The Pure Water People

We had a visit from Mike today to install our water system. Thank you for your patience and kindness in explaining and installing everything. He's a very experienced guy who cleaned everything up after he worked. I can't say anything else but it was fantastic to meet him. Thank you Mike for everything. We wish you and your family a Merry Christmas.

Excellent annual service by Lewis who did a neat job as usual. He explained what he was doing as he worked and what we may require in the future. A professional job in all respects.

Really impressed with this company and the way they handle customers. From initial contact with Charlotte in sales, who promised to keep me updated - and she did, which makes a pleasant change. She went through the price structure, and then we agreed a date for installation. She rang me the day before to confirm the time. Mike, the engineer, turned up on time. Extremely friendly and helpful, took me through what he was going to do. Workmanship was first class, very impressed with the fitting. When it was finished, he explained to me and the wife all the details of the machine including re-filling. So, Charlotte/Mike thank you for making this a pleasure, not a disaster.

Pure Water People replaced the existing water purification system which was installed in 2011 by a previous owner of the house. We live in a very hard water area and the old system had been serviced by PWP. They had been very good and the water was definitely soft but the components seemed to be showing their age. The new system seems to work better, is easier to use and can be managed with an App.

Mike arrived within the time window promised having rung to say he was on his way. He did a thorough job explained every step and tidied up before he left. He gave us advice as to what we should do to ensure the continued use of our system. He was courteous and friendly, he remembered installing our system originally when we lived in Somerset and recognised me straight away even though it was about 16 years ago! Altogether an excellent visit from this firm who are consistently a firm we would recommend without hesitation.

Very good service by Steve in installing water softener and drinking system. A neat and tidy job undertaken particularly given tight space available in utility room. Since installation have noted improvements in move from hard to soft water in expected area such as showering /bathing /clothes washing but also in unexpected area such as glass dishwashing. Subsequent customer service requests by ourself were also dealt with professionally and promptly with commitments adhered to including further we’d requested from Ian. Would strongly recommend Pure Water.

It was a pleasure to welcome engineer Mike into my home once more, and found him as courteous, friendly, efficient and thorough in his work as on all previous visits. He undertook the routine testing and servicing of my water system and even topped up the salt for me as I was unable to do this myself following an operation. The water system, although now aging, remains efficient and reliable under his care. I consider Mike, due to his attitude and efficiency, to be a credit to the company.

Excellent service from Steve on install of chemical filter, water softener & drinking water system. Work was carried out to a very high standard with all the equipment plumbed neatly into the utility/kitchen under sink cupboards. We live in a hard water area, so the improvements are significant. I would highly recommend Pure Water People

Mike arrived in the promised slot and worked efficiently on the annual maintenance. He then discovered a problem with the system and explained that he would have to replace CRV, all be it a year earlier than normal. He did not have the required unit so installed an upgraded version of the unit to replace it and prevent a second visit. Great service as usual, highly recommended.

We got the water softener installed by The Pure Water People, and I am very happy with their service. From the initial survey to the installation, they were very professional and helpful. will highly recommend them.

The annual service was postponed, but only by one day and Mike arrived on time within the specified hour 08:30-09:30. The service was carried out, recorded and explained expediently in a professional manner. Mike had put in the drinking water system some two years ago: it was good to see him again; he inspires confidence in The Pure Water People.

Work carried out by Water Technician Ian in accordance with contract. Helpful reminder from Bristol HQ of impending visit to suit my availability. Ian arrived well within promised time frame, explained his programme and just got on with the job. Clean and tidy practitioner. All accomplished through Aquacare. Many thanks TPWP and Ian.

Our annual service was carried out by Lewis, who was professional & knowledgeable about the product. We are pleased with this company.

We have had our water filters with this company for 14 years- every year the service is arranged and proves excellent. This year Lewes arrived, explained what he’d be doing and attended to all the different tasks with a pleasant, polite, helpful manner. The job was done promptly- advice given about getting salt topped up - all questions answered- and everything left in good order till the next visit. We are very satisfied.

Once again The Pure Water People rang us to arrange our service I cannot fault them on their customer service. Lewis was quick tidy and professional alway happy to give help tips and advice with our system. We have had ours now 9 years and I would be happy to recommend to anyone who is think about having a system put in. Makes a massive difference to our family's skin which is just one of any benefits.

We had a fault with our water purifier. Upon arrival fixed to satisfaction and updated on best use of product. Mike installed kit several years ago and has been out charging filters over past few years. Punctual clean tidy and very reliable. Backroom staff on Bristol ensure appointments are made to fit around customer also. Five star rating....

I've been a customer of The Pure Water People now for about 18 years and I cannot fault them on their customer service both in the office and the engineers they send out to do installations and services. I've had a service today from the lovely Mike and as per usual he was wonderful - very friendly and professional - did the service efficiently and ensured I knew exactly what he had done. He always tops up the salt in our system (which is my husband's job!) and he even offered today to put all my cleaning products back in the cupboard under the sink which I had cleared out ahead of him arriving today. Every engineer I've ever had from this company have been totally trustworthy and I wouldn't ever worry about having them in my house. Customer service aside, the products installed by this company are top notch (I've had their softners and drinking filters in my last 2 properties) and I wouldn't hesitate to recommend them to anyone looking to have a system installed in their property.

We choose Pure Water People as they had the best reputation in our area. After the initial install we weren't happy with the with the layout of the system and there was a small leak. PWP were very quick to send out an engineer to put things right. The final set up looks amazing and everything works as expected. To compensate us for the initial error they offered us a free service and filter change for the next year. Would highly recommend PWP for their customer service.

We recently had a water filter installed at our home by Pure Water People, and I couldn’t be happier with the entire experience. The installation was carried out by an exceptional plumbing technician Mike who was not only friendly but also very professional. He explained everything clearly and even made some thoughtful changes to our existing plumbing system to fit the filtration unit perfectly. Since the installation, the company’s support has been fantastic. Whenever I’ve needed help or had a question, they’ve responded very quickly — whether by email or over the phone. It’s great to see a company that genuinely values its customers. The filter system itself has been flawless. We haven’t had a single issue since it was installed, and the improvement in water quality is incredible. No more limescale, and we’ve noticed a real difference in our hair and skin — no more dryness or irritation. I highly recommend Pure Water People to anyone looking for a professional installation, excellent service, and noticeably better water quality.

Steve and his colleague were friendly and polite helpful took his time explaining to us about the water softener and drinking water cleaned up after themselves have used previously customers service was good and very helpful

AJ arrived at the time agreed and removed our old water treatment system and replaced with a new upgraded one. AJ described what and how he was doing as he did it and explained the new system and its operation. He cleaned up brilliantly after his work and filled the salt hopper for us. We’ve used The pure water people/Aquatec for nearly 17 years and they have always been helpful and reliable. Thanks also to Kelly in the office for arranging it all.

Our water softener was installed 12 years ago and continues to perform without issue. It was installed by the Pure Water People and has been serviced annually by them.