The Pure Water People

The entire process of buying and having this system installed was easy. The installation went like clockwork and was carried out by people that were friendly and knew the product and did an excellent job with no hitches,even returning a couple of weeks later to fit a plinth to the outside enclosure. A job well done.

After seeing what was actually in our water when the various test chemicals were added, we had by then already made our minds up that we wanted this for our house. Our glass kettle is now totally free of limescale & looks as good as the day it came out of the box! The installation was excellent, I was surprised that it was only one chap, but he was very neat & tidy with his work both in & outside the house. I would highly recommend The Pure Water People

After a great demonstration on the water purification system in our house by the salesperson, we agreed to buy the unit. A quick install was booked over the phone and the Elliot the installer arrived on time on the day and explained the whole process of install. Elliot was very thorough and answered all my questions before install. He worked really hard for 5 to 6 hours and finished the install. The install was very clean and Elliot made sure all the rubbish was cleared and cleaned by him. I had nothing to clean after him. I was very pleased with the works carried out by Elliot and I would definitely recommend the company for its product and great customer service. Thank you.

The Pure Water People did an excellent job for us in supplying and fitting our water purification system. It has made a terrific difference to our household. The limescale which had been part of our lives has now been eliminated, together with the need for the whole range of water softening products such as dishwater salt, rinse aid and Calgon in the washing machine. The benefits are greater than I could have imagined. The installation was done efficiently and on schedule. I would recommend the company as being knowledgeable, efficient, helpful and a pleasure to deal with.

We had a new system installed in Nov 2019 and the fitters arrived on time and explained the process and work to be undertaken before cracking on and completing the install and tidying up after. They succeeded in fitting the unit in our small porch which suited us much better than outside. We noticed some weeks afterwards a leak at the main stopcock which caused no damage but a wet floor under the cupboards. After contacting the company on the out of hours number a fitter/engineer rang us back gave us advice over the phone which temporally stopped the leak. The fitter arrived the next day in the morning and completed a full repair. I have contacted the company several times and on every occasion i was treated as though I mattered and nothing was too much trouble. I was rung recently by customer care dept. asking about our install and our aftercare and was there anything we needed. This is the first time i have ever been contacted by a company after 6 months to make sure everything was okay (which it was). I would recommend the Pure Water System and give the company full marks for their customer care.

Mike arrived to carry out the annual service on our water softener system on time and completed his work in a quiet and efficient manner, keeping me informed throughout. He made sure he maintained a safe distance and wore his IPE at all times. We have had the system now for 14 years and have never had anything to find fault with either the company or its engineers, we are always contacted to arrange the service and kept fully informed about any situation which could affect our appointments. Mike in particular is a credit to both the company and himself with both his demeaner and work ethics.

Great sales pitch from the rep who came over. Very flexible for installation times, and nice friendly engineer who came to fix it all in. Well put together and clean tidy working throughout. Quite expensive product to buy but fantastic results and end product.

System was installed by Mike and his assistant who were very polite, professional and efficient in their work. Mike discussed everything with me before proceeding and during the installation. Had a couple of issues (dislodged pipe inside the unit and excessive usage of salt) following the installation which were both resolved by Mike who replaced the unit, quickly and professionally. Unit is working well since . No lime scale, soft water, less shampoo, and cleaning materials all round. We are very satisfied with the system and are happy to recommend this company and their proficient staff to anyone considering water purification in their home.

Service and filter change carried out by a very personable Michael, quickly and without delay. If every tradesman who visited was as efficient the world would be a better place.

Arrived at 9 am. distanced himself as the company informed us. The agent called Lewis wore his mask throughout his visit minimal contact with myself then carried out all that was required changed filters and disposed of the old ones. worked clean and tidy and the system is working very well. Very happy well pleased.

Lewis from Aquatec came yesterday to do my annual service and to install a new tap. We were very pleased to see him especially in the circumstances (The Coronavirus pandemic). He was very informative and efficient and told us things and explained in great detail why we have to do this or that which we appreciated very much. He stuck to all the rules which his company stipulated to keep him and us safe in this dangerous time. Like the AA man Lewis is a very nice man all round.

The Service Engineer Lewis was very efficient and considerate of the safe distancing rules. All materials used or removed were taken away for disposal.

Kevin came to me on time, carried out the service efficiently there was no mess you would not have known he had been. Would recommend the company - we have been with them for approximately 15 years.

The regular annual service was carried out today by Lewis, who called 10 minutes before arriving so that we could prepare for his arrival. The service was, as usual, thorough, and the settings tweaked to improve effectiveness. Recommended efficient service.

We have always been very satisfied with the yearly maintenance of our Water Softener. The Engineers have always been very professional and informative about the system. We would highly recommend this company and their products.

We have used this company to service our water filtration system for many years and they are always efficient and friendly. Support staff in the office are also very efficient and helpful.

We have used Pure Water People since our purification system was installed over 10 years ago. Yesterday’s service by a Elliott was as first class as ever. No mess and everything explained in detail.

An issue arose with a recently installed water purification system. A call to the supplier resulted in a prompt engineer visit. Kevin diagnosed and fixed the issue in a polite, friendly and professional manner. Can't ask for any more.

Maintenance of a previously supplied and fitted water purification system. Always on time and efficient, this time no different. Filters changed, system checked, advice given. All good. Mike Hagues was the engineer today.

Lovely to meet Kevin who got on with the work in hand, it was to return a unit after repair and I was amazed how quick and efficient it all was as it looked a tricky job to me!! Kevin showed and told me how it all worked which was fantastic. Very chuffed with everything about this company and thank you so much to Kevin for his top class service.

We have had their filtration system for nearly 10 years and we have never regretted the investment. Having full pressure filtered water throughout the house is so much better than living with the hard water in our area. They may not be the cheapest systems but they do a great job. Some reviewers complain about the cost of the annual service but they may not realise it includes replacement filters as well as the labour. Unfortunately, after 10 years the wooden box used to house the system outside our house finally succumbed to the weather and needed to be replaced, so we ordered a replacement box. The very friendly engineer (Mike Hagues) turned up on time and installed the new box. This required him to rearrange the system to make the layout more compact and while he was at it he reordered the filters (because since it was installed the recommended sequence has changed). The marine ply used is better than the original and this time it comes supplied with insulation to reduce the risk of freezing. The work was undertaken very professionally and the end result looks great. Plus it is a slightly smaller box, which is better.

They are a great company, always let you know when they are coming. Very professional & polite staff and always do a satisfactory job. Kevin was the engineer today .