The Fenetic Trading Company Limited

Fenetic Wellbeing Fenetic Wellbeing, have amazing ethics when it comes to customer wellbeing. I needed a bath chair remote for my mother’s bath chair, and the team went above and beyond since I placed my order. Gabi personally contacted me to ensure I had my order correct and my mom’s VAT Exemption form completed. Professionalism beyond compare…. I can’t express enough how much difference the team made to my purchase and experience. Their positive attitude is second to none. Thank you so much Gabi and Team

I bought a roller and after a few months had a problem with one of the brakes. I spoke to Gaby and she asked that I send a video of the fault. The next day Carl rang and said they had never had that problem before but they would send a renew replacement. It arrived the next day. Their service was excellent friendly and helpful. I would recommend this company

My husband ordered a EliteCare wheelchair, then cancelled it as he hadn’t mentioned the VAT claim, Amazon couldn’t confirm whether it would be delivered. So I contacted Fenetic by email immediately to say we really needed the wheelchair as soon as possible, the following morning we received an email to say it would be delivered the next day, Vat sorted. When we received it we then ran into a problem, my husband 75 found he couldn’t carry it upstairs, he has his own limitations. I once again contacted Leah at Fenetic to explain we would now need another wheelchair for upstairs, the same amazing service, it was delivered to us immediately. We offered to pay the extra carriage, but they never entertained it. This company went out of their way to help us. Their service went above and beyond. I would have no hesitation in recommending this company .

As an elderly man with blood cancer I have a damaged spine and cannot walk very far now. I thought that a Stroller would help, and as a member of "Which " I selected a Best Buy that suited my requirements. "Which " also gave several sellers it recommended for this DeVilbis Nitro Stroller, all of which were far cheaper than my local Mobility store. I telephoned Fenetic and spoke with a most helpful Sales lady who verified they could supply the size and colour Stroller from stock, at a far cheaper price too, so I ordered just before the weekend and paid an extra £8 for a delivery that wouldnt clash with my frequent Hospital Clinics the following week. The box arived early the following Tuesday in excellent condition, so had been handled carefully. The Stroller is not "old Stock" being manufactured in Germany in April 2024. The Stroller is very well made and little assembly required , with things such as arm height and seat strap easily adjustable, and I must admit to being very impressed, both with the Stroller and Fenetic`s as a newish firm in a over crowded business. I would happily purchase from Fenetic in future as my wife also has failing knees and may wish for one of the aids available.

We placed an order with Fenetic and they were most helpful in answering all my questions and assisted me in making sure I ordered the correct product for my parents needs. They were helpful and friendly at all times and when we had some issues with the delivery, they were swift in resolving the problem and making it right. Many thanks for your patients and assistance.

Wanted to buy a mobility scooter that was light and would easily fit in the boot of my car. Had a model in mind after reading reviews. Made an appointment to try out this model on the same day that I rang Fenetic . Carl greeted us at the door and spent over an hour with us giving helpful advice and allowing us to dismantle a number of models to feel the weight of the individual parts. It was clear the original model I had in mind was too large and heavy for my purposes. Eventually we bought an aluminium model which was perfect for my needs. I was surprised and delighted that delivery was the following morning. I would highly recommend Fenetic based on my excellent experience of this company.

The riser recliner received was excellent. The delivery men where cheerful, knowledgeable and helpful. The customer services team especially Leah were incredibly helpful and kind (You do need to wait on the line quite a while but persevere) There is a glitch in the system when purchasing from Amazon. Amazon stated the delivery date and even stated it had been despatched but it had not. This led to a wasted day as family came to remove furniture. So contact Fenetic directly to find out delivery details.

I had an issue with the footplate of my son's wheelchair and the kind lady who answered my call was super in her manner.politeness and helpfulness. I wish all people were as good as her and my issue was sorted immediately. Credit where credit's due and thank you .

ordered a chair for my invalid wife, customer service team were so helpful particularly Leah. Helped me select the right chair and delivery was on time and professionally executed. Chair was assembled by the team quickly and with care. Chair was exactly what we needed and of high quality. Highly recommended company,service and products.

Fenetic wellbeing are amazing. So so helpful. Use this company I highly recommend them. Thanks Leah,Siobhan,tom. 10/10 5 stars* * * * * Top traders Thank you all so much