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Endorsed by Which? Trusted Traders

The Pure Water People

Profile thumb pwp logo
4.8

1055 Reviews

Opening Hours
Today -
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

About

We've had a name change from Aquatec Ltd t/a The Pure Water People to The Pure Water People Ltd.

We have been fulfilling the water purification needs of homes and businesses since 1993.

The Pure Water People Ltd (PWP) will provide you with a scientifically advanced water purification process. The system we use purifies your drinking, cooking and even household water to degrees only dreamt of by your supply company.

Our household water purification systems are exclusive to us. They will deliver an advanced purification and filtration process with the technically engineered ability to purify and filter the water in your home or business.

With thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides. When you choose one of our systems, you can be confident you have chosen the highest specification product and will receive the purest water possible throughout your home.

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.8
1055 reviews
Customer Service
4.9
Quality
4.9
Value
4.5
Sort by
Great customer service
Customer Service
Quality
Value
Arrived promptly following arranged time carried out service and replacement filters without any problems explained following service what he had done and what we should do next. Filled up a comprehensive sheet of work carried out and the amount due had already been entered as agreed by the office. Delivery of salt had arrived before service and without paying until service a very trusting company whom we have had the pleasure of dealing with over a number of years now. Due to medical needs in the household, the appointments which had been made had to be cancelled during the last few months but the company had been very helpful in handling the take up of another scheduled time and very understanding to our needs. Great customer service experienced by all at Pure Water.
Shirley and Michael in Greater London Posted on 29/07/2021 , work completed 29/07/2021
The trader replied (on 29/07/2021)
Five fabulous stars ***** Thank you to Shirley and Michael for such a sterling review - we pride ourselves on great customer experience and your review supports our very ethos here at PWP. See you next year, and take good care. Cathy.
Great product and great service
Customer Service
Quality
Value
We just had our 5th annual water softener and water purifier scheduled service. For an area with very hard water, it's amazing that we have forgotten what limescale even looks like. A big thank you to Charlotte for helping find a date for the appointment and for having impeccable phone manners. A big thank you also to Lewis, for being punctual, quick and efficient with the servicing. Overall, a very nice company with great people working for them.
Andreas in Oxfordshire Posted on 26/07/2021 , work completed 26/07/2021
The trader replied (on 29/07/2021)
Thank you for a smashing review Andreas, the team does love to read that you received a five star service and Charlotte will be really happy to get a mention. Take care and we will see you next year!
Replace gold water softener system - move installation outside
Customer Service
Quality
Value
We had our original install in 1999 and have been very pleased with our water softener and drinking water system. We needed to move our unit outside and decided to upgrade our 22 year old unit to a new gold system. Pure Water People were very helpful and efficient to deal with. Cathy was very friendly and appreciative of our lengthy and loyal custom when giving us a quote, Kelly was very quick and efficient responding to emails and Kevin did an amazing job on install. Kevin explained all the pipework changes well and did a neat and tidy job. We are very pleased with our gold unit install outside, the wooden box looks very smart.
Customer in South Gloucestershire Posted on 18/07/2021 , work completed 16/07/2021
The trader replied (on 20/07/2021)
Such a marvellous review - thank you so much for 22 years of custom we really do appreciate it. I am glad that you love your new equipment - here's to many more years of wonderful pure water to come. Take care - Cathy.
Happy customers looking forward to our clean water
Customer Service
Quality
Value
From our first call the office staff were friendly and most importantly not pushy. Kelly and her team in the office arranged an appointment the following Saturday and confirmed the appointment the day before. Francois visited on the Saturday and both myself and my wife were fairly adamant that we would not be buying anything. The presentation we received was informative and friendly and when the quality of our water was demonstrated compared to "Pure water" we were amazed and had changed our minds very quickly. Again there was no hard sell here and we were not pushed at all. Having decided to proceed with the system an appointment was made for today (Tuesday) where are engineer, Mike, arrived on time and could not have been more friendly. He explained what was happening as he went on and was always happy to answer any questions (having the equipment himself this was no problem). Once the installation was done he carefully explained what each part of the equipment did and specifically which parts we would need to look at and deal with. The quality of the fittings were excellent and Mike worked very neatly and left no mess. I would strongly recommend from my dealings to date and look forward to enjoying amazing quality water for many years to come.
Ian in Oxfordshire Posted on 13/07/2021 , work completed 13/07/2021
The trader replied (on 20/07/2021)
We love to see such a detailed and glowing review, it is marvellous to hear that every step of your experience with our team has been a positive one, and we can promise you that you will love, love, every drop of your wonderful treated water. Thankyou so much for your smashing review and for choosing us. Take care, Cathy.
Excellent Service
Customer Service
Quality
Value
Firstly I would like to thank The Pure Water People Administration team for a very timely reminder that our water softening system was due its annual servicing; for booking an engineer date and time that suited ourselves, and for providing a quote of the expected cost. The engineer (Ian) arrived at exactly the beginning of the quoted timeframe and was as pleasant and chatty as he always is (we have had Ian carrying out the maintenance on our system for many years). He asked about any issues we had with the system and then explained what planned maintenance and component replacement he was carrying out. I was then able to leave Ian to carry out his work whilst continuing with my own. On completion Ian had tidied everything and left no mess in either the kitchen or garage where our filtering systems are. He explained what he had done, what issues he had found and what components had been replaced. He then explained how the system would take a few hours to stabilise again but said if we had any issues or worries we could give him a call and he would sort them out as required. We have had no further issues so haven't needed to call him. On completion I was able to pay Ian for the work rather than have to contact the Admin team again which was really convenient and helpful. I would thoroughly recommend The Pure Water People if you are thinking of installing a Water Softening System in your house.
Customer in Swindon Posted on 24/06/2021 , work completed 24/06/2021
The trader replied (on 20/07/2021)
We do appreciate a great review for our servicing team here at PWP (especially a 5 star one) I will pass your kind comments on to our team, and we love it that you love us! Please do recommend us to friends and family and thankyou so much! Take care, Cathy.
Excellent Service carried out
Customer Service
Quality
Value
The engineer arrived early & carried out the service efficiently. He explained & demonstrated every step of the way.
Customer in Oxfordshire Posted on 11/06/2021 , work completed 10/06/2021
The trader replied (on 14/06/2021)
Thankyou for taking the time to give us ***** 5 Fabulous stars! See you next year, take care. Cathy
Satisfactory work
Customer Service
Quality
Value
The contractor's technician arrived on time and completed the work in a timely manner. He explained clearly what he was doing and how to proceed after he had left us. I cannot comment on the value of the work, as I have nothing to compare it to.
Customer in Somerset Posted on 09/06/2021 , work completed 07/06/2021
The trader replied (on 14/06/2021)
We do care that our customers are receiving value for money here at PWP, we regularly check our servicing costs against other companies that offer a similar type of service, and we are always comparable in price. I must add that the servicing of a purification system is far more comprehensive than that of a standard water softener. I am pleased to confirm that we haven't increased our servicing charges for many years now - so you can be reassured that we always aim to give you a fantastic service at a great price! Thanks for your review.
Friendly and Efficient
Customer Service
Quality
Value
We have had a water system with the company for about 15 years and always going them to be friendly, helpful, flexible and efficient. We used to have the full system but at the moment just have the drinking water unit. We were called reminding us of the need for a service should we require it and booked the next slot available when an engineer was in the area. We had a reminder to say when Kevin would be coming and he turned up bang on time. Kevin is always very friendly and helpful and takes time to explain what is needed and why. He was helpful in advising us when we moved in and we asked for him again this year to change the necessary filters. Always brilliant service and we have been impressed with this company since the beginning. Thank you!
Andrew in Dorset Posted on 04/06/2021 , work completed 04/06/2021
The trader replied (on 08/06/2021)
Hi Andrew, thankyou for taking the time to review us - good customer service is always at the forefront of our ethos here at PWP, and it's great to see that you still love us and we continue to deliver a high standard of service for you after 15 years. Here's to many more!
Annual service of our water purification system
Customer Service
Quality
Value
We're very happy with the installed system we have and the annual service was carried out very efficiently with minimum interruption by the engineer (Lewis) at the arranged date and time.
Customer in Greater London Posted on 03/06/2021 , work completed 03/06/2021
The trader replied (on 08/06/2021)
we do love, and appreciate a five star review here at PWP - thanks for posting!
Friendly and efficient service.
Customer Service
Quality
Value
We've had a Rain Soft / Aquatec filter system for a few years now and we've had no problems with it at all. The Pure Water People look after the annual servicing and maintenance and we've always been happy with their service too. Technician Lewis came to us again this year, prompt and friendly as usual. He had due regard to the various 'Covid Safety' requirements, he checked that the information that they had about our installation and our existing water supply was still current, and then went about his work explaining what he was doing and why. Lewis left the work area clean and tidy, and gave clear advice as to our next steps and what to do if we found or perceived any problems. We have found that the filtered water we use is better for us than the water as supplied by the water authority, and if anybody is looking for such a filter system I would recommend having a serious look at this company first.
Chris in Surrey Posted on 27/05/2021 , work completed 27/05/2021
The trader replied (on 08/06/2021)
Hi Chris, it's great to receive such a comprehensive review and it means a lot that you would recommend us - Lewis is a talented chap, and he really cares about the service he delivers to our customers. We look forward to visiting you next year - take care!