The Pure Water People

Very happy with the sales process and the performance of the Gold Package. Due to the location of our waste pipe, the installation was not straight forward. Mike’s service, during the installation, was exceptional and he was a pleasure to work with. He worked well beyond normal working hours to ensure that everything was completed to his satisfaction.

Having already used a water softener from The Pure Water People for the last 20 years. The softener system needed to be replaced. As always, I am very happy with the service received by them. The installation engineer, Kevin, who attended arrived on time, was polite, courteous and tidy in their work. I found his attitude to be exemplary, and even left the bathroom floor tidier than when he arrived (apologies Kevin for that).

Can’t recommend this company and the service they provide enough. Lewis was very thorough, explained everything and did a fantastic job. We’ve had our system for around seven years now and have no complaints.

Thoroughly deserves its Which recommended status. Fitting the filter to our system had more than its share of challenges - but the team coped amazingly (Mike and Nigel). Since it has been fitted over 2 years ago we've had great aftercare from the company, but the system has functioned essentially faultlessly. Our water now tastes better than any tap water we've ever tasted - and that's not counting the good it must be doing us not having all those nasty bits of plastic going through our bodies. As for the lack of limescale all over our house now it's been installed...wow!

Kevin has just been to service our water softener system. What a lovely guy! Polite, friendly, explained what he was going to do, gave me the results of the water tests straight away. It seems a rat had been chewing the pipes so Kevin has advised what to do about it and has lagged all the pipe work as extra protection. He showed me photos to show what he’d done. All work carried out as necessary and as quoted. All replaced filters taken away. Very happy with this company and one of the best “home improvement” we’ve done. Thank you!

Lee our installer was very customer friendly and very knowledgeable. He has done excellent job installing the system and also explained how to use the system through the app. Overall very happy the work done by Lee.

Water machine was due to be serviced between 13:00 to16:00. Company phoned could they call now please, yes. Ian turned up again as he did last year, serviced the machine, no problems. As usual he was polite, professional, didn’t miss anything out. He is always very helpful & reliable, look forward to seeing him next year. Thanks The Pure Water People for all your awesome staff, from the girls in the office to the service engineers, fantastic to do business with you.

Kevin, our installer was a great chap. Cheerful, friendly and very knowledgeable. I will ask for him by name in future when we next require any upgrades or general servicing.

Mike from The Pure Water People serviced our water treatment equipment in February 2024. The service was exemplary; Mike was friendly, polite and knowledgeable and carried out the work without leaving any mess at all. He made sure we understood the work that had been done and answered any questions in clear, non technical language. Very pleased with the service

The job was the installation of a replacement water softener. I was given a clear indication of cost and the timetable for the work. The new unit was installed professionally without fuss and some incidental plumbing issues were solved as this was done. I have used this firm before for servicing my old unit and have always found them a pleasure to deal with.

The PWP has been excellent in every way. Our Old water softener system was starting to need replacement after 20years of service. We started to look into it in October 23 and finally decided to go ahead in November. After contacting the Pure Water People, we got a quote and a date for installation for very early January 2024. Soon after the Agreement was done, my Old house Boiler was condemned, which means we had to postpone the installation of the Water Soft System until after the New boiler was in. The boiler installation took longer then expected, however PWP was very considerate, and was prepared to make all necessary adjustments to facilitate the new water soft system installation. The day came and Kevin, the engineer was appointed to do it. Kevin was very professional, Informative and very good in every way, very polite, and the work he did was that of First Class. Thank you Kevin. I also need to mention Kelly at the PWP office who was always very polite and patient with all the logistics. Thank you Kelly. I am very happy with the system and the price was a good deal. Thank you PWP.

Brought my annual water softener service forward due to unwanted mice chewing through a cable. Kelly in the office super helpful with the booking and quote. Visit and time confirmed working day before the appointment. Kevin the engineer arrived on time, very courteous explained exactly what he was going to do, checked throughout the visit that I was happy with the work. Very neat and tidy. Cost was as per estimate.

Mary, Charlotte and Kelly are polite and friendly on the phone and after booking a service for our water softener engineer Lewis arrived on time and carried out a professional and through service. Living in a hard water area is great not to have a limescale problem.

Annual service of soft water system, completed by Kevin. Friendly, efficient servicing competed with minimal fuss and disruption as usual

Both the office staff and Lewis were very polite. The office staff kept me updated of appointment time and they were very flexible around my availability. Lewis was once again very professional in his work and was clean and tidy. His time keeping was excellent and kept me informed what he was doing at every stage of the work.

I have had the system for 11 years and every year the engineers has come on time and worked well and courteously. Usually Lewes comes and is exemplary Lewes has been coming annually and is exemplary

We consulted Which? Trusted Traders before choosing a company to supply a water softener, and chose The Pure Water People. From the first visit, made by Neill to advise us on the best system for our needs, to the installation done by Kevin, the company has been first class. Our many questions were answered by Neill, who provided a very eye opening demonstration of the hardness of our water, and he adapted the available packages to our needs and arranged installation to be done the following week. The installation was done by Kevin, an extremely neat job done in less than a day with no mess and nothing left behind. When he finished, he ran us through the operation of the system thoroughly. From start to finish it was a very good experience and I would definitely recommend the company.

The annual servicing on our water purification system was carried out efficiently by an engineer I remembered from before (Lewis), who was very helpful and courteous.

Lewis from Pure Water People came to service our water softening system. As well as Cathy from Head Office calling the day before to confirm who was coming to carry out the service and when to expect him, Lewis himself called the night before to confirm time and introduce himself. I call this excellent customer service especially as he arrived on time. Once on site he was polite and had a friendly professional attitude: he kept us informed of what he was doing throughout visit and once he had completed the service gave us a full briefing on what he had found and how he had rectified any issues found. A good visit.

Lewis arrived within the allotted time, after phoning to say that he was on his way. He was very friendly and professional. He competently checked the water inside and out and changed the filters, keeping me informed throughout. Lewis left everything neat and tidy after the service of the system, which is about 5 years old. I am very pleased that once again , the annual service has been done to a high standard.

The water softener and drinking water systems were installed temporarily in April 2022 in anticipation of a total renovation to the house in April 2023. The systems have lain dormant for the best part of 9 months and on the 19th December they were reinstalled with an upgrade to the drinking water system, the K5 by Kinetico, a Belgian product. Turning the tap the water flows at a constant pressure and does not fade as before, fantastic, we fill the kettle with delicious clear water for a wonderful cuppa. The engineer Lee proved his skills and showed his initiative in the installation leaving it neat and tidy with a view to ease of access for the annual service in the years ahead, thank you.

The engineer was very polite and efficient and carried out the service expediently. He explained what the service entailed and gave useful advice about maintaining the filtration system which includes a drinking water filter.

Lewis came round to do our annual service. Everyone I deal with are friendly and helpful. I’ve never had any problems with The Pure Water Company and have been a customer for over 15 years. I had a system fitted at our previous house, and when we moved house, we had a system installed on our new property. We live in a hard water area and having a water system installed in your house makes a major difference.