Endorsed by Which?

The Boiler Replacement Company (Essex) Ltd

4.9

162 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

May 2020
Apr 2019

About

About Us
At The Boiler Replacement Company, we understand that replacing your boiler is a significant investment, and we’re here to make the process as smooth and stress-free as possible. With 22 years of experience, we’ve earned a reputation as one of the most trusted boiler specialists in Essex and East London.

Our Gas Safe registered engineers are expertly trained by Worcester Bosch, Vaillant, Glow-worm, and ATAG, ensuring every installation meets the highest safety and quality standards. We take pride in delivering energy-efficient, long-lasting solutions tailored to your needs.

Customer satisfaction is at the heart of everything we do. From expert advice to meticulous installation, we go the extra mile to provide reliable service, honest pricing, and complete peace of mind. When you choose us, you’re choosing quality, expertise, and a company that truly cares.

Your comfort is our priority—let us keep your home warm!

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Underfloor heating
    • Power flushing
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Bathroom fitters

    • Bathroom refurbishment
    • Bathroom design services
    • Wet rooms
  • More Services

    • central heating flushing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
162 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Good, clean, professional.
Customer Service
Quality
Value
Matt was a prompt, good, clean, professional, fully understanding my needs and able to advise accordingly. His work was neat. The premises were left clean and tidy. He arrived on time and spent a full day at work.
Ali, Essex Posted on 29/07/2015 , work completed 29/07/2015
Excellent service
Customer Service
Quality
Value
Mat completed an excellent job of replacing old pipework, radiators and boiler at my elderly Father's house. I cannot fault the service in any way with Mat going the extra mile to ensure the least amount of disruption was caused to my Father. He kept me informed every step of the way and completed a fantastic job. I would not hesitate to recommend Mat if you want a trustworthy, reliable and professional tradesman to complete the work required. Thank you Mat.
Which? Trusted Traders Consumer Posted on 28/01/2017 , work completed 28/01/2017
More than Satisfied!
Customer Service
Quality
Value
We had an extensive replacement plumbing and boiler solution provided by the company following an extension. The contractor (Matt) discussed the issues, offered advice, quoted (well within budget) and provided support for a difficult project with consideration and knowledge. Matt resolved an issue, which others had told me could not be done, successfully! We have used Matt for a few other projects. We would highly recommend this company for their quality of work, integrity, value and reliability
Which? Trusted Traders Consumer Posted on 06/08/2014 , work completed 06/08/2014
Brilliant job, very well finished.
Customer Service
Quality
Value
Job completed extremely neatly and efficiently, all left clean & tidy too.
Terence, Essex Posted on 29/09/2014 , work completed 29/09/2014
Happy to recommend
Customer Service
Quality
Value
Used Matt for Several repairs to a heating system and boiler before a full boiler replacemen. Work completed on time and within budget. Happy to recommend
James, Essex Posted on 02/07/2014 , work completed 02/07/2014
My Review
Customer Service
Quality
Value
Very impressed - good advice & nothing too much trouble. Clean & tidy. Would definitely recommend to friends & family.
Peter, Essex Posted on 03/02/2016 , work completed 03/02/2016
Updating Existing Heating System
Customer Service
Quality
Value
I was told by a friend that this company was highly recommended. I then engaged Mat Baker to work on my existing system to change rads, fit new rad valves, flush system and fit magnetic filter, new pump etc. It took two days and Mat did an excellent job working in a very professional and clean and tidy manner. I have had bad experiences with plumbers in the past and it is great to find someone who takes such an obvious pride in his work. I would certainly recommend Mat if you need a good heating engineer.
Mike (Upminster) Posted on 14/06/2016 , work completed 14/06/2016
Great Job, Top Job
Customer Service
Quality
Value
Matt and his team completely re plumbed by 3200sq ft house including installing a brand new tanks, heating systems and bathrrom installs. The whole team was very trustworthy and completed the job in time to the specification we had discussed. I would not hesitate to use Matt again in any further projects I undertake.
danielrc23 Posted on 13/09/2018 , work completed 13/09/2018
Immaculate work with real customer service
Customer Service
Quality
Value
Matt came highly recommended, and for good reason. As a complete novice I had many questions about types of boiler, requirements for our family, future proofing in case of extension, etc. Matt took the time to explain everything I needed to know in order to make my own informed decision. Products were thoughtfully explained in language I could understand along with the pros and cons. Boilers are a big investment and I wanted to feel confident I’d make the right decision. Matt is completely understanding of what suits a family’s circumstances. Having made a decision on the type of boiler I was very pleased with the efficient fitting service, clean, professional and pipe work that wouldn’t look out of place at an art gallery! I had a tricky corner and cabinet specifications which Matt worked to with great success. Overall, I would not hesitate to recommend The Boiler Replacement Company to anyone who decides they want the peace of mind and security of a specialist who has the highest standard of workmanship.
Mel J C Posted on 30/08/2018 , work completed 30/08/2018
Great service, neat finish
Customer Service
Quality
Value
Mat replaced our old defunct combi boiler with a new ATAG. We have limited space, so chose the ATAG boilers because even the powerful ones are very compact. He and his team worked solidly for 8 hours without stopping. He fitted new pipes and filters as unobtrusively as possible and really considered what he was doing from an aesthetic as well as functional point of view. He explained how everything worked and why changes might be needed to the gas pipework - but seemed as pleased as I was when our existing pipework did the job. He cleaned up after himself as he went along, and left everything very clean and tidy. I felt he was honest and up front and have no hesitation in recommending him.
Upminster Jenn Posted on 16/05/2017 , work completed 16/05/2017
Excellent Professional Service
Customer Service
Quality
Value
Matt is thoroughly professional in all he does, his approach and workmanship is excellent, disruption was kept to a minimum and we would have no hesitation in recommending him. He has just fitted an ATAG Economiser Combi Boiler in our kitchen and its absolutely fantastic and everything he said it would be.
Christopher Posted on 17/09/2017 , work completed 17/09/2017
My review
Customer Service
Quality
Value
The work was completed on time to schedule and to budget. Updated to ATAG boiler. They are clean and tidy workmen who get on with the job. I have used them before and have never had any problems which is why I continue to use them.
Margaret, Essex Posted on 24/05/2018 , work completed 24/05/2018
Wouldn’t hesitate to recommend.
Customer Service
Quality
Value
Having moved into a new house whilst expecting our first child we engaged the services of Mat to install a new boiler and sort out the entire heating system. He scheduled the work in a timely manner, turned up as agreed and worked tirelessly to get the job complete even though he was faced with numerous challenges along the way. Good humoured throughout despite the difficulties I wouldn’t hesitate to recommend him for further work.
Emma, Hornchurch Posted on 27/10/2018 , work completed 27/10/2018
Excellent service.
Customer Service
Quality
Value
Pleased with the way they did the job.
Harold, Hornchurch Posted on 24/10/2019 , work completed 24/10/2019
Boiler replacement
Customer Service
Quality
Value
After our daughter had such good service from Matt and Dan from the Boiler Replacement Co we decided to change our old conventional boiler to a more modern combi. We got our quote within days and the work started on the following Tuesday. It was quite a major job requiring the boiler to be relocated from a downstairs utility room to an upstairs spare bedroom, but the work was completed on time, with the least inconvenience or mess possible. Can only recommend Matt and Dan for their 1st rate service, thanks.
Customer in Greater London Posted on 31/01/2020 , work completed 24/01/2020
The trader replied (on 28/04/2020)
Thank You for your 5 star review Relocating the boiler can be a tricky install but we try to make it as straight forward as we can . Really great to know we managed to offer a 1st rate service. Many Thanks.
Excellent advice and fast punctual service
Customer Service
Quality
Value
I was moving into a purchased property and need the system boiler converted to a combi boiler as quickly as possible. Matt bent over backward to accommodate me and offered sound practical advice on what should be done. His team were punctual on the days the work was undertaken and completed the change over without mess or fuss. The after care has also been exceptional. I found this company through Which? and they have lived up to all the positive reviews here.
Customer in Greater London Posted on 15/07/2021 , work completed 01/07/2021
The trader replied (on 15/08/2021)
Thank you for your 5-star review. Moving into a new property is stressful at the best of times, so having to replace the boiler as well could have been a real headache. Thankfully as one of the most highly-rated local boiler replacement companies, we were available to fit your new boiler within the quick timescale you required We look forward to seeing you in 12 months for the first boiler service.
Top Notch Boiler Installation
Customer Service
Quality
Value
We contacted Mat when our boiler suddenly died and the cylinder started to leak. Mat managed to visit the same day and gave a very competitive quotation. The new combi boiler was fitted the same week to an excellent standard. Very clean and professional, wouldn’t hesitate to recommend.
Customer in Greater London Posted on 26/05/2022 , work completed 20/05/2022
New Church Heating System - Excellent Design and Implementation
Customer Service
Quality
Value
We used to have an over-complex, difficult to maintain, church heating solution that frequently failed. Matt did an excellent job of designing and implementing a new, much simpler solution for two church halls, coffee lounge, lobby, office and toilet facilities. Matt's design recognized the need for utilizing existing plumbing while also changing the heating zone configurations to improve operational performance. We now look forward to reduced operational cost through the two new Atag boilers with 10 year warranty, improved zoning and control systems. Matt's work was again to a very high standard and we highly commend him to you. 5 stars.
Peter in Greater London Posted on 06/05/2021 , work completed 15/03/2021
The trader replied (on 21/06/2021)
Hi Peter Thank you for your 5-star review. It was a real pleasure to undertake the work in the church premises as we know that being such an outdated and complicated system it was becoming ever-increasing difficult to manage. The Atag boilers will certainly reduce your annual heating cost and with the added 10-year warranty it will be hassle-free for you
Replacement of Boiler
Customer Service
Quality
Value
They were very courteous, knowledgeable and efficient. He was able to replace our boiler within a few days of us contacting him and completed the job in a timely manner leaving the area clean and tidy. We now have a warm home and plenty of hot water which is most welcome at this time of year.
Customer in Essex Posted on 29/01/2022 , work completed 28/01/2022
The trader replied (on 03/02/2022)
Thank you for your 5 star review Although the boiler required a quick turn around, keeping up our customer service is very important to us and glad we could help so quickly Regards The Boiler Replacement Company
Boiler Replacement
Customer Service
Quality
Value
The boiler was replaced and some additional gas pipework installed, all works were carried out professionally and efficiently. They also took all the old equipment and rubbish away with them and left a clean and tidy site, something you don’t always get with other installers. I am really pleased with the boiler it’s very quiet and very efficient. The engineers were polite and courteous and I would recommend the boiler replacement company to anyone.
Customer in Greater London Posted on 16/06/2022 , work completed 14/06/2022
Boiler Service
Customer Service
Quality
Value
Due to poor service from Baxi, we cancelled our Annual Boiler Service Contact with them and following a recommendation from a neighbour, contacted Matt. He has now Serviced our Boiler, repaired a small leak in one of our radiators and rebalanced our heating system. He carried all work out professionally.
Customer in Greater London Posted on 31/08/2023 , work completed 31/08/2023
new boilers
Customer Service
Quality
Value
Matt helped me choose a new boiler after my previous boiler started leaking. He quickly installed a new boiler down stairs in my kitchen and very pleased with the work he completed. It is such a relief to have my boiler downstairs as previously it was in the loft. Really pleased with the boiler and the way Matt handled the job from start to finish. Would highly recommend him.
Customer in Greater London Posted on 04/02/2024 , work completed 02/02/2024
Boiler Replacement
We live on the 2nd floor of a block of flats. This company removed our old boiler and replaced it with a new ATAG 128C boiler, the installation taking a day and a half. All of the works were carried out diligently, professionally and to our complete satisfaction. They also promptly sent us all the warranties relevant to the new boiler.
Customer in Greater London Posted on 01/02/2024 (Reviewer did not use service)
Great work and trustworthy
Customer Service
Quality
Value
Matt was very helpful with a number of jobs I asked him to do. Honest opinions and easy to do business with. Will continue to use his company in the future.
Pete Burton Posted on 05/04/2017 , work completed 05/04/2017
New Boiler
Customer Service
Quality
Value
Matt moved and removed my old boiler and replaced with a new Atag comb boiler - The work was carried out to an exceptionally high standard, Matt fitted the new boiler with the utmost care and the least amount of mess and made good all areas that required work done. No waste was left behind and everything was left in a clean and tidy way. Would highly recommend to anyone who needs a boiler replaced by a professional. Thank you Matt and his partner Dan who helped with this job.
spangles Posted on 27/03/2017 , work completed 27/03/2017