The Pure Water People

Mike arrived in the promised slot and worked efficiently on the annual maintenance. He then discovered a problem with the system and explained that he would have to replace CRV, all be it a year earlier than normal. He did not have the required unit so installed an upgraded version of the unit to replace it and prevent a second visit. Great service as usual, highly recommended.

We got the water softener installed by The Pure Water People, and I am very happy with their service. From the initial survey to the installation, they were very professional and helpful. will highly recommend them.

The annual service was postponed, but only by one day and Mike arrived on time within the specified hour 08:30-09:30. The service was carried out, recorded and explained expediently in a professional manner. Mike had put in the drinking water system some two years ago: it was good to see him again; he inspires confidence in The Pure Water People.

Work carried out by Water Technician Ian in accordance with contract. Helpful reminder from Bristol HQ of impending visit to suit my availability. Ian arrived well within promised time frame, explained his programme and just got on with the job. Clean and tidy practitioner. All accomplished through Aquacare. Many thanks TPWP and Ian.

Our annual service was carried out by Lewis, who was professional & knowledgeable about the product. We are pleased with this company.

We have had our water filters with this company for 14 years- every year the service is arranged and proves excellent. This year Lewes arrived, explained what he’d be doing and attended to all the different tasks with a pleasant, polite, helpful manner. The job was done promptly- advice given about getting salt topped up - all questions answered- and everything left in good order till the next visit. We are very satisfied.

Once again The Pure Water People rang us to arrange our service I cannot fault them on their customer service. Lewis was quick tidy and professional alway happy to give help tips and advice with our system. We have had ours now 9 years and I would be happy to recommend to anyone who is think about having a system put in. Makes a massive difference to our family's skin which is just one of any benefits.

We had a fault with our water purifier. Upon arrival fixed to satisfaction and updated on best use of product. Mike installed kit several years ago and has been out charging filters over past few years. Punctual clean tidy and very reliable. Backroom staff on Bristol ensure appointments are made to fit around customer also. Five star rating....

I've been a customer of The Pure Water People now for about 18 years and I cannot fault them on their customer service both in the office and the engineers they send out to do installations and services. I've had a service today from the lovely Mike and as per usual he was wonderful - very friendly and professional - did the service efficiently and ensured I knew exactly what he had done. He always tops up the salt in our system (which is my husband's job!) and he even offered today to put all my cleaning products back in the cupboard under the sink which I had cleared out ahead of him arriving today. Every engineer I've ever had from this company have been totally trustworthy and I wouldn't ever worry about having them in my house. Customer service aside, the products installed by this company are top notch (I've had their softners and drinking filters in my last 2 properties) and I wouldn't hesitate to recommend them to anyone looking to have a system installed in their property.