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Third Eye Installation Systems Ltd

4.8

330 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
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About

It is now more than 7 years since we moved to Whetstone office/showroom. We welcome customers to call in and meet our helpful and experienced staff to view our alarm and CCTV systems. As an NSI NACOSS Gold accredited, insurance approved company, Third Eye Installation Systems can install, repair, upgrade and maintain security systems for your home and business. We install wireless and hardwired, Grade 2 and Grade 3 systems and our maintenance and consumable costs are highly competitive. The alarm can be controlled by an App or you can be monitored 24/7, with or without Police response. We are highly experienced in Alarms, CCTV, access control, door entry and video/phone entry systems – no need to open your front door to strangers! We offer FREE survey of your property to give a tailor made written quotation. We have all relevant insurances in place and our Engineers are fully trained and security vetted. Give us call NOW - 0208 368 1080

What we do

  • Security equipment suppliers and manufacturers

    • Burglar alarm systems
    • CCTV & video equipment
    • Intercom systems

  • Alarm and security equipment installers

    • Alarm installation
    • Door entry systems
    • CCTV installation
    • Access control
    • Security activities

  • Handyman and home maintenance services

  • More Services

    • intruder alarms
    • home security
    • access control
    • cctv

My work

Customer reviews

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4.8
330 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Recommended

Recommended

by 100% of customers
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Great Customer Service
Customer Service
Quality
Value
We have been with Third Eye for over 8 years, this is the 2nd Alarm system and CCTV system we have put in as we moved house and wanted the same great service and maintenance that we enjoyed in our last house. The team is always responsive, any issues they call you back asap and come out to sort things out. The out of hours service is great, there is always an engineer on call who can usually sort out issues over the phone. Very happy with our installation and maintenance.
Customer in Greater London Posted on 22/02/2022 , work completed 31/01/2022
Recommended
The trader replied (on 24/06/2022)
What a great review from a long standing customer! Thank you so much and hopefully we will continue to give customer satisfaction for many years to come. Thank you.
Very happy with customer service
Customer Service
Quality
Value
Very happy with the job they did, clean and tidy, Alex is a super professional, he did a lovely job in my property, no mess around, customer service also there to help all the time. I will definitely use them again in the future
Customer in Hertfordshire Posted on 10/02/2022 , work completed 02/02/2022
Recommended
The trader replied (on 24/06/2022)
So glad to hear your kind comments regarding one of our Engineers, although we do expect this from all our Engineers - and our office staff. Thank you for taking the time to give us your feedback.
Always happy
Customer Service
Quality
Value
I had my Third Eye alarm fitted a few years ago now and have had annual services since. I've always been extremely happy with the service I've received and I find the staff friendly and knowledgeable.
Customer in Greater London Posted on 08/02/2022 , work completed 25/01/2022
Recommended
The trader replied (on 24/06/2022)
We recommend having your alarm serviced every year to ensure everything is working as it should, which gives you peace of mind for the next 12 months - just like having your car serviced. Our rates are very competitive, not only for installation of a system but also our service costs and associated items. We receive lovely reviews from our customers regarding our helpful and friendly office staff and Engineers and strive to give customer satisfaction always - thank you for your kind words.
Installation of Alarm System
Customer Service
Quality
Value
Absolutely fantastic work and showed great flexibility to work around other trades as the alarm system was being installed as part of a broader renovation. Both technicians that were sent out were efficient, friendly and arrived on time and the office was more than helpful every time I called. Would strongly recommend.
Customer in Greater London Posted on 21/01/2022 , work completed 10/01/2022
Recommended
The trader replied (on 27/05/2022)
What a lovely review - thank you. As stated before, we do strive to give a high level of customer service, from the Engineers and the Office staff - glad to hear we are achieving this. Thank you so much for taking the time to post your comments, really appreciated.
Very satisfied
Customer Service
Quality
Value
The company staff and engineers are very helpful and knowledgeable. The app is excellent and very useful. The only downside is the charges for callout if you change your router which ultimately is not under ones control.
Jonathan in Greater London Posted on 18/01/2022 , work completed 04/01/2022
Recommended
The trader replied (on 27/05/2022)
Hi there - thank you for your lovely comments.
ENGINEER RE SET
Customer Service
Quality
Value
There was a intermittent bleep from the Alarm box I tried to check the various options and ended up with faults and Engineer Reset. This was dealt with very efficiently with the Engineer on the phone . From the start of the call he asked about Smoke and Monoxide alarms I told him categorically none . Following re set the bleep continued and I decided to check for old alarms. Indeed he was correct an old alarm with failing batteries.
Simon in Greater London Posted on 09/01/2022 , work completed 05/01/2022
Recommended
The trader replied (on 27/05/2022)
Thank you for taking the time to post this message. As you said, it wasn't the alarm but old smoke devices causing the beeping. I am glad that our Engineer was able to assist you and all ended well!
Very Satisfied.
Customer Service
Quality
Value
Third eye installed my burglar alarm some years ago and service it each year, so it was natural to turn to them when I needed further security measures. I have always found them to be friendly, professional and reliable. As it is a family company I am delighted to support local traders. The admin staff and engineers are helpful and pleasant to deal with and I shall continue to use their services if required in the future.
Customer in Greater London Posted on 16/12/2021 , work completed 15/12/2021
Recommended
The trader replied (on 27/05/2022)
What a lovely review - thank you so much! We will ensure that your comments will be shared with the team, who all strive to give the best service possible. Thank you again.
Reliable good service
Customer Service
Quality
Value
I had Third Eye install the alarm some 4 years ago - and they have serviced it since. The alarm works well , the service is friendly and good and if there is ever a problem they come quickly 24/7.
Customer in Greater London Posted on 12/11/2021 , work completed 01/11/2021
Recommended
The trader replied (on 18/11/2021)
Hi there - thank you for taking the time to review Third Eye- it is much appreciated. As you state, we have maintained your security system for the past 4 years, to your satisfaction, and we hope that we continue to do so for a further 4 years, and more! Thank you once again.
Locked in to unnecessary service fees
Customer Service
Quality
Value
I subscribed to Third Eye for a few years and then ended my subscription. I have not used the alarm for the last few years. However, my alarm triggers randomly approximately every 6 months, requiring me to call Third Eye to disable it. Third Eye then insist that I need to book and engineer to 'service' my alarm box, at my own expense. This business practice appears to be way of forcing ex-clients to pay for services they no longer need or use. I called the office manager to request them to disable my alarm completely, however she insisted that an engineer visit is required and I would be charged, and then abruptly cut off the phone call. Unethical business practices and rude customer service. Not good enough Third Eye.
Customer in Greater London Posted on 02/11/2021 , work completed 02/11/2021
The trader replied (on 03/11/2021)
As you rightly state, you do not have a service contract with Third Eye, but our Emergency Engineer very kindly assisted the other night; he informed you that you would need a visit. The office contacted you to book an Engineer visit, but you did not want to pay. We last serviced your alarm in 2017 and you have regularly declined a service – that is your prerogative. You were informed that if you want an Engineer visit then we would be happy to book something and we left the matter with you to consider. May we just add that you have a wireless alarm system which requires battery changes in the devices, the panel and the siren. If you wish the system disabled we can assist, but it requires an Engineer visit which is chargeable. Feel free to call the office anytime between 8.30am-5pm.
New Alarm fitting
Customer Service
Quality
Value
I was very pleased by the service provided by " The third eye" in the planning of a new alarm. I was given a couple of quotes to reflect the possibilities offered, then once I chose, the alarm was promptly fitted, very professionally by a different employee, both of them were very polite, friendly and patient. While the company is not the cheapest on the market, I liked their professionalism and that they came recommended by a friend. Therefore so far I am very pleased with "The third eye".
Jacqueline in Greater London Posted on 10/10/2021 , work completed 01/10/2021
Recommended
The trader replied (on 03/11/2021)
Undoubtedly, you initially met one of our Estimators, who would have met you on site and emailed you a quote and possible options, based on that visit. Once all details were agreed, we would have scheduled an experienced Engineer to install the system. Thank you for your lovely review and we are all happy to hear that you are pleased with Third Eye.
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.