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The Pure Water People
Opening Hours
Today - 08:30–19:30
- Monday 08:30–19:30
- Tuesday 08:30–19:30
- Wednesday 08:30–19:30
- Thursday 08:30–19:30
- Friday 08:30–19:30
- Saturday 08:30–12:30
- Sunday - Closed
Organisations and Awards
About
We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!
The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.
With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.
Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!
What we do
Water softener installation and maintenance
Plumbers
- Water softener installation and maintenance
Water treatment
More Services
- water purification
- drinking water treatment
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
1759 reviews
Recommended
Recommended
by 100% of customers
Sort by
Fantastic Service – Thank You AJ!
Customer Service
Quality
Value
Had a great experience with The Pure Water People. AJ came to install our water softener and did an excellent job. He was friendly, professional, and took the time to explain how everything works. The installation was smooth and tidy, and the difference in our water was noticeable straight away. Would definitely recommend both the company and AJ!
Customer in Greater London
, work completed
Recommended
Service
Customer Service
Quality
Value
Excellent service carried out in a timely manner. Done his job well and got on with it. Very responsive
Which? Trusted Traders Consumer
, work completed
Recommended
Annual water softner service
Customer Service
Quality
Value
The booking process was easy using the company office (the office reminded me that the service was due) and was completed well in advance of the date selected for the service. Although in this case the date was changed by the company, the change was easy and made in consultation with me. The service engineer arrived at the start of the allocated time period and completed the testing and filter change quickly, efficiently and with a friendly and knowledgeable approach. Payment was by credit card on the day and all was quickly completed.
Customer in Berkshire
, work completed
Recommended
Very pleased with work
Customer Service
Quality
Value
Mike was very efficient and polite. Dealt with the issue in detail
Which? Trusted Traders Consumer
, work completed
Recommended
Planned routine annual service
Customer Service
Quality
Value
We have had the system in place for approx 10yrs and have never had a problem with it. Mike visited to complete the annual service and filter changes on the system. He has been coming to us since the system was installed and is always polite and friendly. His work is neat and tidy, efficient and only carries out what is necessary. He knows the system inside out and is always honest and open about how the system is working or any potential issues we may encounter in the future.
Customer in Oxfordshire
, work completed
Recommended
Annual service
Customer Service
Quality
Value
Mike called in this afternoon and completed a thorough service on our pure water system. He was very efficient and explained the information we needed to know about the system. Excellent
Customer in South Gloucestershire
, work completed
Recommended
New Water Softener Unit replacement
Customer Service
Quality
Value
We had our old Aquatec Rainsoft unit for 28 years and were advised that eventually the clock mechanism would fail, and there are no replacement parts available anymore. The clock has finally failed, so this resulted in us getting the new unit today with Pure Water People. The installation couldn't have gone more smoothly with a lovely gent called Steve doing the installation. He noticed we could do with a new box too, so we added that to the list of changes. We chose a water-based unit rather than an electric one. It took half a day to install and is very easy to look after compared to our old unit. Steve was very knowledgeable and informative, and answered all our questions.
Customer in South Gloucestershire
, work completed
Recommended
Very pleased with the replacement of the old system
Customer Service
Quality
Value
The tap water in our area is hard and brackish and unpleasant to taste. To overcome this we have used the water filter system since it was installed on 1st December 1999. The annual service was always arranged on a convenient day and time. After 26 years of use it was time to replace the equipment and this was done on 21st July 2025. Very pleased with the job done and although there was a small leak this was quickly fixed by the company. The soft water tastes lovely and we are very pleased with the new system. Thank you for the excellent service provided over the years.
Customer in Berkshire
, work completed
Recommended
Good friendly helpful service
Customer Service
Quality
Value
We have had our water softener/filter for 11 years and have it serviced regularly. Each service engineer has arrived as scheduled and explained the procedure. At my request, Mike discussed upgrading our current system to the latest version. Everything was explained thoroughly, and he ensured the new system would fit in ok. All questions were answered satisfactorily. His visit was followed up by a helpful, friendly telephone conversation and quote.
Customer in Greater London
, work completed
Recommended
Thorough, competent work.
Customer Service
Quality
Value
Very professional service. Always arrive during the appointed slot and contact me if they are delayed. Engineers are obviously well trained in the product they are servicing and they explain what they are doing and give advice on the use and care of the product.
Customer in Surrey
, work completed
Recommended