The Pure Water People

Lee the engineer from the pure water people has just installed our new water system and could not be happier , polite and professional all throughout whilst explaining every step of the way , we could not be happier with the service.

We decided to install a water softener for our new build house before even completing the purchase. We used Which Trusted Traders to find a supplier and The Pure Water People was a clear winner as they specialised in these systems. Booking an initial visit was easy, Neil arrived on time, gave a very useful demonstration of the water softening system, assessed the space available for the installation and clearly explained what our options were. We decided to go for the full softening and filtration option with a three way tap to provide drinking water. The installation was booked less than a week later. Mike - the installation engineer was a lovely guy. He took great care with all our new flooring and fittings, installed the system very neatly - using much less of the storage space than we anticipated. He also provided us with some very good tips on local pubs and walks, as we were new to the area and he was a local, and was generally very good company. The system has been in for 3 days now and we can really see, taste and feel the improvement. There is no scum in cups of tea, glasses are sparkling when they come out of the dishwasher and our skin feels softer after washing. We would strongly recommend this company

We are very happy with our water softener install, the water is very tasty and no more limescale! From the first meeting where Françoise explained and demoed everything in amazing detail, to the installation by Mike the whole process was seamless and the guys were a pleasure to deal with.

The annual service carried out by Lewes was both thorough and done efficiently. He explained various things about the system. He was polite and clean in his work He arrived on time considering the current traffic problems.

Once I decided on installing a softener I looked for a local agent and all the best reviews pointed to The Pure Water People. I had a rough idea of what I needed and contacted TPWP for a home visit. Neill visited and made his suggestion as to what system I should have which was inline with what I had in mind. So far so good. No pressure to purchase and when I was ready I contacted the office where they arranged a day to install to suit my schedule. Mike arrived on time to install and was a consummate professional. Great installation, no mess and perfect clean up. From start to finish a great job all around with good communication throughout. Highly recommended

I recently had The Pure Water People install a water softener at my house. I'd used them for a similar installation at a different address 2-3 year prior. A close relative also had a water softener installed in the last 3 months. That should tell you all you need to know why you can use them with the utmost confidence, but let me highlight a few reasons: - Upon initial inquiry, they were able to have a sales representative/surveyor at my door in a week's time - Their sales representative, Neil, was able to assess, pitch and survey in a single visit. His product knowledge was top notch, as was his ability describe and finalise the finer details of the install - Their installer, Lee, arrived promptly on the day of installation. He wasted no time bringing his vast industry experience and product knowledge to bear on my installation, simplifying the technical aspects and improving the aesthetics significantly - The installation took exactly as long as estimated, and Lee left the scene as clean and tidy as he found it.

Mike fitted a new water softening unit removing the old one, making a new box to house it and putting Cotswold stones around the edge. He was very pleasant and explained well what he was doing and how I am to use it. Work completed and all old material removed and taken in less than four hours.

After many years of wanting one, today I finally had my pure water system fitted. Lee, the engineer was fantastic. He went through it all with me. He was efficient and tidy. Having lived in a hard water area my whole life, it’s absolutely amazing to have such wonderfully soft water now. The drinking water tastes lovely and even my children agree! Thank you ☺️ I will recommend you to everyone!

At first, Vincenzo introduced us to the system perfectly and we decided to buy it. We only installed a water softener system. Lee completed the job very quickly and without any problems. We received satisfactory answers to our questions. I hope we get what we expect from this system. thanks.

Satisfactory service by Lewis, thanks. Also warning about new filter cost next year. As usual, thorough job efficiently carried out.