Timberwise (UK) Limited

From my first phone call to Leslie in the office to Steve’s first visit and then work done by Stewart the service could not have been better. We were kept in the picture throughout with very clear explanations and we felt confident and supported during a potentially stressful experience. Although there was a delay before completion, because of a plaster shortage, the work was completed at the earliest opportunity. I would have no hesitation recommending Timberwise to others, indeed I have already done so.

Timberwise provided a prompt free survey to explain the cause of and cure for the damp problem in our kitchen. A follow-up call was needed to generate a quotation, but when it came it was very clear as to the scope, terms and price. The work was scheduled within 7 days after the quotation and was executed on time with the minimum of fuss. The crew were friendly and professional and caused the least dirt and disruption one could reasonably expect. The plaster is now dry in the area where previously it was damp, so the signs are good that the problem is solved.

After the survey of the house I was buying recommended an investigation into internal timber decay, Timberwise Bristol surveyed the whole house and recommended woodworm treatment for the ground floor. They arranged the survey with the previous owners and delivered their report promptly. Once I had moved in, they were able to do the treatment on the day after, with the surveyor Tim visiting again as well, to look at an additional area of concern that I had not flagged in the original request. Both Mat and Tim were very helpful and accommodating, giving me useful advice and guidance - also going the extra mile helping me with woodworm in a piece of my furniture. I now have my 20-year guarantee for the floors as well as piece of mind. As well as Mat and Tim, all the office staff I dealt with were friendly and helpful. I can recommend Timberwise Bristol wholeheartedly.

Timberwise have completed rot treatment in my flat and in my neighbour's adjoining flat. They were required to strip out and treat the rot, then re-plaster walls and replace boards. They left both flats in perfect condition ready for painting. All done on time and according to their quote. They were faced with a difficult situation as they had to work round a stressed customer in residence. They handled this with a level of thoughtfulness and diplomacy for which I am grateful. I don't normally write reviews but they deserve this Nina

I have had a positive experience with Timberwise and their Bristol office. Dan Roderick has done an excellent job and was a pleasure to work with. Georgina from the office deserves a knighthood for patiently taking many calls from me every week in the run up to the work and being very flexible around my project's needs. The only area for improvement I would highlight is the communication in advance of the work. The instructions seemed well geared for furnished properties, but not for renovation projects such as mine. Unfortunately it was not clearly communicated that my sink would need removing in advance of the work, nor that my electrics would all need to be boxed and chased. This caused a lot of upheaval and frantic phone calls during the week of the work, and very nearly caused all the damp work to be postponed which would have had big knock on impacts for the rest of the building work scheduled. Other than this, I am very happy with the work and price.

Carrying out remedial damp proofing. Timberwise get 10 out of 10. Work completed on time by an excellent technician. He was friendly, tidied up at the end of the job and all in all did a first rate job. Beautiful finish on the plastering.

Mark initially provided sound advice from the Basement, Pump and Sump Company. Some companies were not reputable! The job turned out to be more complex and time consuming requiring six hours extra labour from two people which was not charged. Mark and Nick are incredibly hardworking, explaining tasks and totally trustworthy. Timberwise thankfully managed to fit new flooring and joists at less than a week's notice so the kitchen can be fitted tomorrow. James in the office very helpful. I just wish every tradesman/company was this good. Quality of work was superb. The pump was initially noisy but Nick fixed this.

Timberwise recently completed damp proof treatment to a section of our hall wall. I was apprehensive about the potential mess and damage to our newly polished wood floor. I needn’t have worried as Steve immediately reassured me. The floor had a robust and full covering preventing any damage and the work was carried out in the outlined timescale. The area was kept tidy and left clean at the end of each day. Steve was very respectful of our home. He took great care in removing the skirting board in one piece and the completed job is very neat. Overall I’m delighted with the work.

As part of purchasing our property we had a survey undertaken that raised a number of points. Through recommendation we contacted Timberwise who under took a complete review of the structural survey and advised on what needed to be done and what was actually satisfactory and required no action. This was completed quickly and the cost estimate provided. A chemical damp proofing course was required which also required plaster work, was was to be undertaken, what was need for preparation was all clear and booking was straight forward even when we had to change the date due to completion. The chap turned up right on time every day, measured all carpets etc. were covered, undertook the work required, kept me advised and was social. At the end of the first day the area was cleaned and all left tidy and he checked that I was happy prior to leaving on the last day. I don't know how value relates to others but I was happy with the costs advised and the information provided when reviewing the quotation.

Having phone a few companies who were booking weeks in advance, Timberwise were able to squeeze me as they were a local company. The survey was carried out quickly, the surveyor Nic Glover rang me on the day as he knew i needed information quickly to help the purchase proceed quickly. The work was later booked in and carried out by a great and friendly guy called Steven Wade, take great care in his work, updated me throughout the day and did a really thorough job.