Endorsed by Which?

The Pure Water People

4.8

1742 Reviews

Opening Hours
Today -
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1742 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Great work
Customer Service
Quality
Value
After 14 years, we needed a replacement water softening system. The work was done quickly and neatly. As ever, we are very pleased with The Pure Water People’s efficiency and quality of workmanship. The engineers are always pleasant. I am very glad to have our soft water back again. Having been without for a few weeks makes one appreciate so much the difference between mains water and softened water.
Customer in Surrey Posted on 29/05/2025 , work completed 22/05/2025
Another great service
Customer Service
Quality
Value
I have had my system for eleven years and it has been a boon as I live in a hard water area. Lewes arrived at the appointed time for my system’s annual service. The price is always communicated beforehand so I know what to expect. Lewes is very knowledgeable and answered any questions that I had. He explained exactly what he was doing if I asked him and gave me a couple of examples of things that I should keep an eye on. Very thorough throughout.
Customer in Bournemouth, Christchurch and Poole Posted on 22/05/2025 , work completed 22/05/2025
Fitting of a new water softener unit.
Customer Service
Quality
Value
Mike and Steve the fitters turned up on time and introduced them selves to me, Mike then explained in detail what they would be doing, they then removed the old unit and took it to the van. After a good clean up they started to fit the new unit, Mike then asked me if I wanted the flow pipe placed under the stones next to the patio slabs (it was previously on top of the patio fixed to the wall) I thought that was a good idea so I said ok. They then continued to fit the unit and the covered box. After another clean up they described what I needed to do to it and the amount of salt to add to it. You could tell by the way they worked and how tidy they left the area that they took pride in their work. I have been using the company for 26 years and consider them a great company.
Customer in Swindon Posted on 16/05/2025 , work completed 15/05/2025
Pure water installation
Customer Service
Quality
Value
Pure water was referred by a friend of ours as we have recently moved into a new build property wherein the water supply is hard. We had Kevin install and complete an actual 2 person job who was very professional, polite and reassuring during a rough 7 hours time. He explained each task he did and gave us updates each time. He was very experienced at his job, such a lovely person to have done the installation in our property. We hope to have him every time there are repairs needed and our future yearly maintenance.
Customer in Oxfordshire Posted on 13/05/2025 , work completed 09/05/2025
A good job well done by a very pleasant man .
Customer Service
Quality
Value
Kevin the engineer from The Pure Water People arrived at the agreed time and quietly and efficiently completed the work of replacing our old water softener with a new one. He also replaced the by-pass with a new one that is much easier to use if required. He thoroughly cleaned up after he completed his work and tested the system to check it was working satisfactorily and explained how to use the new system. We were very pleased with the way the work was carried out and would not hesitate to recommend him to any other customer.
Customer in North Somerset Posted on 07/05/2025 , work completed 06/05/2025
Excellent as always
Customer Service
Quality
Value
Mike has once again proven what an asset he is to the company. The service from the whole team continues to be of the same high standard that it has always been for the last 25 years. Thank you
Customer in Oxfordshire Posted on 06/05/2025 , work completed 25/04/2025
Excellent Service and Noticeable Results!
Customer Service
Quality
Value
We recently had a water softener and filtration system installed by Pure Water People, and the whole experience was fantastic. Kelly, the Operations Manager, kept in touch throughout by phone and email, and Vincenzo, the salesman, gave us a clear and confident explanation during the home visit that helped us make our decision. When it came to installation, Kevin the engineer was absolutely top-notch. He clearly knew what he was doing, walking us through his plan and explaining how everything would be fitted. His expertise was evident, and when any issues cropped up, he calmly explained our options and guided us toward the best solution. That kind of professionalism really put us at ease. Since the install, we've noticed a real difference: the filtered water tastes clean and crisp, and the softened water feels silky on the skin—especially noticeable after a shower or washing your hands. Highly recommend Pure Water People—great product, great team, great results!
Customer in Hertfordshire Posted on 03/05/2025 , work completed 17/04/2025
Outstanding Service
Customer Service
Quality
Value
I have used Pure Water People for several years and have always found their service and the calibre of their engineers to be outstanding. Our latest maintenance visit was carried out by Lewis, who quickly checked out our system and then performed the necessary filter changes. The plumbing in our property is quite complicated as it is two houses knocked into one. I have never been absolutely sure which baths/showers/sinks/WCs/Outside taps were fed directly from the incoming mains water supply and which were supplied through the water softener. Lewis checked the whole house meticulously and found out which is supplied by which. Useful information for me! Thank you Lewis
Customer in North Somerset Posted on 25/04/2025 , work completed 24/04/2025
Water softener system and filter tap
Customer Service
Quality
Value
We had been looking to have a softener installed for some time. The whole process with The Pure Water People was smooth from the initial enquiry to installation. The sales appointment was scheduled for a time that was convenient for my wife and I, and Vincenzo went through everything and answered all of our questions. The install date was arranged for a day that we could be at home. The day before installation I was contacted to confirm the time when the engineer will attend. Lee arrived on time and went through the installation process. He answered our questions and installed the system with some minor additional requests on the day. Once everything had been installed he showed us how to use the system, topped up the salt and signed everything off. We have had the system in place for 2 weeks and have definitely seen a difference throughout the house.
Customer in Hertfordshire Posted on 23/04/2025 , work completed 09/04/2025
Installation of new Water Softener System
Customer Service
Quality
Value
The work was carried out by a senior engineer from the Company, whose name was Mike. He is an expert that is used for the specification & installation of systems where location, space and access is at a premium. We had already carried out the dismantling of kitchen racking where the unit was to be installed, leaving the open space where the new unit was to be installed, which involved locating existing water pipes, modifying and rerouting the overflow pipe thus allowing the original system to be disconnected for subsequent removal/disposal. The quality of workmanship was second to none and I would fully recommend both the Company and the Engineer should anyone require a first class job to be undertaken.
Customer in Somerset Posted on 22/04/2025 , work completed 16/04/2025