As a business we have always tried to offer the best products available and offer quality installations. In this instance our door supplier who we have used for many years supplied a door slab which was clearly faulty, we arranged a remake which we fitted only to be advised by the client there was a blemish above the handle, we arranged a visit from the door supplier but the client cancelled the meeting the day before claiming her her dog would be stressed with us looking at the door. We have tried to pacify this client by offering money off, a brand new door from another of our suppliers or to allow us to finish the original installation. The client doesn't like any of their designs. Despite Trading Standards involvement we are still no further forward in resolving this matter. We were delighted when this client instructed a solicitor who we were in communications with and was hopeful of a resolution but last week we were advised they had been dis instructed by the client. This client has posted bad feedback about our company everywhere possible despite us trying to offer solutions. If you see any of our previous feedback our business has survived for over 42 years on recommends and existing clients. Our fitters always use dust sheets and protect property, this is the first I have known about us damaging any of her property. We are now trying a resolution centre offered through this organisation to resolve this clients issues.