The LockDoctors Ltd

Friday evening. Going out. My flat key broke into two and most of it was left inside the front door lock. I phoned TheLockDoctors, who arrived in 30 minutes. They were able to extract the part of the broken key stuck inside the lock with no damage to my door or to the lock itself. Their service was immaculate, and they were very friendly and understanding. I was also offered great tips on how to look after my lock better, so the door and lock would close better. I highly recommend TheLockDoctors. I found them through Which Trusted Traders years ago and I'm really happy with their support

I had the good fortune to call on Richard of The Lock Doctors this morning as I needed a locksmith. Richard came out to my home and fixed the issue. He was superb: Polite, respectful, courteous, knowledgeable, expert, and he kept me fully informed. Problem solved. I could not ask for more. I highly recommend Richard and will definitely call on him again.

Richard, first class as always. Great value. Great Service. Highly recommended.

I've used Richard multiple times over many years - always going back to him. I've some really awkward security double doors with even more awkward locks / internal door mechanisms. I've attempted to get other locksmiths to deal with these locks, only to have them arrive and reject the job as the locks "were not standard". I've rented the property and have had the locks changed a few times, always getting Richard to do the job. He has also changed internal door locks for me. The most recent job (24/7/25) was to replace a security lock at the bottom of the door that had seized up over the winter and would not open - it had corroded. Richard arrived with the correct replacement lock and had the entire job done in a few minutes. No hassle, no mess, and he checked the other locks & hinges on the doors. His work is of the highest quality. He is an expert in this area, and he will do what is right at the best price. The fact that I keep going back to him says it all. I would not use another locksmith.

Richard fitted a 5-lever mortice lock to my back door, replacing a smaller, 3-lever lock, to increase security. The door is relatively thin, and the job was difficult as a result. The work took quite a lot longer than anticipated; nevertheless, this was not reflected in a higher cost. Richard is a most professional, calm, and helpful tradesman. He was a pleasure to deal with and most helpful in making an early appointment for the work. I recommend him and his work to others most highly.

I called this company because I was anxious to get a malfunctioning sliding glass door out to my balcony repaired. It was sometimes working, and then the lock would jam shut, and I had to struggle to get it to open. It had gotten to the point that I had stopped locking it, which I knew was a security risk. Richard came on the day I phoned and quickly diagnosed that the door had dropped a little and was out of alignment, so the problem was not the lock itself. He was able to realign it very quickly to my great relief, and it now works perfectly. The charge was extremely reasonable. He is very experienced and a good communicator. I have great confidence in his work, highly recommend him, and would definitely use him again.

Richard attended out of hours for a tenanted property, and I was very impressed with the service. Despite the job taking longer than expected due to the age and complexity of the original lock, he handled it professionally. A new cylinder had to be fitted, and it was done to a high standard. He proved to be reliable and efficient would definitely recommend.

I cannot recommend this company too highly. Really prompt response. The issue was diagnosed immediately and the lock replaced in a matter of minutes. Really great service and would definitely recommend to others.

Richard of LockDoctors responded swiftly to a request to quote to fix a French door where the bolt lock would not close. For a very reasonable cost, he came as arranged to fix the issue. As on one previous occasion when I used the company, the work was very well done, with careful explanation of what was needed and why. Reliable and friendly service. Highly recommended.

We had a malfunctioning door lock which needed replacing. After discussing our particular requirements, Richard provided an appropriate alternative and installed it efficiently. He had to fill a gap in the door cavity, fit a new handle and make good the paint work. The standard of his work was excellent. Richard is very reliable, communicates well, is very helpful and knowledgable. I am very happy to recommend him.

Excellent working man. Did 9 jobs for me over two days. Never flinched from anything I put in front of him. Lifted an 80kg fire check door on his own. Changed locks and gave very useful advice. Very versatile. Fast and neat. We will be using Richard again soon. Would strongly recommend.

Our building’s front door on a busy Soho street was not closing properly, leaving residents constantly vulnerable to drunks, vagrants, opportunist thieves etc. For weeks over the holiday period, a property management company tried and failed to fix it then did a runner, at which point we called in Richard. Soon after being called he was on site, turned a couple of knobs on the door closer mechanism, and five minutes later - job done. Fast response, friendly service, a knowledgeable locksmith, a reasonable price, and another five stars in the bag. Thanks, Richard.

There was an attempt to break down our front door, which we discovered at 8:30pm during the holiday period after Christmas. The person I phoned (who turned out to be Richard) was straight forward and realistic in discussing what could be done. He attended the next evening, we talked about what was needed and he did a good, solid, neat repair to the door, leaving it secure and usable until we can have it properly repaired or replaced. The cost was good given that it was a weekend and his manner and approach throughout inspired trust and respect. I will be using his services to have the door properly repaired, and will recommend him to friends.

Really great service and experience. Came round round and did a home security check as we've had break in at old properties so wanted some peace of mind. Explained everything clearly and gave some great advice. We'll certainly be using them again.

Richard arrived as planned and replaced the lock with minimum fuss and to estimated cost. It was really useful to be able to keep the same keys, which he said might be possible. He gave sensible advice on other security issues which didn't involve any outlay. Perfect service, would recommend to anybody.

Richard is a really nice guy and he did a brilliant job on our 17 year old upvc front door, which we had stopped using because it was getting hard to open and shut. He came round quickly, investigated the problem, and replaced only the parts that needed replacing. He also adjusted the door frame and hinges. The door now works perfectly. His charge was extremely reasonable. We highly recommend him.

I booked Richard to change the locks on a flat that I was moving into. He was professional, friendly and helpful. Communication was easy beforehand. When he arrived, he provided clear and thoughtful advice on options for locks, and then installed them with care. Highly recommend.

I went to open the door after a long day at work and I soon realised I had put the wrong key in the lock. As I had turned it slightly the key was stuck in the barrel. Thank goodness I already had the number for The Lockdoctor. I made a call and spoke to Richard. I told him what happened and he was soon on the way. On arrival, Richard made a quick assessment. Within minutes Richard sorted the problem out and I was able to enter my home. The Lock Doctor gave a very efficient and timely service and the price was reasonable.

Richard asked me to make a video and send it to him so he had an idea of the problem in advance. He came prepared and had the part needed to repair my multipoint front door lock quickly and without fuss. He explained what he was doing and was clear about the pricing when I booked him, so there were no surprises on the day. I would highly recommend him.

Following my initial call, Richard and Paul were able to respond the next day. They came at the appointed time and assessed the problem - a lock on a uPVC double door had jammed in the unlocked position. They took they lock mechanism apart, worked out what was going wrong, corrected the problem, reassembled the mechanism, attached it to the door and checked everything was working OK. As an added bonus, they realigned the pair of doors. The work was carried out swiftly in a professional and friendly manner and in my view the charge was very reasonable. I have no hesitation in recommending them.

Richard changed the cylinder on the external door lock. Communication was really good from first contact to finish. The actual job on the agreed day was done very quickly and efficiently. A good company to deal with.

I needed a lock fixed on an internal window and The Lock Doctors was recommended to me. Richard was extremely helpful and knowledgeable. He couldn't fix the issue straight away, despite trying, and needed to order a part. He secured the window in the meanwhile, communicated really well and soon returned with the part and fixed it. Very reasonably priced and good to know a reliable company should I have similar issues again.

This is the 2nd time we've called Richard at The Lock Doctors for help with a stiff lock (not his fault that the ground is moving - and the last time was a couple of years ago) - both times he's been great - was able to make a quick appointment, turned up on time, sorted the problem and explained what was causing it. Very happy to recommend him.

We needed to have our front door locks changed, and were very happy with the service provided by Richard at The Lockdoctors Ltd. He called us to discuss the job more in depth prior to being contracted, and was able to turn the job around in the same week that we reached out to him. He was courteous, efficient and thorough, with reasonable pricing. We'd reach out to him again and recommend his services.

LockDoctors fitted a new door frame, refitted a sliding door and fitted 2 new locks on the same door on March 23. A very thorough and professional job was done. More recently, 2 locks were changed on another door. In both instances, the jobs carried out were of a very high standard, and we appreciated the promptness and the reasonable pricing of the work done. We would not hesitate to recommend this company.