Endorsed by Which?

The Boiler Replacement Company (Essex) Ltd

4.9

162 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

May 2020
Apr 2019

About

About Us
At The Boiler Replacement Company, we understand that replacing your boiler is a significant investment, and we’re here to make the process as smooth and stress-free as possible. With 22 years of experience, we’ve earned a reputation as one of the most trusted boiler specialists in Essex and East London.

Our Gas Safe registered engineers are expertly trained by Worcester Bosch, Vaillant, Glow-worm, and ATAG, ensuring every installation meets the highest safety and quality standards. We take pride in delivering energy-efficient, long-lasting solutions tailored to your needs.

Customer satisfaction is at the heart of everything we do. From expert advice to meticulous installation, we go the extra mile to provide reliable service, honest pricing, and complete peace of mind. When you choose us, you’re choosing quality, expertise, and a company that truly cares.

Your comfort is our priority—let us keep your home warm!

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Underfloor heating
    • Power flushing
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Bathroom fitters

    • Bathroom refurbishment
    • Bathroom design services
    • Wet rooms
  • More Services

    • central heating flushing

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.9
162 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
More Great Service
Customer Service
Quality
Value
Had an ATAG combi boiler installed to replace our traditional one which was beginning to go wrong. Throughout the process I was updated and kept informed. I was given all the necessary information I needed to choose the boiler I needed/wanted and together we decided the ATAG was best for our needs. Fitting was professional and Matt kept the area clean so, although we were without hot water for one night, he was able to provide us with hot water for the second night and allowed him extra work the next day to tidy all the work up. Yet again, great service and I have NO hesitation in recommending Matt for any plumbing / boiler / heating work.
Ali Williams Posted on 14/05/2016 , work completed 14/05/2016
Excellent Work
Customer Service
Quality
Value
Matt and his assistant Dan installed gas central heating, pipes and a boiler in my flat. They carried out the job in a quick but efficient manner. They also fitted a heated towel rail in the bathroom. They were very professional in everything they did and I would recommend them to anyone who wants the above type of work done in their own home. The price was very reasonable and the job they did was done in a thorough, efficient and professional way. They removed old gas fire and also cleaned up after they had finished and did not leave a mess. Matt also explained very thoroughly beforehand what was needed and gave me a reasonable quote. If you want a job done properly Matt is the man to do it.
Which? Trusted Traders Consumer Posted on 15/06/2017 , work completed 15/06/2017
Thoroughly professional
Customer Service
Quality
Value
Matt & Dan replaced our 40 yr old Potterton Neataheat conventional boiler with a Vaillant 835 combi. Prior to installation Matt visited twice to check it's suitability for my property explaining clearly where the new pipe work would be and what would be removed as no longer required. During the installation all issues (and there were a few) were discussed with me before being resolved and the job was completed on time at no extra cost but more importantly to our satisfaction. Both guys were punctual clean and polite leaving my property very tidy. I would have no hesitation in recommending this company. Matt has done some follow up work subsequently again very efficiently and at no extra cost.....He really does like to keep his customers "Happy" and is real gentleman.
Nigel & Sheila Chapman Posted on 14/07/2017 , work completed 14/07/2017
Installation of ATAG 10 year guaranteed boiler
Customer Service
Quality
Value
Matt and Dan replaced our 29 year old boiler in a very professional manner. It was not a straight forward job as the boiler had to be relocated from the kitchen to the upstairs airing cupboard but this was done with the least possible disruption and to a very high standard. From the very first meeting with Matt we felt he was a person we could trust, with expert knowledge in his field. Since the installation the boiler has exceeded our expectations re. ease of programming and quietness and we can only thank Matt and Dan for the excellent way they handled all aspects of this installation
Christina Cox Posted on 26/10/2017 , work completed 26/10/2017
Very reliable and thorough
Customer Service
Quality
Value
Matt came to us at the end of a long day working on a nearby house when we had no previous dealings with him. We had a very noisy heating problem which another heating engineeer was unable to resolve.Matt cured the initial problem and he then followed up at our request to sort out our inefficient heating system which he achieved with the minimum of disruption but the greatest of care. Our heating system is now fully functional and working well after many years of unsatisfactory work from other sources. Nothing was too much trouble for Matt and his priority was our total satisfaction rather than a quick job and a hefty bill. It was a pleasure dealing with someone who has his customer’s wellbeing as a proirity over the usual treatment given by some engineers. He followed up after the work was finished to check that everything was still working well. We later recommended Matt to a friend and he also was delighted with the care and attention given by Matt when he replaced a very old heating system. I really cannot sing his praises more and hope that we have a long working relationship ahead. John Clay 23/02/2018
John Clay Posted on 23/02/2018 , work completed 23/02/2018
Highly recommend
Customer Service
Quality
Value
New boiler and radiator, worked cleanly worked to time scale. Matt was helpful I was very impressed and I would highly recommended him. Matt hoovered all my carpets and cleaned every work top. 100% happy thank you.
Rossalyn, Essex Posted on 02/07/2018 , work completed 02/07/2018
New boiler fitted
Customer Service
Quality
Value
The two heating engineers arrived right on time. Protection to the work surfaces was laid down. The old boiler was removed and disposed of the same day. The new boiler was fitted and working in around 7 hours and many safety checks were carried out to ensure all was working correctly. Matt then took the time to explain the boilers controls and even came back the next day to make sure I was happy and to double check everything. This is a company that delivers quality workmanship and felt I could trust them 100%.
Customer in Greater London Posted on 16/01/2019 , work completed 14/01/2019
The trader replied (on 27/08/2019)
Thank you for taking the time to write such an amazing review. We pride ourselves on giving our customers a 100% hassle free installation. Our commitment to our customer service is something we feel each and every installation deserves . Mat The Boiler Replacement Company
Efficient reliable professional service
Customer Service
Quality
Value
We contacted Mat for help in replacing our antiquated floor-standing boiler system. He quickly understood our needs for an efficient new system with minimum fuss and disruption and that is exactly what he delivered. After an informative discussion of two options, he and Dan completed an impressive professional job skillfully and promptly. I recommend their service.
Customer in Greater London Posted on 26/04/2020 , work completed 22/04/2020
Successful boiler replacement
Customer Service
Quality
Value
My existing boiler failed on 23 March so I contacted this company to give an estimate during that day. Mat came the next day to survey the work and discuss options. A detailed estimate was sent later that evening with a choice of boiler manufacturers. I made my choice of boiler which was ordered immediately with delivery and installation agreed. Mat arrived promptly as promised wearing protective clothing due to current virus. The installation was carried out professionally and efficiently. Some additional work was carried at an additional agreed cost. Great care was taken to avoid close contact due to a Covid-19 situation. On completion of the work how to use the new system was explained. A neighbour recommended this company to me and I would have no hesitation in recommending them to others who might need similar work or maintenance.
Customer in Greater London Posted on 01/04/2020 , work completed 30/03/2020
The trader replied (on 28/04/2020)
Thank you for such a fantastic review. Glad we could help in such challenging times and thank you for trusting us to get on with the job. Many Thanks Mat
Trustworthy, reliable, great value for money
Customer Service
Quality
Value
Matt removed & replaced our boiler He was fast, efficient, reliable, tidy, trustworthy. Thoroughly great value for money I couldn’t recommend him highly enough
Customer in Greater London Posted on 08/12/2018 , work completed 07/12/2018
Work of the highest quality.
Customer Service
Quality
Value
Matt did a a full refit of a boiler and central heating. Very high quality work. Moved the boiler and cylinder to create a large space in loft after previous plumbers were lazy and put it where was easiest for them. Great value for money. Incredibly tidy and worked quickly. Matt has also completed work on my rented flat. Is completely trustworthy, and is always available on the phone even when he was in hols to sort out problem. Top man, wouldn’t use anyone else.
Rich Tucker Posted on 27/09/2018 , work completed 27/09/2018
Amazing job.
Customer Service
Quality
Value
Matt and his team did an amazing job, even putting right all the problems left by British Gas! Would recommend this company to everyone. Peace of mind with a 10 year guarantee.
Vicki, Essex Posted on 27/02/2019 , work completed 27/02/2019
The trader replied (on 27/08/2019)
Hi Vicki Thank you for taking the time to review our company. We pride ourselves on our long term relationships with our customers and only use manufacturers who are prepared to work closely with us . Enjoy your hassle free boiler for 10 years . Mat The Boiler Replacement Company
Excellent service and quality
Customer Service
Quality
Value
New boiler and radiators fitted for house renovations. Prompt service with very good communications. Quality installation.
Alan, Greater London Posted on 16/07/2019 , work completed 13/06/2019
The trader replied (on 27/08/2019)
Hi Alan Thank you for your kind words . We pride ourselves on our customer satisfaction and look forward to dealing with you again. Mat The Boiler Replacement Company
Efficient and accomodating . A job well done.
Customer Service
Quality
Value
Our heatin system suddenly stopped working without warning. Mat was able to diagnose the primary problem which was the pump. Within a few days we agreed when the work would be done on a day and time to suit us . My wife and I have physical limitations and Mat was sensitive to our situation. Apart from replacing the pump , Mat and his colleague also serviced the boiler and the heating system. Everything was explained and demonstrated . I was really pleased and impressed by the efficiency, thoroughness and tidiness of their work which was completed within the day. No doubt I could get the work done a bit cheaper but to my mind Mat offers good quality and value and hope to give him more work .
Customer in Greater London Posted on 05/09/2020 , work completed 03/09/2020
Fabulous job
Customer Service
Quality
Value
Mat replaced my boiler today as it had stopped working. Very clean and professional, wore a mask all day and he was very careful and respectful towards being covid safe. The job was done with the minimum of fuss, everything left clean and tidy. I will be using Mat for the boiler servicing and would definitely recommend him. Thanks.
Customer in Greater London Posted on 05/01/2021 , work completed 05/01/2021
The trader replied (on 21/06/2021)
Thank you for your 5-star review our aim on all of our boiler installations is to treat your property with respect and leave it clean and tidy so apart from a new boiler you wouldn't know we had been there
Annual service
Customer Service
Quality
Value
I always use this company to service my boiler as I was pleased with the work when they installed it 4 years ago. I received an email reminding me that the service was due. I arranged a convenient date and time and Matt came and checked the boiler and heating systems. I then received an invoice and safety certificate. I am always pleased with the work of this company and would recommend them.
Jane in Greater London Posted on 04/06/2021 , work completed 02/06/2021
The trader replied (on 21/06/2021)
Hi Jane Thank you for your 5-star review. We are pleased that you are happy with the service we offer and continue using us for your boiler servicing
Professional
Customer Service
Quality
Value
We chose Mat to change an old boiler tank to a combi boiler and we are glad that we found him. We had an old system which had a lot of pipes that required to be removed and Matt cleared all the old pipework, leaving the area very clean and tidy. Everything was done to the agreed schedule and budget. He is truly a professional and very tidy. He is an easy person to work with and very responsive. I would highly recommend boiler replacement company and will continue to use their services.
Customer in Greater London Posted on 02/11/2021 , work completed 14/10/2021
The trader replied (on 03/02/2022)
Thank you very much for the 5-star review Every boiler install we undertake we like to leave the property as tidy as possible and aim to keep the job as hassle-free as possible for both parties and really to appreciate the feedback as we then know we've done a great job for you. Regards The Boiler Replacement Company
Great work on replacing an old boiler
Customer Service
Quality
Value
My ancient boiler needed replacing and this was done in a timely manner exactly as quoted for. Mat and his team are friendly, courteous and tidy. The work was completed in a professional manner and the new boiler is working perfectly and efficiently. I highly recommend.
Customer in Essex Posted on 22/02/2022 , work completed 14/02/2022
Very professional, great job, highly recommend
Customer Service
Quality
Value
We had an excellent experience with the Boiler Replacement Company Essex. We had our 20 year old floor standing boiler that was situated in the loft, replaced with a new Valiant ecofit pure 430. Matthew took the time to explain why he recommended said boiler and saved us money as I was pushing for a bigger boiler which he explained why we didn’t need. Good communication, clean, neat and tidy job, started and finished as agreed. Very knowledgeable and professional. All paperwork, regs and warranties sent immediately. They did a great job and would recommend highly.
Customer in Greater London Posted on 17/12/2023 , work completed 23/11/2023
Efficient & great work
Customer Service
Quality
Value
Mat replaced the boiler in our rental property. From our 1st contact, Mat was so efficient. Date booked in, he took the tenants phone number and liased with her regarding parking permits etc. Work completed in a very tidy manner, and everything working perfectly. So pleased I chose him!
Customer in Greater London Posted on 02/08/2024 , work completed 01/08/2024
New radiator
Customer Service
Quality
Value
I’ve used Matt for a while now for various plumbing related matters and he gives a great and reasonably priced service. Highly recommend.
Customer in Greater London Posted on 24/01/2025 , work completed 23/01/2025
Annual boiler check
Customer Service
Quality
Value
I have known Mat for several years. He has always been polite, well turned out and very helpful. I wouldn’t hesitate to recommend him.
Customer in Greater London Posted on 17/08/2025 , work completed 15/08/2025
The trader replied (on 10/11/2025)
Thank you for your lovely feedback. I really appreciate your kind words and recommendation — it’s been a pleasure to help over the years.
GOOD QUALITY AND GREAT SERVICE
Customer Service
Quality
Value
Matthew has done work for us for many years and when we needed a new boiler for our central heating we had no hesitation in choosing him. He gave us great advice and was excellent on cost as always he didnt let us down he is very efficient and tidy and his workmanship is first rate.
Christopher Posted on 11/09/2014 , work completed 11/09/2014
Would definitely recommend
Customer Service
Quality
Value
Reliable, hard working, polite, good advice and great service. Will be using again.
johncg Posted on 15/11/2014 , work completed 15/11/2014
First class service.
Customer Service
Quality
Value
Was very satisfied with the replacement of our boiler and the addition of radiator valves. Work was carried out promptly with the minimum of disruption. No hesitation in recommending Matt.
George, Essex Posted on 22/01/2015 , work completed 22/01/2015