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Endorsed by Which?
Fenetic Wellbeing
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Fenetic Wellbeing Healthcare House, Snyagill Industrial Estate, Keighley, Skipton, BD23 2QR View on map
Opening Hours
Today -
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday 09:00–13:00
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
We're Fenetic Wellbeing, the personal mobility people. From bespoke stairlifts to riser recliner chairs, we offer a range of quality mobility aids to support independent living.
Our friendly team can provide free, honest advice to help you find the right product for your needs and pay a fair price.
All our stairlifts come with three years warranty, three years of servicing, and 24-hour breakdown call out as standard. For your peace of mind, all purchases come with free delivery in England and Wales and a 12-month warranty.
From our humble beginnings in Keighley to a trusted name in mobility. We're now an award-winning business serving over 250,000 satisfied customers and counting.
We’ve picked up several Which? Best Buy recommendations for our riser recliner chairs, and now we're delighted to be a Which? Trusted Trader.
A small percentage of every purchase goes towards the MS Society to support their life-changing work.
Order online, over the phone, or get in touch to learn more.
What we do
Disability and mobility
- Access ramps - indoor and outdoor
- Bathing aids
- Disabled Lifts
- Home adaptations
- Mobility vehicle repairs
- Mobility vehicle servicing
- Powerchairs
- Rise and recline chairs
- Stairlift Engineers
- Stairlifts
- Step Lifts
- Through Floor Lifts
- Wheelchairs
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
5.0
36 reviews
Recommended
Recommended
by 100% of customers
Sort by
Folding Zimmerframe
Customer Service
Quality
Value
I fractured a part of my pelvis and was not allowed to weight bear for 4 months. As part of my recuperation, I was given a Zimmer frame to relearn to walk. I desperately wanted to start driving, but the frame was too large for me to manhandle into the car, so I was delighted to find a folding frame on the Frenetic website. I ordered it only to realise I had ordered the one without wheels. I emailed customer service as soon as I realised, and received a lovely email in response offering to cancel my order and refund my money so I could then order the actual one I wanted. Amazing service from a real person, thank you, Leah, and company. Would definitely order from Frenetic Wellbeing again if I need anything else on my journey back to walking.
Customer in Surrey
, work completed
Recommended
Great Experience Buying a Riser Recliner Chair
Customer Service
Quality
Value
Urgently needed an electric riser recliner for my mum after a hip operation and Fenetic had a great range, in stock, with immediate delivery! No waiting 10-12 weeks like some companies. Leah in Sales was really knowledgeable and helpful. Danny & Charlie delivered, installed, tested and demonstrated the chair. Absolutely brilliant service and really professional. Highly recommend.
Customer in North Yorkshire
, work completed
Recommended
Treated with efficiency and Kindness
I rang this company to enquire about a replacement part for my R6 Rollater. My query was dealt with in a most efficient and pleasant manner and quickly resolved. I was also treated with understanding and kindness too which as an elderly person is important to me. Really impressed by this company.
Customer in Blackburn with Darwen
(Reviewer did not use service)
Recommended
Consistently Excellent Service
Customer Service
Quality
Value
Last Sunday, whilst using our Fenetic wheelchair, we badly buckled the large back wheel in a pothole whilst crossing the road to the hospital. With help, we managed to straighten the wheel sufficiently to get into the hospital, but it was obviously not really safe. On contacting Fenetic Wellbeing on Monday morning, they didn't have a wheel in stock; however, some stock was arriving that afternoon, and they would contact us. Good to their word, we received a phone call to advise that a spare wheel was available and to order online. The replacement wheel arrived the next day, superbly packed, which was a great relief. Again, Fenetic Wellbeing proved that they are not just a business, but make every effort to support their customers ongoing. Proper Yorkshire Values. PS. The cost of the wheel was very reasonable, particularly considering delivery was included.
Customer in Greater Manchester
, work completed
Recommended
Awesome sales and delivery staff
Had a rise and recline chair delivered today and from sales to the delivery drivers were awesome! Carl was Very knowledgeable about the chair and took his time letting me check out others not pusjing me to one specific chair but making sure my comfort came first! The delivery drivers even helped with setting it up they made sure i was happy and answered any questions i had. Can't fault he sales, carl or drivers Danny and Charlie on their level of customer service they do fenetic proud! RECCOMMEND 100%
Customer in West Yorkshire
(Reviewer did not use service)
Recommended
Robust, compact & comfortable travel wheelchair
Customer Service
Quality
Value
The Lightweight Deluxe Folding Transit Travel Wheelchair in a Bag with handbrakes ECTR04 Fantastic buy from the lovely people at Fenetic Wellbeing. Well worth every penny. Far cheaper than hiring a wheelchair for our 2-week break. Folds down easily into a compact and robust bag (provided).I bought this to allow my 96-year-old Mum to be mobile when on holidays and outings. She loves it! To give you an idea of how easy it is to fit into a car - I have a Peugeot 108 and can fit two large suitcases, the wheelchair, indoor and outdoor walking frames, a shower chair, bedding, our knitting bags and food supplies in the back😊 This wheelchair is far better than described; it is lightweight and comfortable enough for Mum to sit in all day. It was delivered the day after ordering. Highly Recommended
Customer in Derbyshire
, work completed
Recommended
Very pleased in all aspects
Customer Service
Quality
Value
We tried to purchase folding crutches, tried all over the country for the product we required. Then we found Fenetic Wellbeing. We visited them and were treated very well. Found what we wanted and purchased on the spot. The people were very interested in our requirements and generally helpful. We purchased on the spot. We would have no hesitation whatsoever in giving a full recommendation for this company and their helpful staff.
Customer in Greater Manchester
, work completed
Recommended
Purchase of lightweight mobility scooter
Customer Service
Quality
Value
Fenetic Well-being were very very helpful. Tom from Fenetic managed to source a Pride Go Go Mg2 mobility scooter at very short notice directly from the manufacturers. We were very impressed with the customer service and follow-up. I would recommend this company and scooter. The scooter is very sturdy for such a lightweight scooter and very easy to use. Fenetic are also adapting the controls for left-hand dominant control, which is very helpful as my husband has only use of his left hand following his Stroke.
Customer in North Yorkshire
, work completed
Recommended
Very professional and helpful
Customer Service
Quality
Value
We needed a chair for my mother, who has dementia and has difficulty sitting up straight. We asked for advice from the company we found all staff, in particular Tom, to be extremely helpful. He looked into what was available and kept us updated. A chair was recommended and we were introduced to the supplier who gave us an in-depth explanation of the chair features. They then brought the chair to my mother's care home and allowed her to trial it to ensure it was what she needed. They also explained all features and how to operate it to the care home staff. At all stages in the process, the company was very helpful and professional.
Customer in West Yorkshire
, work completed
Recommended
Riser/Recliner Chair
Customer Service
Quality
Value
Excellent Service. From the online help, to speaking with Fenetic Wellbeing and the installation of the chair. All aspects of the process of buying the chair were handled professionally, effectively and all very friendly. I was particularly impressed with the service provided to remove the old chair. I was impressed that it only took less than a week from ordering the new chair to it being delivered would not hesitate to use Fenetic Wellbeing in the future. Thank you!
Customer in Cheshire East
, work completed
Recommended