The Pure Water People

Kevin reinstalled the Pure Water kit that had been laid aside when the kitchen had been refurbished. As ever he was friendly, on-time, efficient and quick. The Pure Water system now continues to give excellent water quality.

We are very pleased with the whole experience we have had with The Pure Water People. We went on recommendation from family who have had their water treatment system for over 25 years so we knew this was a good company to work with. From first phone call, to a home consultation with Neil and today with the installation by Mike... All was very professional, helpful and communicated very well. Nothing was too much trouble, we had lots of questions and wanted to make sure we got things right. The installation went well and has been done very nicely and tidily. We are looking forward to seeing the results in due course... No more limescale!!! And purer water all round! Good guarentees too. Many thanks.

Lewis was very professional, knew what he was doing, checked water quality round the property, changed all the filters and serviced the unit thank you

Lee our service and maintenance engineer, did a no fuss and expedient on our water softener and filtration systems. Lee was helpful in responding to our concerns and questions, providing the information we enquired upon. Thoroughly recommend this company in both the products and aftercare that they provide.

The Pure Water People have serviced my system annually since it was installed 10 years ago and moved it to my new home some years ago. They always contact me to offer available dates and times when their engineer will be in my area. The engineer was punctual and discussed the initial monitoring readings before starting work. He then showed me the discoloured filters after the new ones were fitted as part of the maintenance schedule. He left the area clean and tidy. The annual service keeps my system in good condition providing clean water which needs little detergent for washing up and leaves minimal deposits in items such as kettles.

Lewis has just finished the larger five year service, when all filters are changed and the control system checked, with his usual polite, efficient manner. This system was installed eleven years ago, and the odd occasion when I spend a number of weeks away, and my children, both over 18, are left to fend for themselves, and forget to keep the salt level topped up, the difference in water quality is quite noticeable, certainly not something I would like them to drink ! This have this system installed, was undoubtedly one of my better decisions.

We had a water softener and purification system installed. We can highly recommend The Pure Water People. They are extremely professional while remaining friendly. We were very impressed right from setting an appointment to have our needs accessed, the actual consultation and the installation. They followed up to ensure the appointments were still convenient and they were punctual each time. Neil was brilliant during the consultation and answered all our questions. Installation was quickly arranged and Lee was super. He arrived on time, his work was impeccable , fully explained the solution and left everything spotless. All in all a great experience and definitely recommend. A great people to do business with

Our filter system was removed in order to replace the patio on which it stood. The filters subsequent replacement and installation of a new housing was completed by Kevin. He overcame a couple of obstacles with a smile and a high level of skill. A very competent member of staff and a credit to The Pure Water People. We look forward to the luxury of soft water again, as well as no longer having the chemical smell that Fluoride gives to the very hard water which clogs pipes and kettles etc. Thank you very much Kevin.

The task was carried out by KEVIN who initially said it should take about 2 hours. He ran into various problems as the brief he had been given did not fit the actual task. The work took over 6 hours but was carried out exceptionally well, keeping us informed on all work being undertaken as it progressed. There were problems with the system enclosure due to sloping concrete, the electrical part of the system which required a socket and unfortunately there was a drain in the way. Kevin was really good at sorting each problem as it occurred, having an excellent trade knowledge and the finished job is very good. We can only say a really big thank you to him for taking the time to sort the problems out in such a professional manner.

Many thanks to Lewis for the way he diagnosed and corrected the problem with our water softener. He checked our whole cold water system, updated the machine's computer, replaced a suspect small pipe joint, tested float operation and left us with a correctly working machine. He was friendly, courteous and gave us an impression of confidence. We'd be happy to meet him again.

Mike came on time and worked tirelessly on a difficult job He had to replace valves which were leaking and adjust the cabinets to fit a very snug softener. He took on the the task with determination and good humour until it was perfect He also was excellent at explaining the new set up He didn’t go until he was completely satisfied Well done

Kevin attended within the time period specified on making the booking. He was checking the drinking water and replacing filters for drinking water. In addition he was exchanging the Cr v unit, testing and flushing main unit and checking for leaks. Did this well flushed the system and was very helpful and well-mannered. Checked for leaks and gave us information on what was done. Happy with results and done in good time.

Everything very satisfactory. Head Office in Bristol very helpful. Kevin the engineer's work was excellent and he was very polite and helpful. I hope he visits next time.

Lee, the engineer from Pwp, did a fantastic job installing our water system. Arrived on time and did a great job. Very professional and installed the filter in the right location by saving space in the kitchen.

We have had the water softener for 14 years and we have always had excellent service by the company The Pure Water People. We have just had the annual service provided by Lewis who checked everything thoroughly and changed all the filters. He gave us very useful information regarding our stop cock that really needs changing. The office staff are always very pleasant and helpful.

I have always been impressed by the quality of The Pure Water People's annual service but this year was exceptional. Not only was Mike extremely knowledgeable about the system, but he explained what he was going to tweak and why and also talked through various options going forward given my current system is 17 years old. There was no sales pressure whatsoever but, on hearing the various options, I was persuaded to go for a new drinking water system which would give me much greater flow given I had the whole family coming for Christmas and suggested he could probably fit before Christmas. I can't praise this company enough.

The yearly inspection including the change of filters was carried out by Mike. All done at the arranged time in a very friendly and tidy manor. Seeing that I was having difficulties with a punctured tire on my car Mike took over and carried out the work which was beyond my capability. My thanks to Aquatec for sending me such a wonderful engineer.

It was a pleasure to welcome engineer Mike back on site. He was punctual, polite and friendly, and as pleasant to deal with as ever. He serviced my unit and replaced a small leaking split tap (after 13 years use!) on one of the cylinders. His work was professional and thorough as always and his general advice on the care and maintenance system, which continues to work well, was greatly appreciated. A great product and an engineer who is a credit to his employers.

We’ve been happy with the quality of the water produced by the system. It was already installed when we moved in and have had it serviced every year by Pure Water People with a filter changed this year. It’s usually Lewis who services the unit and it is good to have someone who really knows how it works to call on. We are in a very hard water area and when we could not use the water softener due to building work the kettle furred up almost overnight so we wouldn’t be without it.

This was an annual maintenance and system check visit to ensure that my water softener system was working to maximum efficiency. Engineer Lewis arrived well within the promised time “window”, explained what he planned to do and, basically, just got on with the job giving advice as he progressed. I pay for this service by monthly direct debit and regard the service as money well spent. I should add that the girls in the office are super efficient in handling bookings etc. Many thanks to The Pure Water People Team.

Our Pure water system was installed six years ago, a very worthwhile investment. The annual service was completed today by Mike who installed the equipment six years ago. Arrived as arranged, a very personable and efficient engineer…