The Pure Water People

We had been looking to have a softener installed for some time. The whole process with The Pure Water People was smooth from the initial enquiry to installation. The sales appointment was scheduled for a time that was convenient for my wife and I, and Vincenzo went through everything and answered all of our questions. The install date was arranged for a day that we could be at home. The day before installation I was contacted to confirm the time when the engineer will attend. Lee arrived on time and went through the installation process. He answered our questions and installed the system with some minor additional requests on the day. Once everything had been installed he showed us how to use the system, topped up the salt and signed everything off. We have had the system in place for 2 weeks and have definitely seen a difference throughout the house.

The work was carried out by a senior engineer from the Company, whose name was Mike. He is an expert that is used for the specification & installation of systems where location, space and access is at a premium. We had already carried out the dismantling of kitchen racking where the unit was to be installed, leaving the open space where the new unit was to be installed, which involved locating existing water pipes, modifying and rerouting the overflow pipe thus allowing the original system to be disconnected for subsequent removal/disposal. The quality of workmanship was second to none and I would fully recommend both the Company and the Engineer should anyone require a first class job to be undertaken.

Great service , always efficient courteous and thorough from the service booking to completion. Knowledgeable staff and so helpful if any issues.

It has been a great experience from my initial enquiry, call back, home visit to installation. All went easy, on time and at professional level. Even got a post-installation call asking for my initial feedback. Family is appy with water quality so far and do expect the same level of customer care when it comes to maintenance process as well as filter replacement and consumables supply. Many thanks, Odil

We have a Water Purification System installed by The Pure Water People about five years ago and had our annual service, by them, today. I was really struck by Kevin, the engineer, who was courteous, professional and very thorough. He completed a water hardness test and found a fault within the system. He then clearly explained what needed to be done and how he was going to fix it. He completed the necessary service filter changes and when this was done fully recapped on everything. I would like to thank Kevin for his diligence, he is a credit to your company.

From my initial enquiry, to home visit and then to install has just been effortless and easy. A really great company to deal with throughout. Now have amazing water and can stop worrying about water streaks, less efficient appliances and bad tastes in the mouth!

Mike the engineer completed a full service and rectified a problem with the drinking water system. His work was excellent, he was efficient and very helpful. He explained everything he was doing and how we could continue to get the best use out of our ageing water treatment system.

It is the forth annual visit from Mike this year and as always his work was excellent and he was very helpful. He explained everything he was going to do and went above and beyond with everything. Our only gripe is just how expensive all the parts are to keep our system in serviceable condition. Mike though we cannot fault in anyway.

We have used The Pure Water People for the past 15 years. They installed our water softener and drinking water filter in 2010 and have provided the annual service since. I cannot fault the service that they have provided. We have had one or two faults with the system over the past 15 years. The Pure Water people have always been responsive, initially over the phone to help try and isolate the problem and where required they have come out to the problem. We regularly see the same service engineer, in the past few years Kevin - always very pleasant and efficient. I have no problem in recommending the The Pure Water People.

Just had a softener and drinking water system installed in our fourth property and are as delighted with this as we were with the first three. Mike has done the installations for us and is an excellent man for the job. He is courteous, punctual, very knowledgeable and solution-focused. He goes the extra mile. We’ve always been delighted with his work and today is no exception. We have always found the company to be helpful and efficient. They know what they’re doing, you can trust them to get it right and they’ve always been quick to resolve any issues for us. No hesitation in recommending them.