Endorsed by Which?

The Pure Water People

4.8

1827 Reviews

Opening Hours
Today - 08:30–12:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1827 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Pure Water quality and Maintenance
Customer Service
Quality
Value
We are delighted with pure water on tap - no slick in my tea cup! The Annual maintenance is conducted on time and efficiently by Kevin
Customer in Bristol City Posted on 01/12/2021 , work completed 01/12/2021
The trader replied (on 06/12/2021)
We appreciate you taking the time to review us, tea and coffee definitely taste better with pure water! Many thanks!
First Class Service
Customer Service
Quality
Value
Pure Water have always serviced my water system and they always carry out their work to a high standard, so I'm always very pleased with the work their operative do, however, today's engineer was outstanding! Kevin came to fix a leak in my pure water system and I cannot recommend his work highly enough! He was informative, knowledgeable and professional - he also cleared up completely after himself leaving his working area spotless. Excellent work!! :)
Customer in Greater London Posted on 30/11/2021 , work completed 30/11/2021
The trader replied (on 06/12/2021)
We couldn't ask for better than five fantastical stars! It's always great to see such smashing feedback - it means such a lot to us here at PWP, Kevin is a very popular chap indeed with all of his rave reviews, I will pass your kind words on to him. Thankyou.
Pure Water yearly maintenance check
Customer Service
Quality
Value
Kevin is the perfect tradesman: efficient, friendly and thorough. He corrected mistakes made during previous checkups and left our Pure Water system in perfect order. Cannot recommend enough.
Customer in Greater London Posted on 30/11/2021 , work completed 30/11/2021
The trader replied (on 06/12/2021)
A great review, thanks for your time and custom. Take care.
Replacement water filter system fitted efficiently.
Customer Service
Quality
Value
We had Aquatech Rainsoft put in a whole home water purification system 25 years ago and we have been very pleased with the system and the efficiency of the engineers that have serviced and repaired it over the years. It is now time for an update and today Mike (who has serviced our system before) came and replaced the system within 3 hours, making numerous improvements to the plumbing, adding a better bypass valve arrangement, and plumbed in the old water reservoir as well as the new one to improve the volume of water we can draw off (useful for Steve's beer-making). Mike left the plumbing under the sink in a much-improved state. Mike is personable as well as being thorough in his work, can't praise him highly enough.
Carol in Bristol City Posted on 29/11/2021 , work completed 29/11/2021
The trader replied (on 06/12/2021)
Hi Carol, THANKYOU FOR 25 YEARS OF WONDERFUL CUSTOM AND REPEAT BUSINESS. I am so pleased that all went well for your new upgraded system - here's to many more years of wonderful water to come! Take care and thankyou once again.
Clean, polite, fast, efficient.
Customer Service
Quality
Value
Kevin (who has serviced our filters before, though this is our first review) was clean, polite, quick and efficient. During our annual service he changed the filters and adjusted the water hardness on our filter machine to ensure it's working properly and at its best. We hope we can arrange it so he comes again next year, as we find his work efficient and him polite and good company.
Customer in Somerset Posted on 27/11/2021 , work completed 10/11/2021
The trader replied (on 06/12/2021)
Five super stars ***** all of our engineers are great, they all get a mention on here - Kevin is a gem and we are very proud to have him on our team, be it an installation of a whole house system or an annual service he is a real perfectionist. Many thanks and do take care.
Great service as ever
Customer Service
Quality
Value
Kevin arrived on time as agreed - wearing a mask. He installed a new tap and in the process sorted out some problems left by a previous plumber (different company!) We were asked to look at the work as it progressed and Kevin explained what he was doing. A pleasure to have such a knowledgeable man and a very pleasant person. We need filtered water more than ever with so much pollution on this planet. It is reassuring.
Mary in Oxfordshire Posted on 26/11/2021 , work completed 25/11/2021
The trader replied (on 06/12/2021)
I am glad that we were able to assist you today. Treating water at home helps us and our environment in so many ways, water contributes to our health, treating water at home reduces chemical waste with reduced use of cleaning and personal care products and the savings on bottled water are huge! It really does tick all of the boxes! Thanks for your lovely review.
Excellent Service
Customer Service
Quality
Value
Kevin was the engineer who was punctual, friendly and well mannered. The work was carried out efficiently and I was very pleased with the way he did the annual service. He left everything in a clean state and I was impressed with his workmanship (installed extra pipe lagging).
Customer in Bristol City Posted on 25/11/2021 , work completed 25/11/2021
The trader replied (on 06/12/2021)
We love a good review here at PWP - thankyou for five fantastic stars and for your support - take care.
Yearly service
Customer Service
Quality
Value
Our engineer was Kevin. He provided an excellent service. Very knowledgable and walked me through what he was doing as I was showing an interest. Left the place nice and tidy. The product itself is excellent. Nice clean water and while the service is in progress you can see the filters being changed with the dirt and grime being removed. To think we would be drinking that from our taps if not for their water system!
Customer in Kent Posted on 24/11/2021 , work completed 23/11/2021
The trader replied (on 25/11/2021)
Thanks for your review and for your interest in your service -we're happy that you love your product- we think our water purification systems are excellent too! it is interesting watching a filter change and actually seeing the impurities that are being collected in them, it's a real comfort knowing they are being removed from your water. Five stars are all we could ask for. Take care - Cathy.
Great Job
Customer Service
Quality
Value
The engineer was Kevin. Was very pleased with the way he did everything. Left everything in a clean state and was impressed with his workmanship.
Which? Trusted Traders Consumer Posted on 22/11/2021 , work completed 22/11/2021
The trader replied (on 25/11/2021)
Five fabulous stars mean a lot to us here at team PWP Many thanks - Cathy
Annual Service
Customer Service
Quality
Value
The engineer - Kevin provided us with an excellent service and was friendly, helpful and competent.
Which? Trusted Traders Consumer Posted on 22/11/2021 , work completed 22/11/2021
The trader replied (on 25/11/2021)
Thankyou for your 5 star ***** review ! Much appreciated.
Highly Recommended
Customer Service
Quality
Value
Installed approx 20 years ago. Moved 8 years ago and they moved the equipment over to the new home. Left everything spotless. Totally reliable, courteous, efficient, helpful. Came on the 15th to do the annual service which was carried out meticulously.
Which? Trusted Traders Consumer Posted on 22/11/2021 , work completed 22/11/2021
The trader replied (on 25/11/2021)
20 years of wonderful treated water, and a house move too! We are super happy that you are, thankyou for your custom and support over the past 20 years! Take care x
Service of water softening system
Customer Service
Quality
Value
Lewes turned up on time. He was friendly and explained what he was going to do. He carried the work out effectively. He gave me and my wife a number of tips to save money in the future when operating the washing machine and dishwasher.
Customer in Oxfordshire Posted on 22/11/2021 , work completed 19/11/2021
The trader replied (on 25/11/2021)
Thankyou for taking the time to review us - Lewis is very thorough, and he really does want you to get the very best from your investment with us. I would definitely take his advice and action the tips too! Many thanks - Cathy.
Good service, fast & efficient installation
Customer Service
Quality
Value
Installation date agreed within one week of placing order. Engineer Mike turned up on time, explained plan for the day & expected completion time. Worked cleanly & efficiently, helped with making some key positional & operational choices - even though these could have made installation a bit more complicated. Made sure everything was in place and working. Explained system and gave some hints & tips for making best use of it.
Customer in West Berkshire Posted on 22/11/2021 , work completed 03/11/2021
The trader replied (on 25/11/2021)
Happy new water day! I am pleased that your installation went well, Mike is an absolute perfectionist and an exceptionally good water quality engineer. Here's to getting the very best out of your system and all of its wonderful benefits!
Annual filter changes
Customer Service
Quality
Value
Lewis completed our annual filter change today and also repaired leaking tap. On time, very polite and efficient, completed the work in good time and clearly explained everything. Pure Water fitted our system four years ago, from the delightful lady who phones to arrange our appointments they are all very courteous and efficient Thoroughly recommend this Company.
Customer in Hertfordshire Posted on 17/11/2021 , work completed 17/11/2021
The trader replied (on 25/11/2021)
Such a lovely review for all of the team - we are very happy that you are! See you soon and take care.
Maintenance and CRV Replacement
Customer Service
Quality
Value
We had a visit from Kevin on 15/11/21. He arrived on time, tested water quality, explained what he is planning to do and he completed servicing and CRV replacement to our satisfaction. Job well done. Thank you Kevin.
Customer in North Somerset Posted on 16/11/2021 , work completed 15/11/2021
The trader replied (on 25/11/2021)
Short and sweet, thankyou for your lovely review. Five stars is all that we could want for! *****
Trader arrived on time
Customer Service
Quality
Value
Annual Service which included replacement filters and checking quality of our water. All undertaken in a friendly and professional manner.
Michael in Devon Posted on 16/11/2021 , work completed 16/11/2021
The trader replied (on 25/11/2021)
***** Five wonderful stars - from a very happy customer - many thanks*****
Service call
Customer Service
Quality
Value
We had a visit today, from Kevin, to change our water filters and check the system. Kevin arrived on time and explained everything that he was doing. The visit was quick and efficient. I have no hesitation in recommending The Pure Water People and especially Kevin.
Customer in Wiltshire Posted on 16/11/2021 , work completed 16/11/2021
The trader replied (on 25/11/2021)
I will pass your kind comments on to Kevin and please do recommend us to lot's of people, we have a wonderful referral programme here at PWP if you want to spread the pure water word ;-] Take care and many thanks.
Professional and efficient
Customer Service
Quality
Value
Lewes has visited us for a few years so knows our system very well. He is on time and does the job efficiently and knowledgeably. He explains what needs doing and discusses any follow up. .
Customer in Surrey Posted on 16/11/2021 , work completed 15/11/2021
The trader replied (on 25/11/2021)
Lewis is very efficient and he really cares about you getting the best out of your system - thankyou for taking the time to review us - we do appreciate it!
Excellent work
Customer Service
Quality
Value
Kevin attended to revamp my pipe work and to install a new bypass. He checked for leaks and adjusted the PVR to increase the water pressure. He lagged all the pipework and the pressure is better. He was absolutely brilliant and then patiently took me through the new bypass system and wrote it down for me with diagrams . His work could not be bettered and he was very pleasant and friendly . I highly recommend him and the company which I have used since 1992 approximately.
Customer in South Gloucestershire Posted on 15/11/2021 , work completed 15/11/2021
The trader replied (on 25/11/2021)
WOW!!!! Five amazing stars from a customer of nearly 30 YEARS !!!! ***** Your review means such a lot to us, as it highlights that you have had the same water purification system for 30 YEARS and it's still going strong (with a little re-vamp!) What could you possibly buy today that would last this many years? This review is just fantastic thankyou for all your years of custom and support.
Pure Water People Annual Service for water filter system.
Customer Service
Quality
Value
About our sixth annual service for the “whole house” system installed by the Pure Water People of Bristol. Work completed by Lewis who has visited several times previously for the annual service work which includes testing the water quality, replacing filters and re-calibrating the settings. Helpful advice is also provided on usage and functioning to enable us to enjoy the benefits of properly filtered drinking and general use water and a scale-free supply.
Customer in Surrey Posted on 15/11/2021 , work completed 15/11/2021
The trader replied (on 25/11/2021)
Six years of wonderful water ***** and five fabulous stars, many thanks for taking the time to review us, we really do appreciate it.
Water softener system
Customer Service
Quality
Value
Had our yearly service done satisfactorily, as usual. Engineer is always friendly and professional, and explains any queries if we have any. This company fitted the system 16 years ago and have done the servicing ever since. 100% recommend.
Customer in Bristol City Posted on 13/11/2021 , work completed 12/11/2021
The trader replied (on 25/11/2021)
16 years of custom and wonderful water purification too! Please do tell lots of people about us - we have a wonderful referral programme here at PWP. We love your review thanks so much - Cathy
Water treatment system filters replacement and test
Customer Service
Quality
Value
We have used this company for many years since the system was installed in 2013 and had our water treatment system serviced every 12 months. They have always arranged a date/time to suit us and arrived on time. During this most recent visit the engineer Kevin was very efficient and even went further to limit his contact with us by wearing a face covering and completing the tests without the need to enter the house. We would definitely recommend this company.
Customer in Hampshire Posted on 13/11/2021 , work completed 12/11/2021
The trader replied (on 25/11/2021)
A smashing review, I will pass your comments on to Kevin, he does like to get a mention and takes real pride pride in his work. Please do tell lot's of people about us too. Take care and many thanks.
Routinely good quality work.
Customer Service
Quality
Value
Elliot came to perform the annual service on our reverse osmosis drinking water and ?4 year service on the mains water, including about 4 different filters. Elliot was polite and well mannered, and knew what he was doing. He had completed the work, checked and tested all for leaks in about half an hour. My part was to pay the bill of £367, including a 10% discount for a short notice booking. We have been very glad of this high quality water, for health reasons, yet the cost of servicing has seemed eye wateringly high.
Customer in Surrey Posted on 12/11/2021 , work completed 12/11/2021
The trader replied (on 25/11/2021)
Thanks for your review, I have reached out to you to since posting this for discussion. Since the pandemic we have done a lot of the prep work for services and repairs in our workshop to limit time and customer contact in a house. I am not suprised that Elliot was with you for what was actually 45 minutes- as your vessel was prepped in advance for this very reason. There are times when non-warrantied additional work on systems needs to be carried out to maintain the quality of water desired, and this was the case for yours! Just the same as a car needs a service or M.O.T- water servicing is no different, it is working hard to treat every drop of water that enters your home to the highest specification. We have not increased the charges for standard servicing and filter changes in over five years, we always strive to offer fair prices. This was an expensive service on this occasion, but when your system is still in working order in twenty plus years time - you would be likely to consider this a wise investment. I am glad that you are happy with your system and all of it's benefits and we appreciate your custom.
Thorough and professional.
Customer Service
Quality
Value
Arrived as scheduled with all necessary equipment. Knew what had to be done and had the skills required. Took pains to do the work well and cleared up on completion. Operator was polite and helpful and explained the new equipment operations and servicing needs clearly. Name Kevin.
Customer in Bath and North East Somerset Posted on 12/11/2021 , work completed 11/11/2021
The trader replied (on 25/11/2021)
Five Lovely stars***** we could'nt ask for better. Many thanks.
Water system replacement head
Customer Service
Quality
Value
I was very pleased with service provided by Kevin on 11 November to upgrade my water softener system. He was courteous, professional and competent. Everything was done to the agreed schedule and budget.
Customer in Bath and North East Somerset Posted on 12/11/2021 , work completed 11/11/2021
The trader replied (on 25/11/2021)
Thankyou for choosing us to continue to treat your water at home, we have appreciated your custom for over 28 years and love it that you've come back for more wonderful water! We love our customers, we love treating your water and we love it that you came back to us again - THANKYOU SO VERY MUCH!