The Pure Water People

Went above and beyond service by fixing outside housing unit and also helped resolve broken tap in kitchen. Lewis was efficient and speedy. 10 out of 10 - would recommend.

Old unit developed a leak. One call was all that was required. Super service from start to finish. Why can't all companies be like this. Very highly recommended.

We purchased a Kinetico Premier Compact water softener. Neil, the company representative that visited the house to explain their products was excellent. Took time to explain all aspects of the products and went into good detail on how the installation would happen. On the install day Mike arrived, on time and very polite. Mike did a very tidy and professional installation. He was very polite and tidy. He took time to explain how the unit worked and how the by-pass works etc. I would not hesitate to recommend ‘The Pure Water People’.

Fitting water softener and drinking water filter. One week from assessment visit to fitting. Helpful initial survey from Neill covering all the options. No pushy sales talk. Efficient office follow up by Kelly after giving the go ahead. Exceptional service from fitter Mike. On time. Very neat and tidy work. Everything made good. Agreed to return at no extra cost to plumb in a new fridge system yet to be delivered and make sure it works properly rather than laying a speculative pipe. Probably not the cheapest we could have achieved but we feel reassured of a quality job with a company which clearly values long term customer satisfaction. Highly recommended.

AJ was very helpful with installation and fixed the system. Left the water connections all in good condition and solved few problems while installation

AJ installed everything within 2-3 hours with care and explained properly how to use it and what he did. He tidied up even the smallest dust was gone after his work. Highly recommend pure water its changed my life and ask for AJ to come install

My engineer was AJ good communication and very respectful. Also explain everything I need to know about my water purifier and how to maintain it very happy with his service.

We have had a Pure Water System for more than thirty years (formally Rainsoft). Very satisfied with the product and the customer service is excellent. Our original system was so old the parts weren’t available, we agreed with the company it needed to be replaced. This was done on 5 May 2026 by Mike who was his normal professional self. Would certainly recommend them.

Engineer Steve was superb. He carried out the job very professionally , clean and organised way. Completed faster than expected. He was so kind and gentle person. System is so great after using , felt the great difference. Highly recommended. It’s really worthy. Great job 👍👍 pure water people.

Let me just say after searching the traders in this field I came across this company From the very first call to the fitting of the equipment it was like I new them for years They listen to what I required explained everything that they could do and organised a engineer to come round to my house to make sure it would be able to fit where I wanted it to go AJ the engineer called me a hour before he arrived went through absolutely everything he was so polite/knowledgeable and very respectful so when we decided to go ahead he was the engineer that turned up to fit the system we could not fault this company at all so if you’re looking for a company that you can trust this is it

Great experience with A.J who installed our purifier machine. The installation was done professionally and efficiently ,and he explained everything clearly, including how to use and maintain the system. He was punctual and polite and left the area clean afterward. Very happy with the service and would highly recommend.

To all appearances - and I believe these - the job has been done very thoroughly and professionally. Mike was efficient, informative, helpful and in every way a pleasure to deal with. We have always, over the past decade, had excellent service from this company.

The service engineer named Kevin was very polite, friendly and on arrival introduced himself He carried out the service thoroughly keeping us informed throughout. As the water would not be available for a few hours he made sure we had filled up the kettle and any other containers. Kevin worked in an organised and careful manor. On completion of the service he went over what he had carried out on the service and made sure we were happy with it. Thank you Kevin We have been with The Pure Water People for a number of years and have found all their staff friendly and willing to help a great team.

We recently had a new system installed by AJ from The Pure Water people. The whole experience was excellent from start to finish. The installation was carried out professionally and everything was explained clearly throughout the process. The system is working perfectly and the water quality has noticeably improved, with no chemical taste at all. Living in a very hard water area ( Harlow /Essex) the water softener has already made a big difference. The engineer was friendly, knowledgeable, and left everything clean and tidy afterwards. Highly recommended.

Mike replaced an old existing water softener that we had. He redid parts of the plumbing setup to make it more efficient & compliant. He was very friendly and extremely professional, explaining clearly what he was doing when asked. The space under the sink was quite tight but he just got on with it and fitted the various components very neatly. We would highly recommend The Pure Water People for the installation of a water softener system.

We’ve just had the Pure Water People fit a brand new water softener (Sliver Package) and so far, I’ve been impressed. AJ came to fit the softener and he was professional and helped me understand everything I needed to know for optimal usage.

The Pure Water installed a system in my house a year ago and today came back for the yearly service. This is the second system they have installed for me, as I they also installed a system in my previous house. The system works perfectly without issue and we have clean water without any chemical taste. We live in a very hard water area so we really appreciate the water softener. The engineer Lewis was very professional and explained the work being carried out.

I had a problem with our ageing water softener on a Sunday morning and left a message on the answering service, not expecting a call back until Monday morning. I was surprised to get a call within 5 minutes giving me advice on what to do. I then arranged for a service engineer to call and investigate. We decided it needed replacing and I received many helpful emails and phone calls to decide which model suited our needs. We arranged a suitable date to both of us for installation. The engineer (Steve) arrived on time on the right day! He did an excellent job and didn’t leave until he had shown me how everything operated. A first class, efficient service.

Mike arrived at the house within the time stated by the company. He explained what he would be doing during the servicing of the system. He started work talking me through each stage as it was done. On changing the filters, he said that one of them was particularly dirty, which he would not have expected on a mains water system. I said that Thames Water had told me that the house was at the end of the feed to our area and that there had been a couple of burst mains in the village, which could explain the state of the filters. Mike then serviced the outside unit, which he said was working well with plenty of salt in place. He had taken readings from the unit and explained what they showed. He replaced the main unit and new filters under the kitchen sink and tidied every thing up. He prepared a detailed invoice, showing the work done and readings taken from the unit. He then took payment of the agreed contract sum and took all of the old filters and other used materials away with him.

I have a water filter which was due its service, the engineer Kevin arrived on time. He was extremely friendly, courteous and very professional. The job was done with minimal disruption and everything was cleaned up. You would not know he had been. Payment was taken over the phone and all staff are so personable and extremely helpful. Great company.

Firstly, I like the fact that the company is a small business rather than a big cooperate. Evidently the company maintains a high standard products and services as reflected by its listing in Which. Secondly, today I had the pleasure of experiencing the company’s excellent service. The engineer Mike truly impressed me. I have a small, narrow kitchen with awkward cupboard spaces that are difficult to access. So I knew this would be an arduous and time-consuming job. However, Mike knew exactly what to do. He was attentive to details, thorough, meticulous throughout. Not only did he complete the work efficiently, but he also left with no mess whatsoever - there were no visible signs of cutting or drillings marks. The job was carried out with precision and perfection. On a personal note, Mike was friendly and approachable. He explained everything clearly and provided clear instructions. He patiently answered all my questions. I would strongly recommend Mike as your engineer if you have your water softener installed. I’ll leave another review after I’ve experienced the benefits of soft water over the next few months.

Mike came to refit our replacement Boss water filter that had served us well for 20 years. Mike was very thorough and tidy to accomodate a fitting under a tight sink space. Some modifications required - but what a great job. Thank you! Happy customer. It’s very encouraging to deal with an honest and quality company. Mike has been to the house before - about 15 years ago! Long service and loyalty are good signs.

The Engineer was prompt and started the job straight away. Disassembling of the old unit and the installation of the new unit was carried out very quietly and with minimum disturbance. New system is neat and compact and the job is completed within the allocated time and area left tidy. Well done Steve and thank you.

AJ arrived promptly at the agreed time and carried out the work with excellent professionalism. The installation process was efficient, and everything was completed to a very high standard. After finishing, the AJ made sure the area was thoroughly cleaned and tidy. AJ also tested the water to confirm everything was working perfectly and took the time to clearly explain how to use and maintain the system. I was particularly impressed by his friendly manner and professional attitude throughout. Overall, I am satisfied with the entire service and would happily recommend them to others.

New Kinetic water softener fitted along with drinking water tap and filter. Installation went very well - great communication from office teams and fitting by the engineer AJ. He was polite, helpful, did a great job and left no mess at all. Could not fault the team - but maybe AJ was the star here! Highly recommended!