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Trusted Traders

The Pure Water People

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4.7

1012 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

About

We've had a name change from Aquatec Ltd t/a The Pure Water People to The Pure Water People Ltd.

We have been fulfilling the water purification needs of homes and businesses since 1993.

The Pure Water People Ltd (PWP) will provide you with a scientifically advanced water purification process. The system we use purifies your drinking, cooking and even household water to degrees only dreamt of by your supply company.

Our household water purification systems are exclusive to us. They will deliver an advanced purification and filtration process with the technically engineered ability to purify and filter the water in your home or business.

With thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides. When you choose one of our systems, you can be confident you have chosen the highest specification product and will receive the purest water possible throughout your home.

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.7
1012 reviews
Customer Service
4.9
Quality
4.8
Value
4.5
Sort by
Very Pleasant
Customer Service
Quality
Value
They were pleasant, very efficient, left everything tidy and the job was done.
Brian, Wiltshire Posted on 26/11/2020 , work completed 16/11/2020
The trader replied (on 26/11/2020)
***** Five fabulous stars - many thanks.
Yearly Service
Customer Service
Quality
Value
Lewis did our service. He explained everything and did a great job. He said what we needed to do next year.
Customer in Buckinghamshire Posted on 26/11/2020 , work completed 26/11/2020
The trader replied (on 26/11/2020)
glad to hear that you were pleased with your service - I will pass your comments on to Lewis, he loves to get a mention on here.
One of the best things we've done!
Customer Service
Quality
Value
After a convincing demonstration of the benefits of a water purification system for the whole house, we decided to take the plunge. We ordered the Gold System. Work was done during two main visits and a follow up later to install boxing around the external pipes. The installer was an experienced fitter who understood the working of the system and was keen to explain how everything worked. The customer service girls were very helpful with arranging appointments and the engineer came all the way from Bristol each time to do the work. Since the system has been operational, we have had a full service after one year. there were no problems and we have been delighted with the results. Bright sparkling surfaces with no scaling in kettles or shower screens, beautifully pure drinking water and very soft water for all household purposes. Even washing the car is easier!
Customer in Surrey Posted on 19/11/2020 , work completed 17/03/2019
A thoroughly professional job ...
Customer Service
Quality
Value
Lewis from The Pure Water People came to perform an annual service on our purification equipment, as booked - it was useful that he phoned to let me know he was 20 mins away. He checked our water quality and flow rates, changed the various filters and adjusted the flow and 'regeneration' settings to better suit our household' demands. Lewis was friendly and personable throughout, and explained fully all that he was doing as he went along, at all times remaining virus masked and gloved. Also, he investigated a slight leak on our kitchen mixer tap and recommended a course of action. Lewis clearly has a thorough knowledge of his trade and the equipment, and was most professional in the way he went about the work, leaving the place clean, dry and tidy.
Customer in Surrey Posted on 18/11/2020 , work completed 17/11/2020
Usual efficient annual service
Customer Service
Quality
Value
We have had an Aquatech soft water system for around 10 years and Mike from Pure Water People has serviced it for most of that. He is all that you want in a service engineer. He is polite, knowledgeable and efficient and a credit to the company. He has just undertaken the annual service with the minimum of fuss. We know that if we have any problems with the system that they will be dealt with in a highly professional manner.
Customer in Surrey Posted on 16/11/2020 , work completed 16/11/2020
The trader replied (on 26/11/2020)
A super review - Mike is highly experienced and takes pride in exceptional customer service. Thankyou for being our customer for 10 years - much appreciated.
Great Investment
Customer Service
Quality
Value
The space beneath the kitchen units is limited so all equipment was installed outside in a built cabinet, which was then treated to a waterproof stain. The system was explained to us in simple terms. All work was carried out in one day and the taste of the water was noticeably improved. After a couple of days the water drawn from the storage tank was softer. We elected to have a separate tap to supply drinking water. The only downside is that washing hands in the water leaves the skin feeling as though there is still soap on them, this was explained by the Rep that sold us the system so was expected and we take care when handling glasses with wet hands. We use less detergent and soap, kettles and pans do not get scale residue, the hot water and heating systems do not fur up. Great investment!
Customer in Windsor and Maidenhead Posted on 16/11/2020 , work completed 07/02/2020
The trader replied (on 26/11/2020)
We are super pleased that you are happy with your investment! Your review highlights the bespoke nature of choosing a water purification company against an off the shelf softener or basic softening company. Our men are highly trained water quality engineers and our bespoke equipment can be housed inside and out of your home. Here's to loving your investment for many years to come!
On time professional
Customer Service
Quality
Value
Lewis has been here before glad it was him very professional friendly and informative gave me advice also replaced drinking tap and explained how to use it better very helpful.
Customer in Hertfordshire Posted on 12/10/2020 , work completed 12/10/2020
The trader replied (on 10/11/2020)
Another fabulous 5***** review, our Engineering team work hard to ensure that you are happy with all aspects of your service - I will pass your comments on to Lewis. Many thanks.
Annual planned service.
Customer Service
Quality
Value
The annual service was planned in advance with timing and budget carefully explained. It was carried out efficiently, on the timetable planned by a clearly competent technician. The replacement of a vital cylinder was known beforehand to be needed, and its role was clearly explained to me. The clock in the installation was reset to display the correct time. I was assured that all was well with the water purifying machine. The technician was masked and fully complied with the virus regulations. The equipment was purchased in 2005, and I have felt confident with its performance ever since, and also with the maintenance. Undoubtedly, the kit enhances our water quality. Of course the central heating radiators have befitted. A great initial purchase, carefully looked after ever since.
Mike in North East Somerset Posted on 23/09/2020 , work completed 21/09/2020
The trader replied (on 11/11/2020)
Dear Mike, thanks for your detailed review, we are pleased that your equipment has continued to supply you with all of the benefits that pure water promised. It is equally good to read that you felt safe during our visit, we take the health and protection of our customers and staff very seriously during the current pandemic. Many thanks.
Annual service
Customer Service
Quality
Value
The annual service of our water filtration system was carried out yesterday by Elliot. He arrived on time and I found him a polite, well-mannered engineer who carried out the necessary work professionally.
Customer in Greater London Posted on 12/08/2020 , work completed 11/08/2020
The trader replied (on 26/11/2020)
five fantastic stars - I will pass your kind comments on to Elliot, many thanks.
Aquatec water filtration system
Customer Service
Quality
Value
This external unit was fitted in one day after seeing a very compelling scientific demonstration of the benefits to my local hard water supply. The system came with a new dual tap for separate double filtered drinking water. The unit was encased in a neat wooden framed stained box with all pipes protected and internally the equipment was frost protected by insulation pillows. The box top also doubles as a BBQ table layout! Operationally, the water effects were immediate. Drinking/food boiling water had a much cleaner taste. The water felt smooth on the skin, almost soapy, due to the absence of dissolved solids, although essential minerals are introduced after filtration. Water boiled in pans or kettles took approximately two thirds of the time compared to before, saving electricity and gas. Lime scale was reduced across all water outlets around the house, reducing cleaning and saving on chemicals. Most importantly, the dishwasher now requires neither salt or rinse aids with glasses and dishes remaining sparkling. Clothes also felt softer when washed. A highly recommended system from an excellent company and installer. The money benefits are multiple overall, comprising reduced energy bills, and zero or very low outlay on cleaning chemicals.
Customer in Oxfordshire Posted on 07/08/2020 , work completed 07/04/2017
The trader replied (on 25/08/2020)
Wow what a detailed review, we are thrilled to see that you really do love your system and all of it's benefits! We're happy that we've delivered as promised!