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Endorsed by Which? Trusted Traders

The Pure Water People

Profile thumb pwp logo
4.8

1284 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

Aug 21

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1284 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Excellent
Customer Service
Quality
Value
Kevin is a wonderful man and did a great job and fixed a broken tap.
Which? Trusted Traders Consumer Posted on 07/07/2022 , work completed 05/07/2022
Excellent service
Customer Service
Quality
Value
Excellent service. Kevin was very friendly and knowledgeable.
Which? Trusted Traders Consumer Posted on 07/07/2022 , work completed 04/07/2022
Very Happy with The Pure Water People
Customer Service
Quality
Value
We've had our water softener system for 11 to 12 years - working well. It was installed and has been maintained since by The Pure Water People. We have also been very pleased with the company, the people in the office and technicians, with regards to the service and care they have provided. Today's visit was from Lewis - he has been a couple of time - always good feedback and advice. Would definitely recommend the Pure Water People if you are looking for a water softener etc.
Customer in Hertfordshire Posted on 06/07/2022 , work completed 06/07/2022
Professional and Thorough
Customer Service
Quality
Value
Pure Water People technicians - Kevin this time, have carried out the bi-annual service of my water softener since I bought the equipment from the company some years ago. The maintenance work is always done in a thorough and professional manner by a knowledgeable, polite and helpful personnel who leave a detailed explanation of what they did. The company maintains a complete record of my equipment and its maintenance and reminds me each time the next service is due. The cost of ongoing maintenance is still reasonable, even though it has risen 10% since two years ago, and the increase was only to be expected in view of the all-around increase in the costs experienced by all commercial companies.
Customer in Wiltshire Posted on 05/07/2022 , work completed 01/07/2022
Pure water, what's not to love?
Customer Service
Quality
Value
Lewis came to service my Pure Water system. He checked the day before that the time was convenient and arrived at the agreed time. He checked if I wanted him to wear a mask and explained what he was doing and why and what I had to do after he had left. When the visit was booked I was told exactly what it would cost. The water system is great, I get scum-free tea and coffee and nicer water to drink without having a plastic jug sitting about. It takes less of every product to wash dishes, clothes and people which must be good for the environment. I no longer have to descale the kettle and scale does not need to be scrubbed off shower, sink or basin.
Customer in Oxfordshire Posted on 04/07/2022 , work completed 04/07/2022
Good system review
Customer Service
Quality
Value
Kevin was on time and a friendly and efficient check of our water system . Introduced me to the new insulation cover and showed me what was needed if we had a power cut. A very tidy worker. Thanks Kevin.
Customer in Wiltshire Posted on 04/07/2022 , work completed 22/07/2004
Excellent service
Customer Service
Quality
Value
We had our water filter yearly service this week and can only say what a very professional carried out by an engineer called Kevin. He completed the replacement of filters efficiently and without any problems. He listened to our concern over the recent leak and said he would deal with this before leaving which he did, replacing the old tubing with a much stronger and sensibly placed out of the way. He explained every detail of his service to us and even sorted a small leak under our sink which was a very kind offer. The whole handling from the arrangements to calling from the office to say thank you to the engineer was a pleasure and the company should be proud of its service.
Customer in Greater London Posted on 01/07/2022 , work completed 30/06/2022
on time and efficient
Good service from Kevin he explained how the system worked. I have been trying to get a detailed explanation of how this system works for months and Kevin was very helpful. Thank you
Customer in Surrey Posted on 01/07/2022 (Reviewer did not use service)
Good Company
Customer Service
Quality
Value
I have had services from this company for a few years and each time find all staff very courteous, helpful and efficient. Recently, Kevin came and he carried out all work satisfactorily as they always do. It is nice to see a company one can recommend whole heartedly.
Customer in Greater London Posted on 01/07/2022 , work completed 28/06/2022
Excellent
Customer Service
Quality
Value
Very efficient and pleasant, highly recommended.
Which? Trusted Traders Consumer Posted on 30/06/2022 , work completed 27/06/2022
The trader replied (on 30/06/2022)
Five stars are enough for us! Thank you, and please do tell lots of people about your wonderful treated water at home!