The Pure Water People

Lewes came to do our annual service and was very courteous, answered our questions about whether the system was fully functioning (it appears we weren't using that much water so the system needed calibrating to be closer to our demand) - and tested the system from all 7 of the rooms where taps are present. Great job!

The company supply & maintain water softening, filtering and purification systems for homes. I decided to have the unit installed several years ago because the local water supply is hard at 300ppm & my family were experiencing dry, flaking & sensitive skin due to washing and showering in the hard water. The unit supplies softened water at less than 40ppm & helped to resolve the sensitive skin issue. It also reduces scale forming in the kettle, on the shower head, cubicle screen and boiler. The unit also filters drinking water improving the taste of any drinks, tea coffee, squash and food etc made with it. When the maintenance team call to arrange a service they give a quote for the annual service. The engineers who call to service the unit are polite and helpful.

A month after having had my water purification system installed, I am so pleased with result. Scale has been banished from my sinks, kettle, bath and showers. Even my families skin has benefited. The water tastes good too and I'm prefer just drinking water now instead of adding cordial. Even the cat prefers it! Mike did a super job installing. He carefully designed the installation to take all my needs into account. Even the foam lagging of the pipes was meticulously done. The only downside of the work is that I've now become a clean freak as it's now so easy to do without all the chemical products. (See! I've cottoned on to you Brits use of sarcasm too :-) ).

I had my system installed by Aquatec and since then have enjoyed their product for the past 9 years. The water quality remains impressive and the fact that the kettle never needs descaling speaks for itself (particularly as this is a very hard water area). We have had no problems with any part of the system in all that time. Engineers conduct an annual service which provides peace of mind and will always give sound adice when asked.

I have used Pure Water since having my system installed some years back. Pure Water provides an excellent service, arrive on time, are respectful, and even offer payment plans for those who need them. Whenever I have needed to call for help to reset the system or even be reminded which type of salt I use (!) the admin and technical team members are always very pleasant I would not hesitate to recommend Pure Water to anyone.

We have had the Aquatec Whole-House Water Purification System now for nearly 10 years and so far it has provided everything that the Pure Water People promised. Each year the annual service has been organised well in advance, carried out on time, speedily and at the promised price. Each engineer has given helpful advice on how to get the best from the system. Looking back on the last ten years we are glad that we made the right choice of equipment and the right people to maintain it.

The engineer Kevin visited today as our display system electric panel had stopped working. Kevin identified the problem straightaway, a mouse had chewed through the wire. Kevin fixed the wire and inserted a non-mouse chewing covering, made a new hole and cleaned up afterwards and got it running again. Kevin was so friendly and professional. The difference we noticed without our water filter working was having to use more products, eg, washing, shampoo, Floor cleaning. Our skin was dry. All the tea mugs started having rim stains and floaty stuff on top of the tea and tasted disgusting. I think we have become water snobs. We’ve had our pure water filter for years and take it for granted, it’s not until it stopped working we realised how much we appreciate it.

We have had the annual service, carried out by Lewis, on our water purification system. The work, was, as ever, carried out competently and efficiently and Lewis was sure to establish with us whether we had any particular issues with the system. He also gave us useful pieces of advice on how to get the best use out of the equipment. Most importantly, we are left with excellent quality soft water, providing clear and pleasant drinking water, and completely cutting out limescale.

Excellent work and very helpful.

I have no hesitation in recommending The Pure Water People. We had their purification system installed 10 years ago. Their annual service is excellent; we have never had to call them out at any other time to rectify a problem. Lewis carried out the service today and was efficient, knowledgeable and obliging. The purified water leaves our stainless steel sink easy to wipe clean; saucepans are easier to clean; the kettle does not have any limescale; the toilet bowl doesn’t have a limescale ring and the glass shower door and surrounds dry without needing to be wiped dry and there is no limescale residue.

The engineer Lewis is very helpful and tells you everything. Also, the system does what it should do. No limescale on the shower doors and no limescale in the kettle. Also, the radiators work better as there is no limescale in them. All in all, we are very pleased with the system.

Kevin the engineer was excellent, he arrived on time and kept to the agreed budget. He was a very likeable character and was in his element with my son's English Bulldog, a credit to the company. He was the first engineer to ever tell me how much salt I should be putting into the unit and was well organised. Kevin, keep up the good work.

Lewis did our annual service this morning. We appreciated his efficiency and explanation of the details of the service. The water purification system that The Pure Water People installed three years ago has led to the reduced use of all washing agents, e.g. shampoo, conditioner, hand soap, shower gel, washing-up liquid, washing powder etc. The system also prevents the build-up of lime scale in pipes, radiators, kettle, iron, washing machine and dish-washer. We also appreciate the improved quality of our drinking water and no longer have to buy bottled water, which also means less use of plastic bottles.

Have traded with this company for many years. Have never had to complain about their service. Service engineers have always turned up In the time frame originally quoted when the appointment was made. Always careful to clear up any mess created. Always wear masks in these covid times. They never give a hard sell either. Latest service engineer to call was Kevin. As always was thorough in the tests carried out to make sure everything was working as it should. Payment through credit card done thru his phone was quick and simple.

Following a routine service the stop valve under the sink started to leak. It was very slow and unnoticed for several week. I contacted them and they came out very quickly and replaced the stop valve. Kevin the plumber was polite, quick and efficient. The company have always given excellent service and respond very quickly to any queries. The water filter system has been in place for approx 10 yrs and I would recommend it to anyone.

In late January I had a problem with my water purification system. I advised Pure Water People and they rapidly sent an engineer to deal with it. They immediately inspired competence. He clearly knew the system inside out and within a very short time had resolved the fault and then, unasked, checked all other aspects of the system. He was efficient, competent, professional and highly skilled. It was a pleasure to have him.

We have had our water system for the past 5 years and can't be more please with the system and service we have received. Special mention to Kevin who has carried out our maintenance service for the past 2 years

They arrived on time and carried out our service in a very friendly and professional manner. He carefully explained what he was doing and was very thorough.

The fitter Elliot arrived early and set about carrying out the service. I was advised in advance by the office that due to age the filter to my system would need exchange. Elliot carried out this change and made sure my water softener was functioning effectively and all the settings were correct. Full test was carried out. Elliot was friendly and was happy to answer my questions, he accepted a coffee but did not stop work until the service was complete. I then made a card payment for the work and service carried. Overall I am very happy with the job done. I have been a customer of Pure Water for many years and they have always been very accommodating and upfront and straight with there customer service and all the fitters over the years have been effective.