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Trusted Traders

The Pure Water People

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4.7

1004 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

About

We've had a name change from Aquatec Ltd t/a The Pure Water People to The Pure Water People Ltd.

We have been fulfilling the water purification needs of homes and businesses since 1993.

The Pure Water People Ltd (PWP) will provide you with a scientifically advanced water purification process. The system we use purifies your drinking, cooking and even household water to degrees only dreamt of by your supply company.

Our household water purification systems are exclusive to us. They will deliver an advanced purification and filtration process with the technically engineered ability to purify and filter the water in your home or business.

With thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides. When you choose one of our systems, you can be confident you have chosen the highest specification product and will receive the purest water possible throughout your home.

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

4.7
1004 reviews
Customer Service
4.9
Quality
4.8
Value
4.5
Sort by
Annual service
Customer Service
Quality
Value
The annual service of our water filtration system was carried out yesterday by Elliot. He arrived on time and I found him a polite, well-mannered engineer who carried out the necessary work professionally.
Customer in Greater London Posted on 12/08/2020 , work completed 11/08/2020
Aquatec water filtration system
Customer Service
Quality
Value
This external unit was fitted in one day after seeing a very compelling scientific demonstration of the benefits to my local hard water supply. The system came with a new dual tap for separate double filtered drinking water. The unit was encased in a neat wooden framed stained box with all pipes protected and internally the equipment was frost protected by insulation pillows. The box top also doubles as a BBQ table layout! Operationally, the water effects were immediate. Drinking/food boiling water had a much cleaner taste. The water felt smooth on the skin, almost soapy, due to the absence of dissolved solids, although essential minerals are introduced after filtration. Water boiled in pans or kettles took approximately two thirds of the time compared to before, saving electricity and gas. Lime scale was reduced across all water outlets around the house, reducing cleaning and saving on chemicals. Most importantly, the dishwasher now requires neither salt or rinse aids with glasses and dishes remaining sparkling. Clothes also felt softer when washed. A highly recommended system from an excellent company and installer. The money benefits are multiple overall, comprising reduced energy bills, and zero or very low outlay on cleaning chemicals.
Customer in Oxfordshire Posted on 07/08/2020 , work completed 07/04/2017
The trader replied (on 25/08/2020)
Wow what a detailed review, we are thrilled to see that you really do love your system and all of it's benefits! We're happy that we've delivered as promised!
Delighted by our choice of company
Customer Service
Quality
Value
Very impressed with the whole process. We chose this company as partner had worked for Which many years ago. Visit by Karl, contact with Kerry and work carried out by Mike who has worked for the company for 17 years. High standard of work, neat and clean job. Would recommend to family and friends.
Customer in North East Somerset Posted on 23/07/2020 , work completed 20/07/2020
The trader replied (on 25/08/2020)
5 fabulous stars - we are super happy that you chose us to treat your water! Thankyou very much.
First Class Job - Water Purifying System
Customer Service
Quality
Value
We had the installation originially done in 2009,. They come once a year to maintian water purifying system (filters). Great start booking with Kelly, the installer rang before arrival which was handy. First thing I noticed, he got out of the van with their PPE, fixed up filters (2-3). Test the water supply to see if its okay. Did a first class Job.
P, Banbury Posted on 23/06/2020 , work completed 08/06/2020
Well done
Customer Service
Quality
Value
I have had the system for several years now and the difference to the quality of the water is palpable. Kelly in the office is always polite and helpful. Nice to receive a phone call from the engineer to give the time of expected arrival. The engineer, Kevin, who carried out the service this time, was polite, efficient and observed all the necessary procedures required due to the Corona Virus restrictions. Well done The Pure Water People Ltd. It is a pure pleasure to deal with your company.
Customer in Buckinghamshire Posted on 22/06/2020 , work completed 17/06/2020
Fantastic service
Customer Service
Quality
Value
The Pure Water People are excellent to deal with in every way - efficient, friendly, helpful and technically superb. All the people I dealt with went out of their way to be as helpful as possible and I would like to mention Kev, the engineer, who found a way to re-fit my system which had been left in a poor state by the people who installed my new kitchen. Also Kelly in the office, who is a pleasure to deal with. Overall they are a great company to work with.
Customer in Greater London Posted on 09/06/2020 , work completed 04/06/2020
The trader replied (on 15/06/2020)
A great review, both kelly and Kevin will be pleased to get a mention - we really do care about the service that you receive ! Thanks so much - Cathy.
Great before and after service of Silver series whole house purification system
Customer Service
Quality
Value
We were not happy with our water, with the scaling up of kettle, taps and shower heads. I didn't like the taste and my skin was always dry and itching. From the sales pitch which revealed why I didn't like the taste of the water to the installation of the system we really felt like valued customers and we still do. Kevin, who installed our system was so efficient and kind and he was obviously very keen to install the system to perfection. There were issues, we were told our water pressure was fine for the system which was not correct but this was resolved at no additional cost to us, there was a drainage issue with the drinking filter but this was very quickly fixed. Kevin who had to travel some considerable distance to us even came a few months later to build a box to surround the pipes outside. Nothing was too much trouble and we get annual calls from the Pure Water Company to make sure everything is to our satisfaction. Since the installation, as well as lovely tasting water which even the dog prefers, there has been no scaling on taps, kettle, shower heads and I would suspect our larger kitchen appliances. My skin is no longer flaky and washing hair and body is like bathing in that gorgeous water you get in Devon or Cornwall. Less soap and detergent used. This is a very reliable and caring company who are determined to give you their very best service.
Customer in Wiltshire Posted on 09/06/2020 , work completed 04/01/2019
The trader replied (on 15/06/2020)
Wow!!! what a wonderfully detailed review, we are so pleased that you love your system and that it is delivering on it's promises! The true measure of a company is how they treat customers when things do not go to plan - it is music to my ears that we took good care of you, and that you felt nothing was too much trouble, we appreciate your business and we do pride ourselves on our customers being happy. Speak soon and thank you. Cathy.
Excellent service and attention to detail
Customer Service
Quality
Value
We have been with this company for 12 years and the benefits of the systems installed and the superb quality of drinking and utility water since, have been well worth the initial set up costs. Organising a yearly service and all necessary filter changes at the same time has always been easy (since we do receive reminders) and the most recently attending engineer (Elliot) was professional, polite and knowledgable. We now require a new 3 way filter tap and we have not hesitated to ask this company to provide and fit (via Kelly) because with The Water People we are confident that we receive the best customer care and attention to detail. Excellent customer focus and we highly recommend.
Customer in Oxfordshire Posted on 05/06/2020 , work completed 20/06/2005
The trader replied (on 15/06/2020)
12 happy years of delivering pure water to your home, a lovely review - we are chuffed to bits! Here's to many more to come !
Great product excellent service
Customer Service
Quality
Value
It is coming up to 10 months since getting my Pure water purification system. The engineer whose name I regret I have forgotten, was excellent at his job. installation was extremely profession and the engineer went above and beyond. Purified water pumping through the arteries of this house have objectively contributed to reduced cleaning product and soap use. Our skin is in better nick. Happy to invest in a long term system to ensure good quality drinking water.
Customer in Gloucestershire Posted on 02/06/2020 , work completed 07/08/2019
The trader replied (on 15/06/2020)
we at The Pure Water People love our 5 star reviews ***** many many thanks.
An efficient service with friendly and helpful staff at each stage of the process from demonstration, installation and follow-up.
Customer Service
Quality
Value
The whole process was reliable and smooth. The staff were professional and friendly. We are pleased to drink pure water and avoid more plastic bottles in the environment. The system is easy to maintain and low cost. The reduction in lime scale has been great in a hard water area. We are using a lot less bubble bath, shampoo and so on. Elliott was a good installation engineer. We are pleased we took the step 9 months ago.
Customer in Oxfordshire Posted on 23/05/2020 , work completed 05/09/2019
The trader replied (on 15/06/2020)
It is always good to get a review proves that we deliver on our promises. We are equally pleased that you took the plunge 9 months ago - thank you so much!