The Pure Water People

It was a planned (timescale) major service for our water softener, which also included a bit of a reinstall after a kitchen refurbishment we had done a month previously. We had Mike as our engineer, who was also one half of the original installation team. Mike arrived very early in the appointment window. Was well presented, and even his van was sparkling clean. Mike's a very down to earth bloke. He just got on with it really. He knows his job, he knows the kit and he's very tidy and efficient in the way he works. I'm so glad that I tasked The Pure Water People to install our water softener four years ago. Never had a problem. The system has (so far), never failed. If you're looking for a water softener, dont mess about. Get this company in.

We’ve been with Aqua Tech now Pure water for 22 years Our first system was installed in 2003 and lasted to 2025, system needed replacing. So got in touch with Charlotte at pure water to see the options we had and she sent an email to me very detailed with all options open to us. We wanted a Saturday and preferred Mike to install the system and Charlotte made sure this happened. On the day, Mike turned up on time and started straight away taking out the old system which was outside in the garden, he rearranged all the piping for the new system and took out the piping we didn’t need making sure it looked neat and tidy, he then had to cut away the shelf under the sink to install the new system and fixed a metal bar to hold the shelf that was left up, the electric’s he needed for the system was located behind the washing machine and under the cooker which was underneath the plinth a bit of a nightmare really but Mike just got on and done it, he made sure he tided up behind him and left my property looking clean and tidy and took all rubbish with him. I can’t praise him enough for what he did for us that day he went above and beyond and did more than he had to. He is a true professional in his trade and hopefully will have him each time when we need it serviced. The system is up and running and we’ve noticed the difference in our water already. If you need or thinking of getting a water system l would highly recommend this company to install it.

We have had the softener and purification systems for a couple of weeks now. We are already noticing improvements around the house, for example, the limescale is almost totally gone from the bathroom and the kettle! The taste of the filtered water is much better, and overall, we are feeling much better knowing that we are drinking cleaner water. The installation with Steve went very smoothly. He took the time to protect the floor, installed the systems without any disruption to our work, and later took the time to explain to us all the technical parts. Thank you!

I previously used the Pure Water people to supply and install a water softener and drinking water supply about 20 years ago. This call was to replace the equipment that had lasted for the past 20 years. They provided a fully costed quote for the equipment and work to be carried out. Let me know who the engineer would be and the approximate time of arrival. Fitted the equipment in a quick and efficient manner. Left the working area clean and tidy. Steve the engineer was professional, helpful and friendly throughout our interactions. I would recommend the company to anyone seeking this type of equipment fitting .

Mike was an excellent ambassador for his company. He was pleasant, personable and professional and took pride in his work. As far as I am aware , he did a very good job for us.

We had Lewes to service our water purification system and were very impressed. He was confident and knowledgeable. He did all the basics and a lot more and left us confident that all was working well. He also listened to any comments we made and resolved a couple of minor issues that we have lived with since installation. Hope to get him next year.

It's sad that sometimes in life excellent service feels like an anomaly. They were on time, clean, tidy, courteous and knowledgable. Couldn't recommend them highly enough.

After 14 years, we needed a replacement water softening system. The work was done quickly and neatly. As ever, we are very pleased with The Pure Water People’s efficiency and quality of workmanship. The engineers are always pleasant. I am very glad to have our soft water back again. Having been without for a few weeks makes one appreciate so much the difference between mains water and softened water.

I have had my system for eleven years and it has been a boon as I live in a hard water area. Lewes arrived at the appointed time for my system’s annual service. The price is always communicated beforehand so I know what to expect. Lewes is very knowledgeable and answered any questions that I had. He explained exactly what he was doing if I asked him and gave me a couple of examples of things that I should keep an eye on. Very thorough throughout.

Mike and Steve the fitters turned up on time and introduced them selves to me, Mike then explained in detail what they would be doing, they then removed the old unit and took it to the van. After a good clean up they started to fit the new unit, Mike then asked me if I wanted the flow pipe placed under the stones next to the patio slabs (it was previously on top of the patio fixed to the wall) I thought that was a good idea so I said ok. They then continued to fit the unit and the covered box. After another clean up they described what I needed to do to it and the amount of salt to add to it. You could tell by the way they worked and how tidy they left the area that they took pride in their work. I have been using the company for 26 years and consider them a great company.