Endorsed by Which?

The Air Conditioning Company

4.8

83 Reviews

Opening Hours
Today -
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

We are a family run company and our ethos has always been, focused on quality and excellence. We only install major brands of air conditioning equipment such as (but not limited to) Daikin/Fujitsu/Mitsibushi because experience has taught us that for the little more that one pays to install these top brands, their longevity is often 2/3 times that of cheap/unknown budget brands.

We offer a 10-Year Warranty on all installations because we only use the highest grade of pipework and we don't compromise on quality.

Our Client List (https://www.airconco.com/our-clients/) is extensive, however, please don't assume that we must be very expensive when you see our "big name"customers. We win these large and often very small contracts precisely because our pricing is very competitive.

We are London's only air conditioning showroom where you can see and test every type of air conditioning unit in a 16000 sq ft working environment. We'll also throw in London's best coffee and biscuits when you visit us!

What we do

  • Air conditioning contractors

  • Renewable energy

    • Air source heat pumps
  • More Services

    • air conditioning installations
    • portable air conditioning

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
83 reviews
Customer Service
4.9
Quality
4.8
Value
4.7
Sort by
Air Con Co
Customer Service
Quality
Value
I had an extremely disappointing experience with the Air Conditioning Company. During an installation they caused significant damage (above £10,000) by cracking a skylight. I noticed this damage 3 days after their work was finished as the workers had placed a BBQ covering the damage. I tried to review CCTV footage but the workers had covered the CCTV camera for the duration of the work. When the CCTV camera was uncovered, it showed a metal ladder placed directly on the glass with no protection and the workers then putting a large BBQ directly over the damage, one could ask if this was to hide it? The workers were working standing on the skylight for several days. It would seem reasonable that if the damage was pre-existing, the company’s employees would have mentioned it not least due to concerns about working while standing on a cracked skylight. Initially the company confirmed in writing to me that one their contractors noticed the damage and the company also promised to cover the cost of replacement. However, six months later nothing has happened. Indeed the owner of the company has gotten involved and has refused to honor their initial agreement. In April, months after my complaint the company demanded payment of the second half of the balance for the work (c.£3,000) for the first time since my complaint and threatened legal action. As an individual I don’t have the time or resources to defend myself against an aggressive company in court so I paid promptly and was then horrified that the company demanded interest on top and have sued me to try force me to pay this. This is despite their own admission that it has taken them so long to deal with my complaint as one of their staff was on sick leave. I think it’s important that everyone understands the tactics this company employs so they can make an educated decision before using them.
Customer in Greater London Posted on 09/04/2024 , work completed 09/11/2023
The trader replied (on 15/04/2024)
Misleading Narrative. The complainant has deliberately framed their complaint. He implies that both installations occurred simultaneously. These were two separate events; the customer invited us back for a second installation, suggesting he was happy No Prior Compaints. The installations themselves have not been the subject of complaint. Core Issue. The complaint's core pertains to a shattered glass platform/walkway reported to us 3 days AFTER the second installation. The customer claimed to have video evidence that we were responsible. We requested the video clip twice, which he says "was too large to send via email". We asked him to send it by WeTransfer file sharing. He hasn't and will not. Need for Firm Proof. We gave the customer every opportunity to demonstrate our liability. However, his reluctance to share evidence that would conclusively determine the matter has prevented us from addressing the complaint as effectively as we might have. He states, "As other reviewers have mentioned, the family behind this business is aggressive." We categorically refute this assertion and believe it is libellous. Readers will not find any allegations in any of our 900+ online reviews. Additionally, the customer withheld £3,363 for the second installation. Only after we gave him a second chance at our intention to initiate proceedings after 5 months did he finally settle the outstanding amount. This action further illustrates the challenging nature of this matter.
All that glitters is not gold
Customer Service
Quality
Value
As a qualified building surveyor (retired) with over thirty years of residential property experience, I believe that I am qualified to offer a credible opinion. Whilst I am acutely aware that the customer is not always right, rarely have I experienced a business with such a focus on £revenue and an apparently relentless thirst to ‘always be right’. Buying from a small family business (29 employees on last HMRC filing), can present considerable consumer risk. Whilst the sales department use 'the family' to project a caring profile, the reality can be that the consumer has no meaningful way to escalate a complaint beyond ‘the family’. Unfortunately in my circumstance, the veneer of slick selling and glossy vans soon wore thin after placing my £21,500 order. I then met ‘the family’ in a different light. After installation, In my opinion, routine maintenance was eye-wateringly expensive and poor value. My alarm bell rings when a business writes to offer services whilst highlighting, and in my opinion, weaponising against a perceived benefit of having a 10 Year Warranty. ‘If you don't have the service, your warranty will be void’ all sounds like 24 carat gold hand-cuffs to me. In response to the passive-aggressive dialogue around the warranty, I was curious enough to obtain an expert opinion… “So many get-out holes, It’s a Swiss cheese!".. he stated. I decided that the real value of the warranty offered to me was worth far less than the high cost of their services.
Customer in Greater London Posted on 15/03/2024 , work completed 01/11/2019
The trader replied (on 25/03/2024)
Sometimes, a review reveals much more about the reviewer than the company being reviewed. Five years ago, we installed six units at your property, and you were delighted with the work. We offered our exclusive 10-year warranty with the provision that they are annually serviced. You intentionally, on your own admission, "skipped" the first three years of servicing, and you are displeased to have invalidated both the manufacturer's warranty and ours. The rest of your "complaints" have been "engineered" to suit the narrative of a poor review. Thank you for allowing us to unveil the very crux of your complaint. We hope readers might prefer to judge us on our nearly 900 reviews (as of 25th March '24) on this and various other review platforms.
Efficient service, nice workmen, very tidy
Customer Service
Quality
Value
We had three air conditioning units installed in our house, one in each bedroom. It was a little while (a few weeks) before a survey could be done for the installation, but communication was always good. Once the survey was done on a site visit (and I had also visited their showroom) a date was quickly fixed for the installation. Malcolm Roberts, who I dealt with, was courteous and helpful, as was everyone on the team, and they were good at explaining what the units could do and what was entailed. When Callum and his team arrived to do the installation, it took the time expected, they were quiet and efficient and considering the nature of the work being done (drilling through walls, etc) very neat — leaving things extremely tidy every day. I had a few quotes given for this work; The Air Conditioning Company cost a little more but I had a good feeling about them and I am extremely happy with the service they provided, and the units. Great to have a cool house!
Customer in Greater London Posted on 08/09/2023 , work completed 07/09/2023
Excellent Installation
Customer Service
Quality
Value
A big project, which came in at quote and in the estimated time slot despite us making it more difficult for them with what must have been a really annoying request to change things mid-way through. Callum and Aaron were superb- and were really good with the dog too, and the end result is great. Would highly recommend.
Customer in Greater London Posted on 18/03/2022 , work completed 18/03/2022
Second install, same quality of service.
Customer Service
Quality
Value
I had my second AC unit installed this week by AirConCo in a new garden room. The first was installed in my loft 3 years ago, so a repeat customer tells its own story re on-going support/maintenance. The install team was courteous, considerate of Covid and made sure I was another happy customer. I found cheaper options but was happy to choose quality/service over price.
Customer in Greater London Posted on 20/08/2021 , work completed 18/08/2021
Nice people, disapointing work quality.
Customer Service
Quality
Value
Off the bat I was impressed with how professional and polite the team was. I still like them, so I'm a bit sad to give negative feedback. The installation was, by the Air Conditioning Company's own admission, poorly done. 1. The electrics were installed incorrectly and tripped the fuse board, requiring repair. Thankfully was quickly done. 2. The holes drilled into the wall were not sealed properly, resulting in moderate water damage to an interior wall. Once the fault was identified, it was quickly repaired. 3. The electrical system was cross-wired with the pumping system. I don't understand the full nature of the fault, but I cannot turn off any individual unit without all five failing. There was initially a quick fix, but now am waiting 2 weeks without follow-up repair for a faulty part. I was pretty happy to refer them to my neighbours, but since installation in March, I haven't gone two weeks without some issue or repair. Overall I think it's still a good company, but it's disappointing.
Customer in Greater London Posted on 20/08/2021 , work completed 30/03/2021
Great installation
Customer Service
Quality
Value
Pjotr and Stef were tidy, friendly and helpful. They did a great job of our air conditioning installation and I would happily recommend them.
John in Greater London Posted on 05/07/2021 , work completed 05/07/2021
Air-conditioning unit fitted in bedroom
Customer Service
Quality
Value
Wanted a just a single air-conditioning unit fitted in our bedroom. Contacted the company who were friendly and helpful. They sent a surveyor who turned up at the appointed time and seemed knowledgeable and was very helpful. Unit fitted on the appointed day with everything progressing very smoothly and the fitters were both friendly and very tidy. Overall I was extremely pleased with the service.
Customer in Surrey Posted on 24/04/2021 , work completed 23/12/2020
Efficient service with good quality
Customer Service
Quality
Value
Very happy with the installation service provided by this firm and their team that visited us. They are professional and thoughtful about our situation (e.g., limiting the noise during our baby's lunch nap time). They may not be the cheapest but you get for what you pay for. Highly recommended!
Customer in Greater London Posted on 23/04/2021 , work completed 02/04/2021
Great company and great service
Customer Service
Quality
Value
We were delighted by the service provided by The Air Conditioning Company and the products they supply. We are returning customers having used this company previously in a flat where we installed units in two bedrooms that were at the top of the house and were like saunas in the summer, the units make an absolute world of difference. We were so delighted we recently installed another unit in my son's flat. Over the past year, with working from home an additional consideration, it is an investment well worth making to ensure a comfortable environment for sleep and work. The Air Conditioning Company were so helpful from beginning to end. The fit in December was additionally challenging with lockdown but everyone was so helpful. Not only do the units we have keep the rooms cool in summer they are fantastic at giving a heat boost when needed in winter.
Customer in London Posted on 10/03/2021 , work completed 10/12/2020