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Trusted Traders

The Pure Water People

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4.7

1001 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

About

We've had a name change from Aquatec Ltd t/a The Pure Water People to The Pure Water People Ltd.

We have been fulfilling the water purification needs of homes and businesses since 1993.

The Pure Water People Ltd (PWP) will provide you with a scientifically advanced water purification process. The system we use purifies your drinking, cooking and even household water to degrees only dreamt of by your supply company.

Our household water purification systems are exclusive to us. They will deliver an advanced purification and filtration process with the technically engineered ability to purify and filter the water in your home or business.

With thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides. When you choose one of our systems, you can be confident you have chosen the highest specification product and will receive the purest water possible throughout your home.

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

4.7
1001 reviews
Customer Service
4.9
Quality
4.8
Value
4.5
Sort by
First Class Job - Water Purifying System
Customer Service
Quality
Value
We had the installation originially done in 2009,. They come once a year to maintian water purifying system (filters). Great start booking with Kelly, the installer rang before arrival which was handy. First thing I noticed, he got out of the van with their PPE, fixed up filters (2-3). Test the water supply to see if its okay. Did a first class Job.
P, Banbury Posted on 23/06/2020 , work completed 08/06/2020
Well done
Customer Service
Quality
Value
I have had the system for several years now and the difference to the quality of the water is palpable. Kelly in the office is always polite and helpful. Nice to receive a phone call from the engineer to give the time of expected arrival. The engineer, Kevin, who carried out the service this time, was polite, efficient and observed all the necessary procedures required due to the Corona Virus restrictions. Well done The Pure Water People Ltd. It is a pure pleasure to deal with your company.
Customer in Buckinghamshire Posted on 22/06/2020 , work completed 17/06/2020
Fantastic service
Customer Service
Quality
Value
The Pure Water People are excellent to deal with in every way - efficient, friendly, helpful and technically superb. All the people I dealt with went out of their way to be as helpful as possible and I would like to mention Kev, the engineer, who found a way to re-fit my system which had been left in a poor state by the people who installed my new kitchen. Also Kelly in the office, who is a pleasure to deal with. Overall they are a great company to work with.
Customer in Greater London Posted on 09/06/2020 , work completed 04/06/2020
A Which? Trusted Traders staff member replied on behalf of the trader (on 15/06/2020)
A great review, both kelly and Kevin will be pleased to get a mention - we really do care about the service that you receive ! Thanks so much - Cathy.
Great before and after service of Silver series whole house purification system
Customer Service
Quality
Value
We were not happy with our water, with the scaling up of kettle, taps and shower heads. I didn't like the taste and my skin was always dry and itching. From the sales pitch which revealed why I didn't like the taste of the water to the installation of the system we really felt like valued customers and we still do. Kevin, who installed our system was so efficient and kind and he was obviously very keen to install the system to perfection. There were issues, we were told our water pressure was fine for the system which was not correct but this was resolved at no additional cost to us, there was a drainage issue with the drinking filter but this was very quickly fixed. Kevin who had to travel some considerable distance to us even came a few months later to build a box to surround the pipes outside. Nothing was too much trouble and we get annual calls from the Pure Water Company to make sure everything is to our satisfaction. Since the installation, as well as lovely tasting water which even the dog prefers, there has been no scaling on taps, kettle, shower heads and I would suspect our larger kitchen appliances. My skin is no longer flaky and washing hair and body is like bathing in that gorgeous water you get in Devon or Cornwall. Less soap and detergent used. This is a very reliable and caring company who are determined to give you their very best service.
Customer in Wiltshire Posted on 09/06/2020 , work completed 04/01/2019
A Which? Trusted Traders staff member replied on behalf of the trader (on 15/06/2020)
Wow!!! what a wonderfully detailed review, we are so pleased that you love your system and that it is delivering on it's promises! The true measure of a company is how they treat customers when things do not go to plan - it is music to my ears that we took good care of you, and that you felt nothing was too much trouble, we appreciate your business and we do pride ourselves on our customers being happy. Speak soon and thank you. Cathy.
Excellent service and attention to detail
Customer Service
Quality
Value
We have been with this company for 12 years and the benefits of the systems installed and the superb quality of drinking and utility water since, have been well worth the initial set up costs. Organising a yearly service and all necessary filter changes at the same time has always been easy (since we do receive reminders) and the most recently attending engineer (Elliot) was professional, polite and knowledgable. We now require a new 3 way filter tap and we have not hesitated to ask this company to provide and fit (via Kelly) because with The Water People we are confident that we receive the best customer care and attention to detail. Excellent customer focus and we highly recommend.
Customer in Oxfordshire Posted on 05/06/2020 , work completed 20/06/2005
A Which? Trusted Traders staff member replied on behalf of the trader (on 15/06/2020)
12 happy years of delivering pure water to your home, a lovely review - we are chuffed to bits! Here's to many more to come !
Great product excellent service
Customer Service
Quality
Value
It is coming up to 10 months since getting my Pure water purification system. The engineer whose name I regret I have forgotten, was excellent at his job. installation was extremely profession and the engineer went above and beyond. Purified water pumping through the arteries of this house have objectively contributed to reduced cleaning product and soap use. Our skin is in better nick. Happy to invest in a long term system to ensure good quality drinking water.
Customer in Gloucestershire Posted on 02/06/2020 , work completed 07/08/2019
A Which? Trusted Traders staff member replied on behalf of the trader (on 15/06/2020)
we at The Pure Water People love our 5 star reviews ***** many many thanks.
An efficient service with friendly and helpful staff at each stage of the process from demonstration, installation and follow-up.
Customer Service
Quality
Value
The whole process was reliable and smooth. The staff were professional and friendly. We are pleased to drink pure water and avoid more plastic bottles in the environment. The system is easy to maintain and low cost. The reduction in lime scale has been great in a hard water area. We are using a lot less bubble bath, shampoo and so on. Elliott was a good installation engineer. We are pleased we took the step 9 months ago.
Customer in Oxfordshire Posted on 23/05/2020 , work completed 05/09/2019
A Which? Trusted Traders staff member replied on behalf of the trader (on 15/06/2020)
It is always good to get a review proves that we deliver on our promises. We are equally pleased that you took the plunge 9 months ago - thank you so much!
What an impressive result in such a short time.
Customer Service
Quality
Value
Symptoms - kettle continually scaling up, taps with scale on them, drainer never coming clean and to finally confirm a big problem - our bosch washing machine (only 15 months old) wouldn't empty properly and there was a stale smell inside when we used it. The washing machine engineer came out and found the machine was almost completely scaled up and he advised us that a hard water supply was the cause and rectification cost wasn't included in our warrantee cover (however to help us he did a complete descale). That day we received as part of an area marketing campaign a test-tube with an offer to test our water hardness. I supplied filled tube and within 2 weeks received a call confirming the water was hard and a further appointment booked to do further tests. Being present when the test was done I was shocked to discover the amount of muck in our tap water. A further test demonstrated the benefit of effective cleaning with pure water. We knew that something had to be done and agreed a plan with the agent. Within 2 weeks the installation had been done, all arranged and the work done to high standard by a courteous installation team. Now for the results - in 2 months our old kettle looked as clean as when first used (without any descaling), drainers lost their dull finish and now look shiny and like new, no more problems with the washing machine, baths and shower heads look nice and clean - reduction in cost of materials and fuel makes a saving. Would I recommend? Yes.
Customer in Gloucestershire Posted on 21/05/2020 , work completed 11/07/2019
A Which? Trusted Traders staff member replied on behalf of the trader (on 15/06/2020)
A really comprehensive review from inception to installation. We appreciate you taking the time to detail your positive experience with us. Thank you very much!
Great installation
Customer Service
Quality
Value
The entire process of buying and having this system installed was easy. The installation went like clockwork and was carried out by people that were friendly and knew the product and did an excellent job with no hitches,even returning a couple of weeks later to fit a plinth to the outside enclosure. A job well done.
Customer in Greater London Posted on 21/05/2020 , work completed 27/08/2019
A Which? Trusted Traders staff member replied on behalf of the trader (on 15/06/2020)
***** fabulous five stars all around ***** we appreciate you taking the time to give us your feedback - thanks
What a difference!
Customer Service
Quality
Value
After seeing what was actually in our water when the various test chemicals were added, we had by then already made our minds up that we wanted this for our house. Our glass kettle is now totally free of limescale & looks as good as the day it came out of the box! The installation was excellent, I was surprised that it was only one chap, but he was very neat & tidy with his work both in & outside the house. I would highly recommend The Pure Water People
Customer in Hertfordshire Posted on 15/05/2020 , work completed 17/09/2019
A Which? Trusted Traders staff member replied on behalf of the trader (on 15/06/2020)
Limescale free,neat and tidy installation - music to our ears, please do recommend us. many thanks. Cathy