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Endorsed by Which?
The Pure Water People
Opening Hours
Today - 08:30–12:30
- Monday 08:30–19:30
- Tuesday 08:30–19:30
- Wednesday 08:30–19:30
- Thursday 08:30–19:30
- Friday 08:30–19:30
- Saturday 08:30–12:30
- Sunday - Closed
Organisations and Awards
About
We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!
The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.
With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.
Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!
What we do
Water softener installation and maintenance
Plumbers
- Water softener installation and maintenance
Water treatment
More Services
- water purification
- drinking water treatment
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
1827 reviews
Recommended
Recommended
by 100% of customers
Sort by
Very pleased
Customer Service
Quality
Value
Very pleased with the way Kevin did the job, he was very courteous and efficient and did a good job.
Which? Trusted Traders Consumer
, work completed
Recommended
Service/Maintenance
Customer Service
Quality
Value
The unit was fitted in 2013 and it has been regularly serviced since then. This 2022 service also required the CRV filter to be renewed. As has always been the case the office informed us of Kevin the engineers time of arrival. He was on time, very efficient, cleaned the work area and explained the work that had been done to me. I can fully recommend Pure Water People as an excellent firm.
Customer in Bath and North East Somerset
, work completed
Recommended
Very Friendly Service
Customer Service
Quality
Value
Kevin who serviced my water softener was really friendly & efficient, arriving on time, & not minding the help of my puppy! Left it in perfect working order.
Sylvia in Somerset
, work completed
Recommended
Annual Service
Customer Service
Quality
Value
The annual service was carried out with great efficiency. The engineer, Kevin, arrived promptly at the appointed time and we found him to be an extremely competent and helpful individual; he was a real credit to his employer. The work was undertaken at the agreed time and at the agreed price.
Customer in South Gloucestershire
, work completed
Recommended
Absolute thoroughness!
Customer Service
Quality
Value
Engineer Mike carried out a service of our water-softening system this morning. He was on time, extremely pleasant and a pleasure to deal with. His examination of the system was thorough in the extreme. As well as the routine service he was booked, for he found a problem with a main filter membrane and the flow control valve, neither of which we had suspected. He changed both immediately (no call-backs required!) and tested the system thoroughly. He also managed to ease a stiff drinking water tap. We were extremely pleased with his work and general manner. Needless to say, he left the property clean and tidy. A credit to the company!
Customer in North Somerset
, work completed
Recommended
Full Service
Customer Service
Quality
Value
Mike came yesterday to undertake our full service and was excellent. He arrived on time, carried out the service very efficient and kept us involved in what was going on. He also gave us an update on what he had done when he left.
Customer in Buckinghamshire
, work completed
Recommended
installation of pure water system
Customer Service
Quality
Value
work completed satisfactory and on time. system operation explained fully. very happy with the job installed by Kevin
Customer in South Gloucestershire
, work completed
Recommended
Pure Water Installation
Customer Service
Quality
Value
Mike and Kevin were excellent. From the moment they arrived, they were highly professional and considerate. They kept us well informed during the installation and engaged us as needed. They are true ambassadors for their company, Thank you.
Customer in Devon
, work completed
Recommended
Good work
Customer Service
Quality
Value
Very satisfactory servicing of water softener, efficient and reliable. Also very helpfully topped up saltbox.
Customer in Wiltshire
, work completed
Recommended
Excellent Service
Customer Service
Quality
Value
We had Kevin come to replace our filters and test our water system today. Kevin was very polite, knowledgeable and a friendly man. He also complete the job diligently and to a high standard. Thank you Kevin.
Customer in South Gloucestershire
, work completed
Recommended
Maintenance of water softener
Customer Service
Quality
Value
Kevin came out to do the annual maintenance of our water softener, he was extremely helpful and tidied up afterward.
Which? Trusted Traders Consumer
, work completed
Recommended
Excellent installation
Customer Service
Quality
Value
The engineer replaced our 25 years old system with a new one. The work was excellent and quick and he was very friendly and able to work around our very inquisitive cats with no problem. Explained the system and tidied up before he left. Very pleased overall.
Nicole in South Gloucestershire
, work completed
Recommended
Water System Service
Customer Service
Quality
Value
The service engineer, arrived on time and completed the service with a minimum of fuss and bother. He is polite and helpful and I look forward to seeing him next year.
Customer in Dorset
, work completed
Recommended
Friendly, polite and efficient yearly service to my Water filter system.
Customer Service
Quality
Value
I received a phone call from the engineer to say that he was on his way, he was early but checked with me that it would be OK. Kevin explained in detail what he would be doing and even showed me the clogged up filter that he would be replacing. If you are considering investing in a Water Filter system I would definitely recommend Aqua Tech Water Services, their customer care/after care and service engineers give you a 5 star service. A big thank you to Kevin.
Customer in Hertfordshire
, work completed
Recommended
No problems
Customer Service
Quality
Value
The pure water representative Kevin arrived within the agreed time scale, and with the minimum of intrusion carried out the annual service of my water softener system. Kevin was very polite and friendly and the job was completed within the hour. The cost was as previously agreed. I have no issues whatsoever.
Customer in Swindon
, work completed
Recommended
Annual service and filter change.
Customer Service
Quality
Value
The Engineer, Kevin, was approachable, polite, efficient and left the area tidy. He wore a mask throughout, in accordance with guidelines.
Customer in Swindon
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Engineer, called this morning early in the booked 'window' time and carried out the annual service efficiently, explaining why and what he was doing. Job was left clean and fully operational.
Dave in Central Bedfordshire
, work completed
Recommended
Excellent work - completely satisfied
A replacement water softener was fitted by the engineer, Mike. The job was completed on the day promised and the charge was exactly as quoted. The work was done professionally and the site was left clean and tidy and all the old installation was removed and taken away. The whole experience was worry free. The Office staff were so helpful and kept me informed at each stage. The Engineer was really professional and knowledgeable as well as being polite and helpful and patiently explained exactly what was happening. I am a very satisfied customer and I can thoroughly recommend this company .
Customer in
(Reviewer did not use service)
Recommended
Rapid fault finding and repair
Customer Service
Quality
Value
Engineer Lewis impressed with his knowledge of the equipment. He quickly pinpointed the problem and replaced the damaged part, but what really showed his experience was his thorough testing to make sure the equipment was fully operational. He gave a detailed explanation of his work and what should be done if the problem recurred.
Customer in Surrey
, work completed
Recommended
Water system check
Customer Service
Quality
Value
The check was carried out very efficiently by engineer "Elliot" with no complications and the salt was topped up.
Customer in Hampshire
, work completed
Recommended
Excellent Service
Customer Service
Quality
Value
We have just had our annual maintenance service and RO system filter change done by Kevin. Kevin clearly stuck to Covid safety guidelines and was both extremely polite and knowledgeable. He recommended some changes to our system as it is now 15 years old and said he would get a quote for us but was in no way pushy. We have used this company to install the system 15 years ago and annually since then for servicing and we highly recommend them.
Customer in South Gloucestershire
, work completed
Recommended
Annual Service
Customer Service
Quality
Value
From first contact to book a date the team at Pure Water have been excellent. Got a reminder call to confirm the date/time. Kevin arrived within the time period and did an excellent job. He noticed a failing part and replaced it immediately. He was very tidy cleaning up as he worked.
Customer in Bristol City
, work completed
Recommended
Service
Customer Service
Quality
Value
Kevin arrived within the stated time. Was polite and kept us informed as to what he had done. Helpful and tidy.
Sue in Bristol City
, work completed
Recommended
Very good service.
Customer Service
Quality
Value
Ian arrived at the stated time and worked quickly and efficiently in a pleasant and helpful manner. The service cost was as stated when the booking was made. We have had the water softener for 12 years and it is fantastic to have no limescale when we are in a very hard water area. The drinking water is fantastically pure. The company is very helpful to deal with if necessary.
Customer in Oxfordshire
, work completed
Recommended
System Service
Customer Service
Quality
Value
The technician (Kevin) arrived on time and carried out the repair work and serviced the system very thoroughly and efficiently. He was also very polite and friendly and extremely pleasant to deal with. Highly recommended.
Customer in Bracknell Forest
, work completed
Recommended