The Pure Water People

We have had our water system for the past 5 years and can't be more please with the system and service we have received. Special mention to Kevin who has carried out our maintenance service for the past 2 years

They arrived on time and carried out our service in a very friendly and professional manner. He carefully explained what he was doing and was very thorough.

The fitter Elliot arrived early and set about carrying out the service. I was advised in advance by the office that due to age the filter to my system would need exchange. Elliot carried out this change and made sure my water softener was functioning effectively and all the settings were correct. Full test was carried out. Elliot was friendly and was happy to answer my questions, he accepted a coffee but did not stop work until the service was complete. I then made a card payment for the work and service carried. Overall I am very happy with the job done. I have been a customer of Pure Water for many years and they have always been very accommodating and upfront and straight with there customer service and all the fitters over the years have been effective.

Lewis, their engineer, arrived on time. The problem with the system was resolved quickly and the part was replaced. He kept us informed as to what was happening. It is good to have soft water back again for showering and as it tastes better. I would recommend for the excellence of the system and their service.

we installed the water purification 2 yaers ago and it is great. No, limescale, and the water tastes fresh and clean. we no longer have limescale in the shower, kettle, and all other applicances. we had the system serviced by Lewis, who was very helpful, effiecent and offered good advise.

Lewis came to service our equipment today. He was very pleasant and professional, answered all questions clearly and did his work efficiently. We are very pleased with the Pure Water People who fitted our equipment originally and service it annually. They are always available to answer any queries by phone with no number system and electronic voice. There is a real lady! We get lovely silky soft water in our shower and bath and are pleased that the kettle does not fur up at all when we use the water from the drinking water tap. It gives us peace of mind to know that we do not have impurities in the water and that our washing machine and dishwasher work better as a result.

From booking this service to completion we received a professional job both from the office & here in our home. Our technician, Kevin was mindful of hygiene & Covid precautions and did a thorough service of our water treatment system. He listened to our observations of how the system was currently working & showed us the parts he was fitting & replacing. We are very pleased with the result and our purifier is now working perfectly again.

Very professional thought out. I sent an online enquiry and was called back the next day and an appointment was booked for a rep to come to the house at a time that suited us. Neill was very professional and explained everything to us. The engineer was then booked for a day to suit us. Mike arrived to fit the system. He was given a challenge as it was not a straightforward fitting, but rose to the challenge and completed the job very professionally. Mike was very polite and cleared up behind himself. He answered any questions I had and explained everything he was doing. He has great knowledge of the system. All telephone conversations with the company were polite and professional. From first contact to fitting completion (all within a week) we have been very happy. Not had any problems, but feel they would be very approachable with any queries. Would recommend.

Excellent service work by Kevin, very polite, explained all he was doing and why. Very happy as always with this company.

Kevin our engineer came at the time specified, he was efficient knowledgeable and friendly. Checked everything first before changing filters and cleaned up after the job. We are very happy with the work done and the friendliness of Kevin. He carried a bag of salt into the house for us could not do enough. Excellent.

Just had our annual service plus auto change. The engineer was helpful, fully explained what he was doing, provided an excellent service in a very professional way. I can not recommend him highly enough. I hope he completes our service next year.

the engineer kevin arrived bang on the appointment time . he was very efficent in his work and took all the time needed to service our water system fully .on completition we were given a full run down on what he had done .very pleasant gentleman ,we will be asking for kevin again when our next service is due

Kevin arrived to do the yearly maintenance on our water system. He came in and got right down to work he was friendly and courteous after the work had been done he left no mess taking any rubbish with him. I had to have a new faucet as mine was leaking, unfortunately, Kevin didn't have one to fit so after a few days Ian arrived to fit the replacement done in a jiffy with the same efficiency. Also thanks to Kelly in the office she is the voice on the end of the phone always nice to talk to her even if it is only once a year.

I couldn't find a local plumber, so called PWP as they installed and have serviced our water system for years. They were very helpful and were quick to arrange a visit to do the work. Keith arrived as scheduled and had brought two alternative taps as he had doubts about the clearance for the one I had chosen. All fitted and cleaned up afterwards. job well done.

Work carried out very efficiently and identified two problems; one was simple and rectified at the time, the other required a replacement of a faulty part which was also ordered at the time. The technician was very pleasant and clearly explained the problem. He effected a temporary fix for the faulty part which kept the system operating. Considering that the weather was very cold the work was done extremely well.

Our water softener system is now almost seventeen years old but still going strong. The service engineer, who remembered installing it all those years ago, came back to give it the regular service. As always, very pleasant manner and explained every process involved, including the way forward in the future when it will need replacing, hopefully not quite yet. It is good to have continuity with engineers, especially someone who explains everything in simple terms and is not condescending in his approach, and therefore is someone to be trusted.

We've had our water softener system for about seven years. The service from them is always excellent. A phone call to organise a service date from very polite people. The engineer always calls before or on arrival. We've had the same engineer for at least the past three years. He knows the system backwards and is always clean, polite, helpful and informative.

We had a visit from sales person - very helpful and knowledgable and also educational too. Was not hard sell - more a sell in the last 5 minutes or so but easily manageable - not pressurised. Given it was January we got a quick installation ( 2 days later) - on a Saturday which surprised us. We got confirmation phone calls as promised and Mike arrived bang on time ( after a long drive) and having started at 0830 he was done by 3pm - with everything boxed in and explained. Installation itself could not have been smoother, incredibly tidy and all rubbish removed . All appears to be working smoothly so we just have to wait for the impact on our appliances and taste buds Quality of equipment looks good on sight but the Rainsoft equipment used also has good reviews in the US (where it is from ). We will take a longer view on value when we start to see impact

Pure Water ( then Aquatec) fitted a water purification system 9 years ago and most years it has been serviced by Mike. Now he is the only engineer we will have and as usual he came on time, was pleasant, efficient and got the job done well. We insist on Mike as our engineer due to one occasion some years ago when another engineer left us with problems. Pure Water understand this and we are only offered Mike to service our system.