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The Pure Water People

4.8

1673 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1673 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
A very efficient installation service from beginning to end.
Customer Service
Quality
Value
We had an initial consultation with Francoise, who gave us a very detailed explanation about the company and the service it provides and the aftercare and also demonstrated physically the advantages and benefits of softening the water at our house. We had a over 20 year old water softener installed by the previous owner which had ceased to work properly. Everything was clearly explained including costs and she seemed very genuine. Lee arrived on time on the day of the installation and carried out firstly the removal of the old water softener (which in fact took took longer than the installation of the new water softener), with a lot of skill despite its awkwardness, followed by the installation and commissioning of same. A basic explanation of how to operate it was explained including the connection to our WIFI. The work was conducted in a very tidy manner. All in all we were very satisfied with everything carried out as scheduled and looking forward to the aftercare that has been promised.
Customer in Berkshire Posted on 04/10/2024 , work completed 16/09/2024
Soft water system annual service
Customer Service
Quality
Value
Lewis, from Pure Water People, has just completed our first water system service. He was very courteous and explained, in simple language, what was happening. Overall a job well done and simple instructions for the layman to follow.
Customer in South Gloucestershire Posted on 27/09/2024 , work completed 27/09/2024
12 Years & Counting, An Excellent Company and Service
Customer Service
Quality
Value
Lewes the "The Pure water People" technician provided a comprehensive service, which covered water softening and filtered drinking water. Lewes clearly explained why & what he was doing. I have been serviced annually for 12 years. Finally Lewes also gave me a look forward regarding the items that may need replacing next year. The Pure water People always call me in good time to arrange the service visit at a convenient time, their number is in my contact list as my BT Premium (VOIP) home phone and iPhone only ring if the incoming call is in their respective contact list.
Customer in Berkshire Posted on 25/09/2024 , work completed 24/09/2024
Great product and excellent service
Customer Service
Quality
Value
Had to decide between Pure water and another vendor. Pure water team came across as professional, knowledgeable, with competitive prising. They had great product options. We got excellent installation service and cannot complain. Highly recommended.
Customer in Berkshire Posted on 18/09/2024 , work completed 07/09/2024
Service
Customer Service
Quality
Value
Annual Service completed today by Lewes. Arrived on time. Courteous throughout visit. Kept us informed what he was doing. Considerate not to make a mess.
Customer in Oxfordshire Posted on 16/09/2024 , work completed 16/09/2024
Outstanding Service from Start to Finish!
Customer Service
Quality
Value
I recently had a water softener installed by Pure Water People, and the entire experience was fantastic. Neil demonstrated how the system worked beforehand and followed up as promised, ensuring everything was on track. Then, Kevin, the engineer, handled the installation with great professionalism. He walked me through each step of the process, explained everything clearly, and answered all of my questions. Both Neil and Kevin were incredibly friendly, polite, and efficient. I couldn’t be more satisfied with the service and would highly recommend Pure Water People to anyone!
Customer in Bristol City Posted on 14/09/2024 , work completed 10/09/2024
Excellent product and customer service
Customer Service
Quality
Value
We've had a pure water system since the early 2000s, when Pure Water People were called Aquatec. The system has been brilliant and the higher quality water really helped my daughter's eczema. They helped us de-install and re-install when we moved house in 2006, and come annually to service the equipment. They're always friendly, prompt, and tidy. After 20+ years, our system needed an upgrade, and that was organised really well. We've been using the new system for around a month now, and it's excellent. Really happy customer, who recommends this company.
Customer in North Somerset Posted on 13/09/2024 , work completed 13/08/2024
Annual Service by Lewis
Customer Service
Quality
Value
Ever since we had the water purification system installed in 2018 we have been very happy with it. Our mains water never tasted good and left the taps and kettle with a reddish tainted lime scale. Now we have palatable water and no lime scale. The system has been regularly maintained by the company who have always turned up at the time agreed, and their engineers have always been friendly, helpful and courteous. I would have no hesitation in recommending The Pure Water People to anyone wanting clean reliable drinking water.
Customer in Berkshire Posted on 09/09/2024 , work completed 09/09/2024
Very efficient and problem free
Customer Service
Quality
Value
The Installation went very well. Lee was our engineer who we have had before to service the old system. He was very good, friendly, explained the installation to us and made sure we still had an external tap with untreated water for the pond etc. There had possibly been a potential issue as to whether it would all fit under the sink as the old system was sited outside but Lee persevered and all was well. The cabinet the old system was installed in was removed and everything was left nice and tidy. We are very happy indeed Difficult to determine a rating for value though!
Customer in Greater London Posted on 05/09/2024 , work completed 13/08/2024
Excellent service from Mike
Customer Service
Quality
Value
Mike, the engineer from Pure Water People is a nice and considering guy, always came on time and explained in details what he was doing. Left the place dry, clean and tidy as well after he finished his job. Glad to have you every time! Well done!
Customer in Wiltshire Posted on 04/09/2024 , work completed 04/09/2024