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The Window Centre

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4.6

9 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–16:00
  • Saturday - Closed
  • Sunday - Closed

About

The Window Centre was established in 1978 and is still a family run business. With over 80% of our business coming from existing clients or recommendations we are extremely proud of our team and the work we produce. All of our installation teams are fully employed and paid a weekly wage as opposed to a percentage of the contract value, this stops the temptation to rush installations. The two Directors Paul and Jason are both ex fitters and have a vast knowledge due to the length of time spent in this industry, they oversee every installation. We offer quality products and installations which are all covered by a ten year insurance backed warranty. Paul and Jason visit every enquiry and aim to visit every installation either during or after completion. We don’t believe in selling tactics we only believe in offering very competitive prices for exceptional quality products and installations.

What we do

  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • Conservatories

    • Conservatory Roof replacement
    • Conservatory repairs
    • Sun Lounge
  • Doors

    • Bi-fold doors
    • Composite doors
    • Door repairs
    • French doors
    • Front door
    • Orangeries
    • Patio doors
    • UPVC doors
    • ​Aluminium doors

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.6
9 reviews
Customer Service
4.6
Quality
4.6
Value
4.6
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Awful!
Customer Service
Quality
Value
My confidence and faith in the Window Company were lost when they installed the wrong order. Paul had visited my property on numerous times and on each occasion said: “It doesn’t matter how many times I visit we want to get it right!”.The paint was coming off the Composite Door , lead was damaged, the rubber seal was split, the silicone seal was shoddy, the mid-rails had gaps in them. They damaged the floor and wall in my hall as they didn’t put anything down to protect it and they messed up my alarm by glueing it back rather than using screws! I had to get 3 more keys cut as Paul said the door came with 6 keys but it only came with 3 and I’m still waiting to be reimbursed! Eventually, the order was replace but the new Composite Door was also faulty and had paint coming off. This was installed in February and Paul has not been even been to overlook it! I’ve been threatened with The Small Claims Court as I refused to have a brand new expensive door ‘touched up!’ .The Window Centre have now agreed to replace this faulty door since I got a Solicitor involved. This has been going on for over a year now and they have caused me so much stress. They have ignored emails and Facebook messages. I would definitely not recommend this company to anyone and the people who recommended me feel dreadful. 🙁
Customer in Dorset Posted on 05/09/2020 , work completed 05/09/2020
The trader replied (on 19/10/2020)
As a business we have always tried to offer the best products available and offer quality installations. In this instance our door supplier who we have used for many years supplied a door slab which was clearly faulty, we arranged a remake which we fitted only to be advised by the client there was a blemish above the handle, we arranged a visit from the door supplier but the client cancelled the meeting the day before claiming her her dog would be stressed with us looking at the door. We have tried to pacify this client by offering money off, a brand new door from another of our suppliers or to allow us to finish the original installation. The client doesn't like any of their designs. Despite Trading Standards involvement we are still no further forward in resolving this matter. We were delighted when this client instructed a solicitor who we were in communications with and was hopeful of a resolution but last week we were advised they had been dis instructed by the client. This client has posted bad feedback about our company everywhere possible despite us trying to offer solutions. If you see any of our previous feedback our business has survived for over 42 years on recommends and existing clients. Our fitters always use dust sheets and protect property, this is the first I have known about us damaging any of her property. We are now trying a resolution centre offered through this organisation to resolve this clients issues.
Highly recommend
Customer Service
Quality
Value
Recent work replacement guttering, soffits and facias. High quality work friendly conscientious team of chaps who answered questions when asked and tidied site at end of each day. On site early and worked all day in the blazing heat. We have previously had replacement front door, french doors and windows carried out by this company at our current property. Again first class job and competitively priced. Jason offered suggestions of window opening design in kitchen window which we wouldn’t have thought about. This has given me a lovely ‘picture’ window overlooking our lovely garden. We have been previous customers with this company on 3 other properties. Yes we are serial movers! Jason, Paul and their team offer a professional experience based on years in the business. Sue who runs the office is very efficient and knowledgeable a pleasure to deal with. The after care service is also very good.
Customer in Dorset Posted on 12/08/2020 , work completed 07/08/2020
Endorsement Reference
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Personal recommendation received from friends who had just had work completed and were impressed by the service. Installation of a replacement conservatory, french doors and bathroom window. Fantastic, no nonsense competitive quote provided quickly and professionally. 2 different teams carried out the work and were very polite, tidy and did a fabulous job. Great experience al round.
Liz Posted on 17/06/2020 , work completed (undated)
Endorsement Reference
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Quality
Value
Previously used them, work is to a very high standard. I would use them again. They weren't pushy, showed me the options that I could have, sent over diagrams and were happy the answer all my questions.
Customer in Bournemouth Posted on 17/06/2020 , work completed (undated)
Endorsement reference
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Value
We are delighted with our new gable conservatory with a modern solid roof with glass panels. They gave us a detailed and innovative plan and were very conscientious. We were impressed with the time and budget which was on schedule as agreed from day 1. They did a superb and professional job and provided us with excellent advice. We found the company very helpful and tidy. Nothing was too much for them. We highly recommend The Window Centre.
Karol Posted on 17/06/2020 , work completed (undated)
Endorsement Reference
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Quality
Value
Removal of old conservatory and new far superior replacement. Also replacement windows to house. Expertly carried out by all of the operatives
Richard Posted on 17/06/2020 , work completed (undated)
Endorsement Reference
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Very happy with the work, the guys came out and done the majority of the windows and the front door. The products were very high standards. gave us lots of options and didn't push us into anything. you didn't even know they were in, they cleared up at the end of everything. all completed budget and time. very polite and professional lads. Will highly recommend
James Posted on 17/06/2020 , work completed (undated)
Endorsement Reference
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Quality
Value
We had an orangery built. We're really pleased with the end product and the builders were great. We would definitely go back to The Window Centre for any work we need doing in the future. Also, they completed the work during lockdown and were really good with following social distancing.
Caroline Posted on 17/06/2020 , work completed (undated)
Endorsement Reference
Customer Service
Quality
Value
They replaced my two front of house bay windows. I am more than pleased with the service I received before and after the replacement. So much so I feel more than happy for them to replace four more windows in an first floor extension
Catherine Posted on 17/06/2020 , work completed (undated)