The Pure Water People

We had a water softener and purification system installed. We can highly recommend The Pure Water People. They are extremely professional while remaining friendly. We were very impressed right from setting an appointment to have our needs accessed, the actual consultation and the installation. They followed up to ensure the appointments were still convenient and they were punctual each time. Neil was brilliant during the consultation and answered all our questions. Installation was quickly arranged and Lee was super. He arrived on time, his work was impeccable , fully explained the solution and left everything spotless. All in all a great experience and definitely recommend. A great people to do business with

Our filter system was removed in order to replace the patio on which it stood. The filters subsequent replacement and installation of a new housing was completed by Kevin. He overcame a couple of obstacles with a smile and a high level of skill. A very competent member of staff and a credit to The Pure Water People. We look forward to the luxury of soft water again, as well as no longer having the chemical smell that Fluoride gives to the very hard water which clogs pipes and kettles etc. Thank you very much Kevin.

The task was carried out by KEVIN who initially said it should take about 2 hours. He ran into various problems as the brief he had been given did not fit the actual task. The work took over 6 hours but was carried out exceptionally well, keeping us informed on all work being undertaken as it progressed. There were problems with the system enclosure due to sloping concrete, the electrical part of the system which required a socket and unfortunately there was a drain in the way. Kevin was really good at sorting each problem as it occurred, having an excellent trade knowledge and the finished job is very good. We can only say a really big thank you to him for taking the time to sort the problems out in such a professional manner.

Many thanks to Lewis for the way he diagnosed and corrected the problem with our water softener. He checked our whole cold water system, updated the machine's computer, replaced a suspect small pipe joint, tested float operation and left us with a correctly working machine. He was friendly, courteous and gave us an impression of confidence. We'd be happy to meet him again.

Mike came on time and worked tirelessly on a difficult job He had to replace valves which were leaking and adjust the cabinets to fit a very snug softener. He took on the the task with determination and good humour until it was perfect He also was excellent at explaining the new set up He didn’t go until he was completely satisfied Well done

Kevin attended within the time period specified on making the booking. He was checking the drinking water and replacing filters for drinking water. In addition he was exchanging the Cr v unit, testing and flushing main unit and checking for leaks. Did this well flushed the system and was very helpful and well-mannered. Checked for leaks and gave us information on what was done. Happy with results and done in good time.

Everything very satisfactory. Head Office in Bristol very helpful. Kevin the engineer's work was excellent and he was very polite and helpful. I hope he visits next time.

Lee, the engineer from Pwp, did a fantastic job installing our water system. Arrived on time and did a great job. Very professional and installed the filter in the right location by saving space in the kitchen.

We have had the water softener for 14 years and we have always had excellent service by the company The Pure Water People. We have just had the annual service provided by Lewis who checked everything thoroughly and changed all the filters. He gave us very useful information regarding our stop cock that really needs changing. The office staff are always very pleasant and helpful.

I have always been impressed by the quality of The Pure Water People's annual service but this year was exceptional. Not only was Mike extremely knowledgeable about the system, but he explained what he was going to tweak and why and also talked through various options going forward given my current system is 17 years old. There was no sales pressure whatsoever but, on hearing the various options, I was persuaded to go for a new drinking water system which would give me much greater flow given I had the whole family coming for Christmas and suggested he could probably fit before Christmas. I can't praise this company enough.

The yearly inspection including the change of filters was carried out by Mike. All done at the arranged time in a very friendly and tidy manor. Seeing that I was having difficulties with a punctured tire on my car Mike took over and carried out the work which was beyond my capability. My thanks to Aquatec for sending me such a wonderful engineer.

It was a pleasure to welcome engineer Mike back on site. He was punctual, polite and friendly, and as pleasant to deal with as ever. He serviced my unit and replaced a small leaking split tap (after 13 years use!) on one of the cylinders. His work was professional and thorough as always and his general advice on the care and maintenance system, which continues to work well, was greatly appreciated. A great product and an engineer who is a credit to his employers.

We’ve been happy with the quality of the water produced by the system. It was already installed when we moved in and have had it serviced every year by Pure Water People with a filter changed this year. It’s usually Lewis who services the unit and it is good to have someone who really knows how it works to call on. We are in a very hard water area and when we could not use the water softener due to building work the kettle furred up almost overnight so we wouldn’t be without it.

This was an annual maintenance and system check visit to ensure that my water softener system was working to maximum efficiency. Engineer Lewis arrived well within the promised time “window”, explained what he planned to do and, basically, just got on with the job giving advice as he progressed. I pay for this service by monthly direct debit and regard the service as money well spent. I should add that the girls in the office are super efficient in handling bookings etc. Many thanks to The Pure Water People Team.

Our Pure water system was installed six years ago, a very worthwhile investment. The annual service was completed today by Mike who installed the equipment six years ago. Arrived as arranged, a very personable and efficient engineer…

We had a soft water system installed in 2018. It performs exactly as we were told it would, all appliances which use water have no limescale build up now, even our 18 year old washing machine now runs like a dream! It has saved us money in cleaning products and more importantly time that we used to spend trying to remove limescale damage on kettle, sinks, taps, toilets etc.. The service engineer Lewis who came to give our system it’s annual service turned up punctually and was very considerate, he explained everything he was doing and when he left us the kitchen was clean and tidy.

I have been a customer of this trader under its present and former name since the 1990s which is a testament in itself to the quality of the work. We had the present system installed in 2006 when we bought this house. This year I was advised it needed upgrading . The price quoted was very fair so I decided to go ahead. An appointment was made for two weeks later. It so happened that Mike who came to fit it had fitted the original one in 2006! He was extremely good and talked me through the system once installed. He also cleared up after himself and left the place spotless. It was a pleasure to see him after all those years . I had a new tap fitted as well which is so much better. I would thoroughly recommend this trader. In all the years I’ve dealt with them I’ve had no problems and they have regularly serviced the system and their engineers have been very competent and friendly.When you ring the staff are always very friendly and helpful too so it is a good experience all round

We had a new water system from Pure Water people 2 years ago after upgrading our old system that was 20+years old. The system means we have no trouble with limescale in any of our appliances and have beautiful clean fresh water to drink. Louis arrived on time to perform the yearly change of the pure water filters. He checked that the system was performing properly and after changing the filters checked/repressurised the filtered water storage tanks. Very satisfied with the system and the job done.

The engineer arrived on time, explained all what he would be doing, was friendly especially with the dog. Also explained what we need to do in the future.

The system was installed by The Pure Water People about 5 years ago and it has given us no problems. The work carried out this morning was the annual service including the replacement of filter cartridges. Lewis who carried out the work was very thorough and checked all our system for connectivity, and topped up my salt reservoir. I am very please we had the system installed as we no longer have a problem with lime scale and use much less detergent in our washing.