Very happy with customer service
Very happy with the job they did, clean and tidy, Alex is a super professional, he did a lovely job in my property, no mess around, customer service also there to help all the time. I will definitely use them again in the future
Customer in Hertfordshire
Posted on 10/02/2022
, work completed 02/02/2022
Recommended
Always happy
I had my Third Eye alarm fitted a few years ago now and have had annual services since. I've always been extremely happy with the service I've received and I find the staff friendly and knowledgeable.
Customer in Greater London
Posted on 08/02/2022
, work completed 25/01/2022
Recommended
Installation of Alarm System
Absolutely fantastic work and showed great flexibility to work around other trades as the alarm system was being installed as part of a broader renovation. Both technicians that were sent out were efficient, friendly and arrived on time and the office was more than helpful every time I called. Would strongly recommend.
Customer in Greater London
Posted on 21/01/2022
, work completed 10/01/2022
Recommended
Very satisfied
The company staff and engineers are very helpful and knowledgeable. The app is excellent and very useful. The only downside is the charges for callout if you change your router which ultimately is not under ones control.
Jonathan in Greater London
Posted on 18/01/2022
, work completed 04/01/2022
Recommended
ENGINEER RE SET
There was a intermittent bleep from the Alarm box I tried to check the various options and ended up with faults and Engineer Reset. This was dealt with very efficiently with the Engineer on the phone . From the start of the call he asked about Smoke and Monoxide alarms I told him categorically none . Following re set the bleep continued and I decided to check for old alarms. Indeed he was correct an old alarm with failing batteries.
Simon in Greater London
Posted on 09/01/2022
, work completed 05/01/2022
Recommended
Very Satisfied.
Third eye installed my burglar alarm some years ago and service it each year, so it was natural to turn to them when I needed further security measures. I have always found them to be friendly, professional and reliable. As it is a family company I am delighted to support local traders. The admin staff and engineers are helpful and pleasant to deal with and I shall continue to use their services if required in the future.
Customer in Greater London
Posted on 16/12/2021
, work completed 15/12/2021
Recommended
Reliable good service
I had Third Eye install the alarm some 4 years ago - and they have serviced it since. The alarm works well , the service is friendly and good and if there is ever a problem they come quickly 24/7.
Customer in Greater London
Posted on 12/11/2021
, work completed 01/11/2021
Recommended
Locked in to unnecessary service fees
I subscribed to Third Eye for a few years and then ended my subscription. I have not used the alarm for the last few years. However, my alarm triggers randomly approximately every 6 months, requiring me to call Third Eye to disable it. Third Eye then insist that I need to book and engineer to 'service' my alarm box, at my own expense. This business practice appears to be way of forcing ex-clients to pay for services they no longer need or use. I called the office manager to request them to disable my alarm completely, however she insisted that an engineer visit is required and I would be charged, and then abruptly cut off the phone call. Unethical business practices and rude customer service. Not good enough Third Eye.
Customer in Greater London
Posted on 02/11/2021
, work completed 02/11/2021
New Alarm fitting
I was very pleased by the service provided by " The third eye" in the planning of a new alarm. I was given a couple of quotes to reflect the possibilities offered, then once I chose, the alarm was promptly fitted, very professionally by a different employee, both of them were very polite, friendly and patient. While the company is not the cheapest on the market, I liked their professionalism and that they came recommended by a friend. Therefore so far I am very pleased with "The third eye".
Jacqueline in Greater London
Posted on 10/10/2021
, work completed 01/10/2021
Recommended
New Alarm
I have had an alarm for 24 years which started giving trouble and my existing company messed me around when I wanted a quotation for a new alarm system. I was referred to Third Eye by a friend and just two days ago they installed the new system. A very competent and pleasant Engineer came to do the installation and explain everything to me. I have found both the engineer and the sales and office staff very efficient.
Peter in Greater London
Posted on 01/10/2021
, work completed 29/09/2021
Recommended
CCTV
From when he came to when he left he was just professional at his job. We are so happy with this installation, positioning of the camera. The job has been done so smartly, wiring is done so neatly and can see very little. I would only use third eye for future installation. Third eye seem very established in this road that’s why I chose them and can see why by my own installation. It is so nice to have a job done with no problems at all. Fantastic job. I would like to add that the girls in the office were lovely when I needed to call them to arrange everything. Thank You
Brenda in Greater London
Posted on 28/09/2021
, work completed 27/09/2021
Recommended
Alarm installation
Having been personally recommended to this family owned local Company I looked no further following the site visit by owner Mark Formby. Our hard wired system was in need of an upgrade and following Marks advice we made an order. Engineer installed new box; keypads; pir’s ; external bells a few days later. Now we can activate/deactivate the alarm via our mobiles as well as receive alerts on them should it be set off. No fuss no drama with Third Eye. Shall be recommending to my clients!
Gary in Greater London
Posted on 19/08/2021
, work completed 13/08/2021
Recommended
Security cameras
I had security cameras installed as I had good reason to believe my next door neighbour was systematically vandalising my property and it stopped her in her tracks. I was very happy with the engineer who fitted them, he did a great job and the customer services ladies were also very friendly and helpful. I did have to get them back to alter the settings as I was being bombarded with motion alerts from moths, cars, foxes etc but all is now as it should be. I do miss the night time alerts now as the cameras picked up some unusual phenomena that I was not expecting but was certainly very interesting. I'm so glad I recorded and saved those. It's great to be able to check on my property when I'm not around and feel completely at ease now. I would definitely recommend Third Eye.
Customer in Hertfordshire
Posted on 07/08/2021
, work completed 02/07/2021
Recommended
Exceptional
I have used Third Eye for many jobs and they never fail to impress. Professional and reliable service with a real 'personal touch'. I recommend Third Eye to everyone and I know they have been as impressed as I am!
Lois in Greater London
Posted on 27/07/2021
, work completed 21/07/2021
Recommended
Excellent job
Engineer arrived at quoted time he was very friendly. He spent time explaining everything he was going to do. Very tidy job the sensors match the colour of the doors perfectly don't even see them. Great job. Would recommend this company.
Colin in Northamptonshire
Posted on 24/06/2021
, work completed 12/06/2021
Recommended
Professional and friendly
I have used Third Eye for many, many years and have always been satisfied with their service. This job was a major upgrade to our system which required a new control panel and several more sensors. We were once again pleased with the work and will continue to use them for the ongoing maintenance of the system.
John in Hertfordshire
Posted on 26/05/2021
, work completed 25/05/2021
Recommended
Excellent service
I recently was referred to Third Eye by two friends who'd used them. They responded quickly, set up a home visit which was friendly, relaxed and reassuring, I'd recently had a similar visit from ADT which was more salesy. I received my proposal the same day and the system was installed within the week. Very happy and a great price too. Highly recommend.
Paul in Greater London
Posted on 11/05/2021
, work completed 28/04/2021
Recommended
Great company to do business with.
We’ve been with Third Eye for the past two years. During this time I’ve been very impressed by the level of customer/after care that they offer. They are always easy to contact if you have an issue or query and have engineers that you can call day or night to resolve any technical problems, offer advice etc. I’ve found them to be very friendly, courteous and helpful in their approach and they genuinely appear to care about their customers which you don’t always get with other firms. Third Eye are a reliable, professional and well established company. I have no hesitancy in recommending their services. Keep up the good work.
Customer in Greater London
Posted on 16/04/2021
, work completed 13/01/2021
Recommended
Very pleased with the service
Third Eye Installation were very prompt in responding to my enquiry about installing a burglar alarm and Mark gave us a thorough explanation when he came round about the options available. The engineer who installed our system did the work carefully, checking with us about what he was going to do and took plenty of time to explain how to operate the system with some helpful advice . We were very pleased with the overall service, the whole process was very straight forward with no problems. Any questions we had were answered quickly and satisfactorily.
Jennifer in Greater London
Posted on 16/04/2021
, work completed 09/04/2021
Recommended
Very happy.
We have been using this company for 3 years now. Very happy with the service provided. The staff are always friendly and efficient and problems are quickly resolved for us. Even when we had an issue with the system during the night the engineer was easy to contact and resolved the issue for us over the phone with a follow up visit arranged by the office the next day. Happy to recommend them.
Juliet in Greater London
Posted on 19/03/2021
, work completed 02/03/2021
Recommended
Quick response and Great work
I ask for the quote and they responded really quick. The price is fair and their engineer is nice and helpful.
Customer in Greater London
Posted on 08/01/2021
, work completed 07/01/2021
Recommended
CCTV Installation
Third Eye installed a CCTV system for us in September 2020. From beginning to end the company was very professional and communication was excellent. At the beginning an engineer came round to do an initial survey. He was extremely thorough. We discussed the problems that we were having and he made useful suggestions. We received a quote the following day. The installation team were quick, efficient, and courteous at all times and were again careful to ensure that our needs were being met.
Customer in Hertfordshire
Posted on 26/11/2020
, work completed 21/09/2020
Recommended
Annual service
We've now been customers of Third Eye for 2 years and have always found them to be courteous and helpful, especially on the few occasions when we've needed assistance. The recent service was carried out punctually and efficiently and we would recommend them for your security needs.
Customer in Greater London
Posted on 26/10/2020
, work completed 06/10/2020
Recommended
Third Eye Installation
If you are having an alarm fitted you should definitely give Mark and Clare at Third Eye a call. They are incredibly friendly and knowledgeable and really do go out of their way to set up your security system. We had some cameras and security lights added around a year ago and the survey team was punctual, polite and really sensible about saying what we needed and what was overkill. Very clear quote with sensible pricing and a discount (which was nice!) They came back on time and fitted the systems without a hitch or mess.The engineers are also great. Highly recommended. As an aside - whenever I have had any problem with forgetting a code - they have come back to me immediately and without a fuss.
Customer in Greater London
Posted on 19/08/2020
, work completed 14/08/2020
Recommended
Professional and efficient annual service
Annual service performed to professional standard and all aspects of the maintenance contract fully complied with.
Customer in Greater London
Posted on 23/07/2020
, work completed 17/07/2020
Recommended