The Pure Water People

We just had our 5th annual water softener and water purifier scheduled service. For an area with very hard water, it's amazing that we have forgotten what limescale even looks like. A big thank you to Charlotte for helping find a date for the appointment and for having impeccable phone manners. A big thank you also to Lewis, for being punctual, quick and efficient with the servicing. Overall, a very nice company with great people working for them.

We had our original install in 1999 and have been very pleased with our water softener and drinking water system. We needed to move our unit outside and decided to upgrade our 22 year old unit to a new gold system. Pure Water People were very helpful and efficient to deal with. Cathy was very friendly and appreciative of our lengthy and loyal custom when giving us a quote, Kelly was very quick and efficient responding to emails and Kevin did an amazing job on install. Kevin explained all the pipework changes well and did a neat and tidy job. We are very pleased with our gold unit install outside, the wooden box looks very smart.

From our first call the office staff were friendly and most importantly not pushy. Kelly and her team in the office arranged an appointment the following Saturday and confirmed the appointment the day before. Francois visited on the Saturday and both myself and my wife were fairly adamant that we would not be buying anything. The presentation we received was informative and friendly and when the quality of our water was demonstrated compared to "Pure water" we were amazed and had changed our minds very quickly. Again there was no hard sell here and we were not pushed at all. Having decided to proceed with the system an appointment was made for today (Tuesday) where are engineer, Mike, arrived on time and could not have been more friendly. He explained what was happening as he went on and was always happy to answer any questions (having the equipment himself this was no problem). Once the installation was done he carefully explained what each part of the equipment did and specifically which parts we would need to look at and deal with. The quality of the fittings were excellent and Mike worked very neatly and left no mess. I would strongly recommend from my dealings to date and look forward to enjoying amazing quality water for many years to come.

Firstly I would like to thank The Pure Water People Administration team for a very timely reminder that our water softening system was due its annual servicing; for booking an engineer date and time that suited ourselves, and for providing a quote of the expected cost. The engineer (Ian) arrived at exactly the beginning of the quoted timeframe and was as pleasant and chatty as he always is (we have had Ian carrying out the maintenance on our system for many years). He asked about any issues we had with the system and then explained what planned maintenance and component replacement he was carrying out. I was then able to leave Ian to carry out his work whilst continuing with my own. On completion Ian had tidied everything and left no mess in either the kitchen or garage where our filtering systems are. He explained what he had done, what issues he had found and what components had been replaced. He then explained how the system would take a few hours to stabilise again but said if we had any issues or worries we could give him a call and he would sort them out as required. We have had no further issues so haven't needed to call him. On completion I was able to pay Ian for the work rather than have to contact the Admin team again which was really convenient and helpful. I would thoroughly recommend The Pure Water People if you are thinking of installing a Water Softening System in your house.

The engineer arrived early & carried out the service efficiently. He explained & demonstrated every step of the way.

The contractor's technician arrived on time and completed the work in a timely manner. He explained clearly what he was doing and how to proceed after he had left us. I cannot comment on the value of the work, as I have nothing to compare it to.

We have had a water system with the company for about 15 years and always going them to be friendly, helpful, flexible and efficient. We used to have the full system but at the moment just have the drinking water unit. We were called reminding us of the need for a service should we require it and booked the next slot available when an engineer was in the area. We had a reminder to say when Kevin would be coming and he turned up bang on time. Kevin is always very friendly and helpful and takes time to explain what is needed and why. He was helpful in advising us when we moved in and we asked for him again this year to change the necessary filters. Always brilliant service and we have been impressed with this company since the beginning. Thank you!

We're very happy with the installed system we have and the annual service was carried out very efficiently with minimum interruption by the engineer (Lewis) at the arranged date and time.

We've had a Rain Soft / Aquatec filter system for a few years now and we've had no problems with it at all. The Pure Water People look after the annual servicing and maintenance and we've always been happy with their service too. Technician Lewis came to us again this year, prompt and friendly as usual. He had due regard to the various 'Covid Safety' requirements, he checked that the information that they had about our installation and our existing water supply was still current, and then went about his work explaining what he was doing and why. Lewis left the work area clean and tidy, and gave clear advice as to our next steps and what to do if we found or perceived any problems. We have found that the filtered water we use is better for us than the water as supplied by the water authority, and if anybody is looking for such a filter system I would recommend having a serious look at this company first.

I have had a water filtration system for many years which was originally fitted and is now serviced by the Pure Water People. They have excellent customer service and always remind me when my annual review is due. Flexible about dates and changes to those dates. I have always appreciated the professionalism and friendly manner of the engineers over the years and Elliot was no exception. He very kindly refilled my salt container for me (not part of the service) and took away the rubbish. Quick, clean and efficient.

The engineer (Lewes) was on time, courteous and very thorough in servicing our water conditioner system. Would have no hesitation in recommending this company.

We have had our system for 5 years and have been very pleased with it. Long gone are the days when we had to descale kettles, taps and shower heads. The company has always given excellent service and Lewis has been our regular engineer calling by way of prearranged appointment to undertake an annual service of our system. He followed Covid 19 guidelines and we felt safe during his visit. We would thoroughly recommend this company and its product.

Our water system was installed back in March whilst other building work was being carried out. I have delayed the review until now so that we had a true picture of the system working. We live in a cottage which has been extended from every angle so nothing is straight forward. The walls are very thick. Our engineer was Mike and we found him to be very competent and knowledgeable in respect of both the system he was installing and the plumbing in our house. Mike ensured the pipework was hidden (no mean feet through our walls) and all pipework under the sink was incredibly neat and all the rubbish removed. The system itself is fantastic and other than filling the salt chamber it runs itself. We so wish we had had it installed earlier. We would like to say that both Kelly in the office who organised our visits some at short notice whilst our other builders were on site and Mike are both an asset to your company.

We have been really pleased with the water system installed by Pure Water People. The difference in taste and general quality is far superior than normal tap water. We just had our filters changed by Lewis who was really helpful and explained the various filters life spans in detail. I would recommend installing this system as it makes a massive difference to your water quality!

The time had come to replace the original tap we had fitted when out filtration system was installed. The staff at the office were very helpful in sending us out the options to choose from and, when Mike the engineer came to fit the tap, he bought different models with him so that we could see the choices insitu. Once chosen he then carefully fitted it and did an excellent job, very clean and tidy and respected Covid measures throughout. A great job.

I have had a Aquatec system for 25 year, and just had a new one installed which is a lot smaller and will be more efficient to run. I have had good service over the years and the engineers are great and the installation done yesterday by Mike was no exception. Brilliant tidy work and explanation of the working of the new system - cannot fault anything. All the office staff make bookings an easy experience.

I have had a Aquatec system for 25 year, and just had a new one installed which is a lot smaller and will be more efficient to run. I have had good service over the years and the engineers are great especially Kevin. (Thanks Kevin).

We have had our system fitted for over a year now and have just had our first service. The original installation was carried out in a professional and efficient manner as were two small jobs that needed to be completed after installation. The filter system has done all the things we were promised by the representative who introduced us to the system which is really great due to us living in a very hard water area. It did take a few weeks for all the old limescale to clear our pipes, electric shower and hot water tank, but now provides us with quality filtered water. In addition to having better tasting drinking water, a scale free kettle, clear shower screen etc the money we save on cleaning and skin care products plus jug water filters goes a long way towards the running and service costs. All the staff members we have met or spoken to on the telephone have been helpful, friendly and human and it is refreshing to deal with people who care and actually do what they promise whilst providing great customer service. On the couple of occasions we have encountered minor problems the help and advice has been easy to understand and the hiccups sorted. We have no regrets on making this investment, would certainly recommend the whole package and look forward to our future ongoing relationship with The Pure Water People. THANK YOU.

In 2005 I had a water purification system fitted by Aquatec. Over the subsequent years it was run and maintained satisfactorily. When I moved in 2020 I arranged for a new system to be installed in my apartment. This was carried out in a most professional way, following detailed discussion on what system was required, and what could be fitted in the available space. I was impressed with the way Carl undertook the whole operation. In March 2021 I found it necessary to request for a Technician to have a look at a small anomaly, water escaping from the drum and a build up of salt deposit. Mike turned up and explained why this was happening and how he would balance the system to prevent it occurring again by reducing the water level. To my benefit, lowering the water level also enabled me to reduce the amount of salt that I was putting in the drum. Mike was polite with a friendly nature, and I was impressed with his professionalism.

We have had our system for four years now and, despite the high initial cost, have never regretted it for a moment, Lewis arrived on time and carried out the annual service very efficiently. He has been to us before so knew where everything was and it was good to see a familiar face again. As usual he explained what he had done and gave us a few suggestions for the year ahead. We are very happy with the quality of water we get and the service from Pure Water People who have all been very friendly and efficient to deal with.

Mike was friendly and professional he explained everything and showed us how to use the system very clearly. We would thoroughly recommend this company. My Mum and brother also have this system in their homes.

Having had our water softener for exactly three years, it was due for its annual service. Lewis arrived and immediately set to work giving the unit a very thorough service whilst at the same time explaining not only what he was doing and why. He also gave us some useful tips on how to get better use from our unit, he was very friendly and informative. All this was done whilst following the social distancing guidelines. As previously mentioned, we have had the water softener for three years, during this time we have found a great reduction in the amount of shampoo, soap powder, and cleaning materials etc... that we use. Also benefiting from having no scale produced in our kettle, washing machine etc...

The engineer arrived when he said and carried out the work in a very professional way - annual maintenance on our Pure Water System. He explained a number of points that would help us to get the best out of the system which was very helpful. He carried out a number of checks and explanations to ensure the equipment was working at optimum capacity. A credit to his company.

We have our soft water and drinking water system for a year now. There is no doubt that our water quality has improved drastically. Glasses of water are pleasant to drink and we no longer buy any bottled water or most fizzy. There is no limescale in our shower or kettle. We had our first service today and the engineer said the pipe insulation could be improved and he would arrange for the company to undertake the work.

The person who came to service our water system was very efficient and polite. He explained what he had done and confirmed everything was alright.