The Pure Water People

Mike arrived in the time slot. Explained exactly what was being done and that was what I expected. Clean efficient and completed in good time.

Kevin arrived on time and did the annual service very cleanly and efficiently. He even fitted longer pipes on the under sink units to enable easier future servicing. All left clean and tidy.

Arrived on time, completed the work quickly and efficiently and it was all done in a little over 30 minutes. System is working great again and I'm very happy with the process of booking and having the service completed.

This was an annual routine service of our water softener and filter system. The technician (named Lewis) was on time and completed a very thorough review of our system and provided additional advice on other related topics, which was very useful and appreciated. The system continues to provide excellent soft water, reducing the need for as much soap powder etc. and reducing the build up of lime scale. The drinking water filter provides excellent quality water and we are often complimented on the taste, particularly in tea. Price for the service seems to have been increased significantly since last year though. No hesitation in recommending the company, their products and the technician. Well done.

After seventeen years some components are getting toward their sell by date. As the system will be disconnected soon to facilitate a house extension, Lewes explained in detail the options most suitable for the situation and we decided on the most effective course of action. Just the kind of excellent service I have come to expect over the years. Cannot fault the dedication. Over the seventeen years I reckon we have saved the system cost in not buying so much soap, washing powder, cleaning products and plumbing bills. Everything feels cleaner after washing, me included. Can’t be without it.

Lewis was our service engineer. Arrived on time was extremely thorough, checking everything, in the softener system and our water pressure in all taps through the house. We had to have the CRV replaced (5 year replacement) as well as the normal canisters changed. Lewis explained everything as he went along, answered all our questions, and we asked a lot! He was polite, tidied up after himself and re checked pipes at the end. Cost was as agreed with the head office . Since having the system put in 5 years ago, we have been very impressed with the speedy response from Bristol when we have phoned with a question or concern. Having the system has meant that we have no lime scale at all, the water is just wonderful to drink, we refer to the water as ‘superior water’ .

Mike had telephoned when close to home and was actually early. He was very polite and friendly and explained all about the installation. He had to be left on his own while we went out, but I was not in the least concerned. When we returned at 1:pm there wasn't much left to do and I was impressed with his work ethics and his tidiness in clearing up any mess made by drilling, etc. Once completed, the system was fully explained, including the important salt tank checks and topping up. We had already been impressed by the Pure Water demonstration, but now, 5 months after installation, the effects are fantastic. Simple things like no teapot staining, no limescale build-up in the kettle, no staining on the sink drainer, a clean shower screen, only a small amount of shower gel/shampoo/washing up liquid needed to produce loads of suds and bubbles, loads of shaving soap suds from a small amount of water on the brush and cleaner tasting drinking water. I think the most noticeable features are the change to the condition of my hair and skin. My skin feels softer and smooth and my hair condition is so much better. I don't know what prompted me to go ahead with the Pure Water installation, but we are so glad that I did. Many thanks.

Kevin was friendly and efficient in performing the annual service on my softener system. The listened to my comments and adjusted the system accordingly. He took the time to explain what the changes would do and even tidied the under sink pipe work. From the booking of the appointment to job completion, everyone was very helpful and a pleasure to deal with.

I can confirm that Kevin visited this morning - and completed the annual service very satisfactorily. He also described the (very good) state of the water / and was also able to fix an issue with the mixer tap (ie. cold water not running efficiently).

Excellent. The service engineer (Kevin) was friendly and professional, unfazed by the hot weather and having spent several hours on the M25 travelling from Bristol. The service was completed successfully in about half an hour and the system back in full function an hour later. So all-in-all excellence all round.

Cannot rate this company highly enough. It is by far the best decision we made to install our purification system, It has made such a difference to our lives. Kelly is always there for advice and is incredibly knowledgeable and helpful. I’ve always been impressed by their team and anyone who has come to service the system and recently Kevin came to disconnect us as we are moving and taking it with us(!) Kevin was really helpful and on time, and has given us great advice. Thanks to everyone and I am already looking forward to having our water system set up in our new home (who knew I would miss our lovely pure water as much as we do!)

Kevin checked our water softener unit after we were experiencing an unidentified noise when using water through the house. He was thorough in his investigation. and was able to accurately advise on what was needed to be done. He gave me absolute confidence in his analysis with his explanation and his previous experience of a similar situation. We now have no noise and a fully functioning water unit- highly recommend Kevin!

The service was performed efficiently and professionally. The service guy, Ian, was very friendly & informative.

We have been with the company, who installed our water system and continues to maintain it, for around twenty years and have always found them helpful and knowledgeable. We are very pleased with our water system, the quality of the on tap drinking water is excellent.

Lewis carried out the service on my equipment quickly and efficiently, without any fuss. He was also very polite and informative. I had the equipment fitted about ten years ago and have had it maintained every year with the same level if service.