Fenetic Wellbeing

Easy to order from the comprehensive website and the good range of rollators available were priced competitively. Quick despatch, then hit courier problems with Parcelforce. The help provided by Jane in Fenetic Wellbeing customer service team was exemplary. She contacted the courier (who were giving me the run around) and sorted out the delivery. I was very impressed by this helpful response, as lots of companies seem to leave the customer to deal with courier issues themselves. Everyone I spoke to at the company was helpful, polite and ‘human’. They actually got back to me when they said they would! Such a refreshing experience to deal with a company that provided good customer service at all stages of dealing with them.

I travelled 140 miles round trip to sit in the chair I bought, and it was worth every last mile! I arrived an hour early for my appointment and was greeted cheerily. I was shown to a seat while I waited 2 minutes for a gentleman to come and assist me. I was immediately offered a drink. The chap I saw spent the best part of an hour showing me different chairs, along with another offer of a drink. He walked me through every operation of the chair, which I must say was extremely comfortable. We went through different fabric samples, and he was fine with my sending samples of them by WhatsApp to my wife for confirmation of colour and eventually phoning her. After an hour, he suggested I take a swatch home, discussed the chair with my wife and make a decision at my leisure whether I wanted to buy. He also printed out all of the details of the chair to take home. He was excellent in both his knowledge and his approach to customer relations. The online order process was easy to follow and went without a hitch. A 6-8 weeks time scale was suggested for delivery, but the chair was ready in four weeks, and we hadn’t started to decorate the room where it was going. They were happy to hold on to the chair until I phoned them then to schedule the delivery. Having now used the chair for a week, I find it exceptionally comfortable. I have spent years experiencing discomfort on settees purchased from mainstream furniture suppliers to the extent that I would sit on the floor for relief.

My chair was delivered and assembled for free, I`m over the moon with it🙂 Thank you so much to the sales lady for getting it to me earlier than the 4 - 8 days delivery stated. I rang and could actually have it the next day. Desperately needed as the riser is perfect for getting me to my feet. Thank you to Danny & Mick, who were friendly, polite and efficient and assembled my chair and gave a demonstration on how it worked. Great job lads ! A quality chair, looks stylish, very comfortable and a game changer for me, PERFECT ! Fantastic service all round. Highly recommended !!

I had a problem with my riser/recliner chair. The mechanism was making a loud noise and the chair back developed a hollow in the apolstery and the springs were digging in my back. After phoning Customer Service and being told my chair was 6 months out of guarantee a company director telephoned me and agreed to fix my chair. They even loaned me a replacement chair. I would definitely recommend this company.

I attended Fenetic Wellbeing without an appointment. I was greeted by Charlie, who helped me in with it. After an inspection, he made me a coffee, got me comfy in an electric assisted chair. He took the wheelchair away and put right all the problems in speedy time. A brilliant service. I would recommend this company for your Wellbeing needs. Thank you Charlie.

Superb demonstration & communication throughout all deadlines adhered to. We came down to see the product, excellent choice of products to choose from We choose the power chair. Delivery was spot on.

I have a new lease of life since buying my rollator. It is very easy to use, came fully assembled, and looks very smart. I'm a small 78 year old woman and I can lift it in and out of my car. It is a Which Best Buy, and is the only rollator I found in small, medium and large sizes and in different colours. I have the small one after advice from Customer Services about which would be best for me. A very accessible website, good Customer Service, and delivered more quickly than I expected. I would highly recommend this firm and this rollator.

Excellent customer service. I was informed of my purchase and delivery date. My parcel was well packaged, delivered promptly and without damage for such a large item.

Very professional and informative. Was very helpful i just could not grasp how to use joystick but Carl was very patient with me I would certainly recommend them

A wonderful company to deal with! I had tons of questions prior to finding the right riser recliner chair for me and they were all answered promptly. As I had chosen a non stock colour they happily forwarded colour swatches for me to choose from. Ordering was easy and delivery quicker than anticipated. In addition their courier Domestic Distribution did a marvellous job delivering and setting up chair. Would definitely deal again.