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Endorsed by Which?
The Pure Water People
Opening Hours
Today - 08:30–19:30
- Monday 08:30–19:30
- Tuesday 08:30–19:30
- Wednesday 08:30–19:30
- Thursday 08:30–19:30
- Friday 08:30–19:30
- Saturday 08:30–12:30
- Sunday - Closed
Organisations and Awards
About
We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!
The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.
With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.
Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!
What we do
Water softener installation and maintenance
Plumbers
- Water softener installation and maintenance
Water treatment
More Services
- water purification
- drinking water treatment
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
1833 reviews
Recommended
Recommended
by 100% of customers
Sort by
Great work and problem solving by AJ
Customer Service
Quality
Value
AJ was very helpful with installation and fixed the system. Left the water connections all in good condition and solved few problems while installation
Customer in Greater London
, work completed
Recommended
Professional work from AJ
Customer Service
Quality
Value
AJ installed everything within 2-3 hours with care and explained properly how to use it and what he did. He tidied up even the smallest dust was gone after his work. Highly recommend pure water its changed my life and ask for AJ to come install
Customer in Berkshire
, work completed
Recommended
Really good communication
My engineer was AJ good communication and very respectful. Also explain everything I need to know about my water purifier and how to maintain it very happy with his service.
Customer in Luton
(Reviewer did not use service)
Recommended
Great work and excellent service.
Customer Service
Quality
Value
We have had a Pure Water System for more than thirty years (formally Rainsoft). Very satisfied with the product and the customer service is excellent. Our original system was so old the parts weren’t available, we agreed with the company it needed to be replaced. This was done on 5 May 2026 by Mike who was his normal professional self. Would certainly recommend them.
Customer in South Gloucestershire
, work completed
Recommended
Great & professional
Engineer Steve was superb. He carried out the job very professionally , clean and organised way. Completed faster than expected. He was so kind and gentle person. System is so great after using , felt the great difference. Highly recommended. It’s really worthy. Great job 👍👍 pure water people.
Customer in Gloucestershire
(Reviewer did not use service)
Recommended
If you’re looking for the complete service look no further
Customer Service
Quality
Value
Let me just say after searching the traders in this field I came across this company From the very first call to the fitting of the equipment it was like I new them for years They listen to what I required explained everything that they could do and organised a engineer to come round to my house to make sure it would be able to fit where I wanted it to go AJ the engineer called me a hour before he arrived went through absolutely everything he was so polite/knowledgeable and very respectful so when we decided to go ahead he was the engineer that turned up to fit the system we could not fault this company at all so if you’re looking for a company that you can trust this is it
Customer in Buckinghamshire
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Great experience with A.J who installed our purifier machine. The installation was done professionally and efficiently ,and he explained everything clearly, including how to use and maintain the system. He was punctual and polite and left the area clean afterward. Very happy with the service and would highly recommend.
Customer in Greater London
, work completed
Recommended
Water softening apparatus serviced; excellent as usual
Customer Service
Quality
Value
To all appearances - and I believe these - the job has been done very thoroughly and professionally. Mike was efficient, informative, helpful and in every way a pleasure to deal with. We have always, over the past decade, had excellent service from this company.
Customer in Greater London
, work completed
Recommended
Annual service
Customer Service
Quality
Value
The service engineer named Kevin was very polite, friendly and on arrival introduced himself He carried out the service thoroughly keeping us informed throughout. As the water would not be available for a few hours he made sure we had filled up the kettle and any other containers. Kevin worked in an organised and careful manor. On completion of the service he went over what he had carried out on the service and made sure we were happy with it. Thank you Kevin We have been with The Pure Water People for a number of years and have found all their staff friendly and willing to help a great team.
Customer in South Gloucestershire
, work completed
Recommended
Great service
Customer Service
Quality
Value
We recently had a new system installed by AJ from The Pure Water people. The whole experience was excellent from start to finish. The installation was carried out professionally and everything was explained clearly throughout the process. The system is working perfectly and the water quality has noticeably improved, with no chemical taste at all. Living in a very hard water area ( Harlow /Essex) the water softener has already made a big difference. The engineer was friendly, knowledgeable, and left everything clean and tidy afterwards. Highly recommended.
Customer in Essex
, work completed
Recommended