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The Pure Water People
Opening Hours
Today - 08:30–12:30
- Monday 08:30–19:30
- Tuesday 08:30–19:30
- Wednesday 08:30–19:30
- Thursday 08:30–19:30
- Friday 08:30–19:30
- Saturday 08:30–12:30
- Sunday - Closed
Organisations and Awards
About
We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!
The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.
With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.
Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!
What we do
Water softener installation and maintenance
Plumbers
- Water softener installation and maintenance
Water treatment
More Services
- water purification
- drinking water treatment
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
1827 reviews
Recommended
Recommended
by 100% of customers
Sort by
Excellent
Customer Service
Quality
Value
We have dealt with Aquatec for 12 years. They are always professional and have never let us down. They regularly service our water purification unit and provide sound advice. Always turn up at the time expected and do a thorough job. Excellent and would recommend to others.
Joy, Avon
, work completed
Recommended
Professional Job
Customer Service
Quality
Value
Arrived on time and started immediately after explaining the work involved. The work was carried out to a very professional standard and the engineer left the work area as clean and tidy as he had found it. The engineer also supplied and fitted a new outside tap.
Robert Astill
, work completed
Recommended
Brilliant job
Customer Service
Quality
Value
Ordered a new water treatment system after our old one was declared u/s. Engineer came and fitted new, even though connectors were different and machine size smaller. He was here from 1.30pm until about 7.15pm - using torch light when it got dark to ensure system in working order before he left. Unit is outside and it was a cold wet day. Very polite man.
Jane, Wiltshire
, work completed
Recommended
Mad but good installer!
Customer Service
Quality
Value
Liam was enthusiastic, hard working, able to solve problems without fuss, polite, tidy gave regular updates on progress/issues, ran through system, benefits, maintenance on completion. Only gripe, did not clean sink/draining area on completion, bit of a mess. Returned the next day with salt which should have been supplied on day of install but was not informed. Removed old unit and packaging/off cuts on completion. Great guy, great job.
Stephen, Hertfordshire
, work completed
Recommended
Good service completed
Customer Service
Quality
Value
Prompt and efficient - job well done.
Andrew, Wiltshire
, work completed
Recommended
Efficient and knowledgeable
Customer Service
Quality
Value
Good service, well explained.
Bridget, Avon
, work completed
Recommended
Prompt, brilliant job, advice helpful
Customer Service
Quality
Value
Will recommend your company, cleaned out filter and area of salt, replaced salt. Very nice chap easy to talk to and I asked questions he gave advice on monthly payments to cut large bill down. Tested water so very pleased with service I received today. Impressed he took shoes off to not walk on my carpet, not many trade people do that. Thank you
Jennifer, Avon
, work completed
Recommended
Very professional.
Customer Service
Quality
Value
Although there were issues initially about positioning of the equipment on the outside of the property, Mike resolved these and put our minds at rest. Work rescheduled and carried out with the minimum of fuss.
Trevor, Middlesex
, work completed
Recommended
Excellent
Customer Service
Quality
Value
The young man was very thorough. He kept everything tidy. It was a pleasure to deal with him.
Susan, Avon
, work completed
Recommended
Brilliant job
Customer Service
Quality
Value
Liam was very friendly, got on with the job, explained the workings of the system clearly and finished in record time - very impressed!
Ann, Oxfordshire
, work completed
Recommended
My review
Customer Service
Quality
Value
Good job as normal
Suzanne, Gloucestershire
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
The Aquatec engineer did the annual servicing of our Aquatec filter. He was most punctual, engaging me throughout his working on the filter. I have busy hours as a Pharmacist and I appreciate the fact that Aquatec had to chase me (in numerous telephone calls and e-mail) to set up todays appointment. We've had nothing but excellent service, as well as aftercare customer service since we've installed the filter!
Mogamad, Wiltshire
, work completed
Recommended
Prompt, quick & professional
Customer Service
Quality
Value
I was given a window & the engineer arrived just a few minutes past the first time, no nonsense, straight on with the job - made recommendations, paperwork & paid & he was gone in no time. Excellent service.
Paul, Buckinghamshire
, work completed
Recommended
Excellent engineer.
Customer Service
Quality
Value
The engineer (Mike) was punctual, considerate, hardworking and patient. He discussed the option clearly regarding where to site the system and then carried out the work calmly, efficiently, and to an excellent standard. Highly recommended. The water is good too!
Jemima, Herefordshire
, work completed
Recommended
Brilliant job.
Customer Service
Quality
Value
Keith was very professional, worked well on his own. Definitely recommend him to anyone. Friendly and approachable.
Margaret, Avon
, work completed
Recommended
very professional job
Customer Service
Quality
Value
Always receive excellent service. Usually request for service is within a week. Disappointed that the salt deliveries aren't as quick as normal, but was due delivery but weather made it impossible. It is 5/6 weeks since we ordered salt. Other than this always receive excellent service. Staff on telephone always polite.
Catherine, Gloucestershire
, work completed
Recommended
Excellent job
Customer Service
Quality
Value
Mike Hagues provided a very professional service. He was very knowledgeable and took the time to explain what work he was undertaking and he was very polite and courteous. Mike's work was extremely neat and very clean I have no issues with the installation fit. I would recommend Mike Hagues as an excellent worker.
K Cookie, Berkshire
, work completed
Recommended
Quality professional, excellent job
Customer Service
Quality
Value
Although held up in traffic, kept us fully informed of when he would arrive. Worked tirelessly through the day, explaining every aspect of the work and answering every question I had on the subject. A very efficient technician who has a very pleasant & likeable character. A credit to his employers!
David, Hertfordshire
, work completed
Recommended
Excellent annual service - prompt & efficient
Customer Service
Quality
Value
Annual service of water purification system carried out with total efficiency by Lewis. We were given good simple advice re: salt topping up etc. to enable us to keep system working at its best.
Christine, Berkshire
, work completed
Recommended
Top job, excellent
Customer Service
Quality
Value
During basic service Kev found that the water levels in the main unit were set to low and after adjustment a back wash was carried out and this then found a leak on the drain pipework which solved my mystery puddles in the garage over the past year.
Michael, Berkshire
, work completed
Recommended
Very efficient
Customer Service
Quality
Value
Engineer was prompt and pleasant to deal with. Explained what he was doing and how I should use the system to best advantage. Highly recommended.
Susanne, Wiltshire
, work completed
Recommended
Good job - well mannered
Customer Service
Quality
Value
Neat and tidy worker with good manners. Thanks.
Roy, Warwickshire
, work completed
Recommended
Great job
Customer Service
Quality
Value
The usual great service. Time keeping excellent. Friendly and left home as tidy as when arrived.
Michelle, Wiltshire
, work completed
Recommended
Fast, Efficient Service
Customer Service
Quality
Value
The Engineer arrived at promptly 8:50am and left at 9:35am after full completion of work. Everything was checked thoroughly. The filters in the reverse Osmosis unit were replaced. A new filter was installed in the purification tank. The engineer made a recommendation, one has peace of mind knowing that the system is in order and will be dealt with should anything go wrong.
Catherine, Berkshire
, work completed
Recommended
Excellent!
Customer Service
Quality
Value
Professional & helpful. Excellent customer service. Water quality improvement noticed immediately.
Sara, Middlesex
, work completed
Recommended