Endorsed by Which?

The Pure Water People

4.8

1818 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1818 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Water Softener and Water Tap fitted - fantastic product and service
Customer Service
Quality
Value
New Kinetic water softener fitted along with drinking water tap and filter. Installation went very well - great communication from office teams and fitting by the engineer AJ. He was polite, helpful, did a great job and left no mess at all. Could not fault the team - but maybe AJ was the star here! Highly recommended!
Customer in Berkshire Posted on 18/03/2026 , work completed 18/03/2026
Excellent Service
Customer Service
Quality
Value
Mike was here early and serviced our Water System. Found the problems and rectified it immediately. Always good service from this company. Well worth having pure water. Lovely people.
Customer in Hertfordshire Posted on 17/03/2026 , work completed 17/03/2026
⭐️⭐️⭐️⭐️⭐️ Excellent Installation & Service
Customer Service
Quality
Value
AJ from Pure Water People who installed my water system was outstanding. He arrived on time, worked efficiently, and explained everything clearly at each stage of the process. His professionalism really stood out and he treated my home with care, left everything tidy, and made sure I fully understood how to use and maintain the system before he left. The installation was smooth from start to finish, and the difference in water quality was noticeable straight away. It’s rare to meet someone who combines technical skill with such a friendly, respectful approach, and I genuinely appreciated it. Highly recommended.
Customer in Oxfordshire Posted on 12/03/2026 , work completed 12/03/2026
Perfect Job !!
Customer Service
Quality
Value
There is nothing bad to say about this company, everything was excellent. From the customer service, the job done and aftercare. Mike and Kevin went out of their way to make sure everything was 100% right going beyond what we expected. I could really see that they take great pride in what they do. Explained everything thing to make sure we were happy with everything as they went along. Left everything clean and tidy, cannot fault them. Arrived when expected and price quoted was what we expected. Great company and so nice it's local to us.
Customer in South Gloucestershire Posted on 05/03/2026 , work completed 19/02/2026
I’m absolutely over the moon with my new Pure Water System!
Customer Service
Quality
Value
Having moved from my home that had this company’s pure water system fitted over 25years ago and wanting the same fitted in my new home and having had another company (because couldn’t initially find this company again as they’d changed their name) say it was impossible to fit this kind of system in my Victorian home, I was initially told by the Pure Water People water that they most likely could find a way to fit one for me. They sent Mike round to look at my complicated job and he found a way! He and Kevin came and the job was finished within a day and a half (the estimated time) and I am sooo pleased with their work. It’s an excellent job and I’m already cleaning and wiping everything down just with this softened water - I’d forgotten how easy it makes cleaning as I was focussing more on the health benefits of my skin, hair and drinking water! Another bonus is my new water system is not taking up any kitchen cupboard space and it’s easy to access outside in it’s insulated box and to monitor with the app which tells me if I am low on salt and I see everything about its functioning on there! Cutting in to my laminate flooring to access the wall to still outside was a small and very neat job and whilst it’s where it can’t be noticed, even if you could see it, unless you know it’s there and point it out, you wouldn’t know! The job was done in a timely and efficient way with very little mess.
Which? Trusted Traders Consumer Posted on 05/03/2026 , work completed 27/02/2026
AJ fitting pure water system
AJ arrived on time as arranged, did an excellent job, making some changes to the position of the product as I requested. He was very polite, worked efficiently and fully tidied up himself.
Customer in Posted on 25/02/2026 (Reviewer did not use service)
Very smooth installation
Customer Service
Quality
Value
I replaced a system that I had had for 23 years. Everything went very smoothly and the place left clean and tidy. I have waited a while before reviewing the actual product because I have become very used to soft water. I can confidently say that the water is now softer than ever. I have a clear glass kettle which hasn’t been descaled for 6 weeks and there’s not a hint of limescale to be found. This is one of the best purchases I have made.
Customer in South Gloucestershire Posted on 23/02/2026 , work completed 16/01/2026
Very satisfied
Had a new water filter installed. The whole experience was hassle free from start to finish. Mike who carried out the installation was polite and friendly and did a great job. Will definitely use again.
Customer in South Gloucestershire Posted on 20/02/2026 (Reviewer did not use service)
Water Softener Install
Excellent service, softener installed on allocated date, engineer extremely efficient and tidy. System working well we are now benefiting from nice clean tops.
Customer in North Somerset Posted on 15/02/2026 (Reviewer did not use service)
Water treatment system
Customer Service
Quality
Value
Fitted both whole house water treatment system and a drinking water filter system. Arrived as arranged very professional fitter fully explained system. Left site neat and tidy
Customer in North Somerset Posted on 13/02/2026 , work completed 13/02/2026