The Edinburgh Boiler Company Ltd

Dreadful experience with this company. 3 days after new boiler installed it started to leak. No emergency number to call, sent urgent email which has still not been responded to. Finally found a number and was promised engineer would arrive in morning. No sign. Eventually called them again and engineer turned up at 1.30. That night boiler still leaking. Called 8am next morning. Promised a call back. Never happened. Rang them again at 10am. Didn’t seem to know I had called previously. Told me no engineer available until next day. I am in my 60s, live alone have cancer, diabetes and am clinically vulnerable. Am on the priority list. Boiler still not fixed, still no heating or hot water and two big holes in my wall. Don’t use this company.

During a recent annual gas inspection, a gas engineer has pointed out some concerns regarding the gas installation by Edinburgh Boiler Company. I have photos and a report from an independent gas engineer to prove the issues really are genuine. 1) They left plasterboard debris inside the boiler which he had to clean out - he provided photos of all the debris left 2) There was plasterboard debris left on top of the boiler 3) In the loft area during installation packaging, tubing etc was simply disregarding during installation again the engineer provided photographs of this 4) On a more serious note, the installer (Edinburgh boiler company) had compromised the firestop integrity of the plasterboard ceiling by leaving a big hole when they installed a condensation pipe from the pump. 5) What was also disappointed Edinburgh Boiler Company engineer came out on a previous occasion for a service but did not mention these issues so it makes me question the integrity of the company. This was only brought out by an independent engineer. 6) Also when I informed the company they insisted on a weekday daytime appointment am/pm slot despite the inconvenience that has been caused due to bad installation. It is difficult to get time off work.

This is a first class outfit - friendly, helpful, efficient and represent high quality combined with good value. Blair did excellent work on two jobs for me. Thank you.