The Pure Water People

Kevin from The Pure Water People came to fit a new box and drain wing on our water softener as the old box which was 16 years old needed replacing. Kevin arrived on time and was polite and efficient, explaining what he was going to do before starting and how long it would take. He kept us updated throughout and ensured we were happy with the work before leaving. A fairly simple job but done well with a smile on his face.

We had new water softener installed (to replace a very old one). Kevin the installation engineer was very knowledgeable and not only did the work cleanly and efficiently, he also improved our water pressure, and made the pipe fittings and taps more accessible and went through everything to make sure we had the full information required.

Engineer called within agreed timeframe, was polite and did the job (annual service inc. filter change) quickly and efficiently with minimal disruption.

After 30 years of ownership, our water system has been removed ready for a new extension. You just don’t know how much you appreciate your pure water system until it’s gone!! Our lovely shower smells of chlorine, our soaps, shampoos, and washing-up liquids don’t foam up like they used to, and I boiled the kettle twice without putting the water through a jug filter and it’s already showing signs of limescale…… ….and we know what that’s doing to all our plumbing/shower heads/washing machine etc!!! We really can’t wait for our new kitchen and water filtration system to go in!!! And you can quote us on that. We love you, pure water people💕

I had my 25 year old water softener replaced which was also fitted by Pure Water People. Very good friendly service throughout that time and I am sure this will continue. Highly recommend them.

Very pleased with the way the soft water unit system failure was rectified quickly in a professional manner and still easy to operate and gain access without changing the external cabinets in the breakfast room. All the staff have been very pleasant and helpful especially to get the system working again before the Christmas break.

Service engineer, Ian arrived on schedule and completed the annual service and main filter change. Discount offered as we were prepared to change the original service date to a date when the engineer was in our area on another job. We have enjoyed excellent service over the last 10 years.

My experience with The Pure Water People has been excellent from the start when Francoise came to our home address and gave us details of the benefits of having a water softener installed and surveyed our home regarding where the softening equipment could be installed. After our survey, The Pure Water People were efficient in organising the installation and guiding us through the process. Finally, the installation was carried out on the date and time specified with marvellous efficiency by Mike! I would thoroughly recommend The Pure Water People to anybody looking to have water-softening equipment installed in their home!

After reviewing the technology of water softeners, we decided to choose an ion exchange resin system provided by Pure Water. Their sales guy Vincenzo went through the various size options and pricing. We chose Pure Water as they have a CRV system which is a charcoal filter cylinder that also removes chemicals before running through a 0.01 micron filter under the sink after the water has been softened. We managed to get an installation date before Christmas, and Kevin, an experienced plumber installed everything for us. There was some tricky plumbing to do as the water pipes in our 1930s semi-detached house is old. He walked us through everything he would do so that we informed about all the drilling and pipe work he wanted to fit. The installation took about 6 hours in total and was very thorough. Kevin was very knowledgeable and friendly and even installed the water tap with a product that he thought was better than the one we originally opted for, which was a good choice. The work was tidy, he cleaned up after his work and went through all the ways to control the water system. After everything was done, we felt confident in not only dealing with the water system but also the assurance that if anything does go wrong, the company have a great post installation service. All said and done, we feel we made the right choice with the company, especially given how expensive these water softener systems can be.