The Pure Water People

After reviewing the technology of water softeners, we decided to choose an ion exchange resin system provided by Pure Water. Their sales guy Vincenzo went through the various size options and pricing. We chose Pure Water as they have a CRV system which is a charcoal filter cylinder that also removes chemicals before running through a 0.01 micron filter under the sink after the water has been softened. We managed to get an installation date before Christmas, and Kevin, an experienced plumber installed everything for us. There was some tricky plumbing to do as the water pipes in our 1930s semi-detached house is old. He walked us through everything he would do so that we informed about all the drilling and pipe work he wanted to fit. The installation took about 6 hours in total and was very thorough. Kevin was very knowledgeable and friendly and even installed the water tap with a product that he thought was better than the one we originally opted for, which was a good choice. The work was tidy, he cleaned up after his work and went through all the ways to control the water system. After everything was done, we felt confident in not only dealing with the water system but also the assurance that if anything does go wrong, the company have a great post installation service. All said and done, we feel we made the right choice with the company, especially given how expensive these water softener systems can be.

Have been using this company for 9 years now. Had an annual service today 18/12/2024 Lewis was quick, efficient, informative and polite. What more could I ask?

The softener was fitted in November 2001 and regularly serviced and maintained since then. For the past decade been warned parts becoming less available but no pressure to update. The system recently developed a slight but terminal leak which even Lewis (a regular engineer in recent years) couldn't fix. With his and Charlotte's assistance have chosen a suitable replacement which will be fitted in the New Year. These people have looked after me constantly well for 23 years and their product has done the same!

Mike did a great job of fitting the water softener, despite the difficulties he encountered with the positioning of the unit through no fault of his. He was polite, efficient understanding and patient. A true professional.

Mike arrived and recognised immediately the installation that he had completed 9 years earlier. He was friendly and professional. He took the time to explain the work that he was about to perform and why. The work was carried out as he described and afterward thoroughly tested. Mike also took the time to explain a problem with the kitchen tap (that he had helped with the original installation) and what type of parts were needed to correct the problem. Very helpful.

Lewis arrived on time and explained what he would be doing for this year's annual service. He carried out the service in a very thorough and professional manner and advised me that the system was in good working order. We also discussed future servicing and the fact that the system is 17 years old and would probably require some component replacement at the 20-year mark.

Mike did the annual service efficiently and cleared up everything really well. He also took the time to explain about my very old, But still working system and what could change in the future if I chose to modernise it. An excellent job done as always.

Lewis did our annual water service again. He's done it before and is always efficient and cleans up as the job progresses. He also took the time to explain each step of what he did and made sure we were happy with the work.

The Pure Water People are always a pleasure to deal with. Lewis came to service our filter this year. He is professional, friendly and took the time to give very helpful information to make sure the filter is working for us in the best way possible to suit our needs.

The quality of the domestic equipment is excellent; twelve years down the line with no problems. Servicing has always been straightforward and well executed (even easier with the latest models which allow more self-servicing and therefore cheaper). Staff have always been extremely well informed, tidy, well organised and punctual. In this regard, a particular thumbs-up to Mike.