Endorsed by Which?

The Boiler Replacement Company (Essex) Ltd

4.9

162 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

May 2020
Apr 2019

About

About Us
At The Boiler Replacement Company, we understand that replacing your boiler is a significant investment, and we’re here to make the process as smooth and stress-free as possible. With 22 years of experience, we’ve earned a reputation as one of the most trusted boiler specialists in Essex and East London.

Our Gas Safe registered engineers are expertly trained by Worcester Bosch, Vaillant, Glow-worm, and ATAG, ensuring every installation meets the highest safety and quality standards. We take pride in delivering energy-efficient, long-lasting solutions tailored to your needs.

Customer satisfaction is at the heart of everything we do. From expert advice to meticulous installation, we go the extra mile to provide reliable service, honest pricing, and complete peace of mind. When you choose us, you’re choosing quality, expertise, and a company that truly cares.

Your comfort is our priority—let us keep your home warm!

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Underfloor heating
    • Power flushing
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Bathroom fitters

    • Bathroom refurbishment
    • Bathroom design services
    • Wet rooms
  • More Services

    • central heating flushing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
162 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Excellent
Customer Service
Quality
Value
So good, very polite and very conscientious.
David, Essex Posted on 13/02/2015 , work completed 13/02/2015
Mr Review
Customer Service
Quality
Value
Excellent.
Julie, Essex Posted on 01/09/2015 , work completed 01/09/2015
Boiler Replacement Co Review
Customer Service
Quality
Value
Needed a new boiler - Mat fitted new one quickly and efficiently. Was very polite, professional, clean and tidy. Highly recommended
Richard, Hornchurch Posted on 21/11/2015 , work completed 21/11/2015
Great Job Prompt Professional
Customer Service
Quality
Value
Matt worked none stop till finished. He did a good job and cleared up as he went.
Janet, Essex Posted on 26/11/2015 , work completed 26/11/2015
Definately five star service
Customer Service
Quality
Value
He is one of the few people I would recommend without any reservation. Matt works hard and gets on with the job, he is tidy and never leaves a mess . Carpets are well protected and as rubbish arises it goes the same day. When he says he will come to look at a job he appears on time, not half an hour later. When assessing a job he thinks very carefully about it and puts forward a proposed scheme. And it is a big advantage when the man who comes to look at a job is the one who would do it He put in full central heating for us to replace our blown hot air system and when finished he spent time explaining everything to us. The system is working beautifully and my only regret is that I did not have it put in earlier.
1478816 Posted on 25/04/2016 , work completed 25/04/2016
Professional and helpful
Customer Service
Quality
Value
Mat was professional and helpful. He explained clearly the problems that needed to be resolved before each stage of the work. He was punctual and efficient. All work was carried out to a high standard. He cleared all the old boiler and pipework from the site leaving it clean and tidy. I would have no hesitation in recommending them.
Janette, Essex Posted on 23/03/2016 , work completed 23/03/2016
Great Service
Customer Service
Quality
Value
Mat replaced an old back boiler with an ATAG combi boiler. Very prompt response to our enquiry, viewing the house and providing a quote for the full job. Convinced us to go with ATAG over Vaillant and it does so far seem like a really good choice, with extra features to help us save money. Quick installation keeping to the timeframe stated, explanations of what was happening each day and the reason for each step and friendly and helpful throughout. Cleared away all the old system and put everything back where it belonged afterwards. Very happy with the level of service.
Judith Posted on 03/11/2016 , work completed 03/11/2016
Great job
Customer Service
Quality
Value
Great work from beginning to end. Thanks Matt.
Kevin H Posted on 08/10/2016 , work completed 08/10/2016
Honest,Punctual and Professional
Customer Service
Quality
Value
I used the Boiler Replacement Co when I needed a boiler refit some time ago. I can honestly say it was one of my best decisions. I found Mat very honest, punctual and professional. He did a great job within the time scale he set and stuck to his quoted price, ensuring everything was left clean and tidy on completion. Ensuring I was entirely happy before leaving. I wouldn't use anyone else ... Cheers Mat
PaulGargano Posted on 08/07/2014 , work completed 08/07/2014
Thanks Matt for your continued excellent service
Customer Service
Quality
Value
I was recommended to Matt Baker of the Bolier Replacement Company when I needed a new bolier. I had contacted a number of plumbers and I felt Matt was the right choice. He did an excellent job on replacing our boiler and also sorted a problem we had with some low level pipes that were becoming blocked. He now services our central heating system every year and is always happy to answer any plumming / central heating questions that I have. Keep up the great work Matt.
2011-08-08 15:30:09.677 Posted on 10/07/2014 , work completed 10/07/2014
AMAZING WORK & VALUE FOR MONEY...
Customer Service
Quality
Value
The Boiler Replacement Co. installed a complete new boiler system and pipework at my property that i was renovating. They were great value for money and even flexible with costs based on my ever changing budget. The contractor (Mat) always talked me through my options never once suggesting the more expensive option would be best. I have since contact Mat again to work on a few other projects. I would highly recommend this company to others as being Friendly and reliable. Thanks again
Jbliss Posted on 16/07/2014 , work completed 16/07/2014
Excellent service, very happy
Customer Service
Quality
Value
Matt fitted a boiler for us in our last home and we were so happy with the job he did we asked him to do the boiler in our new home when we moved. We are once again extremely pleased with the job he has done. It was a big job with radiators being replaced and an old tank to come out. It was all done very efficiently (Matt cleared up at the end of every day he was in house) and to an excellent standard. The job was reasonably priced and we are very happy with the outcome. Very highly recommended.
2011-08-05 21:02:14.443 Posted on 30/08/2014 , work completed 30/08/2014
Trusted professional tradesman
Customer Service
Quality
Value
If you need a good plumber who is trustworthy, courteous and has a professional approach to his work, look no further. I was impressed by his good work ethic and the skills he applied to complete the works on my property. A truly trusted traded.
John, Essex Posted on 15/05/2015 , work completed 15/05/2015
Excellent service
Customer Service
Quality
Value
We have a system as new after work carried out. I have no hesitation in recommending The Boiler Replacement Company.
Clive, Essex Posted on 16/01/2016 , work completed 16/01/2016
Boiler Replacement for an Atag economiser & One controller
Customer Service
Quality
Value
Matt replaced my old boiler for an Atag & One controller. Very good workmanship & very efficient . Great product knowledge , certainly knows his way around boilers. Highly recommended his company & the Atag boilers.
garymj12 Posted on 29/12/2016 , work completed 29/12/2016
Excellent Work, highly recommended
Customer Service
Quality
Value
Mat installed a new Atag combi boiler at my flat and did and outstanding job. From the first inspection right through to installation Mat was very professional and always at hand for any other questions that I had. As Part of the service Mat did extra bits to fix leaks in existing pipes and also made really good alterations in order for me to be able create a better finish to the walls when installing a new kitchen.
Tony Walker Posted on 30/12/2016 , work completed 30/12/2016
Fantastic job
Customer Service
Quality
Value
Reliable, clean, helpful, can't recommend enough.
Julie, Essex Posted on 03/01/2017 , work completed 03/01/2017
Brilliant work of a professional person and his assistant
Customer Service
Quality
Value
Central Heating installed. I have known Matt for 13 years and he has always done an excellent job. Over the years he has regularly serviced and repaired my gas fire and water heater appliances, always doing a thorough job. Matt and his assistant have just installed central heating in my flat. Matt previously explained what would have to be done and sent a Quotation. The price was very reasonable. Matt and his assistant arrived on time and they were always polite and worked throughout the day. The stairs and carpets were covered therefore keeping them clean. The job was done with minimum disruption and no mess was left. The performance of the ATAG boiler is a great improvement from what I had before. Certainly good value for money. Matt is very knowledgeable about his job and is always willing to give advice, listen and answer any questions you may have. I am confident he will always do a good job and I definitely recommend him and his company.
Which? Trusted Traders Consumer Posted on 07/06/2017 , work completed 07/06/2017
Great service
Customer Service
Quality
Value
Really pleased with the work Matt did. Knew how to solve pressure flow problem and solved it fast. Turned up when he said he would, no messing, job done in a few hours. Didn't waste time (or my money) by "trying" various solutions, as some might suggest. Would definitely recommend him in the future. Thanks Matt
Philip Young Posted on 03/07/2017 , work completed 03/07/2017
New boiler and radiators
Customer Service
Quality
Value
Matt came well recommended and was simple and straight forward to deal with, he replied promptly to all comms and clearly explained what work was to be carried out and the reason. The work was completed on time and to the quote, Matt even installed two extra radiators at extremly short notice. Matt and his co-worker worked full days, they were polite and professional. Dust sheets and carpet protectors were laid, there was minimal mess and all was cleaned up after. The ATAG Boiler is wonderful, instant hot water up and down stairs and heats the whole house in no time at all, it makes no noise unlike the old boiler. I am happy to recommend Matt and would be happy to use him again.
Customer in Essex Posted on 07/03/2019 , work completed 22/01/2019
The trader replied (on 27/08/2019)
Thank you for taking the time to review our company. We pride ourselves on making each and every installation as hassle free for our customers as we can. Keeping the communication at the forefront of every install always makes the job run smoother . Mat The Boiler Replacement Company
Fantastic job
Customer Service
Quality
Value
I was extremely pleased with Matt's work. He was very tidy no need to redecorate. Would recommend Matt's company to everyone.
Shirley Cody Posted on 18/01/2018 , work completed 18/01/2018
Prompt and profesional
Customer Service
Quality
Value
Contacted Mat on Friday and he arranged an appointment to establish a time to investigate problem with Valliant boiler that day. Arranged visit and completed work on Monday, serviced and replaced parts that day, good job done. definitely recommended. David Mackie
Mackie Posted on 04/07/2018 , work completed 04/07/2018
Really good job carried out
Customer Service
Quality
Value
Matt came to review a leak behind our downstairs toilet which had been faulty for some time. He solved this problem and other issues in this room, new taps and radiator, together with new kitchen taps. He was very helpful with his advice and carried out the work professionally and thoroughly to our utmost satisfaction. We would recommend him strongly and have passed his name to friends who have been equally pleased with the work he has carried out. He is thoroughly reliable and helpful.
Customer in Greater London Posted on 25/11/2019 , work completed 30/10/2019
The trader replied (on 28/04/2020)
Thank you for the review. It is always nice to hear that we get recommendations to friends and aim to please all our customers. Many Thanks
Review
Customer Service
Quality
Value
My very old boiler broke down on Saturday and water was leaking so was in a bit of a panic. I called Mat and he came out Saturday morning within an hour of calling which was amazing! My boiler was very old and replaced a few days later. It was quite difficult job and he did it within 2 days. Very efficient, friendly, well organised and professional - very highly recommended.
Customer in Greater London Posted on 08/01/2020 , work completed 08/01/2020
The trader replied (on 28/04/2020)
Thank you for taking the time to leave us a review. We aim to offer a quick service and still uphold our values of maintaining our 5 star customer service. Many Thanks
Great work and all on time
Customer Service
Quality
Value
Very professional and reliable. Helpful and sensible in planning what was needed, and great choice on cost. Delivered on time and very helpful with follow up questions. Totally happy with this service
Customer in Essex Posted on 14/03/2020 , work completed 02/03/2020
The trader replied (on 28/04/2020)
Thank you for your 5 star review. We pride ourselves on being proffesional,reliable and offer a 5 star customer service Many Thanks