Endorsed by Which?

Third Eye Installation Systems Ltd

4.8

334 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

It is now more than 9 years since we moved to Whetstone office/showroom. We welcome customers to call in and meet our helpful and experienced staff to view our alarm and CCTV systems. As an NSI NACOSS Gold accredited, insurance approved company, Third Eye Installation Systems can install, repair, upgrade and maintain security systems for your home and business. We install wireless and hardwired, Grade 2 and Grade 3 systems and our maintenance and consumable costs are highly competitive. The alarm can be controlled by an App or you can be monitored 24/7, with or without Police response. We are highly experienced in Alarms, CCTV, access control, door entry and video/phone entry systems – no need to open your front door to strangers! We offer FREE survey of your property to give a tailor made written quotation. We have all relevant insurances in place and our Engineers are fully trained and security vetted. Give us call NOW - 0208 368 1080

Burglar alarm
CCTV
Door entry
Intercom systems

What we do

  • Security equipment suppliers and manufacturers

    • Burglar alarm systems
    • CCTV & video equipment
    • Intercom systems
  • Alarm and security equipment installers

    • Alarm installation
    • Door entry systems
    • CCTV installation
    • Access control
    • Security activities
  • Handyman and home maintenance services

  • More Services

    • intruder alarms
    • home security
    • access control
    • cctv

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
334 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Very happy with customer service
Customer Service
Quality
Value
Very happy with the job they did, clean and tidy, Alex is a super professional, he did a lovely job in my property, no mess around, customer service also there to help all the time. I will definitely use them again in the future
Customer in Hertfordshire Posted on 10/02/2022 , work completed 02/02/2022
The trader replied (on 24/06/2022)
So glad to hear your kind comments regarding one of our Engineers, although we do expect this from all our Engineers - and our office staff. Thank you for taking the time to give us your feedback.
Always happy
Customer Service
Quality
Value
I had my Third Eye alarm fitted a few years ago now and have had annual services since. I've always been extremely happy with the service I've received and I find the staff friendly and knowledgeable.
Customer in Greater London Posted on 08/02/2022 , work completed 25/01/2022
The trader replied (on 24/06/2022)
We recommend having your alarm serviced every year to ensure everything is working as it should, which gives you peace of mind for the next 12 months - just like having your car serviced. Our rates are very competitive, not only for installation of a system but also our service costs and associated items. We receive lovely reviews from our customers regarding our helpful and friendly office staff and Engineers and strive to give customer satisfaction always - thank you for your kind words.
Installation of Alarm System
Customer Service
Quality
Value
Absolutely fantastic work and showed great flexibility to work around other trades as the alarm system was being installed as part of a broader renovation. Both technicians that were sent out were efficient, friendly and arrived on time and the office was more than helpful every time I called. Would strongly recommend.
Customer in Greater London Posted on 21/01/2022 , work completed 10/01/2022
The trader replied (on 27/05/2022)
What a lovely review - thank you. As stated before, we do strive to give a high level of customer service, from the Engineers and the Office staff - glad to hear we are achieving this. Thank you so much for taking the time to post your comments, really appreciated.
Very satisfied
Customer Service
Quality
Value
The company staff and engineers are very helpful and knowledgeable. The app is excellent and very useful. The only downside is the charges for callout if you change your router which ultimately is not under ones control.
Jonathan in Greater London Posted on 18/01/2022 , work completed 04/01/2022
The trader replied (on 27/05/2022)
Hi there - thank you for your lovely comments.
ENGINEER RE SET
Customer Service
Quality
Value
There was a intermittent bleep from the Alarm box I tried to check the various options and ended up with faults and Engineer Reset. This was dealt with very efficiently with the Engineer on the phone . From the start of the call he asked about Smoke and Monoxide alarms I told him categorically none . Following re set the bleep continued and I decided to check for old alarms. Indeed he was correct an old alarm with failing batteries.
Simon in Greater London Posted on 09/01/2022 , work completed 05/01/2022
The trader replied (on 27/05/2022)
Thank you for taking the time to post this message. As you said, it wasn't the alarm but old smoke devices causing the beeping. I am glad that our Engineer was able to assist you and all ended well!
Very Satisfied.
Customer Service
Quality
Value
Third eye installed my burglar alarm some years ago and service it each year, so it was natural to turn to them when I needed further security measures. I have always found them to be friendly, professional and reliable. As it is a family company I am delighted to support local traders. The admin staff and engineers are helpful and pleasant to deal with and I shall continue to use their services if required in the future.
Customer in Greater London Posted on 16/12/2021 , work completed 15/12/2021
The trader replied (on 27/05/2022)
What a lovely review - thank you so much! We will ensure that your comments will be shared with the team, who all strive to give the best service possible. Thank you again.
Reliable good service
Customer Service
Quality
Value
I had Third Eye install the alarm some 4 years ago - and they have serviced it since. The alarm works well , the service is friendly and good and if there is ever a problem they come quickly 24/7.
Customer in Greater London Posted on 12/11/2021 , work completed 01/11/2021
The trader replied (on 18/11/2021)
Hi there - thank you for taking the time to review Third Eye- it is much appreciated. As you state, we have maintained your security system for the past 4 years, to your satisfaction, and we hope that we continue to do so for a further 4 years, and more! Thank you once again.
Locked in to unnecessary service fees
Customer Service
Quality
Value
I subscribed to Third Eye for a few years and then ended my subscription. I have not used the alarm for the last few years. However, my alarm triggers randomly approximately every 6 months, requiring me to call Third Eye to disable it. Third Eye then insist that I need to book and engineer to 'service' my alarm box, at my own expense. This business practice appears to be way of forcing ex-clients to pay for services they no longer need or use. I called the office manager to request them to disable my alarm completely, however she insisted that an engineer visit is required and I would be charged, and then abruptly cut off the phone call. Unethical business practices and rude customer service. Not good enough Third Eye.
Customer in Greater London Posted on 02/11/2021 , work completed 02/11/2021
The trader replied (on 03/11/2021)
As you rightly state, you do not have a service contract with Third Eye, but our Emergency Engineer very kindly assisted the other night; he informed you that you would need a visit. The office contacted you to book an Engineer visit, but you did not want to pay. We last serviced your alarm in 2017 and you have regularly declined a service – that is your prerogative. You were informed that if you want an Engineer visit then we would be happy to book something and we left the matter with you to consider. May we just add that you have a wireless alarm system which requires battery changes in the devices, the panel and the siren. If you wish the system disabled we can assist, but it requires an Engineer visit which is chargeable. Feel free to call the office anytime between 8.30am-5pm.
New Alarm fitting
Customer Service
Quality
Value
I was very pleased by the service provided by " The third eye" in the planning of a new alarm. I was given a couple of quotes to reflect the possibilities offered, then once I chose, the alarm was promptly fitted, very professionally by a different employee, both of them were very polite, friendly and patient. While the company is not the cheapest on the market, I liked their professionalism and that they came recommended by a friend. Therefore so far I am very pleased with "The third eye".
Jacqueline in Greater London Posted on 10/10/2021 , work completed 01/10/2021
The trader replied (on 03/11/2021)
Undoubtedly, you initially met one of our Estimators, who would have met you on site and emailed you a quote and possible options, based on that visit. Once all details were agreed, we would have scheduled an experienced Engineer to install the system. Thank you for your lovely review and we are all happy to hear that you are pleased with Third Eye.
New Alarm
Customer Service
Quality
Value
I have had an alarm for 24 years which started giving trouble and my existing company messed me around when I wanted a quotation for a new alarm system. I was referred to Third Eye by a friend and just two days ago they installed the new system. A very competent and pleasant Engineer came to do the installation and explain everything to me. I have found both the engineer and the sales and office staff very efficient.
Peter in Greater London Posted on 01/10/2021 , work completed 29/09/2021
The trader replied (on 03/11/2021)
As often happens, our customers recommend us to their friends and family, as in this case. We are so pleased to hear that our Engineer explained everything to your satisfaction and happy to hear that our sales and office staff have also been praised. Thank you so much.
CCTV
Customer Service
Quality
Value
From when he came to when he left he was just professional at his job. We are so happy with this installation, positioning of the camera. The job has been done so smartly, wiring is done so neatly and can see very little. I would only use third eye for future installation. Third eye seem very established in this road that’s why I chose them and can see why by my own installation. It is so nice to have a job done with no problems at all. Fantastic job. I would like to add that the girls in the office were lovely when I needed to call them to arrange everything. Thank You
Brenda in Greater London Posted on 28/09/2021 , work completed 27/09/2021
The trader replied (on 03/11/2021)
We are a small, family run business with high standards and believe we go the extra mile to give customer satisfaction. Everyone in our team strives to be professional at all times and to give a good service. Thank you so much for your lovely words - the girls in the office were thrilled that they were mentioned! Thanks again.
Alarm installation
Customer Service
Quality
Value
Having been personally recommended to this family owned local Company I looked no further following the site visit by owner Mark Formby. Our hard wired system was in need of an upgrade and following Marks advice we made an order. Engineer installed new box; keypads; pir’s ; external bells a few days later. Now we can activate/deactivate the alarm via our mobiles as well as receive alerts on them should it be set off. No fuss no drama with Third Eye. Shall be recommending to my clients!
Gary in Greater London Posted on 19/08/2021 , work completed 13/08/2021
The trader replied (on 02/09/2021)
This is a perfect example of how recommendations work - you were recommended to use Third Eye and now you have posted this lovely review stating that you will be recommending us. Thank you so much. Reviews are what we all look for before spending our hard earned money. As a small, family run business our budget doesn't run to national TV advertising. We advertise locally and rely on such recommendations - thank you so much for taking the time to do this.
Security cameras
Customer Service
Quality
Value
I had security cameras installed as I had good reason to believe my next door neighbour was systematically vandalising my property and it stopped her in her tracks. I was very happy with the engineer who fitted them, he did a great job and the customer services ladies were also very friendly and helpful. I did have to get them back to alter the settings as I was being bombarded with motion alerts from moths, cars, foxes etc but all is now as it should be. I do miss the night time alerts now as the cameras picked up some unusual phenomena that I was not expecting but was certainly very interesting. I'm so glad I recorded and saved those. It's great to be able to check on my property when I'm not around and feel completely at ease now. I would definitely recommend Third Eye.
Customer in Hertfordshire Posted on 07/08/2021 , work completed 02/07/2021
The trader replied (on 02/09/2021)
Firstly, thank you for the lovely review. Secondly, glad that the problems seems to have been resolved! CCTV is a great deterrent and, as you said, unusual visitors! Fantastic to hear that you will be recommending us - many thanks
Exceptional
Customer Service
Quality
Value
I have used Third Eye for many jobs and they never fail to impress. Professional and reliable service with a real 'personal touch'. I recommend Third Eye to everyone and I know they have been as impressed as I am!
Lois in Greater London Posted on 27/07/2021 , work completed 21/07/2021
The trader replied (on 02/09/2021)
"Professional and reliable service" - what better review could we ask! As you know, we are a small, family run business and pride ourselves on going the extra mile. To that end, we have customers (like yourself) who have used our services for many years and we are so pleased that we have successfully given you our NSI Gold service! Thanks again for a great review.
Excellent job
Customer Service
Quality
Value
Engineer arrived at quoted time he was very friendly. He spent time explaining everything he was going to do. Very tidy job the sensors match the colour of the doors perfectly don't even see them. Great job. Would recommend this company.
Colin in Northamptonshire Posted on 24/06/2021 , work completed 12/06/2021
The trader replied (on 02/09/2021)
Thank you for taking time to write such a lovely review. We will ensure our Engineer hears your great comments about his tidiness! We hope that we continue to offer you our services going forward. Thank you.
Professional and friendly
Customer Service
Quality
Value
I have used Third Eye for many, many years and have always been satisfied with their service. This job was a major upgrade to our system which required a new control panel and several more sensors. We were once again pleased with the work and will continue to use them for the ongoing maintenance of the system.
John in Hertfordshire Posted on 26/05/2021 , work completed 25/05/2021
The trader replied (on 02/09/2021)
Hiya - great review, thank you so much. We are specialists in alarm installation and upgrade and so glad to hear that you are pleased with all the work - and that you will continue to use Third Eye - thank you so much!
Excellent service
Customer Service
Quality
Value
I recently was referred to Third Eye by two friends who'd used them. They responded quickly, set up a home visit which was friendly, relaxed and reassuring, I'd recently had a similar visit from ADT which was more salesy. I received my proposal the same day and the system was installed within the week. Very happy and a great price too. Highly recommend.
Paul in Greater London Posted on 11/05/2021 , work completed 28/04/2021
The trader replied (on 02/09/2021)
What more can you ask but to be recommended by friends - please thank them from us! We are happy to hear that Third Eye have lived up to their recommendation and hope that we continue to do so over the coming years. Thank you for highly recommending us - a small, family-run business!
Great company to do business with.
Customer Service
Quality
Value
We’ve been with Third Eye for the past two years. During this time I’ve been very impressed by the level of customer/after care that they offer. They are always easy to contact if you have an issue or query and have engineers that you can call day or night to resolve any technical problems, offer advice etc. I’ve found them to be very friendly, courteous and helpful in their approach and they genuinely appear to care about their customers which you don’t always get with other firms. Third Eye are a reliable, professional and well established company. I have no hesitancy in recommending their services. Keep up the good work.
Customer in Greater London Posted on 16/04/2021 , work completed 13/01/2021
The trader replied (on 02/09/2021)
We are so happy to hear that our entire team have met your requirements. We do care about our customers and get to know them over the years, some use us again when they move house and many recommend us to friends and family. We strive to always give customer satisfaction and we are glad to hear we have impressed you! Thank you again.
Very pleased with the service
Customer Service
Quality
Value
Third Eye Installation were very prompt in responding to my enquiry about installing a burglar alarm and Mark gave us a thorough explanation when he came round about the options available. The engineer who installed our system did the work carefully, checking with us about what he was going to do and took plenty of time to explain how to operate the system with some helpful advice . We were very pleased with the overall service, the whole process was very straight forward with no problems. Any questions we had were answered quickly and satisfactorily.
Jennifer in Greater London Posted on 16/04/2021 , work completed 09/04/2021
The trader replied (on 02/09/2021)
We are so pleased to read your review and your kind words regarding our Engineer - we will ensure he is aware of your satisfaction. Mark has been doing this for a long time and certainly knows his stuff - his son, Oliver, is following in his footsteps. We are glad to hear that you received our NSI Gold service! Thank you.
Very happy.
Customer Service
Quality
Value
We have been using this company for 3 years now. Very happy with the service provided. The staff are always friendly and efficient and problems are quickly resolved for us. Even when we had an issue with the system during the night the engineer was easy to contact and resolved the issue for us over the phone with a follow up visit arranged by the office the next day. Happy to recommend them.
Juliet in Greater London Posted on 19/03/2021 , work completed 02/03/2021
The trader replied (on 15/04/2021)
Thank you for your very kind words - sorry you had an issue but glad that our Engineer on call, 24/7, was able to assist and resolve things, thus avoiding a call out. Of course, Monday-Friday 8.30am-5pm our lovely office staff are always happy to assist and advise.
Quick response and Great work
Customer Service
Quality
Value
I ask for the quote and they responded really quick. The price is fair and their engineer is nice and helpful.
Customer in Greater London Posted on 08/01/2021 , work completed 07/01/2021
The trader replied (on 23/02/2021)
Thanks for your review. We believe we are very competitive and offer a full service with helpdesk back up and 24-7 Engineer assistance by our lovely Engineers. Thanks again.
CCTV Installation
Customer Service
Quality
Value
Third Eye installed a CCTV system for us in September 2020. From beginning to end the company was very professional and communication was excellent. At the beginning an engineer came round to do an initial survey. He was extremely thorough. We discussed the problems that we were having and he made useful suggestions. We received a quote the following day. The installation team were quick, efficient, and courteous at all times and were again careful to ensure that our needs were being met.
Customer in Hertfordshire Posted on 26/11/2020 , work completed 21/09/2020
The trader replied (on 30/11/2020)
Thank you for this fabulous review..."very professional and communication was excellent" What more could we ask of our team! As well as "...quick, efficient and courteous at all times..." We are so glad that the whole team at Third Eye has given you such a good service - as is always our aim for all our customers. Thanks again.
Annual service
Customer Service
Quality
Value
We've now been customers of Third Eye for 2 years and have always found them to be courteous and helpful, especially on the few occasions when we've needed assistance. The recent service was carried out punctually and efficiently and we would recommend them for your security needs.
Customer in Greater London Posted on 26/10/2020 , work completed 06/10/2020
The trader replied (on 30/11/2020)
Thank you for your review and your loyalty. We at Third Eye pride ourselves for going the extra mile for customers and feel a responsibility to ensure they have a security system which meets their needs and give them peace of mind. Thank you.
Third Eye Installation
Customer Service
Quality
Value
If you are having an alarm fitted you should definitely give Mark and Clare at Third Eye a call. They are incredibly friendly and knowledgeable and really do go out of their way to set up your security system. We had some cameras and security lights added around a year ago and the survey team was punctual, polite and really sensible about saying what we needed and what was overkill. Very clear quote with sensible pricing and a discount (which was nice!) They came back on time and fitted the systems without a hitch or mess.The engineers are also great. Highly recommended. As an aside - whenever I have had any problem with forgetting a code - they have come back to me immediately and without a fuss.
Customer in Greater London Posted on 19/08/2020 , work completed 14/08/2020
The trader replied (on 30/11/2020)
What a great review - thank you so much. Yes, we offer a free survey followed by a written quote - no hard sell, no "special price" if you have it installed immediately. Having an alarm / CCTV installed is a big purchase and customer need to consider all their options before committing. The office are very knowledgeable and, as you say, very helpful in answering any queries. We also have an Engineer on standby 24/7 to assist remotely wherever possible. Thank you again for this lovely review.
Professional and efficient annual service
Customer Service
Quality
Value
Annual service performed to professional standard and all aspects of the maintenance contract fully complied with.
Customer in Greater London Posted on 23/07/2020 , work completed 17/07/2020
The trader replied (on 30/11/2020)
Many thanks for your review. We are so glad to hear that our Engineer carried out the annual service to your complete satisfaction so that your alarm will continue to give you peace of mind for the next 12 months. Of course, should you have any issues or need Engineer assistance in the meantime, you can call the helpdesk during the day or our Engineer on standby 24/7. Thanks again.