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The Pure Water People

4.8

1803 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance

  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1803 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Recommended

Recommended

by 100% of customers
Sort by
Professional, knowledgeable and friendly
Customer Service
Quality
Value
The staff at the end of the phone are always helpful and friendly. There is never any pressure to buy or spend money, and there is the option to spread payments for a service or for replacement parts if necessary. The engineers who visit to service the equipment are polite, friendly and enthusiastic about the product and take the time to ensure that customers are using the filter to its best potential. Their communication is excellent and they are happy to answer questions and give advice. The product works as advertised. We live in a very hard water area and our taps and kettle no longer show any signs of limescale and our water does not taste/smell of chlorine anymore.
Customer in Oxfordshire Posted on 13/05/2023 , work completed 03/05/2023
Recommended
The trader replied (on 23/05/2023)
Reviews like this mean a lot to us here at team PWP - we really do work tirelessly to ensure that all customers have a great experience with us, from booking in your service to your engineer's visit. We pride ourselves in good communication and value for money. Thank you so much.
Service for Water softener
Customer Service
Quality
Value
Filters changed, helpful and well-mannered people
Which? Trusted Traders Consumer Posted on 11/05/2023 , work completed 04/05/2023
Recommended
The trader replied (on 23/05/2023)
short, sweet and five fabulous stars
Extremely Happy
Customer Service
Quality
Value
Very well done. We've had our water softener upgraded and it should be much more efficient.
Which? Trusted Traders Consumer Posted on 11/05/2023 , work completed 10/05/2023
Recommended
The trader replied (on 23/05/2023)
Thanks for choosing us to treat your water once again, we appreciate and value your custom.
Annual Check Up
Customer Service
Quality
Value
The annual checkup on my water filter was carried out efficiently and quickly. Kevin and Lee did a really good job, whilst also being very friendly and providing great customer service.
Which? Trusted Traders Consumer Posted on 11/05/2023 , work completed 04/05/2023
Recommended
The trader replied (on 23/05/2023)
Kevin and Lee are brilliant engineers and very friendly too, it's all about your service and we are happy that you are ! Many thanks.
Water system annual service
Customer Service
Quality
Value
Technician Lowes arrived on time and called us 20 minutes before arrival. Annual service completed efficiently and good feed back of possible future upgrades to system which has been installed for 19 years and has worked flawlessly. Recommended a modification to the shut off valves to make them easier to operate which I have decided to do. We have always received excellent service from this company.
Customer in Berkshire Posted on 10/05/2023 , work completed 10/05/2023
Recommended
The trader replied (on 23/05/2023)
Thankyou for your kind words - we do love a happy customer here at team PWP.
Excellent work as usual
Customer Service
Quality
Value
We have had their system for 10 years plus and we are delighted with the fact that we always have soft water and no limescale. They service the system once a year and today Lewis carried out the annual service with his usual efficiency in a cheerful and knowledgeable fashion. We highly recommend the Company.
Customer in Berkshire Posted on 10/05/2023 , work completed 10/05/2023
Recommended
The trader replied (on 23/05/2023)
10 years of wonderful water and many more to come - Lewis is a super cheery engineer, and thankyou for your kind comments and five star review.
A job well done
Customer Service
Quality
Value
The technician arrived on time, to carry out maintenance on the softener, and the work was completed efficiently. Explanations of the work were clear.
Customer in Somerset Posted on 10/05/2023 , work completed 09/05/2023
Recommended
The trader replied (on 23/05/2023)
We appreciate you taking the time to review us. Many thanks and take care.
Service maintenance
Customer Service
Quality
Value
Today I had my annual service done. Changed filters on drinking water,tests done etc, all done by KEVIN. Very happy with this technician , helpful,professional, friendly. Thank you.
Customer in Oxfordshire Posted on 05/05/2023 , work completed 05/05/2023
Recommended
The trader replied (on 23/05/2023)
five stars and very nice words - many thanks.
Great work and system
Customer Service
Quality
Value
Had the water purification/ softener system installed since 2018. Always good service and annual maintenance visits are consistently very good. Today, Kevin & Lee did an excellent job on annual maintenance.
Customer in Greater London Posted on 04/05/2023 , work completed 04/05/2023
Recommended
The trader replied (on 23/05/2023)
a super review, thankyou so much - five stars and a very happy team PWP.
Very Pleased
Customer Service
Quality
Value
Very pleased with the engineer Lee who came out - did a really good job
Which? Trusted Traders Consumer Posted on 04/05/2023 , work completed 28/04/2023
Recommended
The trader replied (on 23/05/2023)
five fabulous stars and many thanks for making the effort to review us.
Great Job
Customer Service
Quality
Value
Professional work done on time and to a very high standard
Which? Trusted Traders Consumer Posted on 04/05/2023 , work completed 28/04/2023
Recommended
The trader replied (on 23/05/2023)
Thanks for your kind words and review.
great service as usual
Customer Service
Quality
Value
Lewis, the Engineer from The Pure Water People was punctual, very knowledgeable regarding the system and the work undertaken plus explained what and when particular parts would probably need changing/updating etc. All aspects of the service were explained and carried out effectively, with the price being advised prior to the visit. Lewis also gave me advice on simple things I could do to help maintain the system.
Tony in Hampshire Posted on 03/05/2023 , work completed 26/04/2023
Recommended
The trader replied (on 23/05/2023)
Hi Tony, thanks for your comprehensive review of our products and services - Lewis does love to see his name up in lights too - he is a very popular chap!
We like pure water in London and appreciate good service
Customer Service
Quality
Value
We have used this service for 7 years. Pure soft water in a hard water area like London is good by removing Lime Scale. The drinking water tap is great. The service has always been very friendly and efficient. Minor adjustments on both sides have been dealt with properly. Lewis did a good job today on our annual check up and also capably led me through a minor adjustment to the settings on the system over the phone when I was concerned about salt usage. I am not competent to report on value
Customer in Greater London Posted on 27/04/2023 , work completed 27/04/2023
Recommended
The trader replied (on 23/05/2023)
We are always on hand to help and support our customers. We appreciate your review and your time. many thanks.
Excellent
Customer Service
Quality
Value
Just had Kevin and Lee round who sorted problem with water softener, they were friendly and efficient, and left it in full working order.
Which? Trusted Traders Consumer Posted on 27/04/2023 , work completed 26/04/2023
Recommended
The trader replied (on 23/05/2023)
five fabulous stars, it means a lot to us here at team PWP!
Maintenance Service
Customer Service
Quality
Value
Lewis did his work excellently. We have used him before and are very happy to leave a review
Which? Trusted Traders Consumer Posted on 27/04/2023 , work completed 24/04/2023
Recommended
The trader replied (on 23/05/2023)
Lewis will be happy to get a mention too - thankyou happy customer!
Very Good
Customer Service
Quality
Value
Excellent service, everything explained. Call to say when they are coming and arrive on time. Lewis was fantastic, very polite. Everything left as it was found. Explained everything clearly.
Which? Trusted Traders Consumer Posted on 27/04/2023 , work completed 17/04/2023
Recommended
The trader replied (on 23/05/2023)
a smashing review of Lewis and our services - thankyou for taking the time to review us.
Great work very efficient
Customer Service
Quality
Value
Lee was very polite made me feel at ease. Very neat and tidy work. After installation Lee explained how it works and gave advice. Very pleased with the job completed and in a good time scale.
Customer in Swindon Posted on 20/04/2023 , work completed 19/04/2023
Recommended
The trader replied (on 23/05/2023)
Lee is a very talented very lovely engineer, I will pass your kind words on to him. Thankyou.
efficient service
Customer Service
Quality
Value
This company has provided efficient service to our water softener unit for more than 10 years. They carry out the work efficiently and on schedule arranged by telephone. Lewes has carried out our annual service for the last 3 years and is always polite and helpful in explaining what is being done on the appointment.
Customer in Oxfordshire Posted on 17/04/2023 , work completed 17/04/2023
Recommended
The trader replied (on 23/05/2023)
10 years of wonderful treated water and custom - thanks for reviewing us.
Good service from start to finish
Customer Service
Quality
Value
The Pure Water People Ltd are thorough in what they do and how they treat their customers. They clearly aspire to a high standard of service and do their best to honour their commitments and keep their customers fully informed. Lewes, who came to service the boiler today, had done his homework on our set-up the night before. As for the quality of the work, we have not had any issues since we installed the system ten years ago. I am a satisfied customer.
Charles in Somerset Posted on 14/04/2023 , work completed 14/04/2023
Recommended
The trader replied (on 23/05/2023)
Hi Charles - we really do appreciate your very lovely words - we do aspire to achieve high standards in all aspects of the business here at PWP and reviews like yours make our hard work worthwhile. Huge appreciation.
Great company with a great water treatment solution!
Customer Service
Quality
Value
The Pure Water People were brilliant to deal with from; following my web enquiry up straight away, to a very comprehensive demonstration and followed by a flawless installation from Lee's & Kevin. The installation turned out to be a lot more complicated than originally thought but the floorboards and carpets were relaid perfectly. I would highly recommend this company.
Customer in South Gloucestershire Posted on 13/04/2023 , work completed 12/04/2023
Recommended
The trader replied (on 23/05/2023)
I remember this installation - we literally were multi-skilled, multi-talented water installers and carpet fitters all in one visit! Lee and Kevin (aka The Chuckle brothers) are a brilliant team! The end result was marvellous and we are over the moon that you are happy with your wonderful water at home. Please do tell lots of people about us!
Annual Service
Customer Service
Quality
Value
What can I say? It's Mike. He's brilliant! He has always provided a professional, knowledgeable and friendly service over the years, whether for installations or annual services, and nothing has changed. Thanks Mike and thanks to the whole team.
Customer in Oxfordshire Posted on 12/04/2023 , work completed 12/04/2023
Recommended
The trader replied (on 23/05/2023)
Mike is brilliant - he's been with the business over twenty years, knows everything there is to know about water quality and we are very lucky to have him! I will pass your kind words on to him - thankyou.
Annual service
Customer Service
Quality
Value
Arrived on time to carry out the service on the water filter and drinking water system. Was very helpful and always clean and tidy.
Customer in South Gloucestershire Posted on 07/04/2023 , work completed 06/04/2023
Recommended
The trader replied (on 30/05/2023)
we appreciate you leaving us a wonderful and much appreciated five star review.
Quality service, as expected.
Customer Service
Quality
Value
The maintenance visit was previously arranged. Visit was confirmed several days in advance. Engineer was personable, obviously competent and helpful. Arrived within the time frame quoted and did not waste any time when here.
John in Wiltshire Posted on 05/04/2023 , work completed 27/03/2023
Recommended
The trader replied (on 30/05/2023)
many thanks John - it is great to hear that we communicated well with you.
Water filter maintenance
Customer Service
Quality
Value
Excellent service as usual. Mike made a prompt arrival. He was very pleasant and efficient and also very informative.
Sue in West Midlands Posted on 04/04/2023 , work completed 04/04/2023
Recommended
The trader replied (on 30/05/2023)
An all round great service - thanks for your kind words. See you soon and take care.
Excellent Service
Customer Service
Quality
Value
Lewis called to give me notice before coming. He arrived on time, good to see a familiar face. Explained very clearly what he was doing, was tidy and clean and we had a nice chat.
Which? Trusted Traders Consumer Posted on 30/03/2023 , work completed 23/03/2023
Recommended
The trader replied (on 30/05/2023)
A lovely review for Lewis and team PWP! Many thanks
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.