The Pure Water People

Mike's arrival was as agreed despite bad weather. Pleasant and friendly nature and gave some useful information re changes to product since our was installed over 15 years ago. The service once again completed and the water softener system still performing well. Very satisfied with the product and worth the cost.

I inherited a Pure Water system and was unfamiliar with its operation, so I contacted the company for clarification. I’d like to thank Mary for her thorough explanation. Since the system had not been reviewed nor had its filters changed since 2018, an appointment was scheduled. Kevin arrived and provided a detailed walkthrough, which has given me a much clearer understanding of the system. He even helped me as I was struggling to fit in a blind after painting. Thank you, Kevin!

Lee installed a water system in our house and his service was excellent. He did a neat job, explained what he was doing, how the system worked, and talked me through how to use it and maintain it in a clear and understandable way. The system is excellent and has made a difference immediately. Very impressed.

The annual service of our water softener was scheduled for this Saturday afternoon and, despite the presence of Storm Darragh, Kevin arrived on time and proceeded to work (mainly) outdoors in atrocious conditions. The service was completed quickly and without fuss. I thoroughly recommend the Pure Water People and their attention.

It was time for the big filter change in our water filtering and softening system: we needed a man for the job; a good man; Lewis was that man. Tall and dark-haired, he filled the doorway, and he fitted the bill- he also fitted all the filters. He was fast, efficient and friendly, and thorough, very thorough. "Would you fix our wobbling tap?" I asked, tentatively. "No problem" he replied, and he got to work."We fitted that 17 years ago" he said. No wonder it wobbled: there'd been a lot of water under that bridge. "Well, that's all done for you" he said, as he gave us the bill. I was happy to pay; it was a job well done. Another case closed for Lewis and The Pure Water People; out on our streets, cleaning our water, tap by tap. THE END (For now...)

The system was installed at my home, I am extremely satisfied with the system and the installation was amazing. The installation guy Kevin was very skilful. Did the job with high precision and cleaned. I just wanted to put one thing, while the sale mentioned I will get app-based notification for the salt level check I did not receive any communication related to this or how to configure the system in the app.

We had our water purification system installed about twelve years ago and have had it serviced yearly. This year the service was completed by Lewis who arrived on the date and time as arranged by the Pure water people. He carried out the service very thoroughly, explaining the wiring and the reason for his having to redo a connection. All was carried out competently, reassuringly and most politely. Thank you Lewis and The Pure Water People

Mike from Pure Water People did an excellent job replacing my old water softener system. He removed all the outdated pipework and installed a brand-new system with great care and professionalism. Throughout the process, he explained everything clearly, ensuring I understood how the new system worked and answering all my questions. Mike was polite, friendly, and very thorough. He also took the time to tidy up after the installation, leaving everything neat and clean. I’m very impressed with his attention to detail and the quality of his work. I would highly recommend.

Annual service of our water purification system. The booking team and the engineer were extremely helpful and all on time. A few minor issues and recommendations were all addressed quickly and efficiently during the visit, great work!

We have used the Pure Water People for very many years and have always found them to be great. Just installed a new up-to-date system - expertly installed by Lee. The fitting was quick and tidy, no mess or packaging left, and exactly as we needed. Lee explained the system differences to our old one and ensured we were happy before leaving. As to the company, phone calls and emails are always promptly answered and the advice given is always good and accurate, they will not sell you something you don't need, which is very refreshing (bit like the water!). If you want water softener and filter systems you'll be hard-pressed to find a better supplier and better after-sales service. We tried other suppliers but none could match.

Lewis, the engineer, arrived on time and completed his work thoroughly and without difficulty. Once again the service from the pure water people has been excellent, and we shall have pure water for another year!!

We had our annual water service completed today by Lewis. We have had Lewis service our system before. He completes a thorough job in testing all aspects of our system and we have never had any maintenance problems. A very conscientious, competent and polite engineer. We have had this water system in place for a number of years now and we are completely limescale free. Certainly a great saving on cleaning products. The water is always soft now thanks to the Pure Water People.

Pure Water People’s salesman explained that a water softener would be fitted at our stopcock under the stairs in the middle of the house. This is not uncommon and “should present no problem” but a route for the drain would need to be found, and also the outside tap is normally not softened and reconfiguring pipe work to achieve this was usually sorted out on the installation day by the engineer and “rarely charged as extra”. I explained in detail about the extension to the house and we concluded that a new cold water pipe from under the stairs to the outside wall of the utility room (ex garage) might actually be easier. After this, we were quoted the price, paid the deposit and agreed an installation date. We were told a survey might be done in advance to establish the pipe routing. This happened and was when the whole thing started to fall apart. The surveyor intimated that all Pure Water People were interested in was simple water softener installations and the additional pipework was not profitable, but he would submit his report and leave it to the office. After waiting several days the office called and said “there was a lot of extra work” so wanted to cancel the installation date. We said no just give us the price so we can decide and keep the installation date. The next day someone senior called, apologised for not providing a price, but still couldn’t, and effectively agreed that profit was their driving force. We cancelled. Very disappointing.

From start to finish Pure Water People were a pleasure to deal with. No pushy sales pitch and the fact they didn't recommend the most expensive option as it didn't suit our needs as well as others was reassuring. Communication from the office was always pleasant friendly and professional. Lee carried out the installation today and from start to finish was an asset to PWP. Not only was the installation of a water softener etc very neat, tidy, when he finished, my kitchen was left as if he hadn't been there. Options for pipework routes were suggested before works carried out and this was followed by a clear and concise explanation of how the system works. Excellent company from top to bottom

Having previously agreed a price, date and time for replacement of our old water softener. Kevin arrived on time, explained how the task would be achieved, agreeing a position for the new unit and the type of tap which would be most suitable. He carried out the work very professionally, explaining where all the valves were, and their purpose. He carried out the work neatly with as little disruption as possible, giving a lot of attention to detail, whilst keeping us informed along the way. On completion, he explained and demonstrated how to replace the salt block, when and how to determine when it needed to be replaced. We would highly recommend this installer.

I have been using this company since 2017. During that time I have only used them for an annual service to the water softener. From the initial two installers, I have had a number of service engineers and have found them all to be be pleasant, clean in appearance, courteous. and tidy in their work.

We had a water system installed in 2002. We recently started to get a few problems and contacted Pure Water People on24/10/2004. Lewis came on 07/11/2004 and our system had seen better times. We had a new system installed on 22/11/2024 by Kevin who was very efficient and professional. Kevin braved a very cold day without complaint.

We had a drinking water system installed by the Pure Water People about 27 years ago and had it upgraded to a newer system 7 years ago. We buy our water-softening salts through them and have it serviced yearly by them. The service is always carried out quickly and efficiently, we are given a price beforehand so we know what to expect. We have lovely mineralised drinking water throughout the house.

Kevin arrived his usual cheerful self after a difficult journey with the M5 closed in Somerset. He identified the faults replaced all the faulty parts and had the water running from both taps in about an hour. He tidied up, explained the invoice and left us to ring the office to pay. As always we are very pleased with the work that Kevin has done and recommend this firm if you are looking for a water filtration system.

A fault developed on our system that meant it was not softening water and causing our electricity to trip out. On contacting the company, they arranged for an engineer to attend at a time that was convenient for us. They phoned a couple of days before the visit to confirm it and then again on the day to say the engineer was on his way and his ETA. Kevin arrived and found that a transformer had developed a fault. Replacing it required some rerouting of wires as we had changed the built-in furniture. Kevin arranged this, did the work and left the area neat and tidy afterwards. He then reset the system so that it was working satisfactorily again. We were very happy with the service and the work done.

Kevin from the Pure Water People came out to check our water filtration system after builders moved it during some recent home renovations. He was great - very helpful, thorough and informative. He was able to assess the new system set-up and optimise the filtration set-up to work best with the new mains water feed. Really appreciated getting such good support.

Having had a Pure Water System for around 10 years in my previous home, I decided without hesitation to use them again for my new property. They are a great company to deal with as you always speak to a real person and the phone is answered promptly. I discussed with Charlotte my requirements and she was really helpful in sending me photos of what the system would look like in a real situation so that I could plan for the location of my new one in the new property. Once we had an agreed a date, Lee came and did a survey while the new kitchen was being installed so that he could have a discussion with the kitchen fitter. Once the kitchen was completed Lee came back and installed the soft water and K5 system. Lee did a great job in fitting it all in the required space and took care to be mindful of the new kitchen. Having had to drink Thames Water for the last few months and live with a horrible kettle that kept needing descaling, I am delighted to have my filtered water system back again in my new property!

Kevin from Pure water people did a great job to install water purifier and RO. He was really professional. Kevin explained at each step what he's doing and why. After finishing installation, he explained the system functioning in detail. Moreover, he was happy to discuss any follow up problems by directly calling him.