The Pure Water People

Very friendly and informative, told me how my usage compared to the average household. Quickly performed the normal annual tasks plus one which takes place every 4-5 years. Couldn't ask for more.

I really appreciate the effort that Francois and Mike went to during the time they were at the property. Francois really explained well what the product is and does and filled in gaps of knowledge that we may otherwise have not been told having previously had a water softener. Mike then came in to assess where the product would be best to go with minimal effort but also explained what work needed to be done if we wanted it in the place of our choosing. We went with the latter and he said he would have to come back again once recommended prework had been carried out by before the next visit. When this was completed we managed to get Mike out again relatively quickly and he went about his business of installing the water softener. He did an amazing job of hiding the additional water pipes and then ensured the layout of any other pipes were clean and tidy. Once finished he explained what he had done and then left us with the product we bought and no mess. Really appreciate the effort made by both members of this company. Would definitely recommend to others.

Thoroughly professional and a friendly service. Kevin installed the water purification system on 21/12/2022. Answered any questions I had and talked me through every aspect of the system. Haven’t had the chance to test the water and it’s quality yet but based but based on the awesome service provided, I can predict I won’t be a disappointed!!

Lewis completed our annual service today. He was very efficient, replacing all the filters on the system and ensuring that when the job was completed there were no leaks and all the pressures had returned to normal. He did a great job cleaning afterwards. I recommend The Pure Water People Ltd and the Rain Soft Water softener system.

Service was carried out quickly and efficiently by Lewis. System has worked trouble free for 5 years now.

once again it was a pleasure to have kevin back (by request) for the annual service on our water system . Despite the bitter cold weather kev gave a full service with his usual polite and helpful attitude . To help with the cold kevin put extra lagging on our pipes to keep everything flowing as it should .A good honest and decent workman and again i shall be requesting kev next year.

Kevin installed our chiller to get the most out of our new pure water system. Kevin was efficient and friendly, the install was mess free and the water is amazing!

Had a guy called Kevin come to my house today 14th December 2022 to change our water filters. He arrived on time and was a credit to his company, he was very friendly and changed filters in good time and left everything clean and tidy. I have to say the pure water company have been coming to me for several years and have always been very professional and Kevin was excellent.

Kevin arrived on time and started the maintenance programme straight away. He explained the processes he was carrying out and in addition he rectified a water pressure problem. Eventhough it was below freezing he worked outside on the filters without complaint. A thoroughly efficient annual service.

I was delighted to find that Kevin, who did my annual service last year, was the engineer. He was very friendly, efficient and tidy. This year the CRV was replaced and still everything was carried out in under an hour. I highly recommend this company and Kevin in particular.

Kevin came to service our water purifier, he was extremely friendly. He worked quietly and checked the whole system , he changed the filters and cleaned up after himself. Very pleased

Kevin came to me do a service on water treatment. Was very friendly and left everything clean and tidy.

Nice to get someone who still remembers you after a year or more. Mike was on time and took the time to explain to me how the system works as I had concerns that it was using too much electricity. Mike changed the time of the flushing as requested and was helpful to help me remember how to operate the board. As we have had that water purifier for 23 years (which is quite a long time), I was offered to change it for a new one (he recommended the smallest one as we are only 2) for a good price but agreed that it could be done once that present one failed. He apologised for the raised price (but then what doesn't these days) and left instructions of what I would need to order should we decided to get a new one.

Been with this company for 13 years and for at least the fourth year been visited by Lewis. He is polite and helpful and works diligently. He tests and corrects anything with no fuss but is happy to explain what he is doing. Never had any problems.

I had my whole house water treatment system installed today and the engineer "Mike" was excellent. He was friendly, knowledgeable, went out of his way to help and was a pleasure to deal with. There was no mess left, the system was explained and I feel I have purchased something of value from a company that so far have been great to deal with.

Called to say they would arrive in 15 mins on day of booking, which they did. Service engineer Kevin was brilliant. Couldn’t be more helpful and polite. Very pleased Thankyou.

Kevin arrived on time, he repaired my water containment box with new panels and lid and put more insulation in, he was pleasant to talk to and explained what he had done, the area was cleaned of any debris, i would highly recommend the company as they are very helpful when you call and always pleasant as was Kevin as this was not his first visit so he is becoming part of my family ha! Ha! And it looks like he may be back again to rectify another problem that he noticed so he took photos to inform the office great job Kevin keep up the good work

Kevin came to change my 4-year filter as well as the usual yearly filter change. As always, he gave a service above and beyond (even refilled the salt box and tidied my kitchen following work). An excellent service that I have no hesitation in recommending.

My water softener system is getting pretty old now now, but The Pure Water People keep the system going for me. Easy to contact arrange service or salt delivery. Technician Lewis quickly sorted things for me on the last two occasions and explained what he was doing all the way through.

I have no hesitation in recommending the Pure Water People. We had their purification system installed 10 years ago, and we had the annual service carried out today. Their annual service is excellent; we have never had to call them out at any other time to rectify a problem. We always ask for Lewis to carry out the annual service because he is efficient, knowledgeable and obliging. He carries out a full check; testing incoming water pressure to outside taps, household water quality, etc. He explains how best to use the system and leaves us with soft drinking water and lime-free water in kitchen and bathrooms. We have always been very glad we had this system installed.

The work carried out by the service engineer, Kevin, was as the agreed schedule and cost. When Kevin arrived he was very polite and friendly. He explained what he was going to do in a manner that was totally understandable, without trying to be too technical and how long he expected the work to take. He carried out a water test first to establish that the system was working correctly then proceeded to get on with the service and changing the CRV unit. The work was carried out effectively and in a timely manner. Kevin informed us when the work was completed and showed and explained to me what he had done. He left the unit clean and tidy before packing up his tools and left. He was polite and informative at all times during his visit.

The soft water system was due for its annual service. Kevin arrived within the agreed time frame and presented as an efficient and friendly worker. The service was carried out with relevant explanations and he left immediately the work had been completed.