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The Leak Team

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5.0

22 Reviews

About

The Leak Team UK, offer Central Heating Leak Detection and Water Leak Detection Services along with Damp and Drain or Waste Pipe Investigation.

The Company is owned by Andrew and Charlie Slater who between them have over 30 years’ experience in the building industry, over 10 of these specifically working with insurers on leak detection and water damage. We therefore come equipped with a thorough knowledge of the construction of different types of properties and the effect that can have on leak detection and dealing with the results of a leak.

We offer a No Find : No Fee service - see website for details

We are based in Newcastle upon Tyne, but offer UK coverage along with free advice over the phone. Give us a call on 0330 1025572.

Take a look at our Facebook page for information on our latest jobs and leak detection techniques. www.facebook.com/theleakteam

What we do

  • Plumbers

    • Emergency plumbing services
  • Boiler, central heating and gas engineers

    • Radiators and central heating
    • Underfloor heating
  • Heating contractors

    • Central heating systems (installation and servicing)
  • More Services

    • leak detection
    • trace and access
    • find a leak
    • pressure loss

Customer reviews

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Reviews summary

5.0
22 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
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Outstanding service and advice. Would highly recommend
Customer Service
Quality
Value
I contacted the team as I have recently had a central heating system installed and the pressure is falling. The team gave me advice on how to diagnose the reason for this as my engineer had suggested re-piping the system only. I live in Dorset, although the team did offer to visit me but not viable. The help and assistance that I received was second to none. If I lived closer to the team I would definitely not even consider using another company in the area. A sincere thanks. Bryan Johnson. Corfe Mullen Dorset 24/01/2018
MR Johnson24/01/2018
Prompt & thorough
Customer Service
Quality
Value
The Leak Team provided an excellent service in diagnosing the cause of a drop in boiler pressure when the heating was on. I was provided with a quote in advance and a detailed explanation of what exactly would happen. Andrew arrived promptly and conducted a very thorough assessment of the whole heating system. He not only found the source of the problem, but recommended a few other areas for attention and maintenance also. All flooring that had been lifted, furniture that had been moved etc. was put back perfectly before he left. I've been provided with a very clear and detailed report with photographs to help me arrange for the further work to be done. Many thanks.
Marie M01/11/2017
Recommended
Customer Service
Quality
Value
Very professional and thorough. Good report and prompt.
Debbie, Merseyside19/10/2017
Recommended
Customer Service
Quality
Value
Very knowledgeable and happy to offer guidance on ways to proceed.
Kelly, Nottinghamshire26/04/2017
Fantastic from start to finish. Very highly recommended
Customer Service
Quality
Value
This is one thoroughly professional outfit. Our boiler had been losing pressure for some time and we managed to find a company who referred us to The Leak Team and within half an hour Charlie was on the telephone to us spelling out what service they could provide which we immediately accepted. This was quickly followed up with a comprehensive email documenting everything we needed to know and do prior to Andrew’s visit. Charlie insisted that, should we have any questions, they would always be available to help. Andrew arrived at our home in Chesterfield at 8.30am having driven down from Newcastle, a journey of getting on for three hours. Andrew is a very friendly guy, easily approachable and very, very knowledgeable. He did a comprehensive survey of all the downstairs rooms mainly using his thermal imaging camera. Two leaks were detected. A full comprehensive survey report would be emailed later that day. Andrew then gave us advice as to engaging a local plumber and what exactly he should be asked to do. Andrew also reiterated that, should the plumber require any guidance in interpreting the report, we should not hesitate to give the plumber his mobile number. It was mid-afternoon by the time he left on his long journey home which would have equated to a twelve hour day. That evening we received the report from Charlie saying not to hesitate to contact her if we had any queries. In a word, nothing is too much trouble for them. Get their help if required, with confidence!
Mr & Mrs Priestley 24/04/2017
My review
Customer Service
Quality
Value
Excellent company. Recommended.
Jeni, Lancashire18/04/2017
Great service
Customer Service
Quality
Value
I had a leak which I suspected was somewhere on the ground floor. The trouble was it could've been anywhere on the group floor and there no obvious signs where. I didn't even know where the pipes ran. The Leak Team found the leak and were able to make a temporary repair without having to tear up all the oak flooring. Really knowledgeable and helpful people. I wouldn't hesitate to use them again (but I hope I won't have to!)
Thomas06/04/2017
Highly Recommend
Customer Service
Quality
Value
I highly recommend The Leak Team. Andrew located the leak in our hot water domestic system under the floorboards in our kitchen. Although the kitchen floor covering had to be taken up, without him we may have had to remove all the wood flooring. He was very professional and helpful. He went above and beyond what he needed to, liaising with the team who were sent out to dry our property. Both Andrew and Charlie were really helpful and we are very thankful, at last the leak has been located.
Susan, West Yorkshire05/04/2017
Excellent from start to finish
Customer Service
Quality
Value
Very quick response, professional and courteous from initial phone call through to leaving after the leak was detected. Found the suspected leak within 2 hours, the leak was then confirmed by gas and microphone detecting methods. This enable the area to be narrowed down and an endoscope was then used to further narrow down the area. Then based on Andrew's recommendation on the position, a hole was drilled through a tile to allow for the endoscope to be placed closer to the suspected leak. The leak was approx. 30 cm from the hole and visible on the screen. Leak was fixed by British Gas. The alternative without The Leak Team was to lift each of the downstairs floors; this would have been a major job and very costly. The leak was under the floor that would have been lifted last. I would highly recommend the leak team.
Steve, County Durham28/03/2017
Polite and helpful
Customer Service
Quality
Value
The office was polite, understood how worried I was and helped me get an appointment as soon as they could. My elderly father was here when they came and they were clear and polite and helpful.
Anna, Staffordshire16/02/2017