The Pure Water People

Pure Water People’s salesman explained that a water softener would be fitted at our stopcock under the stairs in the middle of the house. This is not uncommon and “should present no problem” but a route for the drain would need to be found, and also the outside tap is normally not softened and reconfiguring pipe work to achieve this was usually sorted out on the installation day by the engineer and “rarely charged as extra”. I explained in detail about the extension to the house and we concluded that a new cold water pipe from under the stairs to the outside wall of the utility room (ex garage) might actually be easier. After this, we were quoted the price, paid the deposit and agreed an installation date. We were told a survey might be done in advance to establish the pipe routing. This happened and was when the whole thing started to fall apart. The surveyor intimated that all Pure Water People were interested in was simple water softener installations and the additional pipework was not profitable, but he would submit his report and leave it to the office. After waiting several days the office called and said “there was a lot of extra work” so wanted to cancel the installation date. We said no just give us the price so we can decide and keep the installation date. The next day someone senior called, apologised for not providing a price, but still couldn’t, and effectively agreed that profit was their driving force. We cancelled. Very disappointing.

From start to finish Pure Water People were a pleasure to deal with. No pushy sales pitch and the fact they didn't recommend the most expensive option as it didn't suit our needs as well as others was reassuring. Communication from the office was always pleasant friendly and professional. Lee carried out the installation today and from start to finish was an asset to PWP. Not only was the installation of a water softener etc very neat, tidy, when he finished, my kitchen was left as if he hadn't been there. Options for pipework routes were suggested before works carried out and this was followed by a clear and concise explanation of how the system works. Excellent company from top to bottom

Having previously agreed a price, date and time for replacement of our old water softener. Kevin arrived on time, explained how the task would be achieved, agreeing a position for the new unit and the type of tap which would be most suitable. He carried out the work very professionally, explaining where all the valves were, and their purpose. He carried out the work neatly with as little disruption as possible, giving a lot of attention to detail, whilst keeping us informed along the way. On completion, he explained and demonstrated how to replace the salt block, when and how to determine when it needed to be replaced. We would highly recommend this installer.

I have been using this company since 2017. During that time I have only used them for an annual service to the water softener. From the initial two installers, I have had a number of service engineers and have found them all to be be pleasant, clean in appearance, courteous. and tidy in their work.

We had a water system installed in 2002. We recently started to get a few problems and contacted Pure Water People on24/10/2004. Lewis came on 07/11/2004 and our system had seen better times. We had a new system installed on 22/11/2024 by Kevin who was very efficient and professional. Kevin braved a very cold day without complaint.

We had a drinking water system installed by the Pure Water People about 27 years ago and had it upgraded to a newer system 7 years ago. We buy our water-softening salts through them and have it serviced yearly by them. The service is always carried out quickly and efficiently, we are given a price beforehand so we know what to expect. We have lovely mineralised drinking water throughout the house.

Kevin arrived his usual cheerful self after a difficult journey with the M5 closed in Somerset. He identified the faults replaced all the faulty parts and had the water running from both taps in about an hour. He tidied up, explained the invoice and left us to ring the office to pay. As always we are very pleased with the work that Kevin has done and recommend this firm if you are looking for a water filtration system.

A fault developed on our system that meant it was not softening water and causing our electricity to trip out. On contacting the company, they arranged for an engineer to attend at a time that was convenient for us. They phoned a couple of days before the visit to confirm it and then again on the day to say the engineer was on his way and his ETA. Kevin arrived and found that a transformer had developed a fault. Replacing it required some rerouting of wires as we had changed the built-in furniture. Kevin arranged this, did the work and left the area neat and tidy afterwards. He then reset the system so that it was working satisfactorily again. We were very happy with the service and the work done.

Kevin from the Pure Water People came out to check our water filtration system after builders moved it during some recent home renovations. He was great - very helpful, thorough and informative. He was able to assess the new system set-up and optimise the filtration set-up to work best with the new mains water feed. Really appreciated getting such good support.

Having had a Pure Water System for around 10 years in my previous home, I decided without hesitation to use them again for my new property. They are a great company to deal with as you always speak to a real person and the phone is answered promptly. I discussed with Charlotte my requirements and she was really helpful in sending me photos of what the system would look like in a real situation so that I could plan for the location of my new one in the new property. Once we had an agreed a date, Lee came and did a survey while the new kitchen was being installed so that he could have a discussion with the kitchen fitter. Once the kitchen was completed Lee came back and installed the soft water and K5 system. Lee did a great job in fitting it all in the required space and took care to be mindful of the new kitchen. Having had to drink Thames Water for the last few months and live with a horrible kettle that kept needing descaling, I am delighted to have my filtered water system back again in my new property!

Kevin from Pure water people did a great job to install water purifier and RO. He was really professional. Kevin explained at each step what he's doing and why. After finishing installation, he explained the system functioning in detail. Moreover, he was happy to discuss any follow up problems by directly calling him.

The staff member was friendly and efficient when contacting us to arrange the appointment. Lewis carried out our annual service and was punctual, courteous and helpful.

Kevin the engineer from Pure Water People installed our Water softener system last year and carry out our first yearly service. He was professional and patient. We wanted to upgrade our drinking water system and he explained in depth of a few options. We chose Kinetico K5 and engineer Lee came to install the system. He was punctual, friendly and professional. He explained the whole installation in details. He carried out the whole installation neatly and left no mess at all. He checked the system thoroughly before he leaves. We would highly recommend Pure Water People for their top notch service. Their after sale team is impeccable too.

We had an initial consultation with Francoise, who gave us a very detailed explanation about the company and the service it provides and the aftercare and also demonstrated physically the advantages and benefits of softening the water at our house. We had a over 20 year old water softener installed by the previous owner which had ceased to work properly. Everything was clearly explained including costs and she seemed very genuine. Lee arrived on time on the day of the installation and carried out firstly the removal of the old water softener (which in fact took took longer than the installation of the new water softener), with a lot of skill despite its awkwardness, followed by the installation and commissioning of same. A basic explanation of how to operate it was explained including the connection to our WIFI. The work was conducted in a very tidy manner. All in all we were very satisfied with everything carried out as scheduled and looking forward to the aftercare that has been promised.

Lewis, from Pure Water People, has just completed our first water system service. He was very courteous and explained, in simple language, what was happening. Overall a job well done and simple instructions for the layman to follow.

Lewes the "The Pure water People" technician provided a comprehensive service, which covered water softening and filtered drinking water. Lewes clearly explained why & what he was doing. I have been serviced annually for 12 years. Finally Lewes also gave me a look forward regarding the items that may need replacing next year. The Pure water People always call me in good time to arrange the service visit at a convenient time, their number is in my contact list as my BT Premium (VOIP) home phone and iPhone only ring if the incoming call is in their respective contact list.

Had to decide between Pure water and another vendor. Pure water team came across as professional, knowledgeable, with competitive prising. They had great product options. We got excellent installation service and cannot complain. Highly recommended.

Annual Service completed today by Lewes. Arrived on time. Courteous throughout visit. Kept us informed what he was doing. Considerate not to make a mess.

I recently had a water softener installed by Pure Water People, and the entire experience was fantastic. Neil demonstrated how the system worked beforehand and followed up as promised, ensuring everything was on track. Then, Kevin, the engineer, handled the installation with great professionalism. He walked me through each step of the process, explained everything clearly, and answered all of my questions. Both Neil and Kevin were incredibly friendly, polite, and efficient. I couldn’t be more satisfied with the service and would highly recommend Pure Water People to anyone!

We've had a pure water system since the early 2000s, when Pure Water People were called Aquatec. The system has been brilliant and the higher quality water really helped my daughter's eczema. They helped us de-install and re-install when we moved house in 2006, and come annually to service the equipment. They're always friendly, prompt, and tidy. After 20+ years, our system needed an upgrade, and that was organised really well. We've been using the new system for around a month now, and it's excellent. Really happy customer, who recommends this company.

Ever since we had the water purification system installed in 2018 we have been very happy with it. Our mains water never tasted good and left the taps and kettle with a reddish tainted lime scale. Now we have palatable water and no lime scale. The system has been regularly maintained by the company who have always turned up at the time agreed, and their engineers have always been friendly, helpful and courteous. I would have no hesitation in recommending The Pure Water People to anyone wanting clean reliable drinking water.

The Installation went very well. Lee was our engineer who we have had before to service the old system. He was very good, friendly, explained the installation to us and made sure we still had an external tap with untreated water for the pond etc. There had possibly been a potential issue as to whether it would all fit under the sink as the old system was sited outside but Lee persevered and all was well. The cabinet the old system was installed in was removed and everything was left nice and tidy. We are very happy indeed Difficult to determine a rating for value though!

Mike, the engineer from Pure Water People is a nice and considering guy, always came on time and explained in details what he was doing. Left the place dry, clean and tidy as well after he finished his job. Glad to have you every time! Well done!

Very pleased with the work carried out It was completed very quickly and all checks were made before completion satisfactorily. Thank you Lee for a splendid Job.