The Pure Water People

Lewes checked all of our system and did a water test. He also renewed the filters and completed in good time. We are very pleased with the service and upgrades available.

Have had this water purification system for must be 15 years now. It has never let me down and has been serviced annually in that time. If I ever forget to top up the salt (note. In this system the salt does not end up in the water in the house. You can drink from every tap! The salt is used to clean the filtering system.) I soon notice the kettle scaling up (I live in a very hard water area) but a few days after topping up the salt the kettle clears and is all shiny again. Kevin who serviced the system this year was polite, efficient, clean and tidy as all their engineers are. I plan to live house in the next couple of years and will without any doubt be taking the whole system with me as it has performed outstandingly.

We live in a Victorian house in a hard water area. The mains water feed to the house is the original lead pipe. Looking for a water purifying and softening system The Pure Water People's name cropped up the most and with the best reviews, and so I contacted them via email. I received a quick telephone response with an explanation of what they can offer. They were able to schedule a survey visit to our house within days. Just four days later the water purifying and softening unit was fitted with zero fuss. The engineer was able to cleverly hide the drinking water section thus avoiding us losing kitchen cupboard space. Everything was explained in full. Two months later the benefits are obvious. Truly pure water which seems more pleasant to drink. I feel reassured that I'm not ingesting heavy metals, micro plastics, oestrogen etc. The kettle and glass shower doors are noticeably scale free and we are using way less washing powder and dishwasher soap ( a financial saving and win for the environment). This system is not cheap but should last 25 years with minimal servicing. Plus I'm confident I can speak directly to someone should I have any questions or issues. I can highly recommend them as a company to deal with.

Lewes checked the whole system thoroughly as well as testing the water quality, checking the water pressure and replacing the filters. He explained what he was doing and why as he went along. We have been delighted with the water softener as we have battled with limescale for years but we are now completely scale free. The kettle is still like new. Lewes was able to answer all my questions and was very knowledgeable. The charge was as per the pre-agreed price for the service and all the work was completed in about an hour. I am very pleased both with the system and the service provided by this excellent company.

From initial contact The Pure Water Company kept their arrangements on time. The work was carried out by a very competent plumber who kept us informed of what was happening throughout the whole installation. We now have a much better performing water softener system that now keeps our plumbing free from limescale and provides softened water for the whole house plus very drinkable water straight from the tap. Excellent company to deal with.

Lewes arrived in a timely fashion and outlined the work he was to carry out and enquired if there was any other issues. I pointed out that the drinking water function had failed which he stated could be dealt with and included with the service. We agreed the additional cost and he preceeded with the work. All issues were rectified and serviced, the job being completed in around an hour. All was left in a clean and tidy fashion and the bill duly paid.

Lewis did an excellent first class job completing our annual service, was frienddly and very helpful

We have had our Pure Water filtration system for over 10 years. We live in an area where the water is very hard. The system works well and the water is much softer. We like the fact that the water feels softer when washing and that the kettle, bath, sinks and taps are completely free of scale. We also think that the water tastes better. We are pleased with the service we get from The Pure Water People, they are always pleasant and helpful. They ring each year to arrange our annual service and give a description of the level of service required and also the full cost. We have had Lewis the same engineer to do our service for the past few years. He is always pleasant and friendly. It is nice to get a person you know.

We have been with this trader (under various names) for many years and it has always been very reliable and efficient in servicing our water softener system. In spite of travelling from Bristol, the engineer is always on time and is very helpful and efficient. We have recommended the company to others.

Our water-softening system developed a leak (after 14 years!) so I had to by-pass the system. We immediately noticed the deterioration in our water quality which we had clearly come to take for granted over the past years. This was quite an 'eye-opener' and made us appreciate what a splendid and efficient system we had enjoyed faultlessly for so long. Mike duly arrived and rectified the fault immediately (a joint had parted) as well as undertaking his usual thorough service. He complied with the Trusted Traders Code of Conduct fully in every respect, is, in my opinion, an exemplary employee, and, as always, was courteous, informative, efficient and a pleasure to have on site. Well done, Mike; well done Pure Water!

We've been with this company for over 12 years. We're incredibly happy with the water purification system and the customer service. We have regular services to the system and they're always efficient. One of our regular engineers that comes out is Kevin. He's always super helpful, friendly and knowledgeable, and he completes the service efficiently. He's brilliant. Our only gripe with the company is admin related. It never arranges (or alerts us to) for all the different parts of the service to the system to be done at the same time, and often charges us separate call out fees when jobs could be combined in one engineer visit (e.g. the 4-year CRV replacement, the membrane replacement and the 2-year service could be combined every 4 years for example). Our recent CRV replacement was 4 years overdue but we were not alerted until this year. If these issues were tightened up, the customer service would be flawless. And notwithstanding the admin issues, the actual engineers and system service is excellent!

We have been with this company (under their various names) for many years and have always found them friendly and professional. Kevin today was great, as always. He was doing an annual service. He and Mike, my two "usual" engineers always go the extra mile and never moan. The company keep you informed and are very helpful.

The work was done efficiently, and the engineer, Kevin, was very friendly and, at my request, took me through the process of changing all the filters. I cannot fault the service. 5*****

We have been with this company in its different guises since 1997 and have been thoroughly satisfied with the service staff are very efficient, arrive at the time they stipulate and carry out the service in an efficient manner and are ready to discuss any problems that might arise.

Since the day I got my system I have enjoyed great quality water, and have made significant savings, so much so that I've recommended the system to several friends.

Our kit was installed some 13 years ago, and with caring servicing each year continues to perform well. Ian checked it yesterday and all is good. He repaired the box very efficiently. The kit supplied is great and has helped us a lot over the last few years. I would recommend this system to everyone.

I would definitely recommend the products that The Pure Water People install. We had the Rainsoft TC-M4 with the CRV installed and the Ultrefiner II. Our water tastes like bottled water, cleaning is significantly easier, our skin is softer and just generally all the benefits are very clearly there. Kevin was our installer and he did a fantastic job, very efficient and kept us in the loop throughout whilst ensuring the job was done to our satisfaction. Two things I would mention is that the system is costly, £3750 for ours. The demonstration was really good but the sales person doing it was very pushy in trying to commit us to a sale. Understand it is his job, but it’s not very pleasant to experience - so if you don’t like that, bare it in mind. Regardless, we are very happy with the system and thank The Pure Water People for an overall great experience.

The work was done efficiently, Lewis (service engineer) was very polite and efficient in his work and took great care and attention in completing his work. he was also very friendly he took the time to explain any issues that we have had and offered possible solutions.

Lewis was very knowledgeable and friendly and also extremely thorough, checking everything, from our water pressure in all taps throughout the house. The CRV was replaced (5-year replacement) and the drinking water filters changed. Lewis explained everything as he went along, and answered all our questions. Since having the Pure Water Whole House System Installed, Jane and I have been very impressed with no limescale at all, beautifully soft water in the shower and grade "A" drinking water, I highly recommend the whole house and drinking water to all UK households.