Thomas Smith Heating and Cooling

British Gas trained engineer now independent. Tom installed a new boiler for us 5 years ago after quoting to repair the old one (which would have been cheaper but it was on its last legs). He has serviced it annually for us since then. Over the last weekend our heating failed. We were away, leaving our daughter home alone (!) He came out Monday morning, we trust him to access a spare key, and he fixed the problem for us inexpensively (replaced thermostat). He has done work for 5 or so of our neighbours in our neighbourhood WhatsApp group and all are delighted with his work.

Our insurance company cover had written off our boiler claiming it was beyond economic repair. We contact Thomas to provide a quote for a new boiler and off his own back asked to take a look at the boiler. He identified that it was only the fan which was broken, an easily attainable part that could be fitted quickly. He came back the next day, fitted the part and the boiler was up and running. It's rare to find a knowledgable and honest engineer these days. Someone who prioritises helping their customers over upselling. Highly recommended.

First came across Tom two years ago to rectify an installation by BG. If only I had used him to install both boiler and 6 radiators! Nothing was too much trouble and he went everywhere in our bungalow to check and put right the faults that had occurred by said company. It is now a no brainer to use him to service our boiler and system each time it is required He came again this time, a bit sooner the necessary, after yet another problem arose from an independent plumber changing a washer.. Tom is conscientious hardworking and dedicated to doing the best job.. He charges a very reasonable price and I would always contact him if I have issues as he always finds time to sort out any problems for us as soon as contacted. Lovely to know tradesman like Tom still exist

I have been using Tom for my annual boiler and unvented water system service for several years now. He is friendly, on time and has great communications. His work is also reliable and efficient. He is also on hand straight away should things go wrong. I'll be using Tom as long as he is trading and wouldn't hesitate to recommend him!

Having browsed online for a heating engineer to service my warm air system, I found Thomas Smith Heating and Cooling. He came out the next day as i had no hot water. The service was very much needed and he was very thorough and found some other problems, thermostat not regulating and air flow duct that had been taped up. I was very grateful for his knowledge and determination to resolve these problems. I have booked him to service my unit in the future.

We found Tom many years ago. Our heating system is a legacy from the original owners so it can be a bit tricky and temperamental. He is just great — polite, responsive, friendly, brilliant at his job (we have really high standards but we are delighted every time). Yesterday night at bedtime I realised our boiler had packed up. 10am this morning we’re back up and running. You just don’t get better service anyway and from such a nice person. We even asked him to help one of our elderly neighbours when her heating broke during the winter and he solved it in no time. In short, I just can’t recommend Tom highly enough.

My annual boiler/heating service was due in Feb but I had to contact Tom to come a month sooner as the pressure adjusting switch on the boiler had jammed. He kindly fitted me in sooner and service & switch repair were carried out quickly and efficiently. I would be happy to recommend him to all as a woman dealing with workmen one can sometimes be a bit wary but Tom was excellent.