The Pure Water People

Mike arrived promptly yesterday morning to service our system. He was extremely efficient and went the extra mile to point out the front outer wooden cover of the equipment could be turned around as it had suffered damage from the sun. He did this for us and also gave us a good tip to protect the lid in the future. All in all, we were extremely pleased with the service visit.

Elliot arrived on time and carried out the above work in a timely and competent manner. The system was tested and demonstrated to my satisfaction and the work site left clean and tidy.

Today I had two great guys turn up, Mike & Kevin, to install our water purification system. Mike did the initial survey, and it was really nice to have that level of continuity on the order. The survey showed that whilst possible, it was not a straight forward installation as the bits and bobs would need to be sited in different locations. But Mike said, not a problem. They turned up this morning just before 9 a.m. After driving up from Bristol area. They went to work. I needed to pop out for a few hours, and had no concerns leaving them in my home unsupervised. It was nice to hear their banter between themselves, which was polite at all times. I really like the fact they were like this on my job, and shows how happy they are in their work. At all times my Wife and I were treated politely, and with respect - as you would expect. I am so glad I used this company, and did not go elsewhere. This was not a good decision it was a great decision.

Lewes arrived on time, explained what he was going to do and then gave a thorough annual service. Friendly, efficient and knowledgeable. This filter system is one of my best investments. Very happy with all aspects of this company.

Planned beforehand for a convenient time, accurate time of arrival fine. Efficient check all round the actual equipment, all taps in the house and garden, electric plug point. Salt topped up, which was a great help, saving me a heavy lift. Could not have asked for anything more. Well pleased.

Kevin, the engineer, arrived at exactly the time arranged this am, to service our water softener. He was very polite & didn't mind working around us + 3 young grandchildren. I have been with this firm (Aquatech) for many years now & have always been treated with the greatest respect.

I have just had the annual service of my Aquatec Rain Soft system by the Pure Water People. Their representative, Lewis, arrived on time, was very professional and thoroughly checked the system to make sure it was operating at peak efficiency. He was happy to answer all my questions and gave me advice on good maintenance. I live in a hard water area but since having this system installed there has been no scale in any appliances and I am extremely happy that I made this purchase seven years ago.

We have been customers of Pure Water People (previously Aquatec) for 20 years and we have received nothing but fantastic and reliable service from a team of people who sold, and continue to maintain, an excellent product. The benefits of our pure water system have been proven over the years, and we’ve sought the advice of their experts on a variety of topics. We highly recommend PWP!

Mike has just done our seventh annual service. He arrived on time and carried out the work without any problems. The water treatment unit still works as well as it did on Day One. No mess, no hassle, just efficiency. Limescale is a thing of the past.

It is the second time Kevin has now paid us a visit to carry out service and maintenance on our water filter. he has always conducted himself in a pleasant, polite and respectful manner, always working fast and with no fuss maintaining the highest standards. Being a bit nosey and forever asking questions, I appreciate the time Kevin takes to explain what he is doing and why he needs to do it. Even the main office has always been polite and respectful when we have spoken with them. With company ambassadors such as Kevin visiting the experience with them is second to none. Keep up the good work Pure Water People.

We have used the company before and the engineer has always arrived in the allotted time slot. Kevin who did the service yesterday was polite, professional and cleaned up as he went along.

We had a water purification system installed by ‘The Pure Water People’, formerly known as ‘Aquatec’, some 9 years ago. Each year around July/August we have a regular inspection, and service as required, carried out by the Aquatec engineers. This morning Kevin conducted the annual service, having kindly phoned us with an accurate estimated time of arrival, he was punctual, courteous and very tidy in carrying out the appropriate service. Afterwards Kevin was extremely helpful and positive in advising what needed to be done to relocate our purification unit to accommodate planned building work. Overall his performance was excellent, he is a splendid ambassador for ‘The Pure Water People’, and maintained the very good service we have experienced from them over the past 9 years. Thank you.

The work carried out on our water softener installation was the routine annual service, which involved checking the whole system and replacing the necessary filters. The appointment was made by the office in good time and this was followed up just prior to the visit with another phone call to check all was still as arranged. Kevin, the technician, phoned in advance to advise of his imminent arrival and arrived exactly at the arranged time. What was most impressive was the detailed account and explanation he gave of each part of the service process he was carrying out. The work progressed very smoothly, the system checked and left ready to use. Billing to the agreed price was carried out on site. The whole process was efficiently carried out and hopefully the same technician will be able to return in a year's time.

I would like to thank Kevin for his usual efficient work on the service of our Pure Water Filters. He is friendly, courteous and extremely helpful. I like the tidy efficient way that he works. Kevin advised me on the right salt level for our system and on the best way to order a salt delivery.

Arrived promptly following arranged time carried out service and replacement filters without any problems explained following service what he had done and what we should do next. Filled up a comprehensive sheet of work carried out and the amount due had already been entered as agreed by the office. Delivery of salt had arrived before service and without paying until service a very trusting company whom we have had the pleasure of dealing with over a number of years now. Due to medical needs in the household, the appointments which had been made had to be cancelled during the last few months but the company had been very helpful in handling the take up of another scheduled time and very understanding to our needs. Great customer service experienced by all at Pure Water.