The Pure Water People

Good yearly service. Professional carried out. Very polite and wore a mask and distance was used. Our engineer for this service was Kevin.

Lewis was, as always, punctual, friendly and courteous and, so far as I can judge, very competent. The water softener was serviced and all filters changed as necessary according to schedule. Tests were completed and guidance given for checking a new filter and maintaining water quality.

Mike spent two days with us on what was a complicated job, moving our softener from the loft to the garage. This was a complex and detailed job going from one side of the house to the other and from upstairs to downstairs. We could not fault the work in any way. Mike was punctual, pleasant and fastidious. He left everywhere that he worked tidier than he found it! He worked nonstop and explained each change he made, discussing it with us before making final decisions. He did a brilliant job and we are delighted with the outcome. We would not hesitate to recommend your company and would particularly welcome Mike back for any future work Thank you.

The engineer arrived early to the appointment, was smartly dressed and was very polite. Came to do annual service and was to the agreed budget. Area left immaculate when finished. Very knowledgeable and helped with re-routing drinking water pipework in the new kitchen layout. A very good experience.

My water man was Kevin who was very polite and friendly and did an excellent job what more can I say?

Mike arrived promptly yesterday morning to service our system. He was extremely efficient and went the extra mile to point out the front outer wooden cover of the equipment could be turned around as it had suffered damage from the sun. He did this for us and also gave us a good tip to protect the lid in the future. All in all, we were extremely pleased with the service visit.

Elliot arrived on time and carried out the above work in a timely and competent manner. The system was tested and demonstrated to my satisfaction and the work site left clean and tidy.

Today I had two great guys turn up, Mike & Kevin, to install our water purification system. Mike did the initial survey, and it was really nice to have that level of continuity on the order. The survey showed that whilst possible, it was not a straight forward installation as the bits and bobs would need to be sited in different locations. But Mike said, not a problem. They turned up this morning just before 9 a.m. After driving up from Bristol area. They went to work. I needed to pop out for a few hours, and had no concerns leaving them in my home unsupervised. It was nice to hear their banter between themselves, which was polite at all times. I really like the fact they were like this on my job, and shows how happy they are in their work. At all times my Wife and I were treated politely, and with respect - as you would expect. I am so glad I used this company, and did not go elsewhere. This was not a good decision it was a great decision.

Lewes arrived on time, explained what he was going to do and then gave a thorough annual service. Friendly, efficient and knowledgeable. This filter system is one of my best investments. Very happy with all aspects of this company.

Planned beforehand for a convenient time, accurate time of arrival fine. Efficient check all round the actual equipment, all taps in the house and garden, electric plug point. Salt topped up, which was a great help, saving me a heavy lift. Could not have asked for anything more. Well pleased.

Kevin, the engineer, arrived at exactly the time arranged this am, to service our water softener. He was very polite & didn't mind working around us + 3 young grandchildren. I have been with this firm (Aquatech) for many years now & have always been treated with the greatest respect.

I have just had the annual service of my Aquatec Rain Soft system by the Pure Water People. Their representative, Lewis, arrived on time, was very professional and thoroughly checked the system to make sure it was operating at peak efficiency. He was happy to answer all my questions and gave me advice on good maintenance. I live in a hard water area but since having this system installed there has been no scale in any appliances and I am extremely happy that I made this purchase seven years ago.

We have been customers of Pure Water People (previously Aquatec) for 20 years and we have received nothing but fantastic and reliable service from a team of people who sold, and continue to maintain, an excellent product. The benefits of our pure water system have been proven over the years, and we’ve sought the advice of their experts on a variety of topics. We highly recommend PWP!