The Pure Water People

Mike came to service our drinking water purifier. Mike was very friendly and professional, and very knowledgeable too. He went above and beyond to make sure the system was working well and I was happy with everything.

The engineer (Mike) arrived on time and carried out the work without disruption or fuss. All work carried out was explained to me clearly by him, including recommendations for items additional to a normal service. Completely satisfied.

Lewis carried out the servicing off our pure water system. He was extremely conscientious and took a lot of trouble to ensure that the system was functioning correctly- not minding how long it took. He was friendly and courteous. We have now had this system for 17 years and have always been entirely satisfied with the service we have received and have never regretted having the system fitted.

Good work, highly skilled engineer who is a wonderful ambassador for the company, a very reliable system which we have now had for 18 years and certainly far superior to others we have had in previous houses. The important thing is that this is not just water softening but true water purification by osmotic filter. The tops!

Lewis did a thoroughly good job on my water treatment system. He was polite and very respectful of my property as he had to go all over the house to check taps and toilets. He explained in detail what he was doing and why. He also went through his report with me and left everything neat and tidy. Good work. I would recommend this company to anyone thinking of installing a water softener.

Our engineer 'Mike', arrived on time, and explained his proposed work plan in layman's terms. After fully checking the system and listening to our concerns, he found the water holding canister to be faulty. In line with Pure Waters Office pricing and potential courses of action for the reported fault, he replaced the faulty item with new from his van stock. Mike drained the system, allowed to refill before testing and advising of follow up course of action to be completed by us later that evening. Our softener has now been fully restored to its original working condition and worked problem free since. Mike fully versed us as to our current unit, its longevity and replacements options on the market when it becomes necessary. He is an excellent ambassador for the Company with fine customer facing skills. A job well done, thank you.

Mike came to service our water filter system. He had installed it 5 years ago, and it was great to see him again. He did a very thorough job, highly competent and professional, and he is a really nice guy. 10/10 for Mike!

Routine service was carried out efficiently and thoroughly by a pleasant, polite and knowledgeable engineer.

The appointment for the annual service was made by Jasmine and Kelly in the office and the Engineer Lewis arrived on time on the day. Lewis is very thorough and checked the working of the softener, the quality of the water and the pressure at a number of outlet points throughout the house. Also checking the effect using several machines at once had on the water pressure from the softener. Lewis replaced all the filters in the softener and took away the used ones. He produced a full written report to add to my file. I have had water softeners from the Pure Water People for almost 15 years and fully recommend the Company, the product, and their employees to any prospective clients.

We just had the annual service carried out on our system. Fantastic as always. Lewis arrived on time, worked very efficiently, explaining what he was doing throughout. Great communication from the team from start to finish. Highly recommended.

I have had my water filtration system for about 20 years now. It requires an annual service, one in depth bi-annually. The pure water people always remind me when my service is due and arrange the service to suit my timings as well as when the engineer is in my area. They have very loyal staff and I have dealt with the same office representative the whole time I have been with them which is nice as it enables a friendly relationship to develop. My local engineer Chris has attended at least the past two years and he is friendly but also professional and informative.

Had a great experience with The Pure Water People. AJ came to install our water softener and did an excellent job. He was friendly, professional, and took the time to explain how everything works. The installation was smooth and tidy, and the difference in our water was noticeable straight away. Would definitely recommend both the company and AJ!

The booking process was easy using the company office (the office reminded me that the service was due) and was completed well in advance of the date selected for the service. Although in this case the date was changed by the company, the change was easy and made in consultation with me. The service engineer arrived at the start of the allocated time period and completed the testing and filter change quickly, efficiently and with a friendly and knowledgeable approach. Payment was by credit card on the day and all was quickly completed.

We have had the system in place for approx 10yrs and have never had a problem with it. Mike visited to complete the annual service and filter changes on the system. He has been coming to us since the system was installed and is always polite and friendly. His work is neat and tidy, efficient and only carries out what is necessary. He knows the system inside out and is always honest and open about how the system is working or any potential issues we may encounter in the future.

Mike called in this afternoon and completed a thorough service on our pure water system. He was very efficient and explained the information we needed to know about the system. Excellent

We had our old Aquatec Rainsoft unit for 28 years and were advised that eventually the clock mechanism would fail, and there are no replacement parts available anymore. The clock has finally failed, so this resulted in us getting the new unit today with Pure Water People. The installation couldn't have gone more smoothly with a lovely gent called Steve doing the installation. He noticed we could do with a new box too, so we added that to the list of changes. We chose a water-based unit rather than an electric one. It took half a day to install and is very easy to look after compared to our old unit. Steve was very knowledgeable and informative, and answered all our questions.

The tap water in our area is hard and brackish and unpleasant to taste. To overcome this we have used the water filter system since it was installed on 1st December 1999. The annual service was always arranged on a convenient day and time. After 26 years of use it was time to replace the equipment and this was done on 21st July 2025. Very pleased with the job done and although there was a small leak this was quickly fixed by the company. The soft water tastes lovely and we are very pleased with the new system. Thank you for the excellent service provided over the years.

We have had our water softener/filter for 11 years and have it serviced regularly. Each service engineer has arrived as scheduled and explained the procedure. At my request, Mike discussed upgrading our current system to the latest version. Everything was explained thoroughly, and he ensured the new system would fit in ok. All questions were answered satisfactorily. His visit was followed up by a helpful, friendly telephone conversation and quote.

Very professional service. Always arrive during the appointed slot and contact me if they are delayed. Engineers are obviously well trained in the product they are servicing and they explain what they are doing and give advice on the use and care of the product.

It was a planned (timescale) major service for our water softener, which also included a bit of a reinstall after a kitchen refurbishment we had done a month previously. We had Mike as our engineer, who was also one half of the original installation team. Mike arrived very early in the appointment window. Was well presented, and even his van was sparkling clean. Mike's a very down to earth bloke. He just got on with it really. He knows his job, he knows the kit and he's very tidy and efficient in the way he works. I'm so glad that I tasked The Pure Water People to install our water softener four years ago. Never had a problem. The system has (so far), never failed. If you're looking for a water softener, dont mess about. Get this company in.

We’ve been with Aqua Tech now Pure water for 22 years Our first system was installed in 2003 and lasted to 2025, system needed replacing. So got in touch with Charlotte at pure water to see the options we had and she sent an email to me very detailed with all options open to us. We wanted a Saturday and preferred Mike to install the system and Charlotte made sure this happened. On the day, Mike turned up on time and started straight away taking out the old system which was outside in the garden, he rearranged all the piping for the new system and took out the piping we didn’t need making sure it looked neat and tidy, he then had to cut away the shelf under the sink to install the new system and fixed a metal bar to hold the shelf that was left up, the electric’s he needed for the system was located behind the washing machine and under the cooker which was underneath the plinth a bit of a nightmare really but Mike just got on and done it, he made sure he tided up behind him and left my property looking clean and tidy and took all rubbish with him. I can’t praise him enough for what he did for us that day he went above and beyond and did more than he had to. He is a true professional in his trade and hopefully will have him each time when we need it serviced. The system is up and running and we’ve noticed the difference in our water already. If you need or thinking of getting a water system l would highly recommend this company to install it.

We have had the softener and purification systems for a couple of weeks now. We are already noticing improvements around the house, for example, the limescale is almost totally gone from the bathroom and the kettle! The taste of the filtered water is much better, and overall, we are feeling much better knowing that we are drinking cleaner water. The installation with Steve went very smoothly. He took the time to protect the floor, installed the systems without any disruption to our work, and later took the time to explain to us all the technical parts. Thank you!