I called The Roofing Crew to check out what had been a leak, and perhaps still was, at the apex the roof of my house - a converted chapel. The first thing that impressed me was that Derek Little, the director of the company, praised the work done on my roof 20 years ago. In my experience traders normally criticise the work of previous workmen, so that immediately told me here was someone I could trust. The area around the chimney where the leak had occurred was thoroughly inspected and found sound, but he went out of his way to get his man to climb a tall ladder up to the double height ceiling of the chapel to check with a hygrometer that the area was now completely dry. Derek Little is a friendly person, alongside being professional, transparent and trustworthy. He goes that extra mile, which not many people these days, do.

We had a leak over the winter at the join between the original roof and our loft conversion. The Roofing Crew came when they'd promised, were pleasant and helpful, and appear to have done an excellent job, leaving the roof in better than original condition. Many photos show clearly what has been done. Finished on schedule and to budget. While up there they found a leak in a valley elsewhere on the roof (demonstrated from the ground and more clearly with photos), and we asked them to deal with this. One of the guys couldn't complete this second job due to becoming a father earlier than expected, and the splendid owner, Derek Little, took his place to avoid delay - not something we guess he does often nowadays. This stretched the work somewhat, and some unexpected problems increased the cost, but by less than the additional time would have been charged at. In addition a thorough flat roof insurance inspection was made and certificate produced, time was spent cleaning out and reseating our troublesome porch guttering, and a few other minor problems were dealt with, all without charge. Having a personal recommendation we did not get other quotes, so we can only comment cautiously on value for money, but judging by materials costs and time spent by a team which clearly wanted to do the job properly the cost seemed reasonable. They may or may not be the cheapest, and only severe weather will test what's been done, but we'd go back to them with confidence.

I own a shared freehold of an attached terraced house. Following significant leaks originating from the back roof of my pitched-roof property, I set about interviewing various roofers/roofing companies to determine the type of repair necessary and an estimate of cost. After six different roofers provided me with as many solutions to the problem – ranging from a completely new roof to a one-day repair job – and a variation in costs ranging from £45,000 to £2,700, I was just about to lose the will to live when I came across The Roofing Crew (TRC). First, high praise to Derek Little, the owner of TRC, and his crew. During their initial visit they advised me of an additional problem – one more serious than my leaking back roof – the chimney pots at the front of the property were about to fall into the street – and required my immediate attention. This was something no other roofer had bothered to mention. Second, for putting me in touch with a scaffolding company that charged an extremely reasonable price to assemble a large scaffold. Third, for providing me with a detailed list of costs for material and labour. Fourth, for Derek keeping me informed of each step of the process as it was carried out. But ultimately, for the brilliant quality of the completed work by professional roofers Ulis and Vlad, for the before and after photographs provided and, finally, for the clean-up following completion which was impeccable.

I needed a replacement for a Victorian bay window roof. Several companies I contacted did not come round but asked me for photos. The Roofing Crew came round and took their own. I found them easy to communicate with and they followed up on things quickly. Once the work was started they continued every day until it was competed. I appreciated the way their lads handled the process with consideration and a good atmosphere. I'm very pleased with how the roof looks and haven't had any problems since. Please note that the Which website required me to give them a star rating for quality and value, but I did this reluctantly since I am not a roofing expert and can only make a superficial judgement. I chose this company based on the advice they themselves gave me. I could have got a much cheaper roof done but decided to trust their advice about having a roof that would last. Time will tell if it was the right thing to do.

Roofing Crew did a great job of replacing my old glass kitchen extension roof with a pitched tiled roof with velux windows. I am no longer heating up the sky! Robert the Head of my crew, did great work and the team were always on time and left the area clean and tidy. I have no hesitation in recommending them. They may not be the cheapest but they do a first class job so you get what you pay for in the end I guess.

I used The Roofing Crew to sort out a problem with a leak in the middle floor of our house which was located within a former chimney breast now converted to an alcove for a heated towel rail. We had been experiencing water damage in this area of our house for over 10 years ( dripping whenever there was wind and rain... with the result that we had a hole leading into the chimney).Previous builders had diagnosed the problem and as a result we had had the external chimney re cladded and they sealed the roof around the chimney breast.... but the rain continued to come in. I had paid for scaffolding on the previous job so was keen to avoid this cost again so called in The Roofing Crew as they specifically work on long ladders which negates the need for scaffold. They arrived, took lots of photographs of the roof which they sent me to show how the roof had previously repaired incorrectly and how many of the roof slates had been cracked by the previous builders. Usually one would have to take this sort of thing on trust but I was able to clearly see where the issues were. Derek from the Roofing Crew also advised me that our specific leak was not actually from the roof but was from the chimney pots. Since our repairs we have had no leaks and it has rained quite hard since then. The roofers worked in all weather, were polite and cleared up completely after themselves and we were also given additional photographs showing the work throughout each stage and the completed job.

During a tropical downpour the bay window roof leaked. Had a number of roofers around to quote for the bay and to overhaul the main slate roof. Derek was the only roofer to offer a number of solutions for the bay. He quoted for all the different bay solutions (all competitive) and for the main roof overhaul. All the other roofers just gave bog standard single solution quotes and most just decided the main slate rood has to be replaced inappropriately with tiles, without pointing out the roof would have needed strengthening. I decided on Derek’s crew and they carried out the jobs cleanly and efficiently. Photographing the state of the roof before and after. What was remarkable was that all his crew were extremely polite, conscientious and cleaned up at all stages afterwards. Another leak appeared on an extension roof. To track its origin part of a ceiling had to be removed. All done in a couple of days and then later after drying out all restored without a blemish. What is clear is that Derek has an extensive knowledge of roofing technology is able to advise on novel solutions and takes enormous pride in the quality of the jobs and his crew. His prices are competitive and probably the best recommendation is that after a number of gales and torrential rain storms since the different repairs the house is as dry as a bone.

My roof tiles were replaced 5 years ago. Clay tiles replaced with Concrete. Although the roofer had done a great job replacing the tiles there was no strengthening done to the roof structure itself. After discovering information while researching on the Net that strengthening may have been required, I contacted a structural engineer. He found that the roof structure was sound and that his only recommendation was to strengthen the purlins. Additionally he had also noticed the facade above the upstairs bay was in poor condition and needed attention. I contacted The Roofing Crew and spoke to the owner, Derek, regarding the report and he was more than happy to come inspect the roof and give me the benefit of his extensive knowledge. He supplied me with a quote and a few weeks later he turned up with his team instructed them on what was required. Derek returned most days to check on progress and discuss with me any issues I wished to raise. The Lads were great and very professional and were more than happy to answer questions and keep me informed at every stage of their work. The work was finished to an excellent standard. Photographs were taken before, during and after the work. The woodwork on the front of the house above the upstairs bay was actually found to be rotten and needed removed, replaced and painted. This slightly increased the cost quoted but only by a very reasonable amount. I thoroughly recommend The Roofing Crew for a professional job done well.

Derek and co did an excellent job fixing my flat roof and roof terrace. Derek is genuinely committed to exploring the problem, explaining it and solutions to you and then carrying out the best job. He visits the job every day to check in progress and cuts no corners. I would highly recommend The Roofing Crew.