The Fenetic Trading Company Limited

I am disabled and purchased a recliner from Fenetic, I received a great service at point of sale, followed by excellent, friendly, professional and speedy help from Talia the customer service lady, I have worked as a manager in customer service all my life so I know what good service means, I mean it when I say I wish there was a Talia in every company I dealt with, it makes life so much easier, Thank you Talia and Fenetic and May Mother Nature be as kind to you all as you have been to me, I know you will keep up the good work, you have my recommendation, thank you again for the second time from all my family who appreciate you too for making their lives easier by your excellent service.

Stumbled across Fenetic Trading Company while searching for a specific chair for my disabled husband. My husband fairly young (50) but is severely disabled and had been unable to leave his bed for several days after his NHS provided recliner chair failed. I visited the showrooms of the big branded chair manufacturers, but as well as their chairs being ludicrously expensive they were unable to supply anything for many weeks. I took a chance and placed an order with Fenetic. The chair was delivered in two days - as promised. Once out of the box the quality of the chair exceeded all expectations! Really great design, fabric and cushioning. But the price…. Fantastic! A quarter of the price of some alternatives, and no lower standard. Couldn’t be more pleased.

Fabulous service from start to finish. Communication was great from the moment the order had been placed. Delivery was hassle free and my 97yr old Grandad is over the moon with his new armchair. Delivered to his room and assembled, packaging taken away and a full demo given before the couriers left. 5☆

We ordered an overbed table, which would be needed by my wife when she was discharged from hospital on 15 December. We chose Fenetic because their price for the table was lower than we had seen elsewhere online. The package arrived on 13 December, but it had been damaged in transit and a small but vital bag of fixings was missing on arrival. I contacted Fenetic, explained our predicament and on 14 December, at no additional charge, they arranged to despatch a replacement set of fixings by next-day delivery. The fittings duly arrived in time for me to complete the assembly of the table shortly before my wife was discharged. The table is exactly what we needed and has proved very useful. We are therefore very happy customers on all points.

Talia and Siobhan Thankyou so much for both your help in ordering our chairs. The two men that delivered them were excellent and explained in depth how to use them. We are really pleased with them and would highly recommend the Stanbury Leather dual motor riser recliner chair with table, usb and lamp from fenetic wellbeing

Bought a riser/recliner chair from Fenetic Wellbeing. Beautiful chair and easily accommodated my 18 stone father. Chair delivered within 2 days, so much faster than many companies suggesting 6 weeks plus. However, Dad noticed the colour from the leather chair was transferring to his clothes. I contacted Fenetic and Talia dealt with the issue the day I submitted it, asked for pictures which I had and on submission of those immediately suggested they'd change the chair as it hadn't happened before and wanted the opportunity to test it. New chair booked in for this week. Just brilliant. Gone above and beyond and more than happy to recommend them in the future to friends & family. Thank you

We visited the warehouse, where Carl helped us to choose a suitable wheelchair. He helped us to try out various models and checked if and how they would fit in the boot of our car. He was patient, kind and knowledgeable. Before this visit we had also visited 3 or 4 mobility centres and had left disappointed by the lack of customer care. Not so with Fenetic. We would always return to this company. We really can highly recommend Fenetic.

From my initial contact on Monday 27/06/2022 until my delivery on Wednesday 29/06/2022 l was kept informed by email about every step of my delivery and was very pleased with the personal service I received witch I found a rare thing in this day and age , once again I would like to thank all the staff involved in making me feel special and appreciated, and would recommend them to my friends and family, also I found there web site very informative and there prices very competitive

I ordered the Westminster riser recliner, from start to finish genetic wellbeing guided me through the correct chair for my needs nothing was too much trouble for them, delivered on date and on time with no problems at all, thank you Fenetic, I certainly recommend them.

I was recommended Fenetic Well-being by The William Merritt Disability Centre in Leeds. We phoned and spoke to Carl, who was very knowledgeable and helpful and arranged for us to visit and look at riser recliner chairs, as I am having major ankle surgery in the near future. We visited the warehouse showroom and met up with Carl. He was very kind and considerate and gave us a lot of time to look at all the options, whilst giving us appropriate information about each chair. We were made to feel he had all the time in the world to help us and nothing was too much trouble in terms of swapping cushions around, trying chairs out several times and asking numerous questions! There was no pressure to buy and no trying to sell us more expensive models of chairs. We bought a chair and Carl kindly arranged for this to be stored whilst we reorganised things at home. We arranged a delivery date and my chair arrived exactly on schedule. I am absolutely delighted with it – it is so comfortable and easy to operate in terms of raising the footrest, changing the backless position or elevating it to get to a standing position. We are extremely thankful for all the help Carl has given to us and can highly recommend Fenetic Wellbeing.