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Endorsed by Which? Trusted Traders

The Leak Team

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5.0

39 Reviews

About

The Leak Team UK, offer Central Heating Leak Detection and Water Leak Detection Services along with Damp and Drain or Waste Pipe Investigation.

The Company is owned by Andrew and Charlie Slater who between them have over 30 years’ experience in the building industry, over 10 of these specifically working with insurers on leak detection and water damage. We therefore come equipped with a thorough knowledge of the construction of different types of properties and the effect that can have on leak detection and dealing with the results of a leak.

We offer a No Find : No Fee service - see website for details

We are based in Newcastle upon Tyne, but offer UK coverage along with free advice over the phone. Give us a call on 0330 1025572.

Take a look at our Facebook page for information on our latest jobs and leak detection techniques. www.facebook.com/theleakteam

What we do

  • Plumbers

    • Emergency plumbing services
  • Boiler, central heating and gas engineers

    • Radiators and central heating
    • Underfloor heating
  • Heating contractors

    • Central heating systems (installation and servicing)
  • More Services

    • leak detection
    • trace and access
    • find a leak
    • pressure loss

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
39 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
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Punctual, thorough, very polite and effective.
Customer Service
Quality
Value
The leak engineer arrived on time, was extremely thorough, and spent the entire day identifying where the central heating pipes were under the floor and then, after having to dismantle a cupboard and remove a radiator, drained the heating system and filled it with gas so he could find the leak. He then spent a good few hours listening for the leak and using a gas detector. He found the leak and then spent a considerable amount of time putting the heating system and the house back to how it was before he started. No mess left at all. I received a highly detailed report on the investigation the following day and got my usual plumber to excavate where the leak engineer had identified the leak. The leak was exactly where the leak engineer said it was. I recommend this firm very highly indeed. if you have a central heating system leak and don't want to have someone dig holes all over the floor give them a ring. And the insurance company paid for the investigation.
Customer in Fife Posted on 26/07/2021 , work completed 01/07/2021
Excellent service, identified the problem quickly
Customer Service
Quality
Value
We had a water stain appear on our ceiling. I contacted this company on Monday, and they came out on Friday and identified the source of the leak. Communication was excellent, they were very quick to respond to my messages and provided a clear explanation of what they could do in advance. Andrew, the engineer who visited, was very professional and provided a detailed expert assessment of the situation. I highly recommend their service; it's not cheap, but in a situation like this it's well worth getting the experts in.
Customer in County Durham Posted on 21/05/2021 , work completed 21/05/2021
Pinpoint Accuracy
Customer Service
Quality
Value
I was blown away with the Leak Team's service! As well as being friendly and professional they were incredibly accurate. They were able to pinpoint my CH leak without lifting a single floorboard. Once the leak was found they were able to carry out a repair with minimal disruption to my brand new kitchen floor. Andrew, the engineer, even had a look at some other issues with my CH system while we waited for the boiler to heat up. I'd definitely recommend the Leak Team to anyone who is keen to find their leak without taking their house to pieces!
Tom in Tyne and Wear Posted on 27/04/2021 , work completed 08/03/2021
Great work in a difficult situation.
Customer Service
Quality
Value
The Leak Team were able to find the leak in the central heating system after an initial assessment by another heating engineer was incorrect. The whole procedure was carefully explained and done as agreed on the schedule and to the budget I expected. It was their thoroughness in carrying out the job that enabled us to eventually find a leak where we did not expect!
Customer in Tyne and Wear Posted on 26/02/2021 , work completed 26/02/2021
Leak successfully found
Customer Service
Quality
Value
We have had a persistent, but undetectable leak on our central heating for some time, which we and our heating engineer had been unable to locate, because it wasn't visible anywhere. We were recommended The Leak Team by our heating engineer following success with another of his customers. Prior to The Leak Team visit, Charlie Slater provided us with detailed instructions on how to measure the leak, the minimum size it needed to be, preparation prior to the visit, the cost of the visit, etc. Andrew Slater arrived on time as expected. He was with us most of the day due to the complex nature of our central heating. Following the mapping of our pipes with thermal imaging, he was able to locate the leak using gas detection. Inevitably it's under the stone floor! Andrew left the place as he found it and provided a detailed report after the event. The final invoice was as expected. Would certainly recommend The Leak Team.
Customer in North Yorkshire Posted on 15/02/2021 , work completed 09/02/2021
The ‘ghostbusters’ of leaks!
Customer Service
Quality
Value
After 2 failed visits from plumbers, and no heating to hot water over Xmas, in desperation I turned to Google and found the Leak Team. They are like a ghostbusters for finding mysterious leaks. Andrew attended on a Sunday, Not something any other plumber would have done, and spent 3 hours with his gizmos finding the leak causing pressure loss from our boiler. I could have cried with relied to have heat and hot water again during freezing winter weather. As a bonus, we found out we could claim for ‘trace and access’ of the leak on our buildings insurance. This was top notch professional service from start to finish and included a tutorial for my husband and extra info to give to our plumbers complete with diagrams. Charlie also extremely knowledgeable and asked detailed questions prior to the visit. This business provides a niche and specialist service and they are superb at their job. Can't recommend them highly enough.
Customer in Northumberland Posted on 05/02/2021 , work completed 17/01/2021
Just the job.
Customer Service
Quality
Value
We had a leak from one of the central heating pipes (copper) under our Bungalow. The floor is a solid screed type floor. I had decided that it would be almost impossible to find using conventional methods ( ie: Engaging a plumber to dig up where he/she might think it is?). So after much deliberation and searching online opted for The Leak Team. Boy am I glad that I did. Charlie was very professional and told me what to do to try and determine the problem. This done, I was a bit worried about the wording of the procedures that had to be carried out prior to their arrival but a quick call from Charlie and my initial fears were dispelled. Andrew arrived promptly at the time and date stated. He used a thermal imaging device to determine the exact location of the leak and even dug down to show it to me. We have since had the leak repaired by a local plumber and all is back to normal. I paid for Andrew's visit at the already agreed price stated on their draft invoice before he left the premises. What a wonderful and hassle-free experience it has been, I cannot recommend The Leak Team enough.
Customer in County Durham Posted on 20/01/2021 , work completed 13/01/2021
Very professional
Customer Service
Quality
Value
I'd highly recommend The Leak Team; they did an excellent job. I had a leak of water from my tenement flat into the flat below, but the source of the leak was not obvious. I decided to use a specialist service rather than a plumber to avoid unnecessary damage to my flat in tracing the leak. After researching online, I chose The Leak Team. Andrew arrived as arranged. He found the source of the leak very quickly and explained the problem very clearly. He even checked the mains riser in the flats above and below and made some recommendations. His comprehensive report was emailed to me later that day and I forwarded it to my insurance company. My experience of the company from first contact with Charlie to final report was very positive.
Customer in Edinburgh Posted on 24/01/2020 , work completed 21/01/2020
Spot on
Customer Service
Quality
Value
Very pleased. We have a concrete floor covered with Karndean tiles fixed with latex adhesive. We had a bad leak in the CH system but no water appearing over the floor. The Leak Team used a number of devices and eventually located the leak by pressuring the system with gas and using a detector. We had the floor excavated where they said, and they were spot on. This enabled us to get The Heating Company (also a trusted trader) in to repair. Very efficient service and Andrew who did the work is very knowledgeable and personable. Delighted. Point to note; locating the leak was covered under our building insurance (less excess).
1244 Posted on 05/12/2018 , work completed 05/12/2018
Excellent service
Customer Service
Quality
Value
The Leak Team provided an excellent service in diagnosing the cause of a drop in boiler pressure when the heating was on. I was provided with a quote in advance and a detailed explanation of what exactly would happen. Andrew arrived promptly and conducted a very thorough assessment of the whole heating system. He not only found the source of the problem, but recommended a few other areas for attention and maintenance also. All flooring that had been lifted, furniture that had been moved etc. was put back perfectly before he left. I've been provided with a very clear and detailed report with photographs to help me arrange for the further work to be done. Many thanks.
Marie M, . Posted on 14/06/2018 , work completed 14/06/2018