The Pure Water People

Work carried out by Water Technician Ian in accordance with contract. Helpful reminder from Bristol HQ of impending visit to suit my availability. Ian arrived well within promised time frame, explained his programme and just got on with the job. Clean and tidy practitioner. All accomplished through Aquacare. Many thanks TPWP and Ian.

Our annual service was carried out by Lewis, who was professional & knowledgeable about the product. We are pleased with this company.

We have had our water filters with this company for 14 years- every year the service is arranged and proves excellent. This year Lewes arrived, explained what he’d be doing and attended to all the different tasks with a pleasant, polite, helpful manner. The job was done promptly- advice given about getting salt topped up - all questions answered- and everything left in good order till the next visit. We are very satisfied.

Once again The Pure Water People rang us to arrange our service I cannot fault them on their customer service. Lewis was quick tidy and professional alway happy to give help tips and advice with our system. We have had ours now 9 years and I would be happy to recommend to anyone who is think about having a system put in. Makes a massive difference to our family's skin which is just one of any benefits.

We had a fault with our water purifier. Upon arrival fixed to satisfaction and updated on best use of product. Mike installed kit several years ago and has been out charging filters over past few years. Punctual clean tidy and very reliable. Backroom staff on Bristol ensure appointments are made to fit around customer also. Five star rating....

I've been a customer of The Pure Water People now for about 18 years and I cannot fault them on their customer service both in the office and the engineers they send out to do installations and services. I've had a service today from the lovely Mike and as per usual he was wonderful - very friendly and professional - did the service efficiently and ensured I knew exactly what he had done. He always tops up the salt in our system (which is my husband's job!) and he even offered today to put all my cleaning products back in the cupboard under the sink which I had cleared out ahead of him arriving today. Every engineer I've ever had from this company have been totally trustworthy and I wouldn't ever worry about having them in my house. Customer service aside, the products installed by this company are top notch (I've had their softners and drinking filters in my last 2 properties) and I wouldn't hesitate to recommend them to anyone looking to have a system installed in their property.

We choose Pure Water People as they had the best reputation in our area. After the initial install we weren't happy with the with the layout of the system and there was a small leak. PWP were very quick to send out an engineer to put things right. The final set up looks amazing and everything works as expected. To compensate us for the initial error they offered us a free service and filter change for the next year. Would highly recommend PWP for their customer service.

We recently had a water filter installed at our home by Pure Water People, and I couldn’t be happier with the entire experience. The installation was carried out by an exceptional plumbing technician Mike who was not only friendly but also very professional. He explained everything clearly and even made some thoughtful changes to our existing plumbing system to fit the filtration unit perfectly. Since the installation, the company’s support has been fantastic. Whenever I’ve needed help or had a question, they’ve responded very quickly — whether by email or over the phone. It’s great to see a company that genuinely values its customers. The filter system itself has been flawless. We haven’t had a single issue since it was installed, and the improvement in water quality is incredible. No more limescale, and we’ve noticed a real difference in our hair and skin — no more dryness or irritation. I highly recommend Pure Water People to anyone looking for a professional installation, excellent service, and noticeably better water quality.

Steve and his colleague were friendly and polite helpful took his time explaining to us about the water softener and drinking water cleaned up after themselves have used previously customers service was good and very helpful