The Pure Water People

We have used The Pure Water People for the past 15 years. They installed our water softener and drinking water filter in 2010 and have provided the annual service since. I cannot fault the service that they have provided. We have had one or two faults with the system over the past 15 years. The Pure Water people have always been responsive, initially over the phone to help try and isolate the problem and where required they have come out to the problem. We regularly see the same service engineer, in the past few years Kevin - always very pleasant and efficient. I have no problem in recommending the The Pure Water People.

Just had a softener and drinking water system installed in our fourth property and are as delighted with this as we were with the first three. Mike has done the installations for us and is an excellent man for the job. He is courteous, punctual, very knowledgeable and solution-focused. He goes the extra mile. We’ve always been delighted with his work and today is no exception. We have always found the company to be helpful and efficient. They know what they’re doing, you can trust them to get it right and they’ve always been quick to resolve any issues for us. No hesitation in recommending them.

The pure water people sent out Kevin to fit the premier water system. He didn’t rush the job despite it being a Saturday and was very friendly and informative about his work. He explained thoroughly, how the system worked and what to do if there was a leak. I highly recommend Kevin, he is truly an asset to the Pure Water People!

Having recently had some changes to the bathroom we were really noticing the hard water and limescale - which we have always been aware of but it got us to look in a company who could provide the service and soft water we wanted, that led us to The Pure Water People. From the initial call with the internal sales/booking chap, to the follow up call, speed of booking and the Engineer that came out to install the system the service has been super attentive and responsive. We have straight away noticed the softness of the water and a lot less limescale on the tiles/taps/glass which is great. And the water tastes so good too, no need to run it through the old filer before filling to kettle etc… I’d certainly recommend The Pure Water People for anyone requiring the same i.e. quality water ‘directly’ from the system they have installed, very pleased..!!

A very trustworthy company, and very reliable. Lewis from The Pure Water People did our annual service today. He did a very thorough professional job. We had our water softener system installed by them 12 years ago and it has been excellent. No more lime scale, no lime scale in shower or kettle. The only negative thing I can say is it is quite expensive to install and a high service charge every year but the water system is great

Lee is professional, on-time and kind. He worked for 3 hours nonstop and installed our water softener in a small place. The softener is beautifully installed and works marvellously since then. I highly recommend Lee!

Lee from the Pure Water People fitted a filter and purifier system. The work was performed quickly and the finished work left in a clean and tidy state. This is the second home where the Pure Water People have installed a system. They are friendly company and provide great after sales support.

During the past 7 years, I have used The Pure Water People to install and service my water softener and filtered water drinking systems. Telephone support and helpful reminders keep track of my installation and the service Team is very helpful and works cleanly. This year I had Lewis, who helped me understand my annual water consumption and make sure the settings were still to my liking. The benefit of the installation has meant, that in a hard water area, there is hardly any build-up of scale in showers, washing machines, dishwashers, toilets and the taps just seem to get more glossy.

Lewis came today for an annual service. He is very efficient on his job and very helpful, he also gave us some advice. Very satisfied with the work done by the company in the last 15 years.

Such a competent ,knowledgeable person. Efficient and professional. An absolute joy. I am completely reassured that my water filters are going to be working well for the next year. Thank you PWP.

Lewis arrived promptly and completed the work efficiently. He was very helpful with hints and also explained each stage of what he was doing very carefully, including giving advice on additional work required.

Kevin from The Pure Water People came to fit a new box and drain wing on our water softener as the old box which was 16 years old needed replacing. Kevin arrived on time and was polite and efficient, explaining what he was going to do before starting and how long it would take. He kept us updated throughout and ensured we were happy with the work before leaving. A fairly simple job but done well with a smile on his face.

We had new water softener installed (to replace a very old one). Kevin the installation engineer was very knowledgeable and not only did the work cleanly and efficiently, he also improved our water pressure, and made the pipe fittings and taps more accessible and went through everything to make sure we had the full information required.

Engineer called within agreed timeframe, was polite and did the job (annual service inc. filter change) quickly and efficiently with minimal disruption.

After 30 years of ownership, our water system has been removed ready for a new extension. You just don’t know how much you appreciate your pure water system until it’s gone!! Our lovely shower smells of chlorine, our soaps, shampoos, and washing-up liquids don’t foam up like they used to, and I boiled the kettle twice without putting the water through a jug filter and it’s already showing signs of limescale…… ….and we know what that’s doing to all our plumbing/shower heads/washing machine etc!!! We really can’t wait for our new kitchen and water filtration system to go in!!! And you can quote us on that. We love you, pure water people💕

I had my 25 year old water softener replaced which was also fitted by Pure Water People. Very good friendly service throughout that time and I am sure this will continue. Highly recommend them.

Very pleased with the way the soft water unit system failure was rectified quickly in a professional manner and still easy to operate and gain access without changing the external cabinets in the breakfast room. All the staff have been very pleasant and helpful especially to get the system working again before the Christmas break.

Service engineer, Ian arrived on schedule and completed the annual service and main filter change. Discount offered as we were prepared to change the original service date to a date when the engineer was in our area on another job. We have enjoyed excellent service over the last 10 years.

My experience with The Pure Water People has been excellent from the start when Francoise came to our home address and gave us details of the benefits of having a water softener installed and surveyed our home regarding where the softening equipment could be installed. After our survey, The Pure Water People were efficient in organising the installation and guiding us through the process. Finally, the installation was carried out on the date and time specified with marvellous efficiency by Mike! I would thoroughly recommend The Pure Water People to anybody looking to have water-softening equipment installed in their home!

After reviewing the technology of water softeners, we decided to choose an ion exchange resin system provided by Pure Water. Their sales guy Vincenzo went through the various size options and pricing. We chose Pure Water as they have a CRV system which is a charcoal filter cylinder that also removes chemicals before running through a 0.01 micron filter under the sink after the water has been softened. We managed to get an installation date before Christmas, and Kevin, an experienced plumber installed everything for us. There was some tricky plumbing to do as the water pipes in our 1930s semi-detached house is old. He walked us through everything he would do so that we informed about all the drilling and pipe work he wanted to fit. The installation took about 6 hours in total and was very thorough. Kevin was very knowledgeable and friendly and even installed the water tap with a product that he thought was better than the one we originally opted for, which was a good choice. The work was tidy, he cleaned up after his work and went through all the ways to control the water system. After everything was done, we felt confident in not only dealing with the water system but also the assurance that if anything does go wrong, the company have a great post installation service. All said and done, we feel we made the right choice with the company, especially given how expensive these water softener systems can be.

Have been using this company for 9 years now. Had an annual service today 18/12/2024 Lewis was quick, efficient, informative and polite. What more could I ask?

The softener was fitted in November 2001 and regularly serviced and maintained since then. For the past decade been warned parts becoming less available but no pressure to update. The system recently developed a slight but terminal leak which even Lewis (a regular engineer in recent years) couldn't fix. With his and Charlotte's assistance have chosen a suitable replacement which will be fitted in the New Year. These people have looked after me constantly well for 23 years and their product has done the same!

Mike did a great job of fitting the water softener, despite the difficulties he encountered with the positioning of the unit through no fault of his. He was polite, efficient understanding and patient. A true professional.

Mike arrived and recognised immediately the installation that he had completed 9 years earlier. He was friendly and professional. He took the time to explain the work that he was about to perform and why. The work was carried out as he described and afterward thoroughly tested. Mike also took the time to explain a problem with the kitchen tap (that he had helped with the original installation) and what type of parts were needed to correct the problem. Very helpful.