The Pure Water People

Mike came to service our water softener and change the water filter. We also needed a new tri-flow tap and Mike was also doing this for us. Very happy with all the work completed, full explanations given to suit my very limited knowledge including when the work became a bit more complex than it should have been due to the state of our sink and tap! The tap is now new and sparkling and no longer leaking. Mike was helpful and friendly.

I had my yearly service on my water purifier. As usual, the gentleman that came was dressed well and very professional. I was telephoned prior to my appointment with an update on the engineer's time of arrival and he arrived on time. He explained what he was going to do and carried out his work. After completing his work he then explained what he had found and the part of the service that could not be done due to the wrong part being sent out. Kevin was very polite, thorough, very clean and tidy. I would highly recommend this company for the water softeners/purifiers as they provide a quality product and maintenance programme to ensure you get the best from your system. They are easy to deal with and you can always get someone to talk to if you need any help.

Lewes arrived to service my water softener by appointment. This is the second year he has undertaken this task so knew me and my system. He carried out the tasks that needed to be done, tested the water all over the house and garden, made a few adjustments, explained what he was doing and cleaned up afterwards. If a water softener is to be installed I would recommend the service that this company offers.

Kevin arrived slightly earlier than quoted. Very quickly sorted the problem with a diaphragm on the drinking water container. Also sorted a problem with an old stop tap. Kevin has been here before. Always cheerful and explained what he was having to do.

Kevin arrived on time and the work was done quickly and efficiently. He checked everything and found a leak outside which I was extremely grateful for. We had been experiencing some damp smells and it seemed a small plastic outside pipe had been nibbled through and I think this was the cause of the dampness. Thank you, Kevin.

Lewis did an excellent job in our service. He is always efficient and very knowledgeable. We have benefitted hugely from having the water filter from the Pure Water People. It keeps our appliances, shower panels and equipment in great shape as there is no scale. We notice the water quality a lot in washing and cleaning ourselves and clothes. And the reverse osmosis drinking water is the best.

We have had our water softener for 10 years fitted by the pure water people We have had a regular service each year Engineer Louis always very polite does an excellent job would recommend highly

As agreed, the service engineer Ian called very punctual today to service and change filters on my system. Charming, personable and professional representative of his company. Completed the service quickly leaving no mess having cleared up behind himself. Very friendly. Have no hesitation in recommending the company and its staff.

Kevin from The Pure Water People, called (as promised) prior to his arrival. Kevin explained exactly what he was going to do to the water system in order to carry out a thorough service. He did a great job, keeping all the areas around him clean and tidy. I am very pleased (once again) with the annual service of our water system.

Mike was very helpful and very skilled - he went out of his way to fit the purifying paraphernalia where we wanted it, and did an excellent job

Very pleased with our recent service and check. Kevin has always looked after our system and is excellent. We have never had any issues with the administration or the quality of the work carried out.

Well impressed with the service, which was carried out swiftly and thoroughly. The service engineer, Lewis, arrived on time and immediately went to work, changing all filters, carrying out water tests, and tweaking the settings in accordance with his findings. He kept us informed of each step and gave us advice on the use of the system, even finding time to reassure our timid rescue dog, who is normally perturbed by strangers, but quickly accepted Lewis. All in all, we were very happy with the visit and the equipment, and would not hesitate to recommend both.

I have had my water unit serviced every year since purchase and every engineer that has visited has been prompt, professional helpful and informative. It isn`t the first time that Lewis has done my service, something he remembers which is a nice friendly touch. In fact I can only sing the praises of the company in general, right from the first phone call to book the appointment to when Lewis says `See you next year` Very happy customer

We had the water softener fitted 19 years ago when our daughter was young and suffering from eczema. Once of the main causes was the hard water in her baths, we also has scale in the kettle and discolouration on the taps. After the softener was fitted the eczema cleared up quite quickly and over the course of a year or two the limescale disappeared. We've had the same kettle for 10 years when the previous one lasted less than 5. We get through far fewer cleaning products than we did before and the soap seems to last for ages. Having had the softener for so long, we'd never want to be without one in the future. Our service today was quick and efficient. Lewis was very knowledgeable about the system and able to recommend future options for maintenance and upgrades. Noting the age of they system we know it won't last for ever so knowing there are options available has given us peace of mind.

The water purification system works well. The annual service was booked, confirmed and completed. Lewes came at the arranged time and did what was needed without problem or fuss.

We have used the service for many years, probably since around the year 2000, and I continue to be impressed by the level of service provided. The office staff are helpful and the engineers are knowledgeable and helpful too. Mike, in particular, is an excellent engineer and an asset to the company who shows attention to detail and represents the company brilliantly. Thank you to everyone for your continued support. Tony

Engineer arrived within the timeframe specified and carried out a thorough job. The site was left clean and tidy.

Mike and his colleague did an excellent job, they were on time and went the extra mile to ensure work was professional and performed to a high standard. Mike provided clear instructions and information on the service back up. Would recommend the company.

The annual service for the water softener was brought forward by three weeks, which I was very pleased about. Kevin arrived at the scheduled time and did a thorough job of checking water purity and then he installed the new carbon filtration unit (sorry, cannot remember its proper name) and ensured that everything was working as it should be and made any adjustments that were needed. I found him to be a very cheerful and friendly and he answered all my questions with patience and made sure that I was happy with the servicing of the equipment. Thank you Kevin for such lovely and professional service.

Had our first 5 year service which meant a particular filter had to be replaced which is expensive but if that means we will have the same quality of water which we have enjoyed over the previous 5 years it is well worth the cost. Mike ( he originally installed it ) did a comprehensive service - extremely knowledgeable and affable person. I wholeheartedly recommend this company.

I can't praise Mike highly enough. His depth of knowledge is amazing. Where plumbers and heating engineers visiting our property threw up their hands in despair at the maze of pipes, Mike simply took the time to work everything out. He is patient and determined and good humoured, and always focused on the customer's needs. Absolute gold standard service.

Initial consultation was helpful and gave sensible options to meet our needs. Fitter, Kevin appeared on time and carried out the installation in meticulous manner in spite of having some space issues to contend with. He was clean, professional and never complained once! System itself is neat and provides the soft water we need. An excellent all round experience.

Lewis had come from Bristol to visit numerous Pure Water installations in East Anglia. The task with us was a review and service after the first year of our installation. Lewis did a very thorough job, explaining clearly what he was doing at each stage. He made an adjustment to make the system more economical with salt, and gave us a couple of useful tips about our regular use.