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Endorsed by Which?
Timberwise (UK) Limited
Opening Hours
Today -
- Monday 09:00–18:00
- Tuesday 09:00–18:00
- Wednesday 09:00–18:00
- Thursday 09:00–18:00
- Friday 09:00–18:00
- Saturday - Closed
- Sunday - Closed
About
Timberwise is a family run property care company that have been caring for properties for over 50 years. We have over that time built a reputation for providing a quality and professional service. With access to a network of offices UK wide you are never far away from our highly skilled surveyors and the valuable advice they can provide. As specialists in damp proofing, and timber treatments we work with residential and commercial customers across the UK as well as providing pre-purchase damp and timber surveys for home buyers.
Timberwise are members of the Property Care Association (formerly the BWPDA).
Timberwise technicians provide specialist treatments for all manner of property issues. From rising damp, penetrating damp and condensation through to treatments for dry rot and woodworm. Work carried out is covered by our long term guarantees.
Trust the Property Care Experts – Trust Timberwise.
What we do
Damp proofing and timber preservation services
- Woodworm treatment
- Condensation and humidification control
- Injection damp courses
- Timber treatment services
- Tanking Systems
Specialised building trade contractors
Waterproofing
- Cellar Tanking
- Water Ingress
Property refurbishment contractors
Surveyors
- Damp proofing surveyors
- Water proofing surveyors
- Building Surveyors
- Timber preservation surveyors
Flooring services
More Services
- dry and wet rot
- flood repair
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.6
84 reviews
Recommended
Recommended
by 93% of customers
Sort by
Experienced, professional.
Customer Service
Quality
Value
Prompt, reliable, professional approach from all members of the team.
Ann, Dorset
, work completed
Recommended
Definitely recommend
Customer Service
Quality
Value
I had internal damp proofing done by Timberwise in June 2015. I was extremely happy with the work that was done and had absolutely no problems or complaints.Their customer service and the quality of their work was excellent. I would defintitely recommend the trader.
Ms Petchy, Liverpool
, work completed
Recommended
My review
Customer Service
Quality
Value
Thorough and professional
Simon, Clwyd
, work completed
Recommended
Poor quality work
Customer Service
Quality
Value
We have had a tanking project done by Timberwise on our basement which is tanked. All initially appeared professional although they did spill something on our carpet during the process which caused a huge stain which couldn't be removed. Despite initially claiming it was water, they refunded me £60 for the ruined carpet. A few months after the waterproof render was applied the plaster blew badly, and we had to pay for a surveyor (employed by Timberwise) to come and give an opinion as to whether or not this was covered by guarantee. This cost £180. As I expected, his opinion was that this work was not due to the poor workmanship of Timberwise, and came up with lots of excuses as to why. Please don't use this company, as you will lose a lot of money when things go wrong.
T785673
, work completed
Unsatisfactory
Customer Service
Quality
Value
Overall the service was unsatisfactory and did not meet expectations, given the cost. The positives: the back office were very responsive, accessible and helpful in resolving issues and communicating updates. Unfortunately, the fact that they had to resolve a number of issues is a testament to service received. There were a number of delays which meant a job that was supposed to be 1-2 weeks took six weeks. Work had to be redone and messages repeated a number of times as the team changed over the course of the job. Finally, the work itself was compromised requiring additional guarantees.
Customer in Bristol City
, work completed
Survey performed
Customer Service
Quality
Value
Quick response to e-mails but incredibly highly priced work without explaining what the work was and why it was necessary. Didn't take them up on the actual work but spend a ridiculous amount of money on a survey.
Kat Smith
, work completed
Do not touch with a barge pole
They lost us a mortgage because their report was incorrect, saying there was rising damp, when in fact the roof leaked and damaged the plaster. They do not use the appropriate materials for older breathable properties. They wanted to drill a hole through the floor to check if there was a damp proof course, therefore breaching the damp proof course!!! And a variety of other things I would never recommend them
Customer in Northamptonshire
(Reviewer did not use service)
We have had a really hard and upsetting time with Timberwise Liverpool
Customer Service
Quality
Value
They started a job removing dry rot from our downstairs living room in early 2017. They replaced part of a sash window frame, multiple floorboards, and re-plastered a quarter of the room. As well as treating the rot. We had problems with them from start to finish. The rot has now been found again in the skirting boards in the same area where they conducted the work. Here are the problems we had with them: 1. They cost a lot of money compared to other companies 2. They took nearly 2 months to complete a job which should've been done in 1 week 3. Days would go by without anyone coming to the house and the job half finished 4. We were rarely kept updated on the progress of the work and we had to call them to find out what was going on / what the delay was 5. One day we came home in the pouring rain and found the window was boarded up, no one had told us this was going to happen 6. After calling up to complain we had someone sent round to complete some demanding manual jobs and they sent someone with a broken arm! 7. We found rot back within 18 months in the same area 8. They were going to charge us £160 just to come out and have a look 9. Their surveyor came out and spent 2 minutes looking at it, he failed to assess the walls, windows and floor boards 10. He said that they had failed to properly finish the job 11. He spoke to a director who then refused to honour our guarantee (which we had paid a substantial amount for) and refused to finish the job 12. Now we are left with an incomplete job, visible dry rot in the room, a guarantee which is worthless, and have already had to pointlessly redecorate the room once which cost us £500 13. After complaining they said they would come and see the work again with the complaints team in 3 weeks time! 14. They then agreed to come sooner, reviewed the work and once again accepted no responsibility for the incomplete job I am now awaiting an independent surveyor to come and review the work and I’m going to liase with the ombudsman. I would wholeheartedly not recommend this company to anyone
K
, work completed
Bad timekeeping, poor attention to detail and lack customer service skills
Customer Service
Quality
Value
Do not use Timberwise for surveys. I booked them to conduct a survey of a leak (for a claim against the owner of the flat above mine) and some other damp issues in December. They asked for £200 in advance then turned up late, I had to chase for the report which took two weeks (instead of 4-5 working days), The survey turned out to include a number of inaccuracies (which I had to ask to have corrected 3 times before they got it right), and when I complained the office manager was incredibly rude and argumentative. She even suggested that I should not have engaged them for a survey for a legal claim (even though I made it very clear to them why I wanted the survey). So basically... I paid £200 for them to try to sell their services to me (which they did very badly!). Also, I raised my concerns with their MD and it took over a week and 4 emails before I eventually got an apology. At one point they did offer to repay the £200 and I accepted but judging them by their previous form - I'm going to have a long wait...
Which? Trusted Traders Consumer
, work completed
Failed to inspect the entire property and gave a ridiculous quote
Customer Service
Quality
Value
Do not use Timberwise. They may provide cheap surveys but there's a reason. Following a survey completed by our mortgage provider, they highlighted timber and damp issues in the roof. We were recommended to get a specialist survey completed. The only reason we had the survey done was to get information on the roof. Timberwise provided us with a report but had failed to inspect the roof. They stated that the roof wasn't accessible. The roof is accessible as the first surveyor wouldn't have been able to highlight the issues if so. I then spoke with Andrew Pemberton who is the charted construction manager. He assured me I would receive a full refund. This was a month ago now. I still haven't received a refund and they have ignored all communication. We also received a quote from them regarding the damp in the downstairs of the property coming to around £3500. We got another contractor in to inspect the property. For the same piece of work, they quoted £1700.
HenryH
, work completed