The Pure Water People

The fitter arrived on time, was polite and worked steadily throughout the two hours he was here. He explained the new softener and left the area very clean and tidy.

We are very pleased that we made the decision to invest in a Pure Water system and not just a water softener. The quality of the drinking water is perfect. The water is really soft on your skin and It's great to not have limescale on your shower glass! Installation was made more complicated as we already had a Quooker installed but a solution was found by the terrific engineer. Very happy with the result.

A very professional installation carried out by a knowledgeable engineer. The job was completed on time with no mess. Being in a very hard water area the difference in our water quality was really noticeable and we now have no limescale issues. For the cost it is definitely worth considering having a water softener system installed. We would definitely recommend The Pure Water People.

We have always received great service from this Company (Previously as Acquatech) having had our water softener system for some 14 years (it's still going strong) Mike came to relocate the system from the utility room into a purpose built outside unit. This was a lengthy piece of work which took the best part of the day and called on many skills. Mike undertook this with demonstrable expertise and was very friendly, knowledgable and informative throughout. COVID safe rules were adhered to at all times. Would highly recommend.

Great service from Pure Water People. My water purifier was installed some years ago with no problems, they have just completed the annual check while in COVID conditions. Our engineer Lewis was very pleasant, efficient and swift. These guys were called Acquatech when I initially had the installation completed and not had any problems.

Mike Hagues came to do our annual service, and having been the one to install our system he was familiar with our setup, as well as our neighbour's whom he attended to at the same time. I was busy with calls and he was really quick and efficient with my time so that he wasn't a bother, and as always I felt like he really wanted to do the best job he could, and make sure the system was working optimally for us. That wasn't just because he had a checklist to follow, it was more than that. I've always had a good experience with the Pure Water People.

Installation was very prompt following survey. Engineers arrived at specified time, worked efficiently, tidied up after themselves. They were very aware of distancing protocol as visit was during Covid pandemic. I had a few queries after about 2 weeks of the system being installed. Swift visit from another engineer. All my concerns dealt with satisfactorily, and no charge. Very pleased with the pureness and taste of the water we are now using.

Mike was a diligent & knowledgeable Senior Engineer. Provided clarity for a couple of queries & summarised his findings succinctly. Removed all old filters, cleaned surfaces & left zero trace of his presence! Great job Mike

Mike carried out our annual review today. All done very professionally with respect for social distancing in these difficult times. He explained every step he had taken to ensure that our water quality is as high as it can possibly be. The water, from the day the purification system was installed is excellently drinkable. It's hard to imagine how we managed before we took the plunge with Aquatec. But we did and have no regrets.

I give this company 5* on everything. The engineer (Mike Hagues) was superb, excellent standard of work, nothing was too much trouble, he was very efficient, tidy, helpful and friendly. He certainly “went the extra mile”. We are very pleased with our new water system (4 months of using it now) and it is all we had hoped for and more. People comment on how good our drinking water tastes, we have no scale build up in the home at all, less cleaning, less use of cleaning products, very happy customers and would highly recommend.

The 13th annual service on my water treatment equipment was carried out by Mike today. The filter replacements and water checks were completed without any problems. Mike was very professional in his approach to the work and specifically the measures he took regarding my safety and his safety due to COVID 19. He also advised me that I should cover my treatment equipment box lid with roofing felt in order to prolong it's life. A very sound and sensible suggestion.

Excellent Job, Lewesarrived on time, explained what he was doing & proceeded to do it in a professional manner. Full and complete handover once job was finished.Good company, highly recommended

We have our regular maintenance done yearly and Lewis has done it several times now. He is punctual, efficient, friendly and always explains what he is doing. A great service every time.

We had our water softener and filter equipment's yearly maintenance carried out once more by Lewis. He was punctual and explained everything that needed to be done. Work carried out was fast and proficient. We have complete confidence in his workmanship.

Been using this company for many years now. Always polite with good service, would recommend them to everyone.

Lewis did our service. He explained everything and did a great job. He said what we needed to do next year.

Lewis provided his usual efficient service again. Arrived on time, explained what he was going to do in his friendly manner, and completed the work quickly without problems. He gave me a couple of tips for getting the best from the system and payment by credit card was processed promptly. For coronavirus safety he wore a mask throughout.

The company offered us the option of having a service visit on a Saturday which was great because we both work full time. We were given a 3 hour window for our service visit (between 1 & 4 pm) and Lewis, our engineer, turned up right at the start of our window. He followed the current social distancing guidelines, wore a mask and PPE and we were very happy with the measures put in place by the company to ensure that we both felt safe. Lewis was very polite, friendly and kept us well informed throughout his visit and we were very happy with the level of service that we received.

After a convincing demonstration of the benefits of a water purification system for the whole house, we decided to take the plunge. We ordered the Gold System. Work was done during two main visits and a follow up later to install boxing around the external pipes. The installer was an experienced fitter who understood the working of the system and was keen to explain how everything worked. The customer service girls were very helpful with arranging appointments and the engineer came all the way from Bristol each time to do the work. Since the system has been operational, we have had a full service after one year. there were no problems and we have been delighted with the results. Bright sparkling surfaces with no scaling in kettles or shower screens, beautifully pure drinking water and very soft water for all household purposes. Even washing the car is easier!

Lewis from The Pure Water People came to perform an annual service on our purification equipment, as booked - it was useful that he phoned to let me know he was 20 mins away. He checked our water quality and flow rates, changed the various filters and adjusted the flow and 'regeneration' settings to better suit our household' demands. Lewis was friendly and personable throughout, and explained fully all that he was doing as he went along, at all times remaining virus masked and gloved. Also, he investigated a slight leak on our kitchen mixer tap and recommended a course of action. Lewis clearly has a thorough knowledge of his trade and the equipment, and was most professional in the way he went about the work, leaving the place clean, dry and tidy.

We have had an Aquatech soft water system for around 10 years and Mike from Pure Water People has serviced it for most of that. He is all that you want in a service engineer. He is polite, knowledgeable and efficient and a credit to the company. He has just undertaken the annual service with the minimum of fuss. We know that if we have any problems with the system that they will be dealt with in a highly professional manner.

The space beneath the kitchen units is limited so all equipment was installed outside in a built cabinet, which was then treated to a waterproof stain. The system was explained to us in simple terms. All work was carried out in one day and the taste of the water was noticeably improved. After a couple of days the water drawn from the storage tank was softer. We elected to have a separate tap to supply drinking water. The only downside is that washing hands in the water leaves the skin feeling as though there is still soap on them, this was explained by the Rep that sold us the system so was expected and we take care when handling glasses with wet hands. We use less detergent and soap, kettles and pans do not get scale residue, the hot water and heating systems do not fur up. Great investment!

Lewis has been here before glad it was him very professional friendly and informative gave me advice also replaced drinking tap and explained how to use it better very helpful.