/
Endorsed by Which?
The Pure Water People
Opening Hours
Today - 08:30–19:30
- Monday 08:30–19:30
- Tuesday 08:30–19:30
- Wednesday 08:30–19:30
- Thursday 08:30–19:30
- Friday 08:30–19:30
- Saturday 08:30–12:30
- Sunday - Closed
Organisations and Awards
About
We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!
The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.
With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.
Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!
What we do
Water softener installation and maintenance
Plumbers
- Water softener installation and maintenance
Water treatment
More Services
- water purification
- drinking water treatment
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
1833 reviews
Recommended
Recommended
by 100% of customers
Sort by
YEARLY SERVICE
Customer Service
Quality
Value
My water machine now over 10 years old and every year its service is completed perfectly. Lewis who has done it 2-3 times before is always punctual, phones to say he is on his way and explains what the process is. He chats as he works and is a really good `advert` for the company. The office staff are also helpful and kind, happy to chat, nothing is too much trouble so a great company all round,
Customer in Greater London
, work completed
Recommended
New Water System
Customer Service
Quality
Value
New system installation, Lee was very thorough, neat and tidy and left the place clean
Which? Trusted Traders Consumer
, work completed
Recommended
Great service, clean and efficient
Customer Service
Quality
Value
Lewis, arrived in good time for our annual service. He did the work quickly and tidily, afterwards explaining what he had done as well as giving advice on future system optimum performance.
Customer in Surrey
, work completed
Recommended
Aqua Tech Pure Water Repair
Customer Service
Quality
Value
Having been unable to obtain pure water through our system, I had no qualms in contacting The Pure Water People to remedy the problem. Lewis, the Engineer, whom has visited on several occasions over the past nine years or so to service the equipment, arrived on time, following a courtesy call to notify of his e.t.a. After diagnosing the problem, he completed the repairs and replacements, which were quite tricky in gaining access to, explaining to me each procedure. My only gripe was the £95 call out charge I had to pay, but the replacement part was covered by my guarantee!
Customer in Surrey
, work completed
Recommended
Great work and considerate
Customer Service
Quality
Value
We have used this company for some time and all of their engineers are very polite and helpful. Today Lee is at my home to install a new water softener system, he is patient to explain the new system to us and considerate to the house. Efficient work and discussion of possible options before going forward with work. Recommend this company if you would like to install a water softener system. They provide services in a large area so give them a ring for quote
Customer in South Gloucestershire
, work completed
Recommended
Excellent Service
Customer Service
Quality
Value
Service Engineer Lewes arrived on time and completed a thorough service ensuring we continue to get soft clean water and safe quality drinking water.
Customer in South Gloucestershire
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Very friendly maintenance engineer (Lewis). Quick, efficient and helpful. Would recommend them to anybody.
Which? Trusted Traders Consumer
, work completed
Recommended
Water Softener Installation
Customer Service
Quality
Value
We have just had our new Kinetico Premier Water Softener installed. The work done was professionally done, by an experienced engineer (Kevin). Nothing was too much trouble to explain. The kitchen and outdoor space was left very clean. Looking forward to using our new system.
Customer in Bath and North East Somerset
, work completed
Recommended
Pure water experience
Customer Service
Quality
Value
Nice experience. We saw the advertisement on the bicycle nearby for the first time. Then we found out that water in Oxford is really hard.20 times harder than standard level. So we decided to get a soften water system install. We feel very lucky to choose the pure water.Very good service and nice water filter, specially thanks lee for the installation. The pipe are well placed and fit all our request.Nice job done.
Customer in Oxfordshire
, work completed
Recommended
Annual service
Customer Service
Quality
Value
had my water softener and purifier since 2007 and have it serviced every year the staff are always friendly and helpful and informative today Kevin sorted out a problem with my tap before I'd even had the chance to ask him about it , I'd recommend the Pure Water People to anyone
Customer in Berkshire
, work completed
Recommended
water system service
Customer Service
Quality
Value
changed filters and tested water system for the softness. Explained everything as he went along, engineer was Lewis. Had to have a part changed and adjusted system to be at most economical. Very clean and tidy and left everything as it was before.
Customer in South Gloucestershire
, work completed
Recommended
Very professional service provided
Customer Service
Quality
Value
Procedures fully explained , very happy with work carried out, and would highly recommend.
Which? Trusted Traders Consumer
, work completed
Recommended
Really helpful, really nice
Customer Service
Quality
Value
I'd like to praise Lewis, who did and explained everything. Tidied up really well after the work was completed.
Which? Trusted Traders Consumer
, work completed
Recommended
A great experience
Customer Service
Quality
Value
I appreciated that Kevin kept me apprised of his expected time of arrival following a traffic holdup en route and he arrived at his newly appointed time. His checks showed that the hardness setting needed to be adjusted then the maintenance filters and CRV were replaced and everything was tested. Kevin is very friendly, professional and knowledgeable. I moved house last year and am so pleased that I transferred my unit to the new address. All sorted for another year.
Customer in Dorset
, work completed
Recommended
Professional, knowledgeable and friendly
Customer Service
Quality
Value
The staff at the end of the phone are always helpful and friendly. There is never any pressure to buy or spend money, and there is the option to spread payments for a service or for replacement parts if necessary. The engineers who visit to service the equipment are polite, friendly and enthusiastic about the product and take the time to ensure that customers are using the filter to its best potential. Their communication is excellent and they are happy to answer questions and give advice. The product works as advertised. We live in a very hard water area and our taps and kettle no longer show any signs of limescale and our water does not taste/smell of chlorine anymore.
Customer in Oxfordshire
, work completed
Recommended
Service for Water softener
Customer Service
Quality
Value
Filters changed, helpful and well-mannered people
Which? Trusted Traders Consumer
, work completed
Recommended
Extremely Happy
Customer Service
Quality
Value
Very well done. We've had our water softener upgraded and it should be much more efficient.
Which? Trusted Traders Consumer
, work completed
Recommended
Annual Check Up
Customer Service
Quality
Value
The annual checkup on my water filter was carried out efficiently and quickly. Kevin and Lee did a really good job, whilst also being very friendly and providing great customer service.
Which? Trusted Traders Consumer
, work completed
Recommended
Water system annual service
Customer Service
Quality
Value
Technician Lowes arrived on time and called us 20 minutes before arrival. Annual service completed efficiently and good feed back of possible future upgrades to system which has been installed for 19 years and has worked flawlessly. Recommended a modification to the shut off valves to make them easier to operate which I have decided to do. We have always received excellent service from this company.
Customer in Berkshire
, work completed
Recommended
Excellent work as usual
Customer Service
Quality
Value
We have had their system for 10 years plus and we are delighted with the fact that we always have soft water and no limescale. They service the system once a year and today Lewis carried out the annual service with his usual efficiency in a cheerful and knowledgeable fashion. We highly recommend the Company.
Customer in Berkshire
, work completed
Recommended
A job well done
Customer Service
Quality
Value
The technician arrived on time, to carry out maintenance on the softener, and the work was completed efficiently. Explanations of the work were clear.
Customer in Somerset
, work completed
Recommended
Service maintenance
Customer Service
Quality
Value
Today I had my annual service done. Changed filters on drinking water,tests done etc, all done by KEVIN. Very happy with this technician , helpful,professional, friendly. Thank you.
Customer in Oxfordshire
, work completed
Recommended
Great work and system
Customer Service
Quality
Value
Had the water purification/ softener system installed since 2018. Always good service and annual maintenance visits are consistently very good. Today, Kevin & Lee did an excellent job on annual maintenance.
Customer in Greater London
, work completed
Recommended
Very Pleased
Customer Service
Quality
Value
Very pleased with the engineer Lee who came out - did a really good job
Which? Trusted Traders Consumer
, work completed
Recommended
Great Job
Customer Service
Quality
Value
Professional work done on time and to a very high standard
Which? Trusted Traders Consumer
, work completed
Recommended