The Pure Water People

The engineer Lewis arrived on time and completed the service very quickly. All done well and politely

The installer (Steve) came on time at 0830hrs. He was polite and friendly. The work was carried out with the minimum of mess or disruption and the final installation was neat and tidy. I am happy with the results of the softened water as there are no more limescale deposits on the shower enclosure or on and around the wash hand basins and sinks. There is obviously less soap or detergent used but this is difficult to quantify.

I had a phone call arranging a suitable date and time for the service. I was informed of the name of the engineer who would attend. Ian arrived on time, was very polite and undertook the work quickly and in a professional manner.

The engineer Ian arrived on time and began immediately after introducing himself. He worked quickly and efficiently and answered any all of my questions professionally,showing a deep knowledge of the system. Kelly Smith had already provided us with a quote for the work which was accurate on his invoice. Thank you for a job well done.

Work was carried efficiently, with information provided. All done with minimal fuss engineer Lewis was very good.

We had our annual service with The Pure Water People on 2nd October. The company advised me a couple of days before that they would arrive in the morning. Lewis was our engineer that day, he has been to us several times and is very professional and friendly. He replaced the filters and the price was as advised. Very happy with the company, have used them for over 13 years.

The Pure Water People installed the water softener and water purifying system in my flat for my predecessor here. I contacted them when I saw their phone number on the filter unit under my sink, as I was left with no paperwork to identify the system / the supplier. The Pure Water People gave the system a comprehensive overhaul 3 years ago (as it had been neglected for a few years) and have given it an annual service every October since. They are all friendly, helpful and do an excellent job efficiently and leaving no mess. Their water softening system is very efficient (no limescale, no furring, less soap and detergents) and the filter is wonderful: clean water free of chemicals, as good as the best spring water on (a separate!) tap every day. Transformational.

Lewis came to perform the annual service of our pure water system, which we've had for over ten years. He was very personable and polite and performed all the checks efficiently and thoroughly. He was also nice to my dog! I would have no hesitation in recommending this engineer and this company,

Mike arrived within the given time scale. He was really friendly and wanted to meet our very noisy German Shepherd dog we had put in another room. Mike was very efficient in his work. He explained everything that he was doing and the mechanics of the tap and suggested why it might have broken. He then did the filter changes made necessary adjustments to the main unit settings and all within a very reasonable timescale. We would recommend Mike and hope to see him again.

The Pure Water People installed for me a Kinetico Premier Compact water softener, a Kinetico K5 Pure+ filter for drinking water and a Dante Tri-Pure tap at the kitchen sink. A PWP technician visit within 3 days of my phone call, gave a clear demonstration of the need for a softener, the equipment needed and the location for it. 2 days later their expert and affable fitter, Mike, spent 4 hours installing the system with impressive plumbing and leaving much more usable space in our under-sink cupboard than we had expected. No more lime scale build-up on our taps and showers! An altogether impressive service by people who know what they are doing, have been long-term employees of PWP and give a superior customer experience.

The man, Mike, who did the job was charming, helpful, knowledgeable and professional. He came at the agreed time, which was a relief to me as I have many unexpected commitments at the moment. The work was exemplary, he tidied everything up when he was finished and took away all the waste products. I would recommend the company and Mike again without hesitation.

Mike came to service our drinking water purifier. Mike was very friendly and professional, and very knowledgeable too. He went above and beyond to make sure the system was working well and I was happy with everything.

The engineer (Mike) arrived on time and carried out the work without disruption or fuss. All work carried out was explained to me clearly by him, including recommendations for items additional to a normal service. Completely satisfied.

Lewis carried out the servicing off our pure water system. He was extremely conscientious and took a lot of trouble to ensure that the system was functioning correctly- not minding how long it took. He was friendly and courteous. We have now had this system for 17 years and have always been entirely satisfied with the service we have received and have never regretted having the system fitted.

Good work, highly skilled engineer who is a wonderful ambassador for the company, a very reliable system which we have now had for 18 years and certainly far superior to others we have had in previous houses. The important thing is that this is not just water softening but true water purification by osmotic filter. The tops!

Lewis did a thoroughly good job on my water treatment system. He was polite and very respectful of my property as he had to go all over the house to check taps and toilets. He explained in detail what he was doing and why. He also went through his report with me and left everything neat and tidy. Good work. I would recommend this company to anyone thinking of installing a water softener.

Our engineer 'Mike', arrived on time, and explained his proposed work plan in layman's terms. After fully checking the system and listening to our concerns, he found the water holding canister to be faulty. In line with Pure Waters Office pricing and potential courses of action for the reported fault, he replaced the faulty item with new from his van stock. Mike drained the system, allowed to refill before testing and advising of follow up course of action to be completed by us later that evening. Our softener has now been fully restored to its original working condition and worked problem free since. Mike fully versed us as to our current unit, its longevity and replacements options on the market when it becomes necessary. He is an excellent ambassador for the Company with fine customer facing skills. A job well done, thank you.

Mike came to service our water filter system. He had installed it 5 years ago, and it was great to see him again. He did a very thorough job, highly competent and professional, and he is a really nice guy. 10/10 for Mike!

Routine service was carried out efficiently and thoroughly by a pleasant, polite and knowledgeable engineer.

The appointment for the annual service was made by Jasmine and Kelly in the office and the Engineer Lewis arrived on time on the day. Lewis is very thorough and checked the working of the softener, the quality of the water and the pressure at a number of outlet points throughout the house. Also checking the effect using several machines at once had on the water pressure from the softener. Lewis replaced all the filters in the softener and took away the used ones. He produced a full written report to add to my file. I have had water softeners from the Pure Water People for almost 15 years and fully recommend the Company, the product, and their employees to any prospective clients.

We just had the annual service carried out on our system. Fantastic as always. Lewis arrived on time, worked very efficiently, explaining what he was doing throughout. Great communication from the team from start to finish. Highly recommended.

I have had my water filtration system for about 20 years now. It requires an annual service, one in depth bi-annually. The pure water people always remind me when my service is due and arrange the service to suit my timings as well as when the engineer is in my area. They have very loyal staff and I have dealt with the same office representative the whole time I have been with them which is nice as it enables a friendly relationship to develop. My local engineer Chris has attended at least the past two years and he is friendly but also professional and informative.

Had a great experience with The Pure Water People. AJ came to install our water softener and did an excellent job. He was friendly, professional, and took the time to explain how everything works. The installation was smooth and tidy, and the difference in our water was noticeable straight away. Would definitely recommend both the company and AJ!