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The Pure Water People
Opening Hours
Today - 08:30–19:30
- Monday 08:30–19:30
- Tuesday 08:30–19:30
- Wednesday 08:30–19:30
- Thursday 08:30–19:30
- Friday 08:30–19:30
- Saturday 08:30–12:30
- Sunday - Closed
Organisations and Awards
About
We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!
The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.
With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.
Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!
What we do
Water softener installation and maintenance
Plumbers
- Water softener installation and maintenance
Water treatment
More Services
- water purification
- drinking water treatment
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
1833 reviews
Recommended
Recommended
by 100% of customers
Sort by
Professional and efficient
Customer Service
Quality
Value
Lewes has visited us for a few years so knows our system very well. He is on time and does the job efficiently and knowledgeably. He explains what needs doing and discusses any follow up. .
Customer in Surrey
, work completed
Recommended
Excellent work
Customer Service
Quality
Value
Kevin attended to revamp my pipe work and to install a new bypass. He checked for leaks and adjusted the PVR to increase the water pressure. He lagged all the pipework and the pressure is better. He was absolutely brilliant and then patiently took me through the new bypass system and wrote it down for me with diagrams . His work could not be bettered and he was very pleasant and friendly . I highly recommend him and the company which I have used since 1992 approximately.
Customer in South Gloucestershire
, work completed
Recommended
Pure Water People Annual Service for water filter system.
Customer Service
Quality
Value
About our sixth annual service for the “whole house” system installed by the Pure Water People of Bristol. Work completed by Lewis who has visited several times previously for the annual service work which includes testing the water quality, replacing filters and re-calibrating the settings. Helpful advice is also provided on usage and functioning to enable us to enjoy the benefits of properly filtered drinking and general use water and a scale-free supply.
Customer in Surrey
, work completed
Recommended
Water softener system
Customer Service
Quality
Value
Had our yearly service done satisfactorily, as usual. Engineer is always friendly and professional, and explains any queries if we have any. This company fitted the system 16 years ago and have done the servicing ever since. 100% recommend.
Customer in Bristol City
, work completed
Recommended
Water treatment system filters replacement and test
Customer Service
Quality
Value
We have used this company for many years since the system was installed in 2013 and had our water treatment system serviced every 12 months. They have always arranged a date/time to suit us and arrived on time. During this most recent visit the engineer Kevin was very efficient and even went further to limit his contact with us by wearing a face covering and completing the tests without the need to enter the house. We would definitely recommend this company.
Customer in Hampshire
, work completed
Recommended
Routinely good quality work.
Customer Service
Quality
Value
Elliot came to perform the annual service on our reverse osmosis drinking water and ?4 year service on the mains water, including about 4 different filters. Elliot was polite and well mannered, and knew what he was doing. He had completed the work, checked and tested all for leaks in about half an hour. My part was to pay the bill of £367, including a 10% discount for a short notice booking. We have been very glad of this high quality water, for health reasons, yet the cost of servicing has seemed eye wateringly high.
Customer in Surrey
, work completed
Recommended
Thorough and professional.
Customer Service
Quality
Value
Arrived as scheduled with all necessary equipment. Knew what had to be done and had the skills required. Took pains to do the work well and cleared up on completion. Operator was polite and helpful and explained the new equipment operations and servicing needs clearly. Name Kevin.
Customer in Bath and North East Somerset
, work completed
Recommended
Water system replacement head
Customer Service
Quality
Value
I was very pleased with service provided by Kevin on 11 November to upgrade my water softener system. He was courteous, professional and competent. Everything was done to the agreed schedule and budget.
Customer in Bath and North East Somerset
, work completed
Recommended
Change of 5 years filter and service
Customer Service
Quality
Value
Efficient service to change filters and service the system. Kevin was very polite, called 30 minutes within the agreed time slot. Major expense but system is getting old and needs the regular servicing
John in South Gloucestershire
, work completed
Recommended
Annual service
Customer Service
Quality
Value
Excellent job done by Mike. Fast efficient and truly professional. Everything left clean and tidy and working.
Customer in Oxfordshire
, work completed
Recommended
Water filter/housing replacement
Customer Service
Quality
Value
The engineer (Kevin) arrived on time and was well presented and polite. The work was completed to a good standard and the area left clean. He explained what he had done and what we should expect to happen over the next few hours.
Customer in Oxfordshire
, work completed
Recommended
Annual Service
Customer Service
Quality
Value
Annual service of my pure water equipment was completed quickly, efficiently and in a friendly helpful manner, the engineer (Lewis) replaced the necessary components and took the old items away to dispose. Very pleased with the service we get from all who work for The Pure Water People.
Customer in South Gloucestershire
, work completed
Recommended
10 out of 10
Customer Service
Quality
Value
Annual service of my pure water equipment was completed quickly, efficiently and in a friendly helpful manner. He clearly knew his job very well and did everything easily. Nothing to complain about. I thank the engineer for being as unobtrusive as possible in the house. He arrived early and had to wait for me to return just before his scheduled time of start which I did. He seemed surprised when I said I would pay by banker's transfer although I had told his firm that this was what I would do. The charge made was what was scheduled. No surprises. And a stress free experience. Well done all round.
Customer in Oxfordshire
, work completed
Recommended
Annual service
Customer Service
Quality
Value
Kevin came to undertake the annual service of our water filter system. He arrived promptly and was very efficient, polite and courteous, explaining what he was doing as he went through and obviously knows his trade very well. Highly recommended.
Customer in Surrey
, work completed
Recommended
Excellent work.
Customer Service
Quality
Value
I have been a customer of this company since about 1992 before I married in Bristol and after I moved to my present address. They are excellent . Lewis attended this time and explained to me what he was doing and advised me to make certain changes which will be done shortly. The work was carried out quickly and efficiently. I think the length of time I have been a customer speaks for itself. The work was excellent this time as always.
Customer in South Gloucestershire
, work completed
Recommended
reliable, knowledgeable
Customer Service
Quality
Value
filters changed and dripping tap fixed, plus information on new tap. Courteous and prompt service, arranged from the office and on time as agreed ( a rare thing nowadays).
Customer in Oxfordshire
, work completed
Recommended
Annual service
Customer Service
Quality
Value
We’ve had the water filtration system for over 15 years and we are always delighted by the service we get from the Pure Water People. The service engineer was prompt and efficient and left the area tidy and clean.
Customer in South Gloucestershire
, work completed
Recommended
Reliable Servicing and Reliable Product.
Customer Service
Quality
Value
Kevin from The Pure Water People carried out our water purification system's annual service this time. He arrived at the agreed time and presented himself masked and ready to begin work. He was friendly and informative throughout. This was our third annual service visit. Every engineer has arrived at the agreed time and they have all carried out the work professionally and all have been courteous and informative. The company always contact me a few weeks before the service is due to arrange the service appointment. I have always been impressed by their friendly and helpful office staff. I would recommend The Pure Water People for anyone who is looking for a water treatment system which goes beyond simply softening your water supply. It softens, filters and re-mineralises drinking water. we are in a hard water area and this system makes limescale a distant memory, and provides clear, clean and pure drinking water
Customer in Bracknell Forest
, work completed
Recommended
So Efficient
Customer Service
Quality
Value
Annual service time and Pure Water’s guy arrived nicely within the timed slot! Affable and polite (as they all are) - nothing too much trouble and all concluded speedily and efficiently - thanks very much👍
Customer in Surrey
, work completed
Recommended
Maintenance visit
Customer Service
Quality
Value
Elliot the engineer arrived early and completed the maintenance task and filter change quickly. He was very tidy and thorough.
Customer in Surrey
, work completed
Recommended
installation of replacement system
Customer Service
Quality
Value
Kevin called and diagnosed the problem and explained how a replacement system could be installed. He returned to install a new system including the Premium Drinking Water system, plus the installation of a new tap which was far superior to the one we had, at a considerably reduced price. He could not have been more efficient or helpful and left his details for me to contact him for any problems or questions I had. There have been no problems since the installation which by its efficiency should result in less running costs. I would recommend Kevin and the Pure Water People without question.
Customer in South Gloucestershire
, work completed
Recommended
Annual service and filter change
Customer Service
Quality
Value
This was the annual review and the crv filter change. Ian arrived punctually and the work was carried out efficiently and in so doing, he answered and explained all my queries. The setting up of the appointment was easy over email and the extra work to replace the cold mixer tap valve was sorted out with no problem. We’ve been with the company for several years and they are excellent in all aspects of their operation and communication. You won’t be disappointed.
Customer in Surrey
, work completed
Recommended
Service and Filter changes
Customer Service
Quality
Value
Mike arrived on time and did a great job. Also explained what work he was doing and answered all our questions to our satisfaction. Everyone at Pure Water People are helpful and friendly and we wouldn't hesitate to recommend them to anyone.
Customer in Somerset
, work completed
Recommended
Water softening machine service
Customer Service
Quality
Value
No complaints whatsoever.Arrived on time ,friendly approach and the engineer obviously knew his trade. When he went the area was much cleaner than he found it. I would recommend them to anyone.
Customer in Wiltshire
, work completed
Recommended
Annual Filter Changes and Water Test
Customer Service
Quality
Value
A few days before the agreed service date I was phoned to confirm the appointment date and time, as well as the name of the service engineer. Lewis turned up on time and despite no answer to his knocking at the front door came to find me in the garden office. Lewis asked how the filtration system and water softener was working, which was perfect. Lewis got straight to work changing the filters for the drinking water. He then calibrated the the salt levels against the water consumption and fine tuned it. He cleaned out the salt tank which had become compacted and fresh tablet salt added advising me to top the levels up within the next couple of weeks. The whole process was about an hour. Lewis was informative, tidy and thorough in his work. I look forward to seeing Lewis or any of The Pure Water People engineers next year.
Customer in Oxfordshire
, work completed
Recommended