The Pure Water People

Lewis, the Engineer from The Pure Water People was punctual, very knowledgeable regarding the system and the work undertaken plus explained what and when particular parts would probably need changing/updating etc. All aspects of the service were explained and carried out effectively, with the price being advised prior to the visit. Lewis also gave me advice on simple things I could do to help maintain the system.

We have used this service for 7 years. Pure soft water in a hard water area like London is good by removing Lime Scale. The drinking water tap is great. The service has always been very friendly and efficient. Minor adjustments on both sides have been dealt with properly. Lewis did a good job today on our annual check up and also capably led me through a minor adjustment to the settings on the system over the phone when I was concerned about salt usage. I am not competent to report on value

Lee was very polite made me feel at ease. Very neat and tidy work. After installation Lee explained how it works and gave advice. Very pleased with the job completed and in a good time scale.

This company has provided efficient service to our water softener unit for more than 10 years. They carry out the work efficiently and on schedule arranged by telephone. Lewes has carried out our annual service for the last 3 years and is always polite and helpful in explaining what is being done on the appointment.

The Pure Water People Ltd are thorough in what they do and how they treat their customers. They clearly aspire to a high standard of service and do their best to honour their commitments and keep their customers fully informed. Lewes, who came to service the boiler today, had done his homework on our set-up the night before. As for the quality of the work, we have not had any issues since we installed the system ten years ago. I am a satisfied customer.

The Pure Water People were brilliant to deal with from; following my web enquiry up straight away, to a very comprehensive demonstration and followed by a flawless installation from Lee's & Kevin. The installation turned out to be a lot more complicated than originally thought but the floorboards and carpets were relaid perfectly. I would highly recommend this company.

What can I say? It's Mike. He's brilliant! He has always provided a professional, knowledgeable and friendly service over the years, whether for installations or annual services, and nothing has changed. Thanks Mike and thanks to the whole team.

Arrived on time to carry out the service on the water filter and drinking water system. Was very helpful and always clean and tidy.

The maintenance visit was previously arranged. Visit was confirmed several days in advance. Engineer was personable, obviously competent and helpful. Arrived within the time frame quoted and did not waste any time when here.

Excellent service as usual. Mike made a prompt arrival. He was very pleasant and efficient and also very informative.

Kevin did a very efficient job while servicing the water filter. He explained everything he did and was very pleasant. We'd definitely recommend him.

Kevin came very polite and very friendly. He did the service and then told me all that he had done, it did not take him very long as he knows what he is doing Thank you

The Pure Water People proved again how customer focused they are. Kerry is polite and books the appointment well in advnace as is flexible. Kevin was the service engineer and was great. Gave advice on the state of the system and how to get the best of the service recalibrated the water system to allow for the change in our water hardness cleaned up and was polite. AND more important we could notice the improvements after the service.

Excellent service today from Kevin at the Pure Water People. He serviced our water softener, replaced old parts and was very careful to check the system was working. Thank you.

Another annual service today. Booking and communication re time of arrival very efficient. Lewis also phoned ahead and was his usual friendly, efficient and professional self. It's always nice to see the same person sometimes and he remembered all about our house and system. System continues to provide us with clean soft water and no limescale. Brilliant product and great service - thank you.

Mike was very helpful in explaining any issues that were raised. The minimal amount of disruption and cleared up any dirt or waste produced. The whole new water purification system was installed in a very few hours.

Kevin arrived to service my water system and was a happy chap explained what he was going to do. Had a nice chat while he was working and answered all the questions I asked. Left everything nice and tidy, excellent job thanks Kevin.

Contacted 2 months prior to due date to arrange a convenient date/time plus quote for cost. Confirmation call 2 days ahead. Lewis called ahead to confirm his arrival time which was as agreed. Completed the service quickly and efficiently, was friendly and helpful throughout and checked that we were happy before leaving. Costs as quoted. We have had Pure Water's softening system for 11 years, have never had any problems with first class service every year. Would have no hesitation in strongly recommending The Pure Water People to others.

After 27 years, our Kinetico water softener, which had never had any attention whatsoever, apart from rinsing out the salt hopper twice in that time, finally gave up the ghost! A phone call to Kathy at the 'Pure Water People', Staple Hill, Bristol was met with enthusiasm, knowledge of the Kinetico product and a clear recommendation for a replacement - not in a months time, not in a weeks time, but within a few days! Charlotte followed the initial call with proposals for the installation date and I was confident from these conversations, that this was going to be a trouble free process - and it was! Kevin, the installation engineer, rang the evening before he was due and arrived on time. A friendly and obviously very experienced installer, he first looked at the installation site - in the larder next to our kitchen - and stated that it would be straightforward. The new softener was brought from the van, taken from its box and its workings - which I was reasonably familiar with - were explained. Well before lunchtime, new by pass plumbing had been installed, the unit was connected and the working area left immaculately clean! Kevin even disposed of our old Kinetico for us. Wow! What an amazing company! An instant response, unbiassed advice, promises fulfilled, staff who were helpful, polite and accessible and no unanswered phone calls or long waits for the phone to be answered! What a change these days! Very highly recommended.

Kevin was on time and very professional, cleaned up after himself. Would like him next time to do the work.