The Pure Water People

Mike was an excellent ambassador for his company. He was pleasant, personable and professional and took pride in his work. As far as I am aware , he did a very good job for us.

We had Lewes to service our water purification system and were very impressed. He was confident and knowledgeable. He did all the basics and a lot more and left us confident that all was working well. He also listened to any comments we made and resolved a couple of minor issues that we have lived with since installation. Hope to get him next year.

It's sad that sometimes in life excellent service feels like an anomaly. They were on time, clean, tidy, courteous and knowledgable. Couldn't recommend them highly enough.

After 14 years, we needed a replacement water softening system. The work was done quickly and neatly. As ever, we are very pleased with The Pure Water People’s efficiency and quality of workmanship. The engineers are always pleasant. I am very glad to have our soft water back again. Having been without for a few weeks makes one appreciate so much the difference between mains water and softened water.

I have had my system for eleven years and it has been a boon as I live in a hard water area. Lewes arrived at the appointed time for my system’s annual service. The price is always communicated beforehand so I know what to expect. Lewes is very knowledgeable and answered any questions that I had. He explained exactly what he was doing if I asked him and gave me a couple of examples of things that I should keep an eye on. Very thorough throughout.

Mike and Steve the fitters turned up on time and introduced them selves to me, Mike then explained in detail what they would be doing, they then removed the old unit and took it to the van. After a good clean up they started to fit the new unit, Mike then asked me if I wanted the flow pipe placed under the stones next to the patio slabs (it was previously on top of the patio fixed to the wall) I thought that was a good idea so I said ok. They then continued to fit the unit and the covered box. After another clean up they described what I needed to do to it and the amount of salt to add to it. You could tell by the way they worked and how tidy they left the area that they took pride in their work. I have been using the company for 26 years and consider them a great company.

Pure water was referred by a friend of ours as we have recently moved into a new build property wherein the water supply is hard. We had Kevin install and complete an actual 2 person job who was very professional, polite and reassuring during a rough 7 hours time. He explained each task he did and gave us updates each time. He was very experienced at his job, such a lovely person to have done the installation in our property. We hope to have him every time there are repairs needed and our future yearly maintenance.

Kevin the engineer from The Pure Water People arrived at the agreed time and quietly and efficiently completed the work of replacing our old water softener with a new one. He also replaced the by-pass with a new one that is much easier to use if required. He thoroughly cleaned up after he completed his work and tested the system to check it was working satisfactorily and explained how to use the new system. We were very pleased with the way the work was carried out and would not hesitate to recommend him to any other customer.

Mike has once again proven what an asset he is to the company. The service from the whole team continues to be of the same high standard that it has always been for the last 25 years. Thank you

We recently had a water softener and filtration system installed by Pure Water People, and the whole experience was fantastic. Kelly, the Operations Manager, kept in touch throughout by phone and email, and Vincenzo, the salesman, gave us a clear and confident explanation during the home visit that helped us make our decision. When it came to installation, Kevin the engineer was absolutely top-notch. He clearly knew what he was doing, walking us through his plan and explaining how everything would be fitted. His expertise was evident, and when any issues cropped up, he calmly explained our options and guided us toward the best solution. That kind of professionalism really put us at ease. Since the install, we've noticed a real difference: the filtered water tastes clean and crisp, and the softened water feels silky on the skin—especially noticeable after a shower or washing your hands. Highly recommend Pure Water People—great product, great team, great results!