Timberwise (UK) Limited

Timbercare did a very good job, giving a friendly and efficient service. A thorough survey and useful advice. Work booked in easily. We prepared the loft in advance and the job went very smoothly.

Had repairs to timber frame affected by damp. Work was quite extensive. Carried out on time by very efficient and pleasant builder from Timberwise. The house was left in good condition, tidy, cleaned and put back to normal on completion. Overall extremely pleased with the work and r would happily use the company again.

Timberwise carried out a repair to a small patch of wall dampness at our main entrance door . The work was carried out very professionally by Donald, who ensured all works were completed satisfactorily and within the estimated timescale . Donald proved to be a courteous and communicative engineer and I would not hesitate to recommend him and the Timberwise organisation.

This is a messy process hacking of the old plaster but the individual who came to do the work made great efforts to reduce and contain the dust The work was done in three days as predicted and he cleaned up well afterwards.

Timberwise provided a prompt free survey to explain the cause of and cure for the damp problem in our kitchen. A follow-up call was needed to generate a quotation, but when it came it was very clear as to the scope, terms and price. The work was scheduled within 7 days after the quotation and was executed on time with the minimum of fuss. The crew were friendly and professional and caused the least dirt and disruption one could reasonably expect. The plaster is now dry in the area where previously it was damp, so the signs are good that the problem is solved.

I have had a positive experience with Timberwise and their Bristol office. Dan Roderick has done an excellent job and was a pleasure to work with. Georgina from the office deserves a knighthood for patiently taking many calls from me every week in the run up to the work and being very flexible around my project's needs. The only area for improvement I would highlight is the communication in advance of the work. The instructions seemed well geared for furnished properties, but not for renovation projects such as mine. Unfortunately it was not clearly communicated that my sink would need removing in advance of the work, nor that my electrics would all need to be boxed and chased. This caused a lot of upheaval and frantic phone calls during the week of the work, and very nearly caused all the damp work to be postponed which would have had big knock on impacts for the rest of the building work scheduled. Other than this, I am very happy with the work and price.