The Pure Water People

Kevin the engineer from The Pure Water People arrived at the agreed time and quietly and efficiently completed the work of replacing our old water softener with a new one. He also replaced the by-pass with a new one that is much easier to use if required. He thoroughly cleaned up after he completed his work and tested the system to check it was working satisfactorily and explained how to use the new system. We were very pleased with the way the work was carried out and would not hesitate to recommend him to any other customer.

Mike has once again proven what an asset he is to the company. The service from the whole team continues to be of the same high standard that it has always been for the last 25 years. Thank you

We recently had a water softener and filtration system installed by Pure Water People, and the whole experience was fantastic. Kelly, the Operations Manager, kept in touch throughout by phone and email, and Vincenzo, the salesman, gave us a clear and confident explanation during the home visit that helped us make our decision. When it came to installation, Kevin the engineer was absolutely top-notch. He clearly knew what he was doing, walking us through his plan and explaining how everything would be fitted. His expertise was evident, and when any issues cropped up, he calmly explained our options and guided us toward the best solution. That kind of professionalism really put us at ease. Since the install, we've noticed a real difference: the filtered water tastes clean and crisp, and the softened water feels silky on the skin—especially noticeable after a shower or washing your hands. Highly recommend Pure Water People—great product, great team, great results!

I have used Pure Water People for several years and have always found their service and the calibre of their engineers to be outstanding. Our latest maintenance visit was carried out by Lewis, who quickly checked out our system and then performed the necessary filter changes. The plumbing in our property is quite complicated as it is two houses knocked into one. I have never been absolutely sure which baths/showers/sinks/WCs/Outside taps were fed directly from the incoming mains water supply and which were supplied through the water softener. Lewis checked the whole house meticulously and found out which is supplied by which. Useful information for me! Thank you Lewis

We had been looking to have a softener installed for some time. The whole process with The Pure Water People was smooth from the initial enquiry to installation. The sales appointment was scheduled for a time that was convenient for my wife and I, and Vincenzo went through everything and answered all of our questions. The install date was arranged for a day that we could be at home. The day before installation I was contacted to confirm the time when the engineer will attend. Lee arrived on time and went through the installation process. He answered our questions and installed the system with some minor additional requests on the day. Once everything had been installed he showed us how to use the system, topped up the salt and signed everything off. We have had the system in place for 2 weeks and have definitely seen a difference throughout the house.

The work was carried out by a senior engineer from the Company, whose name was Mike. He is an expert that is used for the specification & installation of systems where location, space and access is at a premium. We had already carried out the dismantling of kitchen racking where the unit was to be installed, leaving the open space where the new unit was to be installed, which involved locating existing water pipes, modifying and rerouting the overflow pipe thus allowing the original system to be disconnected for subsequent removal/disposal. The quality of workmanship was second to none and I would fully recommend both the Company and the Engineer should anyone require a first class job to be undertaken.

Great service , always efficient courteous and thorough from the service booking to completion. Knowledgeable staff and so helpful if any issues.

It has been a great experience from my initial enquiry, call back, home visit to installation. All went easy, on time and at professional level. Even got a post-installation call asking for my initial feedback. Family is appy with water quality so far and do expect the same level of customer care when it comes to maintenance process as well as filter replacement and consumables supply. Many thanks, Odil

We have a Water Purification System installed by The Pure Water People about five years ago and had our annual service, by them, today. I was really struck by Kevin, the engineer, who was courteous, professional and very thorough. He completed a water hardness test and found a fault within the system. He then clearly explained what needed to be done and how he was going to fix it. He completed the necessary service filter changes and when this was done fully recapped on everything. I would like to thank Kevin for his diligence, he is a credit to your company.

From my initial enquiry, to home visit and then to install has just been effortless and easy. A really great company to deal with throughout. Now have amazing water and can stop worrying about water streaks, less efficient appliances and bad tastes in the mouth!