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The Pure Water People

4.8

1778 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1778 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Service of water softener
Customer Service
Quality
Value
I had a phone call arranging a suitable date and time for the service. I was informed of the name of the engineer who would attend. Ian arrived on time, was very polite and undertook the work quickly and in a professional manner.
Customer in Swindon Posted on 10/10/2025 , work completed 10/10/2025
4 year maintenance service
Customer Service
Quality
Value
The engineer Ian arrived on time and began immediately after introducing himself. He worked quickly and efficiently and answered any all of my questions professionally,showing a deep knowledge of the system. Kelly Smith had already provided us with a quote for the work which was accurate on his invoice. Thank you for a job well done.
Customer in Somerset Posted on 08/10/2025 , work completed 08/10/2025
Scheduled service
Customer Service
Quality
Value
Work was carried efficiently, with information provided. All done with minimal fuss engineer Lewis was very good.
Customer in Surrey Posted on 06/10/2025 , work completed 02/10/2025
Annual service with the pure water people
We had our annual service with The Pure Water People on 2nd October. The company advised me a couple of days before that they would arrive in the morning. Lewis was our engineer that day, he has been to us several times and is very professional and friendly. He replaced the filters and the price was as advised. Very happy with the company, have used them for over 13 years.
Customer in Surrey Posted on 06/10/2025 (Reviewer did not use service)
Friendly and efficient
The Pure Water People installed the water softener and water purifying system in my flat for my predecessor here. I contacted them when I saw their phone number on the filter unit under my sink, as I was left with no paperwork to identify the system / the supplier. The Pure Water People gave the system a comprehensive overhaul 3 years ago (as it had been neglected for a few years) and have given it an annual service every October since. They are all friendly, helpful and do an excellent job efficiently and leaving no mess. Their water softening system is very efficient (no limescale, no furring, less soap and detergents) and the filter is wonderful: clean water free of chemicals, as good as the best spring water on (a separate!) tap every day. Transformational.
Customer in South Gloucestershire Posted on 06/10/2025 (Reviewer did not use service)
Excellent service
Customer Service
Quality
Value
Lewis came to perform the annual service of our pure water system, which we've had for over ten years. He was very personable and polite and performed all the checks efficiently and thoroughly. He was also nice to my dog! I would have no hesitation in recommending this engineer and this company,
Customer in Surrey Posted on 05/10/2025 , work completed 01/10/2025
Service and Tap replacement
Customer Service
Quality
Value
Mike arrived within the given time scale. He was really friendly and wanted to meet our very noisy German Shepherd dog we had put in another room. Mike was very efficient in his work. He explained everything that he was doing and the mechanics of the tap and suggested why it might have broken. He then did the filter changes made necessary adjustments to the main unit settings and all within a very reasonable timescale. We would recommend Mike and hope to see him again.
Customer in Wiltshire Posted on 05/10/2025 , work completed 02/10/2025
Water softening excellence
Customer Service
Quality
Value
The Pure Water People installed for me a Kinetico Premier Compact water softener, a Kinetico K5 Pure+ filter for drinking water and a Dante Tri-Pure tap at the kitchen sink. A PWP technician visit within 3 days of my phone call, gave a clear demonstration of the need for a softener, the equipment needed and the location for it. 2 days later their expert and affable fitter, Mike, spent 4 hours installing the system with impressive plumbing and leaving much more usable space in our under-sink cupboard than we had expected. No more lime scale build-up on our taps and showers! An altogether impressive service by people who know what they are doing, have been long-term employees of PWP and give a superior customer experience.
Customer in Oxfordshire Posted on 03/10/2025 , work completed 27/09/2025
Job well done
Customer Service
Quality
Value
The man, Mike, who did the job was charming, helpful, knowledgeable and professional. He came at the agreed time, which was a relief to me as I have many unexpected commitments at the moment. The work was exemplary, he tidied everything up when he was finished and took away all the waste products. I would recommend the company and Mike again without hesitation.
Customer in Greater London Posted on 30/09/2025 , work completed 17/09/2025
Water purifier service
Customer Service
Quality
Value
Mike came to service our drinking water purifier. Mike was very friendly and professional, and very knowledgeable too. He went above and beyond to make sure the system was working well and I was happy with everything.
Customer in Bristol City Posted on 30/09/2025 , work completed 30/09/2025