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Endorsed by Which? Trusted Traders

The Garage Door Company Limited

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5 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday 09:00–13:00
  • Sunday - Closed


We are the UK’s largest retailer of garage doors, offering a vast range of styles, materials, and opening mechanisms.

With 13 showrooms open nationwide, we can offer the best service and local support, wherever you are in the UK.

Combining world class customer service, with over 30 years’ experience, our expert staff fit the best garage doors, at the best prices.

With a large and diverse range in various styles, finishes and colours we are guaranteed to have the right garage door for you. It has never been easier to buy the perfect garage door for your home. Arrange a free, no-obligation home survey to discuss your requirements with a member of your local team

Largest UK Retailer - As we are the largest retailer of garage doors in the UK

Never Beaten on Price - If you see a door cheaper price elsewhere, we will beat it.

Look at our reviews on Trust Pilot

We are open 6 days a week
Mon to Fri 9am – 6pm
Saturday 10am – 4pm

What we do

  • Garage door repairs and installation

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5 reviews
Customer Service
Sort by
No Care, Don't Care
Customer Service
This company installed our door in December 2015, which didn't go to plan and with delays, I still believe it is wound the wrong way round. During lockdown our garage door failed to fully open, I contacted the company who came out the next day after paying a £120.00 call out fee, they sprayed the motor with WD40,10 mins work, then left. As we have no courtesy door and having encountered this problem it made me think how I should open the door with the winding handles I had. I telephoned the company 'where is the hole to put the spigot?', a simple question, and then sent a photo of the fascia. I was told I had covered the hole up with the 'plastic strip' at the side. After paying a joiner to take the strip off which is actually oak cladding and not finding anything we removed the fascia cover to find the hole is in fact under the fascia. If the manager had bothered to look at the photo I had sent he could have seen it quite clearly, saving me the expense of a joiner and a wasted morning. All this company are interested in is your money. Don't waste your time contacting 'customer services' you will be ignored, don't bother contacting the directors who have both ignored the letter I sent with my feedback. This is how you are treated. I did explain my reason for asking such a simple question which was due to my husband having dementia and now he can't remember how to open the door with the winding handle. Obviously not interested in helping in anyway.
Customer in Derbyshire Posted on 17/08/2020 , work completed 19/05/2020
Customer Service
We discussed a new garage door for our unit with this company. Once we'd received a quote we briefly confirmed the order, before requesting a cancellation 20 minutes later due to a sudden change in circumstance. We were charged over £100 just to cancel the order and have our money sent back to us. I have no idea how they feel they can justify this charge. Money transfer is free. It takes about 20 seconds. It's just a ridiculous way of taking people's money. I warned them that bad reviews would be an inevitable consequence of this policy, gave them the chance to just give us our money back, they felt this was a smarter course of action.
Customer in Greater London Posted on 01/11/2019 , work completed 11/10/2019
The trader replied (on 25/11/2019)
As discussed the refund was part of a confusion in branch, which we have discussed with all and I can assure you this will not happen again. All monies have been received back and you kindly stated that you were happy and would remove all reviews which I think you have found difficult on this site I have asked Which to address this with you direct. Once again we are so very sorry that this happened but again we are happy it has not been resolved suitably for you.
Newcastle branch avoid at every cost.
Ordered and paid for double garage doors with a guarantee date as needed these for a set time, all promised when money handed over, chased and chased till after a month over due garage doors put on, not correctly lots of issues, and not complete (full frame trim missing) requested them be looked several times, fitters being sent who advised it wasn’t their job but they had been just sent anyway! Total lack of customer care. Non responsive. Still waiting for trim which has been ordered now several times! It’s a total disgrace a large company can actually get away with this. I never put complaint on social media etc but this is not fair that we have had and are still enduring this kind of service at such a high cost to us. Please avoid using this company.
Customer in Tyne and Wear Posted on 01/11/2019 (Reviewer did not use service)
The trader replied (on 21/11/2019)
Apologies for the time taking to complete this project. The doors did take longer to arrive to us than anticipated from a supplier, the trim required for the job was not an off the shelf item and therefore needed to be specially painted. On coming to fit this it was evident that the job would be a better finish for you if a different sized trim was used to the head and therefore this was placed on order, this was done with our best intentions of getting the job correct for you. The job is now completed and again our apologies for the delays in the process Kind regards The Garage Door Company Ltd
Good as gold
Customer Service
We got a number of quotes and did plenty of research before choosing Garage Door Company. Our experience was a great one. They always came out on time, which included two visits pre-fitting and then the actual fitting day. I had lots of questions but they fully addressed these and as the garage was a new build, came out twice (at my request) to make sure the door definitely fit. The fitting team were fantastic and tidied up after themselves which was a real help.
Which? Trusted Traders Consumer Posted on 10/03/2017 , work completed 10/03/2017
Very Happy
Customer Service
Two roller Doors fitted. Excellent workmanship. Good initial enquiry with two surveyors coming out and answering all my questions especially on safety devices. Good installation team, two members again. Phoned 30 mins before arriving so I was ready for their arrival.
Which? Trusted Traders Consumer Posted on 12/01/2017 , work completed 12/01/2017
Happy with the work
Customer Service
I had my garage door replaced by this company and was very pleased with the job and the service I received. There have been no issues with the door and the staff were helpful throughout the process. I would definitely recommend this business to others.
Which? Trusted Traders Consumer Posted on 13/12/2016 , work completed 13/12/2016