The Pure Water People

I've been a customer of The Pure Water People now for about 18 years and I cannot fault them on their customer service both in the office and the engineers they send out to do installations and services. I've had a service today from the lovely Mike and as per usual he was wonderful - very friendly and professional - did the service efficiently and ensured I knew exactly what he had done. He always tops up the salt in our system (which is my husband's job!) and he even offered today to put all my cleaning products back in the cupboard under the sink which I had cleared out ahead of him arriving today. Every engineer I've ever had from this company have been totally trustworthy and I wouldn't ever worry about having them in my house. Customer service aside, the products installed by this company are top notch (I've had their softners and drinking filters in my last 2 properties) and I wouldn't hesitate to recommend them to anyone looking to have a system installed in their property.

We choose Pure Water People as they had the best reputation in our area. After the initial install we weren't happy with the with the layout of the system and there was a small leak. PWP were very quick to send out an engineer to put things right. The final set up looks amazing and everything works as expected. To compensate us for the initial error they offered us a free service and filter change for the next year. Would highly recommend PWP for their customer service.

We recently had a water filter installed at our home by Pure Water People, and I couldn’t be happier with the entire experience. The installation was carried out by an exceptional plumbing technician Mike who was not only friendly but also very professional. He explained everything clearly and even made some thoughtful changes to our existing plumbing system to fit the filtration unit perfectly. Since the installation, the company’s support has been fantastic. Whenever I’ve needed help or had a question, they’ve responded very quickly — whether by email or over the phone. It’s great to see a company that genuinely values its customers. The filter system itself has been flawless. We haven’t had a single issue since it was installed, and the improvement in water quality is incredible. No more limescale, and we’ve noticed a real difference in our hair and skin — no more dryness or irritation. I highly recommend Pure Water People to anyone looking for a professional installation, excellent service, and noticeably better water quality.

Steve and his colleague were friendly and polite helpful took his time explaining to us about the water softener and drinking water cleaned up after themselves have used previously customers service was good and very helpful

AJ arrived at the time agreed and removed our old water treatment system and replaced with a new upgraded one. AJ described what and how he was doing as he did it and explained the new system and its operation. He cleaned up brilliantly after his work and filled the salt hopper for us. We’ve used The pure water people/Aquatec for nearly 17 years and they have always been helpful and reliable. Thanks also to Kelly in the office for arranging it all.

Our water softener was installed 12 years ago and continues to perform without issue. It was installed by the Pure Water People and has been serviced annually by them.

The engineer Lewis arrived on time and completed the service very quickly. All done well and politely

The installer (Steve) came on time at 0830hrs. He was polite and friendly. The work was carried out with the minimum of mess or disruption and the final installation was neat and tidy. I am happy with the results of the softened water as there are no more limescale deposits on the shower enclosure or on and around the wash hand basins and sinks. There is obviously less soap or detergent used but this is difficult to quantify.

I had a phone call arranging a suitable date and time for the service. I was informed of the name of the engineer who would attend. Ian arrived on time, was very polite and undertook the work quickly and in a professional manner.

The engineer Ian arrived on time and began immediately after introducing himself. He worked quickly and efficiently and answered any all of my questions professionally,showing a deep knowledge of the system. Kelly Smith had already provided us with a quote for the work which was accurate on his invoice. Thank you for a job well done.

Work was carried efficiently, with information provided. All done with minimal fuss engineer Lewis was very good.

We had our annual service with The Pure Water People on 2nd October. The company advised me a couple of days before that they would arrive in the morning. Lewis was our engineer that day, he has been to us several times and is very professional and friendly. He replaced the filters and the price was as advised. Very happy with the company, have used them for over 13 years.

The Pure Water People installed the water softener and water purifying system in my flat for my predecessor here. I contacted them when I saw their phone number on the filter unit under my sink, as I was left with no paperwork to identify the system / the supplier. The Pure Water People gave the system a comprehensive overhaul 3 years ago (as it had been neglected for a few years) and have given it an annual service every October since. They are all friendly, helpful and do an excellent job efficiently and leaving no mess. Their water softening system is very efficient (no limescale, no furring, less soap and detergents) and the filter is wonderful: clean water free of chemicals, as good as the best spring water on (a separate!) tap every day. Transformational.

Lewis came to perform the annual service of our pure water system, which we've had for over ten years. He was very personable and polite and performed all the checks efficiently and thoroughly. He was also nice to my dog! I would have no hesitation in recommending this engineer and this company,

Mike arrived within the given time scale. He was really friendly and wanted to meet our very noisy German Shepherd dog we had put in another room. Mike was very efficient in his work. He explained everything that he was doing and the mechanics of the tap and suggested why it might have broken. He then did the filter changes made necessary adjustments to the main unit settings and all within a very reasonable timescale. We would recommend Mike and hope to see him again.

The Pure Water People installed for me a Kinetico Premier Compact water softener, a Kinetico K5 Pure+ filter for drinking water and a Dante Tri-Pure tap at the kitchen sink. A PWP technician visit within 3 days of my phone call, gave a clear demonstration of the need for a softener, the equipment needed and the location for it. 2 days later their expert and affable fitter, Mike, spent 4 hours installing the system with impressive plumbing and leaving much more usable space in our under-sink cupboard than we had expected. No more lime scale build-up on our taps and showers! An altogether impressive service by people who know what they are doing, have been long-term employees of PWP and give a superior customer experience.

The man, Mike, who did the job was charming, helpful, knowledgeable and professional. He came at the agreed time, which was a relief to me as I have many unexpected commitments at the moment. The work was exemplary, he tidied everything up when he was finished and took away all the waste products. I would recommend the company and Mike again without hesitation.

Mike came to service our drinking water purifier. Mike was very friendly and professional, and very knowledgeable too. He went above and beyond to make sure the system was working well and I was happy with everything.

The engineer (Mike) arrived on time and carried out the work without disruption or fuss. All work carried out was explained to me clearly by him, including recommendations for items additional to a normal service. Completely satisfied.

Lewis carried out the servicing off our pure water system. He was extremely conscientious and took a lot of trouble to ensure that the system was functioning correctly- not minding how long it took. He was friendly and courteous. We have now had this system for 17 years and have always been entirely satisfied with the service we have received and have never regretted having the system fitted.

Good work, highly skilled engineer who is a wonderful ambassador for the company, a very reliable system which we have now had for 18 years and certainly far superior to others we have had in previous houses. The important thing is that this is not just water softening but true water purification by osmotic filter. The tops!

Lewis did a thoroughly good job on my water treatment system. He was polite and very respectful of my property as he had to go all over the house to check taps and toilets. He explained in detail what he was doing and why. He also went through his report with me and left everything neat and tidy. Good work. I would recommend this company to anyone thinking of installing a water softener.

Our engineer 'Mike', arrived on time, and explained his proposed work plan in layman's terms. After fully checking the system and listening to our concerns, he found the water holding canister to be faulty. In line with Pure Waters Office pricing and potential courses of action for the reported fault, he replaced the faulty item with new from his van stock. Mike drained the system, allowed to refill before testing and advising of follow up course of action to be completed by us later that evening. Our softener has now been fully restored to its original working condition and worked problem free since. Mike fully versed us as to our current unit, its longevity and replacements options on the market when it becomes necessary. He is an excellent ambassador for the Company with fine customer facing skills. A job well done, thank you.

Mike came to service our water filter system. He had installed it 5 years ago, and it was great to see him again. He did a very thorough job, highly competent and professional, and he is a really nice guy. 10/10 for Mike!

Routine service was carried out efficiently and thoroughly by a pleasant, polite and knowledgeable engineer.