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Endorsed by Which?
The Pure Water People
Opening Hours
Today - 08:30–19:30
- Monday 08:30–19:30
- Tuesday 08:30–19:30
- Wednesday 08:30–19:30
- Thursday 08:30–19:30
- Friday 08:30–19:30
- Saturday 08:30–12:30
- Sunday - Closed
Organisations and Awards
About
We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!
The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.
With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.
Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!
What we do
Water softener installation and maintenance
Plumbers
- Water softener installation and maintenance
Water treatment
More Services
- water purification
- drinking water treatment
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
1803 reviews
Recommended
Recommended
by 100% of customers
Sort by
Bi annual service
Customer Service
Quality
Value
Timing exact, engineer called when on his way. He worked efficiently and explained what he was doing and why. Kevin was very knowledgeable.
Customer in North Somerset
, work completed
Recommended
Annual Water Softener Service
Customer Service
Quality
Value
I have dealt with this company for 22 years now & have nothing but praise at the way they go about their business. The engineers have always been on time, are very courteous & thorough in all that they do, explaining any problems that I might ask of them. The company should be very proud of their customer service record.
Customer in North Somerset
, work completed
Recommended
A credit to his firm.
Customer Service
Quality
Value
Lewis rang us the day before to check whether there were any particular problems and to advise his ETA. He rang again when leaving the previous job. As last year Lewis wore a face mask indoors and was very helpful and considerate. He spotted a leak in our outdoor tap which he fixed very quickly. He was very thorough working through his checklist, and the visit lasted about an hour. This was an annual maintenance visit and replacement of filters.
Customer in Cornwall
, work completed
Recommended
Service
Customer Service
Quality
Value
Kevin was friendly, polite and efficient. Explained everything. I would recommend the Pure Water People .
David in Buckinghamshire
, work completed
Recommended
Helpful, efficient, and kind
Customer Service
Quality
Value
Kevin sounds more like a doctor from that title, and I suppose he was, really. He arrived with a good 'bedside manner' , checked the water softener 'patient', changed it's 'treatment', then gave it a clean bill of health. A pleasant company to deal with altogether.
Customer in West Berkshire
, work completed
Recommended
Annual Service
Customer Service
Quality
Value
The annual service of our Pure Water system was carried out by Mike. He arrived on time and carried out the service of our system, carefully explaining each step of the process as he went along, so that I can confidently undertake the service myself next year.
Customer in Oxfordshire
, work completed
Recommended
Annual maintenance
Customer Service
Quality
Value
Lewis did his usual competent job on our water filtration system. He is thorough and keeps me informed of what he is doing as he works and what may happen in the future.
Richard in Gloucestershire
, work completed
Recommended
Thorough annual service
Customer Service
Quality
Value
Service engineer - Lewis - carried out our annual service today. Very professional, thorough and really helpful in advising everything we need to do to keep our water filtration system in good working order.
David in Greater London
, work completed
Recommended
Water softener maintenance
Customer Service
Quality
Value
A professional service from a knowledgeable young man who gave good advice on things to consider before our next service in 2 years time since our present unit is 20 years old.
Marian in Gloucestershire
, work completed
Recommended
Annual Water Purifier System Check
Customer Service
Quality
Value
The annual service check for the water purifying system was due & Kevin the engineer passed earlier today to complete this. He was v professional, polite & punctual, even calling beforehand to let me know what time he’d be arriving at the house. He kept me informed about what was being done and why it was being done and tested throughout the entire check. All finished until next year. Very pleased. Thank you.
Jenny in Wokingham
, work completed
Recommended
Water softener service
Customer Service
Quality
Value
Another successful service. Plenty of advance notice given to arrange the appointment, including a reminder a few days in advance, and Kevin arrived on time. Very polite and helpful, explaining what he was doing (and why). The work included renewing tap washers and showed the old washers. All rubbish removed when the work was finished. He explained what should happen for the next service.
Customer in Wokingham
, work completed
Recommended
Very happy
Customer Service
Quality
Value
This company was recommended after I had a flood in my property. My insurer was initially refusing to help but Allpropertyclaims fought my corner and liased with my insurer expertly and a repair was agreed. My home looks better than it did before the leak. I am so happy. Thank you to the whole team.
Which? Trusted Traders Consumer
, work completed
Recommended
Very satisfied customer
Customer Service
Quality
Value
Keven came to do a yearly service yesterday from 12 pm - 1 pm. We were very impressed with his service, he was so good. Very friendly and polite.We were generally very pleased with him and his service. He was very nice.
Which? Trusted Traders Consumer
, work completed
Recommended
Did a very good job
Customer Service
Quality
Value
We're very happy with the work that's been done. They came to service my drinking water and it was a great experience
Which? Trusted Traders Consumer
, work completed
Recommended
Good yearly service
Customer Service
Quality
Value
Good yearly service. Professional carried out. Very polite and wore a mask and distance was used. Our engineer for this service was Kevin.
Customer in Swindon
, work completed
Recommended
Service of water softener
Customer Service
Quality
Value
Lewis was, as always, punctual, friendly and courteous and, so far as I can judge, very competent. The water softener was serviced and all filters changed as necessary according to schedule. Tests were completed and guidance given for checking a new filter and maintaining water quality.
Customer in Greater London
, work completed
Recommended
Re-positioning water softener
Customer Service
Quality
Value
Mike spent two days with us on what was a complicated job, moving our softener from the loft to the garage. This was a complex and detailed job going from one side of the house to the other and from upstairs to downstairs. We could not fault the work in any way. Mike was punctual, pleasant and fastidious. He left everywhere that he worked tidier than he found it! He worked nonstop and explained each change he made, discussing it with us before making final decisions. He did a brilliant job and we are delighted with the outcome. We would not hesitate to recommend your company and would particularly welcome Mike back for any future work Thank you.
Customer in Wiltshire
, work completed
Recommended
Excellent service from booking appointment to completion of work.
Customer Service
Quality
Value
The engineer arrived early to the appointment, was smartly dressed and was very polite. Came to do annual service and was to the agreed budget. Area left immaculate when finished. Very knowledgeable and helped with re-routing drinking water pipework in the new kitchen layout. A very good experience.
Customer in Oxfordshire
, work completed
Recommended
Pure Water Service
Customer Service
Quality
Value
My water man was Kevin who was very polite and friendly and did an excellent job what more can I say?
Julie in Bath And North East Somerset
, work completed
Recommended
Annual Service
Customer Service
Quality
Value
Mike arrived promptly yesterday morning to service our system. He was extremely efficient and went the extra mile to point out the front outer wooden cover of the equipment could be turned around as it had suffered damage from the sun. He did this for us and also gave us a good tip to protect the lid in the future. All in all, we were extremely pleased with the service visit.
Customer in Bristol City
, work completed
Recommended
Water System Service
Customer Service
Quality
Value
Kevin came out and he arrived on time, performed the tasks properly, politely and efficiently
Which? Trusted Traders Consumer
, work completed
Recommended
Highly recommended
Customer Service
Quality
Value
Very good service. Kevin has been coming for a few years always done a very good job. Highly recommended.
Which? Trusted Traders Consumer
, work completed
Recommended
Happy Customer
Customer Service
Quality
Value
Kevin who came to do the fitting was exceptionally good. Everything he did was perfect. Very considerate.
Which? Trusted Traders Consumer
, work completed
Recommended
Superb
Customer Service
Quality
Value
Kevin was a champion, he was excellent. He explained everything to detail, very patient and professional, everything you would want from a tradesman. You can tell he enjoys his work he takes pride in his work as if it is his signature, it is very hard to find dedicated traders like this with good experience and the level of commitment was excellent. Very happy with his work and we highly recommended him. He should never be allowed to retire! :)
Which? Trusted Traders Consumer
, work completed
Recommended
Annual service plus outside tap supplied and fitted
Customer Service
Quality
Value
Elliot arrived on time and carried out the above work in a timely and competent manner. The system was tested and demonstrated to my satisfaction and the work site left clean and tidy.
Customer in West Berkshire
, work completed
Recommended