Excellent customer care and workmanship throughout
My bathroom was damp - I have no outside walls and an inadequate extractor. I wanted to replace my bath with a walk in shower. It was a big job on a tiny room, requiring lowering the ceiling, replacing the extractor and bringing in two awkwardly shaped walls, plus tiling and flooring. From Rob the designer's initial call and his survey visit with Ricky I was convinced they could sort it, they were extremely positive and I liked them from day 1. On visiting the showrooms Rob was endlessly patient with my many questions and my changing my mind and although the fittings were expensive they were of excellent quality and Rob understood my budget and tried his best to keep the cost down. Ricky, his brother Jake and their Apprentice Kian were polite, respectful of my home and a pleasure to have in the house. They were professional and hardworking, explained what they were doing and why, answering my questions patiently, genuinely wanting me to be happy at every step. Their workmanship was excellent and their attention to detail was impressive. Each day they arrived on time and cleaned up after themselves, and the rubbish was all removed at the end. They made Ricky was happy to return after the job was finished to drop in spare bulbs which I asked for and to replace a troublesome plug unit. The cost was set for before they began and it stayed as promised. I would wholeheartedly recommend Original Bathrooms. Rob, Ricky, Jake and Kian were exceptional. Thank You!
Customer in Merseyside
Posted on 04/09/2024
, work completed 23/08/2024
Recommended
Thank you to the Original Bathroom Company
When we approached Rob at the Original Bathroom Company to re-model and expand our bathroom, we liked Rob from the off. He developed the design and then we spent quite a bit of time with him in the showroom deciding on the fittings and the finishes. Ricky and Chris, the fitters, carried out the install and they did a terrific job. Such nice guys: in fact, all the team were great from the plasterers, the joiner right through to the electrician. We are delighted with the finished bathroom and we would not hesitate to recommend Rob and the Team to complete your bathroom project.
Customer in Lancashire
Posted on 27/05/2024
, work completed 04/04/2024
Recommended
Five Star Company & Service
Firstly I would like to say I did my research with 3-4 other companies around the Southport areas and how blown away I was after contacting The Original Bathroom Company. The level of detail in the service they provided is outstanding as Rob and Graham done a survey at my home before we discussed options, so I was able to give them my brief and then they came back with options during my visit to the showroom. During this visit I was given time to discuss colours, ranges of products and see the materials for myself which was extremely useful as I wanted a bespoke bathroom. Once agreed on choice and products they delivered on time and in my budget. The team completing the work were very minimal of disruption and respectful of their time in my home. Overall I can only highly recommend this company for their service and would also like to add their after care was also on point as there was nothing that wasn’t too much trouble and were always highly professional from start to finish! Thank you from a very happy customer!
Customer in Lancashire
Posted on 22/05/2024
, work completed 17/05/2024
Recommended
Supply and installation of Down stairs WC
We are extremely pleased with our new downstairs WC purchased from The Original Bathroom Company and installed by Bespoke Bathroom Installs. Rob from the Bathroom Company provided a very friendly, constructive and knowledgeable design service, successfully fulfilling our specification. Chris and Richard from Bespoke Bathroom Installs were also very friendly and approachable, taking great care to protect surrounding carpets etc before commencing. They provided speedy, high quality workmanship; helped with positioning of mirrors and accessories and offered useful aftercare advice. Goods delivery and installation were on time and to plan. An extremely professional service was given and we would like to thank you all for doing a brilliant job - we love it.
David in Lancashire
Posted on 11/07/2022
, work completed 29/06/2022
Recommended
Excellent Service and Workmanship
We recently decided to undertake a complete renovation of our small shower room, which includes a toilet and hand basin. Rob from The Original Bathroom Company and Rick and Chris from Bespoke Bathroom Installs (BBI) carried out a survey and provided details of costings for the job based on our choice of fittings etc. The comprehensive array of units, tiles and bathroom accessories available at the Longton Showroom made decisions easy, with the help and guidance provided by Rob. Scheduling for the work was arranged with a 10-day timescale for completion. All aspects of the work undertaken, mainly by Mark from BBI, was outstanding, with minimal disruption, given the extent of the renovation. He worked extremely hard, was always on time and cleaned up at the end of each day. The quality of workmanship and fittings is excellent and the job was completed on time and on budget. We were visited by Rob after completion to make sure we were happy with the result and finish. We can't speak too highly of their efficiency. Full marks and no hesitation in an excellent recommendation.
Customer in Lancashire
Posted on 21/01/2022
, work completed 06/12/2021
Recommended
High, High Quality Service and Workmanship
I wanted to update my en-suite, main bathroom and cloakroom with modern fittings. Each room needed a full strip out: walls, ceiling, flooring, plumbing, electrics. I did visit 2 other bathroom suppliers, but from the moment I met Rob at The OBC, I knew this was who I trusted to do it all. We spent hours looking at options in the showroom ...colours, fixtures & fittings. Rob is a very rare open and honest salesman - and an expert in his field. At my house, fitters Chris and Ricky were simply brilliant. Clean, tidy, good company and highly skilled in their craftsmanship. Their attention to detail was impeccable. I had seen The OBC's work before with others and at my house, it was everything I had hoped for... and some. I highly recommend this Company for the whole journey - measuring, design, choice, fitting and after-sales...the one-stop shop for quality. My sincere thanks to all for what you did.
Customer in Lancashire
Posted on 29/08/2021
, work completed 06/08/2021
Recommended
5-star service from start to finish.
We asked Original Bathroom Company (OBC) to completely refurbish both our en-suite shower room and our family bathroom. We visited their showroom and booked an appointment with Rob. While there we discussed our ideas with Rob who made many useful suggestions for us to consider. We looked at fixtures and fittings taking home catalogues to help with our choices. Rob made an appointment to visit our home to survey and measure the rooms. He brought with him Howard who is the installations manager at APG who OBC use for much of their work. Between them they worked out a rough plan of what would be involved. They both seemed extremely knowledgeable and understood our needs. When the day came, the APG fitters, Rick and Carl, arrived promptly and set to work. They completed the work in the two weeks allotted and throughout we were impressed by the quality of the work and their skills and expertise. They were also great chaps to have around. We have been impressed by attention to detail and professional knowledge. Whether it be the quality of the flooring, solutions to plumbing problems, laying of tiles or whatever, we found the result to be perfect. We are delighted with the result and have found no problems whatsoever. Rob made several visits to see how work was progressing and made a final visit to ensure we were perfectly satisfied. So we can thoroughly recommend this firm.
Stephen in Greater Manchester
Posted on 07/07/2021
, work completed 07/07/2021
Recommended
Quality Professional Kitchen
My new kitchen was completed very satisfactorily. From the showroom to fitting, quality professional work. Good helpful advice. I have no hesitation in recommending.
Customer in Lancashire
Posted on 19/01/2020
, work completed 05/01/2020
Recommended
Professional.
Highly efficient service. Very helpful from the first visit to the shop, to the work being completed. Would recommend without hesitation.
Carole, Lancashire
Posted on 23/09/2019
, work completed 23/09/2019
Recommended
Prompt & professional.
All parts etc. for complete refurb of bathroom & WC. Arrived on time & complete. Excellent prompt service assisting with design & furnishings. Could not fault them. I have no hesitation in recommending this company.
Raymond, Lancashire
Posted on 01/07/2019
, work completed 01/07/2019
Recommended
Professional
Very helpful when first visit to showroom. Not pushy to see products. Designed bathroom well love it. Visited on completion of work to make sure we were happy with result and finish.
William, Lancashire
Posted on 17/06/2019
, work completed 17/06/2019
Recommended
Very professional
The Original Bathroom Co Ltd designed and provided all furniture for our bathroom. They listened to our thoughts and came up with a whole new buy out and the furniture we chose has resulted in a modern, up to date totally different room. Very delighted.
Susan, Lancashire
Posted on 25/03/2019
, work completed 25/03/2019
Recommended
Brilliant redesign of tiny bathroom
TOBC completely redesigned our tiny, grotty bathroom (1.2m x 1.2m), having listened to all our issues (poor layout, poor ventilation) and our hopes (durable, more usable space, more storage, better ventilation etc.) & advised on where best to focus our budget . She was the only bathroom designer brave enough to suggest completely re configuring the bathroom, which meant drilling a new waste through foot thick random stone walls. Other designers had all suggested very little change as they seemed unwilling to countenance moving the toilet waste pipe. She was amazingly patient, did a lot of research on products that would fit the limited space (every mm counts) and different shades and finishes of grey! She suggested things we had never thought of (tap shapes that reflect the sink and toilet profiles), matte uPVC ceiling that made such a difference to the finished design & ordered in extra tiles for future spares when she discovered that they were no longer being imported. She was also able to fit in our indulgence - a 1.2m wall cabinet. The home visit in advance of design with APG worked well as any technical queries could be addressed on the spot. The Original Bathroom Company were amazingly helpful, good at explaining stuff, good communication re.start & payment dates, storage requirements at home for delivery of materials. Completed on time and on budget - all in all a great result. We are going back to TOBC for a kitchen redesign on the strength of this positive experience.
Customer in Lancashire
Posted on 01/03/2019
, work completed 31/01/2019
Recommended
Totally satisfactory
Installed a new bathroom & boiler (central heating). Work totally satisfactory in all aspects. Two hard working men! Helpful re control and adjustment, all affordable service.
Arthur Robert, Lancashire
Posted on 25/02/2019
, work completed 25/02/2019
Recommended
Three lovely bathrooms from this company
In the past year, The Original Bathroom Company have provided me with three lovely bathrooms which I absolutely love. All the products are tasteful and of high quality. Liz really listened to what I wanted and helped me with every last detail. Without her help I would have found the choices overwhelming. The end results have been great. I highly recommend them.
Customer in Lancashire
Posted on 09/02/2019
, work completed 23/11/2018
Recommended
Prompt and professional.
Fitted and designed a complete new bathroom. We have now got a lovely modern bathroom. The work was completed on agreed schedule & budget. First impressions were very good & we would recommend this company.
Judith Anne, Lancashire
Posted on 05/12/2018
, work completed 05/12/2018
Recommended
Complete bathroom refurbishment
Steve sold us all our bathroom refurbishment equipment Although it didn't come cheap -all of it was of the highest quality: The shower,shower cubicle ,wall tiles,toilet,flooring,ceiling cladding,radiator extractor and mirror Steve planned the layout of all the bathroom equipment All was colour coordinated and the result is stunning We are very pleased with what he achieved for us
Hindle
Posted on 19/11/2018
, work completed 19/11/2018
Recommended
My review
Very good guidance information provided when visiting the showroom and quality products at a reasonable price. All products delivered promptly and excellent response when we asked for a change of tiles. My only disappointment was there was no follow up when the work was completed.
Which? Trusted Traders Consumer
Posted on 17/09/2018
, work completed 17/09/2018
Recommended
Stunning bathroom
Used our own fitters. Quality of bathroom - exceptional. Very pleased. Would definitely buy from company again.
Joanne, Lancashire
Posted on 25/06/2018
, work completed 25/06/2018
Recommended
Transformed the home
Cannot get over what a stunning transformation our new bathroom has made to the house. Workmanship to the very highest standard from the fitter. Faultless, in fact. The only word I can think of to describe the entire process from first entering the showroom to the completed project is quality. The old adage "you only get what you pay for" has never been truer. A top drawer company, for sure. Expensive, but only when you see your new bathroom will you realise it was worth every penny.
Crossy63
Posted on 23/03/2018
, work completed 23/03/2018
Recommended
Highly recommended
As we were building a new house we needed to choose the fittings as well as help with room design. Angela and the staff at The Original Bathroom CO. were really knowledgeable, helpful and patient, even when we moved a door halfway through and had to redesign. The quality and choice of products is fabulous - we are thrilled with the finished bathrooms.
Andrea, Lancashire
Posted on 01/02/2018
, work completed 01/02/2018
Recommended
Hit the bullseye!
I hit the bullseye when I picked this company to do my bathroom. I wanted a unique style which they provided! Very friendly and supportive staff and a high level of workmanship have left me with a much envied bathroom!
Caroline, Lancashire
Posted on 02/01/2018
, work completed 02/01/2018
Recommended
Brilliant job.
Steve, the fitter, did a brilliant job and kept us informed of what he was doing. The sales staff and designer, Liz, did a great job taking us through the products and was very patient as we changed our minds. We loved her designs for bathroom and en-suite.
Philip, Lancashire
Posted on 11/10/2017
, work completed 11/10/2017
Recommended
Excellent in all respects
We wanted a new bathroom created in a small and awkward space so the designer had a real challenge. She rose to it and planned a layout that really works. The bathroom feels clean, modern and spacious and we are really happy with the final result. The quality of all the fittings is excellent and we would highly recommend the Original Bathroom Company to anyone looking for a high quality product. An acquaintance recommended the company to us and we were not disappointed.
Brenda
Posted on 19/08/2017
, work completed 19/08/2017
Recommended
Great service and attention to detail
A great experience from start to finish - you felt like you were being helped not sold to - attention to detail to ensure the perfect bathroom. Worked really well with installers. Would use again.
Ian, Lancashire
Posted on 07/08/2017
, work completed 07/08/2017
Recommended
Prompt and professional
Cannot fault the service. Extremely happy with the whole job. We were kept informed of progress from start to finish. Recommended to all my friends and family.
Barbara, Lancashire
Posted on 03/07/2017
, work completed 03/07/2017
Recommended
Great Advice Regarding Bathroom
This company helped plan and design our new bathroom suite, gave advice on the size of items needed and ordered everything required. All items arrived. Pleasant and correct, staff were very friendly and professional. I have no hesitation in recommending.
Timothy, Lancashire
Posted on 01/06/2017
, work completed 01/06/2017
Recommended
Superb job
An excellent bathroom design, tailored to our specific needs. Installed with care & true professionalism. This 25 year refit was well worth the wait. Well done OB Ltd and RDG services!
Robert, Lancashire
Posted on 27/02/2017
, work completed 27/02/2017
Recommended
Great service
Couldn't do enough for us. Very helpful, nothing was too much trouble. Everything sorted out for us. Very impressed.
Amanda, Lancashire
Posted on 10/02/2017
, work completed 10/02/2017
Recommended
Brilliant job
Very helpful staff, not pushy. Extremely helpful with ideas and suggestions. Lots of choice with tiles, fittings and bathroom furniture.
Barry, Lancashire
Posted on 06/02/2017
, work completed 06/02/2017
Recommended
Fantastic job.
Complete new bathroom fitted in the most professional way, it was a pleasure to see Mr Gibbon each day and to watch (sometimes) his expertise. I am totally thrilled with the finished result and would recommend OBC to anyone anywhere.
Mary, Merseyside
Posted on 17/01/2017
, work completed 17/01/2017
Recommended
So happy
We went to original bathroom company and, after visiting other bathroom suppliers, the whole process suddenly became so much more pleasant. Stephen took our vague wish list and gently guided us round our options. He listened to us, advised us appropriately and gave us that rare thing - an easily understandable itemised estimate. So a professional service that encouraged confidence. We are absolutely delighted & have no hesitation at all in recommending OBC.
Rosie, Merseyside
Posted on 03/01/2017
, work completed 03/01/2017
Recommended
Brilliant job
Always on time, cleaned up after themselves every day. No complaints. Very good job.
Sylvia, Lancashire
Posted on 13/12/2016
, work completed 13/12/2016
Recommended
Brilliant job
Thank you so much for your help. Guidance, advice and patience during the process of planning and fitting our new bathroom. We are absolutely thrilled with it, it looks better then we ever could of imagined. We would strongly recommend you and your team.
Nicki, Lancashire
Posted on 04/08/2016
, work completed 04/08/2016
Recommended
En-suite Shower room
In march this year Carl installed an En-suite Shower room en-suite shower room which was absolutely brilliant. The entire service was professional as I didn't find them to be pushy, the job was done neatly and efficiently and nothing was damaged. Work was done to schedule and great value for money - I happily recommend!
Extremelyhappycustomer
Posted on 22/08/2014
, work completed 22/08/2014
Recommended