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Endorsed by Which? Trusted Traders

The Pure Water People

Profile thumb pwp logo
4.8

1114 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

Aug 21

About

We've had a name change from Aquatec Ltd t/a The Pure Water People to The Pure Water People Ltd.

We have been fulfilling the water purification needs of homes and businesses since 1993.

The Pure Water People Ltd (PWP) will provide you with a scientifically advanced water purification process. The system we use purifies your drinking, cooking and even household water to degrees only dreamt of by your supply company.

Our household water purification systems are exclusive to us. They will deliver an advanced purification and filtration process with the technically engineered ability to purify and filter the water in your home or business.

With thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides. When you choose one of our systems, you can be confident you have chosen the highest specification product and will receive the purest water possible throughout your home.

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.8
1114 reviews
Customer Service
4.9
Quality
4.9
Value
4.5
Sort by
Water softening machine service
Customer Service
Quality
Value
No complaints whatsoever.Arrived on time ,friendly approach and the engineer obviously knew his trade. When he went the area was much cleaner than he found it. I would recommend them to anyone.
Customer in Wiltshire Posted on 23/10/2021 , work completed 11/10/2021
Annual Filter Changes and Water Test
Customer Service
Quality
Value
A few days before the agreed service date I was phoned to confirm the appointment date and time, as well as the name of the service engineer. Lewis turned up on time and despite no answer to his knocking at the front door came to find me in the garden office. Lewis asked how the filtration system and water softener was working, which was perfect. Lewis got straight to work changing the filters for the drinking water. He then calibrated the the salt levels against the water consumption and fine tuned it. He cleaned out the salt tank which had become compacted and fresh tablet salt added advising me to top the levels up within the next couple of weeks. The whole process was about an hour. Lewis was informative, tidy and thorough in his work. I look forward to seeing Lewis or any of The Pure Water People engineers next year.
Customer in Oxfordshire Posted on 21/10/2021 , work completed 21/10/2021
Annual Service for Water filter and Softener
Customer Service
Quality
Value
Kevin serviced our filters and I felt reassured our system was working well and that our water is clean. He was prompt and efficient and friendly. I am a happy customer.
Customer in Bristol City Posted on 21/10/2021 , work completed 20/10/2021
Annual water softener service
Customer Service
Quality
Value
Engineer Kevin has just left for his next call and I'm very impressed by the friendly and efficient service he provided. Communication from the company is good, both from the office making and then confirming the appointment, and from Kevin who was held up by heavy traffic but phoned to explain and offer a revised ETA. The work was carried out efficiently and Kevin was happy to answer questions about possibly moving the softener, making some very useful suggestions. Overall, I'm very happy with the service we've received today. It's difficult to rate the value of the service as I haven't looked at alternatives, but the amount charged seems reasonable to ensure the system works for another year.
Customer in Hampshire Posted on 19/10/2021 , work completed 19/10/2021
quality service
Customer Service
Quality
Value
Booked time was between 10 and 12 and Kevin arrived at about 10.10. He introduced himself and explained what work he was going to carry out. He carried out his tasks efficiently showing me any points he thought should be brought to my attention. Excellent work.
Customer in Milton Keynes Posted on 18/10/2021 , work completed 18/10/2021
The trader replied (on 18/10/2021)
Five star reviews mean a lot to us here at PWP, thankyou for your custom and support. Regards, Cathy
Friendly, excellent work
Customer Service
Quality
Value
Kevin was very helpful, efficient and friendly and made allowances for my age.
Which? Trusted Traders Consumer Posted on 14/10/2021 , work completed 11/10/2021
The trader replied (on 18/10/2021)
I am glad to hear that Kevin took good care of you, five fabulous stars ***** is all that we can ask for. Thank you for your support and custom.
High quality workmanship
Customer Service
Quality
Value
The system was installed to a very high standard. The equipment was laid out neatly and well secured by Mike, who was extremely polite, friendly and helpful. He discussed options and asked me to choose where I wanted the various components to be situated even if it involved extra work. Prior to this Neill did a great job of explaining and demonstrating what the system did. The company have been responsive, friendly and helpful at each stage. Mike left the system running perfectly and demonstrated how to top up the salt. I'm confident in the high quality of the system and the on-going support and maintenance they will provide.
Customer in Oxfordshire Posted on 13/10/2021 , work completed 06/10/2021
The trader replied (on 18/10/2021)
What a smashing review - Neill is a thoroughly good chap - he's brilliant at what he does and he will be pleased to get a mention. We appreciate that chose us to be your water treatment provider, and we really do go the extra mile to ensure that you are entirely happy with your investment in us and that you receive a first-class installation. Mike is highly experienced and really does take pride in his work, a total perfectionist! Here's to many years of wonderful treated water!!! See you next year and take care. Cathy.
Good service as usual
Customer Service
Quality
Value
We have had a purification system since 2007 and are very happy with it, and the annual service has always been very efficiently carried out, with the engineer (Lewis on this occasion) happy to explain what is going on.
Customer in Gloucestershire Posted on 09/10/2021 , work completed 08/10/2021
The trader replied (on 18/10/2021)
THANK YOU FOR 14 YEARS OF CUSTOM!!! We are over the moon that you continue to be happy with your investment after so many years! We appreciate you taking the time to review us - we will see you next year. Take care and thank you.
Annual Service
Customer Service
Quality
Value
Very good company, arrived on time, did a good job, very efficient and polite. Thanks Lewis for your great work.
Which? Trusted Traders Consumer Posted on 07/10/2021 , work completed 27/09/2021
The trader replied (on 18/10/2021)
Five fabulous stars mean such a lot to us ***** Lewis is a brilliant engineer and he does take pride in every service that he carries out. Many thanks. Cathy.
Annual service on our filter
Customer Service
Quality
Value
Polite, courteous. very conscious of covid, and really good and efficient. Thanks Kevin
Which? Trusted Traders Consumer Posted on 07/10/2021 , work completed 24/09/2021
The trader replied (on 18/10/2021)
***** five stars mean such a lot to us here at team PWP. Just marvellous - much appreciated, thankyou.