Endorsed by Which?

The Boiler Replacement Company (Essex) Ltd

4.9

162 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

May 2020
Apr 2019

About

About Us
At The Boiler Replacement Company, we understand that replacing your boiler is a significant investment, and we’re here to make the process as smooth and stress-free as possible. With 22 years of experience, we’ve earned a reputation as one of the most trusted boiler specialists in Essex and East London.

Our Gas Safe registered engineers are expertly trained by Worcester Bosch, Vaillant, Glow-worm, and ATAG, ensuring every installation meets the highest safety and quality standards. We take pride in delivering energy-efficient, long-lasting solutions tailored to your needs.

Customer satisfaction is at the heart of everything we do. From expert advice to meticulous installation, we go the extra mile to provide reliable service, honest pricing, and complete peace of mind. When you choose us, you’re choosing quality, expertise, and a company that truly cares.

Your comfort is our priority—let us keep your home warm!

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Underfloor heating
    • Power flushing
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Bathroom fitters

    • Bathroom refurbishment
    • Bathroom design services
    • Wet rooms
  • More Services

    • central heating flushing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
162 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Very pleased indeed
Customer Service
Quality
Value
I am really pleased with my new boiler, fast efficient service. Would highly recommend
Christine, Essex Posted on 30/10/2020 , work completed 12/10/2020
Professional company delivering fantastic service
Customer Service
Quality
Value
I asked Matt about replacing radiators that were inefficient and he suggested flushing the old ones and adding a filter. I was very impressed by his professional attitude to the job. The rads are now so hot and I was impressed by just how much rubbish he extracted. I am looking forward to colder days and nights in the knowledge that I'll be warm and snug.
Customer in Greater London Posted on 17/09/2020 , work completed 16/09/2020
Nice Work
Customer Service
Quality
Value
I originally asked this gentleman to service my boiler last year and he pointed out that my boiler was installed incorrectly. I had a Gas Safety inspection which found several things wrong with my installation. The original installation company fixed everything and I was delighted to have Matt do my service yesterday. He was very good, Covid aware and professional. I recommend him highly.
Jon in Greater London Posted on 17/09/2020 , work completed 16/09/2020
New boiler
Customer Service
Quality
Value
We had been using a company for many years who's prices went up and workmanship went down. So when someone put me in touch with Matt at The Boiler Replacement Company it was a breath of fresh air. He come round the next day and recommended a new Valiant, he gave a full accurate price for the installation and said he could do the job two days later. He turned up bang on time (a first for most plumbers) the house was sheeted up and the work commenced all the work was carry out to a very good standard, and the house was left spotless. Thank You Matt, we will use you for all our work in future.
Linda in Greater London Posted on 21/04/2021 , work completed 20/04/2021
The trader replied (on 21/06/2021)
Hi Linda Thank you so much for your 5-star review. we pride ourselves on doing exactly what we say we will do whether that be on pricing, customer service or turning up on time and we look forward to carrying on working with you in the future
Identify heating system fault and replace valve.
Customer Service
Quality
Value
This was the second occassion I have called on Matt. Again he was very responsive and promptly got a colleague to find the fault. Next day at 8 am Matt came to replace rge faulty valve. The work was done efficiently, quickly and with minimum fuss. ccommunication was easy and as before Matt accomodated our reduced mobility and respected social distancing. Dealing with tt I have confidence the job is done well.
Customer in Greater London Posted on 26/02/2021 , work completed 25/02/2021
The trader replied (on 21/06/2021)
Thank you so much for your 5-star review and for asking us into your home to carry out extra work. We look forward to working with you in the future
Neat Tidy and professional
Customer Service
Quality
Value
I chose The Boiler Replacement Company as they are a Which? Trusted Trader. Mat was very professional giving sound advice before providing a detailed quotation. On the day the installation took place the work was carried out efficiently and tidily. It then became evident that there was a fault with the system that had nothing to do with the boiler and yet Mat gave advice and help in resolving this issue which was not part of the original brief. I am unlikely to replace a boiler again but would not hesitate to use Mat again or recommend others to do so.
Keith in Greater London Posted on 19/08/2021 , work completed 07/06/2021
The trader replied (on 20/08/2021)
Thank you Keith for your 5-star review fortunately most of the jobs go to plan but the existing problem you had was certainly a headscratcher but pleased we could help resolve this for you with minimum fuss we look forward to seeing you in twelve months for the annual Vaillant boiler service
Very professional job
Customer Service
Quality
Value
Mat Baker is a first class workman. He is professional, courteous and takes pride in his work. He did a plumbing job for me this time, and it was done properly, and there was no mess to clear up. I have used him in the past and he has always been helpful, does not overcharge and the work is always up to a high standard. He explains things well and is always happy to answer any questions I might have. He is efficient, quick and very good at what he does. I would highly recommend him to anyone. Mary
Mary in Greater London Posted on 04/06/2021 , work completed 02/06/2021
The trader replied (on 21/06/2021)
Hi Mary Thank you for your 5-star review. We aim to maintain our relationship with our customers and we are happy to hear that we meet your expectations and you are happy to continue to use us
Great service
Customer Service
Quality
Value
He is reliable, he does a very good job and he is very tidy and I have know him for some years now.
Which? Trusted Traders Consumer Posted on 10/06/2021 , work completed 02/06/2021
The trader replied (on 21/06/2021)
Thank you for your 5-star reviews reliability is very important to us and we are glad to help
Highly recommend
Customer Service
Quality
Value
Absolutely brilliant from start to finish. Quick, tidy work and I was well informed during the whole boiler replacement process. I highly recommend using this company.
Customer in Greater London Posted on 08/08/2022 , work completed 05/08/2022
Replacement boiler
Customer Service
Quality
Value
I had my boiler replaced by mat and Dan . Great service from start to finish . Lots of advice given on products etc .Appointment date given and kept , early start , very tidy and professional job done . They take great care working in your home and mat gives clear instructions on use etc before leaving . All certificates and guarantees emailed straight away . Cant fault this company at all .
Customer in Thurrock Posted on 14/09/2022 , work completed 14/09/2022
VERY PLEASED
Customer Service
Quality
Value
Being in my 90's I was a little apprehensive about a new boiler. However Mat & Dan arrived on time with covering for carpets and floors, then straightaway into action. Afterwards everything was put back in place and left clean and tidy. They did a great job and I would recommend them to anyone.
Customer in Greater London Posted on 27/07/2023 , work completed 25/07/2023
Highly recommended Essex Boiler Replacement `co.
Customer Service
Quality
Value
Today was the fourth consecutive boiler service since Essex Boiler Replacement, Mat Baker, installed the new boiler in March 2020. As usual Mat was punctual, very professional and efficient as well as being very amiable and pleasant to deal with. I also find the cost of the boiler service and the service provided to be very reasonable. I highly recommend this Company for any boiler related work.
Customer in Greater London Posted on 06/03/2025 , work completed 06/03/2025
The trader replied (on 07/03/2025)
Thank you for your kind review and for your continued trust in The Boiler Replacement Company. It has been a pleasure servicing your boiler over the years, and I truly appreciate your recommendation. I am pleased to hear that you have been happy with both the installation and ongoing maintenance. Providing a professional, efficient, and friendly service is always my priority, so it is great to know that this has been reflected in your experience. If you ever require any further assistance, please do not hesitate to get in touch. Best regards, Mat Baker The Boiler Replacement Company
Matthew Baker's professionalism
Customer Service
Quality
Value
I feel I was very lucky to have found Matthew Baker of The Boiler Replacement Company (Essex) Limited as a boiler engineer. I found him about 10 days ago by chance through online research. The following day he visited my house to check my boiler, which was very old and showing some signs of defects. He explained his thoughts in a way that clearly indicated his expertise. In fact, I had already concluded that it was time I replaced the boiler. My feeling of confidence in him was such that I had no hesitation in choosing him as the boiler engineer to replace the boiler for me. I thought his pricing was reasonable. About a week later he replaced my boiler with a new one of the same brand. The whole process (from selecting a new boiler and the boiler system control, to the boiler replacement work and the post-installation guarantee registration work) was extremely smooth and demonstrated such a high level of professionalism (including customer care) on his part. I don't feel I could have asked for better service from a boiler engineer.
Customer in Greater London Posted on 08/02/2025 , work completed 05/02/2025
The trader replied (on 10/02/2025)
Thank you so much for your kind words! It truly means a lot to hear that you felt confident in choosing us for your boiler replacement. At The Boiler Replacement Company, we pride ourselves on delivering expert advice, smooth installations, and excellent customer care, so it’s fantastic to know that you had such a positive experience. It was a pleasure working with you, and we’re always here if you ever need any further assistance. Wishing you many years of warmth and comfort with your new boiler! Best regards, Matthew & The Boiler Replacement Company Team
Brilliant!
Customer Service
Quality
Value
I highly recommend this company. Our boiler was condemned last week, and the insurance company were going to take too long. Matt popped in the same day, advised and quoted us for a replacement boiler, and then pulled strings to fit us in two days later. He and Dan were both superstars as we'd been without heating and proper hot water for a week already, and it was so cold outside but even colder indoors! Very happy with the boiler and the service we received, and Matt even followed up with a message a couple of days later to check everything was OK. Thanks so much 😁
Customer in Greater London Posted on 05/04/2022 , work completed 01/04/2022
Mr and Mrs Mitchell, Gants Hill - Dec 2014
Customer Service
Quality
Value
We would strongly recommend, The Boiler Replacement Company for anyone looking to replace their boiler and/or central heating system. Matthew Baker provided a professional service from the beginning with a detailed quotation through to the implementation of our new boiler and radiators. He kept us fully updated at all times and worked in a clean and tidy manner to minimise disruption to our family life.
Mr and Mrs Mitchell Posted on 29/12/2014 , work completed 29/12/2014
Brilliant Central Heating Engineer
Customer Service
Quality
Value
I employed Boiler Replacement Company following a recommendation from a friend after several let downs by three other central heating engineers. How glad I was to give them my business following a quotation that was not the cheapest but was FULLY detailed in what they would do, even down to telling me that all the areas they would work in would be covered by protective sheeting! The engineer, Matthew, turned up on the agreed day, on time and fully equipped for what he had to do that day. All the old equipment was removed that day, boiler, hot water and cold water tanks, all removed and disposed of. Next two days the new boiler was fitted in our walk in loft of our chalet bungalow and all new piping and electrics installed and boiler was then up and running. Absoluteiy brilliant service from a very skilled engineer and so pleased that we trusted this company to do the work. I recommend them to anybody who is looking for a trustworthy,skilled craftsman in this field.
CMR400722190 Posted on 12/02/2015 , work completed 12/02/2015
Brilliant job
Customer Service
Quality
Value
I was very impressed with the work of this trader. He was always prompt & carried out all work in an efficient & professional manner. In addition he was always willing to listen to any concerns, answer questions & offer advice. I have no hesitation in recommending him.
Janet, Essex Posted on 30/09/2014 , work completed 30/09/2014
Brilliant job sufficient good service
Customer Service
Quality
Value
The boiler replacement company turned up as the sufficient time they would and done a superb job. A good service for me and my boiler, couldn't be more happy.
Tony, Essex Posted on 03/02/2015 , work completed 03/02/2015
Excellent work
Customer Service
Quality
Value
I would recommend him highly. A clean & efficient worker
Margaret, Essex Posted on 05/05/2015 , work completed 05/05/2015
Professional company
Customer Service
Quality
Value
Very efficient and helpful and a very pleasant manner. Would recommend with no hesitation.
Edmund, Essex Posted on 28/05/2015 , work completed 28/05/2015
My Review
Customer Service
Quality
Value
Excellent work - very pleasant man. Would recommend him.
James, Essex Posted on 24/03/2016 , work completed 24/03/2016
More Great Service
Customer Service
Quality
Value
Had an ATAG combi boiler installed to replace our traditional one which was beginning to go wrong. Throughout the process I was updated and kept informed. I was given all the necessary information I needed to choose the boiler I needed/wanted and together we decided the ATAG was best for our needs. Fitting was professional and Matt kept the area clean so, although we were without hot water for one night, he was able to provide us with hot water for the second night and allowed him extra work the next day to tidy all the work up. Yet again, great service and I have NO hesitation in recommending Matt for any plumbing / boiler / heating work.
Ali Williams Posted on 14/05/2016 , work completed 14/05/2016
Dave,Woodford
Customer Service
Quality
Value
Done a great job replacing our old central heating with a new combi boiler and seven up to-date rads. They not only feel great but they look great. l would highly recommend Matt to anyone to carry out a boiler replacement system.
Dave@woodford Posted on 26/05/2016 , work completed 26/05/2016
Very highly recommended
Customer Service
Quality
Value
Mat installed a new combo ATAG boiler and new radiators throughout our 3 bedroomed home. i cannot speak more highly of Mat's service. He is very professional, friendly, hard working, prompt and accommodating. He is also very clear on all communications of cost, details of the job, expected time line etc. Mat obviously takes pride in his work and has a very standard. We are very pleased with our new system and the services received, and will not hesitate to use Mat for future projects.
hannah Posted on 13/08/2016 , work completed 13/08/2016
Thoroughly professional
Customer Service
Quality
Value
Matt & Dan replaced our 40 yr old Potterton Neataheat conventional boiler with a Vaillant 835 combi. Prior to installation Matt visited twice to check it's suitability for my property explaining clearly where the new pipe work would be and what would be removed as no longer required. During the installation all issues (and there were a few) were discussed with me before being resolved and the job was completed on time at no extra cost but more importantly to our satisfaction. Both guys were punctual clean and polite leaving my property very tidy. I would have no hesitation in recommending this company. Matt has done some follow up work subsequently again very efficiently and at no extra cost.....He really does like to keep his customers "Happy" and is real gentleman.
Nigel & Sheila Chapman Posted on 14/07/2017 , work completed 14/07/2017