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The Pure Water People

4.8

1833 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance

  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1833 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Recommended

Recommended

by 100% of customers
Sort by
My review
Customer Service
Quality
Value
Very professional, informative person.
Helen, Berkshire Posted on 14/02/2019 , work completed 14/02/2019
Recommended
Prompt and professional.
Customer Service
Quality
Value
Service & maintenance according to schedule. Clean work at the time agreed. Clear communication and polite engineer.
George, Middlesex Posted on 13/02/2019 , work completed 13/02/2019
Recommended
My review
Customer Service
Quality
Value
Checking equipment, service couldn't be faulted.
Peter, Surrey Posted on 13/02/2019 , work completed 13/02/2019
Recommended
Service & filter change.
Customer Service
Quality
Value
Service my Pure Water Softener, changed filters, checked water. Very pleased with overall service. Live in a very hard water area. Neighbours always complained!
Christine, Hampshire Posted on 12/02/2019 , work completed 12/02/2019
Recommended
Prompt and professional.
Customer Service
Quality
Value
The engineer was very professional, changed my water filter, made sure all the parts worked, checked the salt tank, cleaned it out, and if I had an extra bag of salt he would have put it in for me. Very pleased with the work.
Delfina, London Posted on 09/02/2019 , work completed 09/02/2019
Recommended
The trader replied (on 23/05/2019)
Thank you for your lovely review Delfina, we appreciate your 5 star reviews!
Professional.
Customer Service
Quality
Value
Polite & friendly service. Fully explained how to use the purifier system and tips for saving money. Very knowledgeable about the system & very confident in the quality of work.
Richard, Wiltshire Posted on 08/02/2019 , work completed 08/02/2019
Recommended
Competent and cheerful.
Customer Service
Quality
Value
The initial demonstration was comprehensive and all questions answered to our satisfaction. The work was carried out on time with very little disruption and cheerfully. We are very satisfied with the outcome.
John, Buckinghamshire Posted on 08/02/2019 , work completed 08/02/2019
Recommended
Brilliant job
Customer Service
Quality
Value
We were very impressed with the work carried out. It was a very professional job. We would recommend him to anyone.
Michael, Hertfordshire Posted on 06/02/2019 , work completed 06/02/2019
Recommended
Professional and polite
Customer Service
Quality
Value
Aquatec employees are always polite, informative and carry out their duties professionally and in a friendly manner. I would not hesitate to recommend Aquatec. Their office staff are friendly and professional, as are all the field engineers. A great company to deal with.
Alan, Oxfordshire Posted on 05/02/2019 , work completed 05/02/2019
Recommended
My Review
Customer Service
Quality
Value
Geoffrey, Avon Posted on 01/02/2019 , work completed 01/02/2019
Recommended
My review
Customer Service
Quality
Value
Very helpful and polite.
Peter, Oxfordshire Posted on 31/01/2019 , work completed 31/01/2019
Recommended
Excellent
Customer Service
Quality
Value
Serviced yes, very reliable, work excellent. You had a diamond when you employed Mike.
Harold, Wiltshire Posted on 28/01/2019 , work completed 28/01/2019
Recommended
The trader replied (on 25/02/2019)
Hi Harold, thanks for another glowing review - Mike is a popular chap, I will forward him your review, speak soon. cathy.
Prompt & efficient
Customer Service
Quality
Value
System Installed 12-13 years ago and service has always been maintained promptly and efficiently.
Diana, Gloucestershire Posted on 24/01/2019 , work completed 24/01/2019
Recommended
Prompt and professional
Customer Service
Quality
Value
Liam arrived before the scheduled time and I had already prepared the kitchen for the installation. He got on with the work and completed the installation with minimal disruption and explained the system in a professional manner once completed. Have no hesitation in recommending.
Michael, Hertfordshire Posted on 24/01/2019 , work completed 24/01/2019
Recommended
Very efficient
Customer Service
Quality
Value
Excellent workmen, tidy and kept the work to a minimum no mess.
Richard, West Sussex Posted on 23/01/2019 , work completed 23/01/2019
Recommended
Excellent professional
Customer Service
Quality
Value
Excellent work. Prompt and professional service was provided.
Joseph, Wiltshire Posted on 22/01/2019 , work completed 22/01/2019
Recommended
Very happy
Customer Service
Quality
Value
Very happy with work, carried out professionally and on schedule. Lots of feedback on system performance and advice on future replacements and updates, including costs.
Barry, Avon Posted on 21/01/2019 , work completed 21/01/2019
Recommended
Professional
Customer Service
Quality
Value
Polite, quick & professional.
Judy, Surrey Posted on 21/01/2019 , work completed 21/01/2019
Recommended
My review
Customer Service
Quality
Value
Filter change and water test. Changed dichlorination exchange.
Neina, Avon Posted on 21/01/2019 , work completed 21/01/2019
Recommended
Aquatec
Customer Service
Quality
Value
Prompt, polite, corrected the fault quickly and left the area clean and tidy. Had a good idea of the problem.
Norman, Avon Posted on 21/01/2019 , work completed 21/01/2019
Recommended
Great work, friendly and honest service
Customer Service
Quality
Value
Mike is the engineer who installed our water purification system. He was punctual every day he was due to work even though he was driving from Bristol . Super friendly chap and made sure we knew what he was delivering each day. Excellent work quality, after each day cleaned and tidy up after himself. During the installation he noticed there was a leak due to potential manufacture fault so replaced the system without any fuss. He had patience answering all our unprofessional questions and happily explained all the mechanics. This was a really pleasant experience and has made the whole decision to invest more comfortable.
Customer in Windsor and Maidenhead Posted on 20/01/2019 , work completed 08/12/2018
Recommended
The trader replied (on 14/02/2019)
Thank you for such a lovely review, Mike has been with us for many years and takes great pride in the quality of his work and your customer experience. we are extremely confident that you will love all of the benefits attached to treating and purifying the water at home,and we appreciate you choosing us! Our customer satisfaction team will be in touch in a few months to check all is going well with your investment!
Quick & efficient
Customer Service
Quality
Value
Very satisfactory work carried out, quick and efficient. Good communications for visit.
Ron, Avon Posted on 18/01/2019 , work completed 18/01/2019
Recommended
Professional.
Customer Service
Quality
Value
Following an annual service, we started to have a problem with the supply of our drinking water. With 24 hours Aquatec sent a technician to resolve the matter. He was pleasant and explained very clearly what the problem was and how he would resolve it. However, approximately a week after the second visit, our nine year old water softener system decided to stop the flow of the drinking water entirely. Aquatec reacted fast and efficiently. The issue was resolved satisfactorily and successfully. Aquatec's after-care service is efficacious and their technicians are helpful, caring and plainly knowledgeable about their products.
Jeremy, Buckinghamshire Posted on 17/01/2019 , work completed 17/01/2019
Recommended
Yes
Customer Service
Quality
Value
Fitter changed dripping tap for a few months. Done to agreed schedule. Very helpful.
Brian, Hertfordshire Posted on 17/01/2019 , work completed 17/01/2019
Recommended
The trader replied (on 25/02/2019)
Hi Brian, I am glad that we managed to deal with your tap in a timely and professional manner. thanks for posting.
Very Professional
Customer Service
Quality
Value
Very professional pair sent to install our ‘Pure water’ system. Punctual, friendly, efficient and tidy. Explained everything they were doing. Thank you Mike and Kevin.
Customer in Wokingham Posted on 06/01/2019 , work completed 04/01/2019
Recommended
The trader replied (on 14/02/2019)
Thank you, we appreciate both your feedback and your purchase. From our first visit to your home to completion of your installation we take pride in all aspects of the process. Many thanks.
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.